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Denon DVD-2930CI Media Compatibility Issues

post #1 of 40
Thread Starter 
Hi,

I recently purchased a Denon DVD-2930CI and have been extremely happy with its performance in all areas but one -- burned media compatibility. I have watched dozens of retail DVD movies without any issues, but I experience severe MPEG decoding errors (pixelization, sound glitching) when playing almost any type of burned media. The severity ranges from the disc not loading at all, to working for 15 - 30 minutes before artifacting starts.

Below is a list of media that I've tried and my experiences. It seems that I can play any brand of DVD+RW media but ALL DVD-R/+R media I've tried eventually leads to artifacts. The manual specifically states that this player handles these formats. While I understand that there is no guarantee that it will work with all brands, I have yet to have a single DVD-R or +R disc play reliably from the many brands I've tried. All of these discs that fail on the 2930 work perfectly on three other consumer DVD players I've tried.

Discs That Work Perfectly
  • Sony DVD+RW
  • Phillips DVD+RW
  • TDK CD-R (SVCD)
Discs That Fail
  • Taiyo Yuden DVD+R (Tested at 4x and 12x speeds, tested booktype at DVD-ROM and DVD+R. This media is considered by many to be the finest money can buy.)
  • Verbatim DataLife Plus DVD+R (Tested at 6x and 16x speeds, tested booktype at DVD-ROM and DVD+R)
  • Verbatim DigitalMovie DVD+R (Tested at 4x, booktype set to DVD-ROM)
  • Verbatim DVD-R (Tested at 4x, 8x and 16x speeds, booktype set to DVD-ROM)
  • Verbatim DVD+R DL (Tested at 2.4x and 8x speeds, booktype set to DVD-ROM)
  • TDK DVD+R (Tested at 4x and 8x speeds, booktype set to DVD-ROM)
  • Fujifilm DVD+R (Tested at 4x and 16x speeds, booktype set to DVD-ROM)
  • Maxell DVD-R (Tested at 8x speed, booktype set to DVD-ROM)
Tested Burners
  • Plextor PX-760A (latest firmware)
  • NEC ND-3530A
  • Lite-On SHM-165P6S
Does anybody else have any experiences with burned media on this player or knows if Denon is working on a firmware update that will improve compatibility?
post #2 of 40
Hmm...this concerns me as I just ordered one.

Anyone else able to test burned media?
post #3 of 40
I've been pretty busy, but I'll try to get some burned discs into the player on Sunday or Monday...

shane
post #4 of 40
Usually problems like the one you describe are due to the specific burner being used. You might try and different DVD writer and see if you still have problems. Some players are very sensitive to certain write errors, that most players can handle just fine.
post #5 of 40
Thread Starter 
Quote:
Originally Posted by uzun View Post

Usually problems like the one you describe are due to the specific burner being used. You might try and different DVD writer and see if you still have problems.

Thanks for the suggestion. Last week I tested a DVD-R that I burned on a different PC with a different brand burner and unfortunately there was no improvement. I'll continue to experiment with other burners at work next week.
post #6 of 40
Mine will be here on Tuesday. One of the first things I'll do is check a DVD-R backup copy of Corpse' Bride and report back.
post #7 of 40
I received mine today. I've been like a kid waiting for Christmas morning waiting on this to get here.

I can confirm on mine: Burned media does NOT play or plays with stutters and skipping.

This is a deal killer for me.

Additionally, the player does not load a single DVD-A I've thrown at it.

And with SACD, the player only about 10% of the time recognizes Hybrid SACD's as SACD. Most of the time it defaults to CD after "loading" for a good 30-40 seconds.

Load times are horrendous, even the original DVD's themselves are taking forever to load.

*edit" I think I got a bad unit. Sent it back *

-DD
post #8 of 40
Thread Starter 
Thanks for the report Dustin, it sounds like this player is in major need of a firmware update. I can confirm the issue of hybrid CDs defaulting to the Redbook layer but the one DVD-A I own (Sting - Brand New Day) works perfectly.

This is really a shame as I love every other aspect of this player as the 1080p PQ through HDMI on my Sharp 37D90U is stunning compared to the DVD-1920 I had previously.
post #9 of 40
thats why I sold my 2910
post #10 of 40
I'm a little surprised that the 2930 is just as bad with burned media as older Denons.

I have a DVD-R that plays fine on all my other DVD players, but choked the brand new 5910 I bought, which caused me to return the 5910.

I tried the same DVD-R in a LOT of other players and had the following experience:

Denon DVD-5910: Failed
Denon DVD-3910: Failed
Denon DVD-2910: Failed
Denon DVD-1730: Success
All Sony: Success
All Pioneer: Success
All Panasonic: Success
Samsung BD-P1000 Blu-Ray: Success
Toshiba HD-DVD HD-A1: Failed
Toshiba HD-DVD HD-XA1: Failed
post #11 of 40
Well... I'm glad to say that we must have very different machines.

So far I have played numerous DVD-R and DVD+R's without any error or problem.
I have also played several SACD and DVD-A's, Hybrids... whatever, also with no errors whatsoever.

I think the 2930 is a great machine. I hope that I continue to think so. It produces a startling beautiful image and the sound is brilliant.

Some functions are not super speedy, but never longer than a couple seconds wait for anything. I have not yet seen a layer change.

Currently, I rate it a solid 9.5!
Worth every penny.

cheers, and good luck to you all.

shane
post #12 of 40
Maybe we can tie down the cause a little bit. Or at least better recognize the problems

When was everyone's unit manufactured? Mine says May 2006.

DVD-A's which have failed completely for me are:
Beach Boys Pet Sounds
Beck Sea Change
Porcupine Tree In Absentia (got it to load if changed priority to video but it didn't go too smoothly when selecting the DVD-A sound option from the menu)

SACD's which have failed to find the SACD layer:
Pink Floyd DSOTM
NIN Downward Spiral
Elton John GBYBR

How long does it take a DVD to load? Mine takes 20-30 seconds. My old unit was around 10-15 (and it's 6 years old)
How long does it take a CD to load? Mine takes around 5 to 10 seconds.
How long does it take it to load an SACD as an SACD (when it finds the layer)? Mine takes upwards of 20 seconds.

Burned media on verbatim DVD-R, DVD+R, and some generic DVD-R.
Pictures on a CD played okay.
Haven't tried mp3's or burned CD's.

Anything else we know?

I'm mainly interested in manufacturing dates vs. problems found.
post #13 of 40
Quote:
Originally Posted by kucharsk View Post

I'm a little surprised that the 2930 is just as bad with burned media as older Denons.

I have a DVD-R that plays fine on all my other DVD players, but choked the brand new 5910 I bought, which caused me to return the 5910.

I tried the same DVD-R in a LOT of other players and had the following experience:

Denon DVD-5910: Failed
Denon DVD-3910: Failed
Denon DVD-2910: Failed
Denon DVD-1730: Success
All Sony: Success
All Pioneer: Success
All Panasonic: Success
Samsung BD-P1000 Blu-Ray: Success
Toshiba HD-DVD HD-A1: Failed
Toshiba HD-DVD HD-XA1: Failed

Not to go off topic, but how does the 1730 perform for picture quality given it's a budget unit? I've heard from a couple of people it's pretty good.
post #14 of 40
I have a Ridatek (sp?) DVD+R that did, in fact, give me issues on my 2930ci. This has not happened with any other player. It's possible there could have been a spec of dust or something on it, I'm not sure (room was dark). I don't have many back-up DVDs, so fortunately it's not an issue to me.

I do think a firmware update is needed to allow faster navigation of menus on movie discs. Even my Denon 2900 is faster.

Also, the player clips black and white levels unless +1 and -1 are selected in the picture setting for brightness and contrast - this is with HDMI YCbCr upscaled to 1080i. IMO clipping should not occur, period. Maybe a firmware update could fix this too.
post #15 of 40
I have played Maxell, TDK, Sony and Memorex brands of DVD-+R's. No issues. These have mostly been burned on a Toshiba stand-alone, but many have been burned on my computer.

SACD's include... Layla, DSOTM, Pictures at Exhibition, several Dylan.
DVD-A's include Krall, Fagen, Brown.

I've also played many compilation cd's with MP3's packed into them, both on straight play and random.

At 480p through either component or HDMI I have seen no evidence of crushed whites or blacks. BTB is transfered perfectly and adjusting for it with either the black control or the brightness does not have adverse effects (though I don't really understand the seemingly redundant adjustment control).

shane
post #16 of 40
Thread Starter 
Quote:
Originally Posted by shane55 View Post

So far I have played numerous DVD-R and DVD+R's without any error or problem.

Thanks for the info. Have you watched content on these discs for longer than 30 minutes without using navigation controls (e.g. pause, chapter seek, etc.)? Many of the discs I've tried appear to play perfectly and only begin artifacting after 30 minutes or more of continuous play.
post #17 of 40
Thread Starter 
I've updated my original post with a list of burners I've tried. I will be testing a new Lite-On drive today and will update my post with the results. Thanks for all the feedback thus far.
post #18 of 40
Quote:
Originally Posted by Moolicious View Post

Thanks for the info. Have you watched content on these discs for longer than 30 minutes without using navigation controls (e.g. pause, chapter seek, etc.)? Many of the discs I've tried appear to play perfectly and only begin artifacting after 30 minutes or more of continuous play.

No... I've played these for no longer than 5 minutes. I have skipped chapters, FF & RW in all speeds, paused, slo-mo, etc... but have not played them for that long.

I will try this tonite.

shane
post #19 of 40
Just wanted to clarify:

When I say it doesn't find the SACD layers on SACD's, I mean it doesn't even know they're there. The display shows that it is reading a CD (left hand side of the display). I can cycle through SACD priorities: MULTI, STEREO, CD, but it does not actually change anything because it thinks it's playing a CD.

On the rare occasion that it does find the SACD layers, the display shows SACD (left hand side of the display) and I can cycle through the options for SACD: MULTI, STEREO, CD. Each cycle stops the disk and changes the layer.

Also, I have the setup screen set to default to AUDIO on DVD's (rather than video). It's setup that way because that's the way the unit knows to get the high-res tracks and not the dolby digital ones. Many DVD-A's don't have an option in the DVD-V menu to select DVD-A tracks. That's why that option is there and that's the way it should be setup for DVD-A users.

Just some clarifications.
post #20 of 40
How is the 480i HDMI performance on this machine?
Anybody using a VP with it?
post #21 of 40
Quote:
Originally Posted by DustinTaj View Post

Just wanted to clarify:

When I say it doesn't find the SACD layers on SACD's, I mean it doesn't even know they're there. The display shows that it is reading a CD (left hand side of the display). I can cycle through SACD priorities: MULTI, STEREO, CD, but it does not actually change anything because it thinks it's playing a CD.

On the rare occasion that it does find the SACD layers, the display shows SACD (left hand side of the display) and I can cycle through the options for SACD: MULTI, STEREO, CD. Each cycle stops the disk and changes the layer.

Also, I have the setup screen set to default to AUDIO on DVD's (rather than video). It's setup that way because that's the way the unit knows to get the high-res tracks and not the dolby digital ones. Many DVD-A's don't have an option in the DVD-V menu to select DVD-A tracks. That's why that option is there and that's the way it should be setup for DVD-A users.

Just some clarifications.

Same settings here. Left-hand display readout states SACD when appropriate, and multi-channel output has been confirmed.

shane
post #22 of 40
Thread Starter 
Quote:
Originally Posted by oink View Post

How is the 480i HDMI performance on this machine?
Anybody using a VP with it?

Hi oink,

There is a large in-progress thread about the general usage of this player which should answer your question:

http://www.avsforum.com/avs-vb/showthread.php?t=666053

Thanks.
post #23 of 40
Thread Starter 
SACD is definitely working here consistently. I can play the multi-channel area through my 5.1 speaker setup on all my SACD discs.
post #24 of 40
With the help I've received here from you guys and with more experimenting with the player last night, I have concluded that my issues are a result of my having a BAD UNIT. It is obviously damaged in some way.

So, exchange it I will do as soon as I get a RA#.

I got it to load Beck Guero DVD-A last night ONE TIME (all subsequent attempts failed). It worked okay for a little while then started showing green-static type blotches over the artowork on the display. When I hit "skip" it froze. Had to power completely off (not standby) and back on to get the disk out. Then, it wouldn't load it anymore.

SACD's are still almost NEVER loading. I have more success with Elton John SACD than the others, but it's still not right.

So, with the SACD issues that no one else is having, and with the DVD-Audio disks completely not loading, which no one else is having, I have determined I have a faulty unit and will be exchanging it for another.

Thanks for the help, guys.

Now, we need to compile a list of media which will and will not work with this player.
post #25 of 40
Last night I was only able to play two discs for extended periods.
1) Maxell DVD-R recorded at 1x on Toshiba stand alone unit off TiVo source.
2) CompUsa brand DVD-R. Same recording specs.

No errors after 45 and 50 minutes of play respectively. After extended play I ran it through the various commands, skip forward and back, stop, pause, slo mo f & r, etc. No errors, no extreme MB or other artifacting.

I will do more testing this weekend, but I sincerely hope I get the same results.

shane

Ps... Dustin, glad you decided to return/exchange your player.
post #26 of 40
Thread Starter 
Shane,

Would you mind posting the manufacturing date of your unit (located on the back)? My unit was manufactured in May 2006 (same as Dustin's).

I've updated the burner list in my original post with a new Lite-On drive I tested (no luck with it and the 2930).
post #27 of 40
Quote:
Originally Posted by Moolicious View Post

Thanks for the info. Have you watched content on these discs for longer than 30 minutes without using navigation controls (e.g. pause, chapter seek, etc.)? Many of the discs I've tried appear to play perfectly and only begin artifacting after 30 minutes or more of continuous play.

Those of you with issues after long periods of time, how are your players installed?

I've noticed the Denons (especially high end ones like the 5910) throw off a bit of heat, so if they're installed in fairly tight quarters about 30 minutes might be long enough for them to accumulate enough heat to misbehave...
post #28 of 40
Thread Starter 
Quote:
Originally Posted by kucharsk View Post

I've noticed the Denons (especially high end ones like the 5910) throw off a bit of heat, so if they're installed in fairly tight quarters about 30 minutes might be long enough for them to accumulate enough heat to misbehave...

Thanks for the suggestion. This crossed my mind as well but my 2930 is sitting in an open AV stand with multiple feet of clearance in a climate-controlled room. I've felt the back of the player and it remains fairly cool.

I've watched hours of retail DVD movies continuously and have never had a single issue. The majority of the time a burned disc will begin artifacting within seconds; on rare occasions it can take at least 30 minutes to happen.
post #29 of 40
Quote:
Originally Posted by Moolicious View Post

Shane,

Would you mind posting the manufacturing date of your unit (located on the back)? My unit was manufactured in May 2006 (same as Dustin's).

I've updated the burner list in my original post with a new Lite-On drive I tested (no luck with it and the 2930).

May 2006...
Also tonight I did some more long-play tests.
Some off-brand burned at 1x on the Toshiba - no errors.
Maxell and TDK both duped off RW discs on my computer at 4 and 8x - no errors.

This was after at least 50 minutes of straight play. Then torturous button-pushing! FF, REW, skip, slow mo, etc. No issues.

shane
post #30 of 40
Quote:
Originally Posted by Moolicious View Post

I've watched hours of retail DVD movies continuously and have never had a single issue. The majority of the time a burned disc will begin artifacting within seconds; on rare occasions it can take at least 30 minutes to happen.

Just as an aside, the "failure" I referred to in my "tests" were seeking to chapters 6 - 9 on a burned disk, about 30 - 50 minutes in.

Did you only see the issue when you played the disc for 30 minutes as opposed to jumped 30 minutes in?

Just looking for another data point.
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