Originally Posted by Q&A
Totally agree. I had Comcast for less then a month and nothing worked. Their customer service was the worst i have ever seen, from the day I signed up to the time I canceled the service. To make matters worse, they didn't cancel my bill correctly and I started getting letters from collections agencies saying I was not paying my bills! What a nightmare. My advice to anyone is to STAY AWAY FROM COMCAST. Nothing is worth having to deal with them, not even a cheaper price. I am now a happy Dish Network customer. Their DVR is so much better it's no even funny. I did have to sign for a 2 year contract, but 2 years of great service is much better than 1 month with Comcast!
Its coincidental that you bring up the 2 year contract issue. among the many reasons I chose NOT to go with DIRECT TV was their insistence that a 2 year contract was required to cover the cost of the basic installation. However, after further discussion I came to find out they still charged nearly $150 more if you required more than one TV!!! Go figure.
In discussions with DISH, they were more than willing to forgo the 2 year contract as long as I paid for installation ($99.00), which was a no brainer.
They did miss installing SHOWTIME, which I originally ordered and when I pressed them, the gave it to me for free for one year! The next 7 months has been great (putting aside snow storms which play havoc on the signal ("sometimes"). Small price to pay for this great picture quality.
I took the plunge and ordered a 2nd HD-DVR for the bedroom, as my wife enjoys using the DVR feature for watching "her" favorites.
During my negotiations from the entry level to eventually reaching a supervisor, as they wouldn't allow me to get another DVR without signing a 2 year contract.
We came to an agreement, I would sign a 2 year contract (which terms were much better than DIRECT TV: Where, if you cancel, you pay $400 regardless if you have 23 months or 2 months remaining on the contract).
DISH has a declining balance method, where you pay only for those months remaining of the contract: $14 per month, ergo 10 months =$140, and 2 months = $28.00!
That made so much sense.
Furthermore, they picked up the total cost of the new HD-DVR for the length of the 2 year contract AND, there was NO additional service/installation charges!!!
Oh... forgot to mention, In my chat with them, I told them with so many HD channels and free movies to choose from, I rarely select any movies from Showtime (which I'm getting for free by them issuing me a $12 credit per month).
They suggested using the $12 credit I get for Showtime to purchase "On-Demand" movies instead. So the spouse and I can watch a 1st release 2x a month or several of the older movies 3-5x a month. So bye-bye Showtime!
More common sense ideas!
Oh...btw, the new 722k HD-DVR (old unit 222) has actually improved the signal to the Bedroom TV and the picture signal is pristine for an "uncalibrated" Panasonic th50px600u. My wife even noticed the difference.
That's what I call outstanding customer service
My apologies for this stream of consciousness, but I'm so satisfied with the performance and service I've received so far, I'm almost glad COMCAST drove me to this!