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OFFICIAL Samsung LN-S4095/4695/4096/4696 Owners Thread - Page 54

post #1591 of 4596
Quote:
Originally Posted by pwdennis View Post

Thanks Calvin2

So that means we're not really 1080p = false advertising or erroneous "spec"
I'm going to join the campaign to contact Samsung, i want my true 1080p board quick!


Its not false.. if you use the VGA connector on the TV and connect it to a computer you can run 1920x1080p 60Hertz with 1:1 pixel mapping. "no overscan"
post #1592 of 4596
I had a Tech come to the house yesterday and replace my board. The good news is the cloudy seems to be gone. Im scared it will return, also had image retention is now gone. The tech told me to leave the TV in game mode ? does this sound correct ?
post #1593 of 4596
Quote:
Originally Posted by Za3r0 View Post

Ill have my 4095 within a couple weeks. i wonder if they have a canadian tech place in Alberta. i wouldn't mind getting that new board.

In reference to 1:1 Pixal mapping (Overscan)

Just contacted SAMSUNG acouple of minutes ago....

The tech person told me that the firmware is only available for European models only. (Asked about LNS4095).

She said she will call me back or have a tech email me back with update.

Sound like it is not available as of yet.
post #1594 of 4596
Quote:
Originally Posted by dronnenb View Post

I had a Tech come to the house yesterday and replace my board. The good news is the cloudy seems to be gone. Im scared it will return, also had image retention is now gone. The tech told me to leave the TV in game mode ? does this sound correct ?

Call me a cynic. A tech came to your house on Sunday and replaced a board that fixed the clouds and image retention? I somehow doubt that. The clouds are due to the way the screen is constructed, not due to a board.

I think you've all been April fooled. I own an LN-S4695, and I think we can safely say we're not getting 1:1 pixel-mapping ever.

But hey, feel free to prove me wrong. I'd love to be proven wrong.
post #1595 of 4596
I just contacted Samsung tech support by phone a couple of minutes ago. The operator I spoke to insisted that there was no 1:1 pixel mapping problem and that the likely culprit was my source.

It seems like, for what seems to be such a common issue, tech support would have more knowledge about it....how do I need to discuss this with tech support to get a meaningful response?

I have no devices that put out a 1080p signal, but specifically bought this tv so that I would be able to view a 1080p signal when I get a Blu-Ray or PSP. I am wondering now if I spent all this money on a lemon.

Thanks.
post #1596 of 4596
Quote:
Originally Posted by WilliamG View Post

Call me a cynic. A tech came to your house on Sunday and replaced a board that fixed the clouds and image retention? I somehow doubt that. The clouds are due to the way the screen is constructed, not due to a board.

I think you've all been April fooled. I own an LN-S4695, and I think we can safely say we're not getting 1:1 pixel-mapping ever.

But hey, feel free to prove me wrong. I'd love to be proven wrong.


so its safe to asume that folks on here are bs'ing about the new boards being installed? No I'm confused, why would people screw with us over this??
post #1597 of 4596
Quote:
Originally Posted by Tric_101 View Post

Its not false.. if you use the VGA connector on the TV and connect it to a computer you can run 1920x1080p 60Hertz with 1:1 pixel mapping. "no overscan"

Thanks for the note. But I didn't buy the 4095 to use as a computer monitor -- its the family room TV and Samsung says its 1080p on the stickers without qualification. I too bought this 1080p set to be ready for an HD or Bluray player in the future. And I expect a 1080p display via HDMI. I currently connect an Oppo 981HD which outputs a 1080p signal via HDMI and expect to see 1080p displayed with out additional scaling. As far as I am concerned, truth in adverstising should say 1080p via VGA input if that is the only way to see a full 1080p image.

If all they mean is that it accepts a 1080p signal, I suppose they could decode 1080p via an input and show a 480 screen and say the set is 1080p, LOL. IOW, i expect a 1080p input to be displayed at 1080p when they say the set is 1080p.

Thats what I expect as a consumer. JMO

Peace
post #1598 of 4596
Quote:
Originally Posted by cstanton View Post


I have no devices that put out a 1080p signal, but specifically bought this tv so that I would be able to view a 1080p signal when I get a Blu-Ray or PSP. I am wondering now if I spent all this money on a lemon.

Thanks.

cstanton,
Not sure what the problem is but I'm able to view 1080p signal from a PS3 (blu-ray movies and games) via HDMI cable. No issues at all. You're going to enjoy it once you get the blu-ray or psp (ps3 right?).
post #1599 of 4596
I've connected the T42 laptop using a VGA cable from the dock (port replicator) to a 4696. I would love to be able to connect it using a DVI-to-HDMI cable but have no luck so far. I can select the TV source as HDMI/DVI2 but no signal is found. I have changed to multiple resolutions but I still get the same results. Previous posts have shown some success using HDMI/DVI (even though the owner's manual states that PC is not supported) so can anyone fill me in on what I'm doing wrong? I can supply more details if it'll help.
post #1600 of 4596
Can someone really explain to me the problem with not having 1:1 pixel mapping? I mean...is the problem really for people who are using the TV as a computer monitor thru VGA cable or everybody is affected by it? Be it you use component or HDMI or VGA? And how can I tell if it really is scaling? I did check HDNet Test pattern and the image seems a little off but not by much. Some people here are saying the FOX logo is cutoff, but I don't see that. On my TV, FOX logo is completely visible. Do some sets have this problem more worse than mine?
post #1601 of 4596
It's all a bit of a crock, dojoman. People like to whine about it because they feel like they're missing some huge amount of detail or something by not having 1080p EXACTLY. Truth of the matter is, if you went to someone's house who had (for this example) a 1:1 pixel-mapped 46" 1080p LCD and then overscanned it 2% (approximate overscan on these sets), they'd never notice the difference. Not ever. Would I like a 1:1 firmware for my LN-S4695? Sure! But does it REALLY matter? Nope.
post #1602 of 4596
So is the general consensus now that the idea of a tech coming to our house to install a new circuit board to give us true 1080P/1:1 is a crock?
post #1603 of 4596
Guys, the update is real. My local authorized repair shop has ordered the part. You have to tell the Level 1 rep at 1-800-SAMSUNG that there is a FW upgrade for your TV that you need to be installed and that the Level 2 people are aware of this and to please transfer you. They will then assign you a Transaction Number and xfer you to L2. You MAY get a L2 person who is not aware of this, because their internal computer pages covering FW updates was not itself updated as of Friday when I called. This can only last so long at L2, I don't know how many of them there are, but the word will get around soon enough. Mine called the "engineers," who confirmed it. There is a part number for each of the LN-Sxx9xD's. L2 faxes your local shop, whoever that is. Then you call the local shop to schedule an appointment.

The Justcan feature affects only the HDMI inputs, nothing else. VGA is already 1:1. Component and ATSC/NTSC/QAM (96 series) will continue to have overscan. (I am not missing my logos on any ATSC signals, so I don't know what your problem might be, Foxfan. It's only ~2%.)

Why would you want this? Technically, an overscanned picture has been scaled to a small degree. Unnecessary scaling causes pixel overlap which appears as blurring. My 4696 is painfully sharp already, but for exacting applications as a computer monitor, you should be able to see an improvement in close-up fine detail. I was told that the update will not be by USB flash drive, but instead a board must be replaced. I have the SM, and there's really only two boards, the main board and the input board. I don't know which one they are replacing. Frankly, I would much rather them have updated the crappy de-interlacing chip if they're going to replace the main board. Now there's some real blur. BTW, the name of their de-interlacing/scaling chip is the "Albatross." Now there's a real winning idea....

We should, however, be grateful that Samsung finally came through on this, because this will be at some not inconsiderable expense to them to add a feature not included in the original spec's. Another sign of a good outfit. You could almost say, the REAL "Like. No. Other"
post #1604 of 4596
Dojoman and K4SMX, the issue with the Fox logo is that my local station is (at my request) keeping the generic Fox network logo instead of inserting a local one. The generic logo goes all the way to the edge of the frame, so only a set with '0' overscan can see it properly.
post #1605 of 4596
Quote:
Originally Posted by WilliamG View Post

It's all a bit of a crock, dojoman. People like to whine about it because they feel like they're missing some huge amount of detail or something by not having 1080p EXACTLY. Truth of the matter is, if you went to someone's house who had (for this example) a 1:1 pixel-mapped 46" 1080p LCD and then overscanned it 2% (approximate overscan on these sets), they'd never notice the difference. Not ever. Would I like a 1:1 firmware for my LN-S4695? Sure! But does it REALLY matter? Nope.

With full respect, you may not understand the perspective of some folks here on AVS who have spent a lot of money on their systems in order to get the best 1920 x 1080p picture, only to have it blown to pieces by the display component.

The overscan is greater than 2% and it hasa big impact on the picture, due to the pixelation it causes.

Hats off to Samsung if those users who are most concerned about the issue can get this upgrade. It's the right response on their part. Hopefully they'll never make the mistake again, or at least make it a menu option in future sets.
post #1606 of 4596
I just called Samsung and scheduled the update with my local tech. I didn't even need to go to support level 2. Last time I called they didn't know what I was talking about, but this time the service was fantastic.
post #1607 of 4596
Quote:
Originally Posted by rdjam View Post

...

Hats off to Samsung if those users who are most concerned about the issue can get this upgrade. It's the right response on their part. Hopefully they'll never make the mistake again, or at least make it a menu option in future sets.


Thanks to all who did the leg work on this. I am on the phone now and they forwarded me to L2. Wait time 29 minutes ... must be everyone on avs calling in, LOL !

My 4095 was my first major Samsung purchase. Ditto to the "hats off," Samsung just made a step in gaining a loyal customer.
post #1608 of 4596
I just called as well and the L2 tech knew what I was talking about. Unfortunately the local tech was not open, so I guess I will schedule the appointment tomorrow. Grats to everyone getting the new boards!
post #1609 of 4596
I got a call back from L2 today to schedule an update to firmware version "1026" which "will fix the 1:1 pixel mapping issue on HDMI from input PC" is what they said. I'm on hold with them right now to schedule the service. This time they didn't say anything about a board, so I'm unsure if it's going to be a part or just a firmware update. I don't really care which as long as I get the feature. In all honesty it's not a HUGE issue to me as the overscan on this TV is much less than what I've had on all previous TVs, but if I can get 1:1 it's just that much better.
post #1610 of 4596
Quote:
Originally Posted by rdjam View Post


The overscan is greater than 2% and it hasa big impact on the picture, due to the pixelation it causes.

What do you mean by "pixelation"? And it's wrong to talk of "big impact". I have my 4095 HDMI-connected to my HTPC and image is stunning!(HD-DVD, Blu-Ray, up-scaled SD-DVD). And it's also much better than 1:1 VGA. At such a high native resolution even 5% scaling - overscan it'd be difficult, if not impossible, to see a difference in PQ.

OTH I'd love to have 1:1 to have my PC desktop completebly visible on screen. But other than that I can live without it.
post #1611 of 4596
Okay, the L2 person I just talked to knew nothing of the upgrade, and said they had no knowledge of overscan on the HDMI input. In fact he claimed the opposite, that the PC input overscans.

He also claimed that all L2 personnel would know about upgrades since they search the same database.

I didn't get any further.

I'll call again later
post #1612 of 4596
Quote:
Originally Posted by rdjam View Post

With full respect, you may not understand the perspective of some folks here on AVS who have spent a lot of money on their systems in order to get the best 1920 x 1080p picture, only to have it blown to pieces by the display component.

The overscan is greater than 2% and it hasa big impact on the picture, due to the pixelation it causes.

Hats off to Samsung if those users who are most concerned about the issue can get this upgrade. It's the right response on their part. Hopefully they'll never make the mistake again, or at least make it a menu option in future sets.

Very well said. The LN-S4695 that I have looks terrible at 1080p when being used as a computer monitor because of the overscanning.

Of course the lack of 1:1 pixel mapping via HDMI was a huge oversight by Samsung, but going to the length of replacing hardware in the TV proves to me that they are a great customer oriented company and I would definitely buy from them again and again (I just purchased the Samsung HT-X50 speakers partially because I am so happy they fixed the overscanning issue).

So many companies would just say "too bad" to the consumer. Hats off to Samsung.
post #1613 of 4596
As Stew said a few posts earlier this firmware upgrade is for real. If you recall I have been calling Samsung once a week for the past two months asking about the justscan firmware upgrade.

I got a call last week that it was available, but didn't want to post here until I had been through the process and could post pics for everyone to see. I didn't want people accusing me of having "vaporware".

Sadly, there has been a lot of confusion at Samsung over the past week regarding this upgrade. Some people said it was available and some said it wasn't. Some said it was a firmware upgrade and others said it was a board replacement.

I have been in contact with both Level II and my local field engineer over the past few days and they are going to try a usb upgrade first and if that doesn't work they will perform a board replacement.

If you call Samsung, ask them to check their internal website for the 1026 firmware dated 2/28/07.

And for those of you who don't think this is a big deal, set your desk monitor to a resolution other than its native resolution and note how much blurrier the icons are.
post #1614 of 4596
Quote:
Originally Posted by K4SMX View Post

Guys, the update is real. My local authorized repair shop has ordered the part. You have to tell the Level 1 rep at 1-800-SAMSUNG that there is a FW upgrade for your TV that you need to be installed and that the Level 2 people are aware of this and to please transfer you. They will then assign you a Transaction Number and xfer you to L2. You MAY get a L2 person who is not aware of this, because their internal computer pages covering FW updates was not itself updated as of Friday when I called. This can only last so long at L2, I don't know how many of them there are, but the word will get around soon enough. Mine called the "engineers," who confirmed it. There is a part number for each of the LN-Sxx9xD's. L2 faxes your local shop, whoever that is. Then you call the local shop to schedule an appointment.

The Justcan feature affects only the HDMI inputs, nothing else. VGA is already 1:1. Component and ATSC/NTSC/QAM (96 series) will continue to have overscan. (I am not missing my logos on any ATSC signals, so I don't know what your problem might be, Foxfan. It's only ~2%.)

Why would you want this? Technically, an overscanned picture has been scaled to a small degree. Unnecessary scaling causes pixel overlap which appears as blurring. My 4696 is painfully sharp already, but for exacting applications as a computer monitor, you should be able to see an improvement in close-up fine detail. I was told that the update will not be by USB flash drive, but instead a board must be replaced. I have the SM, and there's really only two boards, the main board and the input board. I don't know which one they are replacing. Frankly, I would much rather them have updated the crappy de-interlacing chip if they're going to replace the main board. Now there's some real blur. BTW, the name of their de-interlacing/scaling chip is the "Albatross." Now there's a real winning idea....

We should, however, be grateful that Samsung finally came through on this, because this will be at some not inconsiderable expense to them to add a feature not included in the original spec's. Another sign of a good outfit. You could almost say, the REAL "Like. No. Other"

Well, I just called samsung.. and I had no luck.. I spoke to some punk named "brooke" level 1, and he claims that there is NO firmware update for the lns-4095d . He claimed he could not transfer me to a level 2 tech because they are closed at this moment.

So I have to call back tomorrow morning and request a L2 tech and try to have this overscan crap fixed.

"i wish i could put my hands around that little samsung punk neck"
post #1615 of 4596
If they can fix overscan over HDMI why the (bleep) can't they fix overscan from the ATSC tuner???

I'm so (bleep)ing sick and tired of electronics of the (bleep)-y electronics (of every brand) we're stuck with, with this in addition to the Sharp 20" DTV that can't recognize aspect ratio flags, or ATSC DVD recorders that can't passthrough HD when not recording and not recording with flags and DD 5.1 either, or the multitude of devices that don't have a simple $5 firewire port!
post #1616 of 4596
Quote:
Originally Posted by ZildjianKX View Post

Very well said. The LN-S4695 that I have looks terrible at 1080p when being used as a computer monitor because of the overscanning.

Of course the lack of 1:1 pixel mapping via HDMI was a huge oversight by Samsung, but going to the length of replacing hardware in the TV proves to me that they are a great customer oriented company and I would definitely buy from them again and again (I just purchased the Samsung HT-X50 speakers partially because I am so happy they fixed the overscanning issue).

So many companies would just say "too bad" to the consumer. Hats off to Samsung.

Mine looks great as a PC monitor, at 1816x1004.
post #1617 of 4596
Definitely interested in where this thread goes...

Heck, I'd like 1:1 if it's available.
post #1618 of 4596
Quote:
Originally Posted by foxfan View Post

If they can fix overscan over HDMI why the (bleep) can't they fix overscan from the ATSC tuner???

Are you sure overscan is causing your problems with fox??? It seems really unlikely. Have you tried pressing the blue 'P-Size' button on the bottom right part of the remote control and ensuring that it is 16:9 and not wide fit? I don't really think that a 2% overscan is going to affect your ability to see all of the fox logo... Also, is overscan even an issue with non 1080p broadcast??
post #1619 of 4596
Quote:
Originally Posted by Tsunami2000 View Post

Wow... this sounds too good to be true.
So Samsung will send out a tech to upgrade my TV with a new circuit board that will correct the 1:1 pixel mapping/Overscan issue at NO CHARGE??? Is this a simple courtesy or is it because the overscan issue is considered a defect where Samsung is liable to correct the issue?
What number do I call?
Thanks!!!

Most top manufacturers will step up to the plate and do the right thing, not always though!!
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post #1620 of 4596
Hi,
Just got a 4696D for the bedroom. I'd like to wall mount it, but I would have about a 45 degree viewing angle. I understand this is well within the viewing angle claims for this TV, but I was wondering if there's a noticeable difference at about 45 degrees in your actual experience?

Thanks in advance!
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