Originally Posted by Nickff
Cablecard #2 repeatedly loses it ability to decode my Encore and HBO channels. It will go out, I call Comcast, they schedule a visit, come out, and re-hit the card. Everything works after that... for about a week. Then, boom, repeat the cycle. This is driving me insane. There is nothing more frustrating than sitting down to watch "Curb Your Enthusiasm" only to be greeted by a gray screen instead of Larry David's bald head.
During the last Comcast visit, I had them swap out the card and then today the channels went out again.
Nickff, are they looking at the diagnostic screen or just hitting the cards? The next time you see it go grey go look at the diagnostic screen (Settings/System Information/Diagnostics) take a look at the video pids and pcr pids. They should be the same. If they are, try changing the channel to any non hd but digitally encrypted channel. Then change it back to HBO.
Do you see a picture? That may be something you want to do to both cards to insure it will pick up.
Now if the pids arn't the same then head end has to get involved and fix it.
One other thought: there are only like a zillion HBO channels to watch Curb on and since it isn't in HD anyway, set a SP up on another channel that you know will work.