I only just now got the email.. I expect it will take a while for that many emails to get sent.
While none of the inidividual offers are ones I'll take him up on, I will say this to the rest of you posting negative comments:
THIS IS TOSHIBA'S DROPPED BALL, NOT ROBERTS. IF YOU WANT TO ALIENATE A VENDOR DOING HIS BEST TO PROVIDE GOOD SERVICE AND VALUE TO HIS CUSTOMERS DESPITE BEING CAUGHT IN THE MIDDLE, THEN KEEP UP YOUR SMART-ASS REMARKS.
Otherwise, try to stop b!tching like little girls, and either take him up on his offer, or don't. If you don't like the situation, call TOSHIBA and see what compensation THEY give you.
Oh, and keep in mind that when you want a Gen-III player in '07, how you treat Robert here today will have a big impact on if you have him around to offer a fair price, good service, and additional incentive then.