Originally Posted by steve1022
Hey I received a letter from TWC saying my ALL THE BEST package will expire next month. Just wondered if this could be an opportunity to get a better deal. I know there has to be some wheeling and dealing TWC customers on here so wondering if anyone has any tips for me to use?
Sure, that would not be a problem to get into a new package deal. You should call within about a week of your expiration date and say how much you like their services and what deals are available:
See if they will keep your same level of services at a reduced rate OR
Maybe you might want to drop one of your premium channel packages if you have one. Ask what they could offer in it's place? Talk to them about the services you like. Movies? Sports? Series? They should be able to offer what you like, and maybe you might want to drop some channels that you may not want.
Sometimes, if you drop a premium channel, they might offer to exchange it, along with a free premium package for a period of time. (A 2 for 1 deal.) It depends on your level of service. Don't have a DVR? They might give you that for free for six months to a year.
If the person you talk to gives you a hard time, be polite, and say thank you, but than call back and odds are 95% you'll get a different person who is willing to give you a discount rate. They love it when people bundle services!
If your not getting anywhere, which would be a very unlikely scenario, you may want to call back (Third Time) and ask for what is called a "Customer Retention Specialist." There job is to do everything they can to keep you as a subscriber if the first-second CSR is unwilling to help. But, I don't think you will have to go that far.
If you have been paying your bill on time and you're standing is good with them, you should have no problem getting a fair and reasonable new rate.
You are fortunate to get a "Warning Notice" of the discount deal expiring! Those deal codes are time-sensitive and it is important for the customer to please WRITE DOWN THE DATE AND YEAR of any deal, especially if it is long term. Set Reminders well in advance in Calender, E-Mail Programs, or whatever you can to know when your deal is about to expire! Than just before it does, call to renegotiate a new deal.