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Time Warner Cable Navigator - Page 434

post #12991 of 18037
7/27/10 at 7:43pm
This might seem like a trivial fix to 8640 speed problem complaints but it worked wonders for me. I purchased 2 high grade double a batterys and inserted fresh ones in my TWC control. In a split second my 8640 was back to lightling speed. I know this will not solve all the problems but give it a try did wonders for my 8640. This might solve lotta problems on other boxes also. WOODY
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post #12992 of 18037
7/27/10 at 9:26pm
Whatever Charlotte gets, San Diego gets it soon after, but maybe they will sit out for a while on this update.
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post #12993 of 18037
7/27/10 at 11:01pm
Quote:
Originally Posted by jcalabria View Post

My unwanted non-New recordings occurred on Holmes and Gene Simmons' Family Jewels. The duplicate recordings have occurred on Warehouse 13, Haven, The Closer and White Collar.

While they could certainly be due to guide anomalies as Woody suggests, after going over two years with maybe 2 total errors of these types, it's strange for so many to be happening in coincidence with the box change. Up until ODN 4.0 was loaded at 4:17am today, I've had ODN 3.2.0_15 on both the Sammy and the Cisco since January.

Regardless of the cause of the recording issues, my 8640 has been consistently as slow as molasses... it was very sluggish this morning trying to look around the menus and guide for any signs of new features in 4.0.

There may be some systemic weirdness going on here. I have an 8300HD (MDN), and recently I have been noticing some mild problems with series recording. It affects Warehouse and Dr. Who. Dr. Who has been recording some repeats, and I have it set to record new only. Warehouse was very weird. I was recording a lot tonight, so it didn't record due to conflict, but the box did not pick up on the 11:00 rerun like it usually does. I finally did a regular (non-series) recording of the 11:00 showing.

-barry
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post #12994 of 18037
7/28/10 at 12:29am
Well, I finally made some serious headway in my theater room and hooked my ODN box back up to my new 65" plasma. I was shocked to find a plethora of missing and missed recordings! I had numerous episodes of In Plain Sight and Full Metal Alchemist that were flagged DO NOT DELETE since before Navigator and they just vanished. I have a ton of reruns recorded by Navigator where only NEW was specified. Now, I haven't watched anything out there for a few weeks, but the box remained hooked up the entire time. I checked the recording log only to find reasons like the show wasn't recorded because the set top was not on??? WTF! So, I've had my first Navigator headache. At least my Windows Media Center recorded all the Full Metal episodes. If Navigator keeps performing like this, I will look at getting a Ceton tuner and building an HTPC!

Now, the ODN 8640 seems to be performing well and once the room is finished, I'll likely move it out to the main TV and exchange the 8300 for a 4640 to go in the bedroom and wait for MR-DVR.
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post #12995 of 18037
7/28/10 at 2:01am
BenJF3

You want an 8642HDC and a 4642HDC if you want MR-DVR. TWC has no plans to enable multi room on the 8640HDC and 4640HDC platform. Only the MoCA enabled boxes do multi room. There is also the multi room Motorola and Samsung boxes which are nice. The motorola MR-DVR client box is quite small, even smaller than the 4640HDC.
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post #12996 of 18037
7/28/10 at 2:32am
http://www.motorola.com/staticfiles/...df?localeId=33

The DCX3200p2-M/DCX3200p2/DCX3200-Mp2. This is the Motorola box for MR-DVR and it's quite small. It doesn't have an aux power jack, but it has an integrated power supply as the original DCX3200 had an external power brick. There are plans to bring this box into SA areas, for MR-DVR and TWC has demoed ODN v4.0 on the DCX platform. Same ODN guide as the Samsung boxes and it uses an identical chip as them.
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post #12997 of 18037
7/28/10 at 5:20am
Quote:
Originally Posted by margoba View Post

There may be some systemic weirdness going on here. I have an 8300HD (MDN), and recently I have been noticing some mild problems with series recording. It affects Warehouse and Dr. Who. Dr. Who has been recording some repeats, and I have it set to record new only. Warehouse was very weird. I was recording a lot tonight, so it didn't record due to conflict, but the box did not pick up on the 11:00 rerun like it usually does. I finally did a regular (non-series) recording of the 11:00 showing.

-barry

I'll confirm that Warehouse is involved. I recorded Warehouse at 9pm then noticed it was recording the same episode at 11pm. I'm sure that when I earlier looked at the Scheduled Recordings list, only the 9pm show was listed. I canceled the second recording after confirming that the episode names were the same.

Last week I got two of the same episode of Warehouse but, although both had the same episode name, one was missing the full description. Because of that, I suspect that the issue has something to do with a flaw in the program guide data that's confusing the DVR.
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post #12998 of 18037
7/28/10 at 9:22am
Quote:
Originally Posted by hdtvfan2005 View Post

BenJF3

You want an 8642HDC and a 4642HDC if you want MR-DVR. TWC has no plans to enable multi room on the 8640HDC and 4640HDC platform. Only the MoCA enabled boxes do multi room. There is also the multi room Motorola and Samsung boxes which are nice. The motorola MR-DVR client box is quite small, even smaller than the 4640HDC.

Our division doesn't offer them. So unless they are going to require a truck roll for Multi Room, then maybe that is how they will deploy them. However, "Coming Soon" with TWC could mean a year away!
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post #12999 of 18037
7/28/10 at 9:28am
If I had a magic wand,

I wish we could sit down with the TWC tech people and have an on-going meeting with them about features and updates! So many questions could be answered in a 45 minute session concerning the hows and why's of what is and isn't coming to the guide.

Even to give us some sort of timeline for when stuff is coming would be a Godsend. Sometimes I feel like a broken record coming to the forums asking when stuff is coming out because there is so much uncertainty about everything.

That is why I am so grateful to the engineers and guys on these boards who can help us at least try to get answers and questions resolved.

Jack
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post #13000 of 18037
7/28/10 at 10:57am
Quote:
Originally Posted by BenJF3 View Post

Our division doesn't offer them. So unless they are going to require a truck roll for Multi Room, then maybe that is how they will deploy them. However, "Coming Soon" with TWC could mean a year away!

So far, Signature Home ($179/mo package that includes two MR-DVRs, digital phone and 50/5 DOCSIS 3 RoadRunner, and the ONLY way to get MR-DVR) installations here have required mandatory truck rolls regardless of existing service levels. At the moment it is being marketed as a high end "concierge" service with the complete white glove treatment with "specially trained" technicians. I suspect that it has just as much to do with the lack of experience with MoCA installations as it does with any marketing plans, but either way there are no self-installation options for MR-DVR boxes. The tech brings the MoCA boxes, filters, modem and installs them, along with making any necessary changes to your home wiring required to support MoCA.
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post #13001 of 18037
7/28/10 at 4:02pm
Quote:
Originally Posted by Crazywoody View Post

This might seem like a trivial fix to 8640 speed problem complaints but it worked wonders for me. I purchased 2 high grade double a batterys and inserted fresh ones in my TWC control. In a split second my 8640 was back to lightling speed. I know this will not solve all the problems but give it a try did wonders for my 8640. This might solve lotta problems on other boxes also. WOODY

Good tip!

And here's another related tip about remote batteries.

This relates to Navigator's "Power Speed Mode"-The ability to use the arrow keys to scroll fast in a desired direction when the keys are held down for about 5-seconds. Note the following:

If you bring up the Guide and you start to use the Right arrow to go fast and it doesn't scroll fast, or you try to go Page+/- up and down but it doesn't go fast, or you are say 5 days out and the left arrow reverse doesn't go fast, this could be a sign of weak batteries. Replace the batteries with FRESH, high-quality, batteries to try to get Power-Speed Mode back.

Jack
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post #13002 of 18037
7/28/10 at 5:54pm
I have another wrinkle to add to the Warehouse 13 scheduling snafus. I went to watch it on my 8300HD last night and it did not record the 9pm showing, but was scheduled to record the 11pm showing. Weird.

SignatureHome(multi-room DVR and 50x5 internet) is being installed tomorrow night at 5pm!
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post #13003 of 18037
7/28/10 at 11:37pm
My 8300SD just updated to MDN 2.5(Mt. Lindsey) a few minutes ago here in Central New York. Here's hoping for ODN 3.2 in the next few weeks. Maybe it will fix the HDMI issue with my 8640HDC.
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post #13004 of 18037
7/28/10 at 11:52pm
Quote:
Originally Posted by therealjustin View Post

My 8300SD just updated to MDN 2.5(Mt. Lindsey) a few minutes ago here in Central New York. Here's hoping for ODN 3.2 in the next few weeks. Maybe it will fix the HDMI issue with my 8640HDC.

Justin, I'm in the CNY division as well. Can you update your sig with more details so all members can keep tabs.
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post #13005 of 18037
7/29/10 at 7:43am
Quote:
Originally Posted by mfogarty5 View Post

I have another wrinkle to add to the Warehouse 13 scheduling snafus. I went to watch it on my 8300HD last night and it did not record the 9pm showing, but was scheduled to record the 11pm showing. Weird.

SignatureHome(multi-room DVR and 50x5 internet) is being installed tomorrow night at 5pm!

Lots of the Scifi stuff seems to be recording strangely. I have issues with Warehouse 13 and Haven.
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post #13006 of 18037
7/29/10 at 8:16am
Quote:
Originally Posted by Petrus View Post

Lots of the Scifi stuff seems to be recording strangely. I have issues with Warehouse 13 and Haven.

I don't think I mentioned it earlier, but one Haven episode (second one, I think) only recorded the last 5 minutes.

The recording weirdness started about three weeks ago for me, which - maybe just coincidentally - is when I had swapped my 3090 for the 8640.

Last night it recorded two episodes of Income Properties (not a series of mine) on HGTV because the guide info for them listed Holmes on Homes (which is a new-only series of mine)... but even those descriptions did not carry the New designation. Definitely some guide info issues going on.

ODN 3.2 vs 4.0 seems to be a non-factor... same weirdness before and after update earlier this week.
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post #13007 of 18037
7/29/10 at 8:19am
Quote:
Originally Posted by mfogarty5 View Post

I have another wrinkle to add to the Warehouse 13 scheduling snafus. I went to watch it on my 8300HD last night and it did not record the 9pm showing, but was scheduled to record the 11pm showing. Weird.

SignatureHome(multi-room DVR and 50x5 internet) is being installed tomorrow night at 5pm!

Mine skipped the 9pm showing as well due to conflict, but successfully recorded the 11pm showing all on its own. I have also noticed that I am getting 5 minutes of wrestling at the beginning of nearly every Warehouse episode... their actual schedule does not seem to agree with the guide schedule.
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post #13008 of 18037
7/29/10 at 8:49am
Quote:
Originally Posted by therealjustin View Post

My 8300SD just updated to MDN 2.5(Mt. Lindsey) a few minutes ago here in Central New York. Here's hoping for ODN 3.2 in the next few weeks. Maybe it will fix the HDMI issue with my 8640HDC.

That's cool Justin,

MDN 2.5 has some nice moderate updates, and hopefully this could be the beginning of a push to a national rollout. Did you come from a SARA transition? If you did, since you and Ben are in the same area, Ben you might be getting that update soon!

MDN 2.5 actually has a couple things that ODN 3.2 doesn't have like the DVR Compensation thing.

As for ODN,4.0, so far no one has found any new features except for Multi-room DVR over ODN 3.2.

Does ODN 4.0 work with E-SATA?

Jack
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post #13009 of 18037
7/29/10 at 8:58am
Quote:
Originally Posted by Petrus View Post

Lots of the Scifi stuff seems to be recording strangely. I have issues with Warehouse 13 and Haven.

The only Haven problem for me (8300HDC) was a duplicate recording Fri night/Sat morning when the guide data was DEFINITELY screwed up.

I noticed this week that Warehouse 13 and Haven (as well as White Collar and Covert Affairs) are available on the Primetime On Demand station. I think the ones I've checked have appeared the day after broadcast, so I'm starting to toy with the idea of just watching them on PTOD.
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post #13010 of 18037
7/29/10 at 9:09am
Quote:
Originally Posted by Satch Man View Post


Does ODN 4.0 work with E-SATA?

Jack

Only report I've seen was in the Charlotte TWC thread... did NOT work with an 8642/ODN4.0 for one of the first Signature Home customers.
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post #13011 of 18037
7/29/10 at 1:58pm
Quote:
Originally Posted by Petrus View Post

Lots of the Scifi stuff seems to be recording strangely. I have issues with Warehouse 13 and Haven.

I have a duplicate recording of Warehouse 13 as well; I carefully looked at descriptions and they matched, word for word. Probably Navigator is looking at someting else, not the description string, and that something else was messed up for that show.
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post #13012 of 18037
7/29/10 at 3:18pm
I upgraded to an 8640HDC from an 8300HDC last week and so far I'm very happy with it. My 8640 is definitely faster than my old 8300 in terms of menu speed and responsiveness when FF/REW DVR content. Additionally having 2x as much disk space is really nice and it also fixed the issue I was having where the box would occasionally not FF recorded shows if another show was being recorded at the same time.

Strange that some people are reporting that the 8640 is slower than the 8300. Maybe it's because I had an 8300HDC vs. 8300HD box? I think I read that the HDC boxes were known to have issues/be slower?
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post #13013 of 18037
7/29/10 at 5:34pm
Quote:
Originally Posted by mliew View Post

I upgraded to an 8640HDC from an 8300HDC last week and so far I'm very happy with it. My 8640 is definitely faster than my old 8300 in terms of menu speed and responsiveness when FF/REW DVR content. Additionally having 2x as much disk space is really nice and it also fixed the issue I was having where the box would occasionally not FF recorded shows if another show was being recorded at the same time.

Strange that some people are reporting that the 8640 is slower than the 8300. Maybe it's because I had an 8300HDC vs. 8300HD box? I think I read that the HDC boxes were known to have issues/be slower?

I wouldn't say it was slower than the 8300HDC I used to have, but its definitely in the same ballpark. The Samsung 3090 I had just prior to this 8640 (and just after the 8300HDC) smokes both of them by a huge margin. The 8640 is especially slow navigating the menus... press and wait, press and wait... even scrolling up or down through my series priority list is a painful experience. Maybe if I didn't have the Samsung as a comparison I would have seen the 8640 as a slight improvement it probably is relative to the 8300 ... but its a decided step in he wrong direction compared to what I've had for the past 15 months.
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post #13014 of 18037
7/29/10 at 8:01pm
Well after 3 hours, my SignatureHome installation is complete. There were two techs and I asked them a lot of questions. Even though I had good signal strength, they ran a second cable("drop" in the lingo?) from the amp at the street to the box on the side of the house. They said that for the SignatureHome installations the internet/phone is on one line into the house and the tv is on a second line. We'll see how long it takes TWC to come out and bury that second line.

The multi-room DVR works as advertised so far. I had 2 8300HDs with MDN and the differences I have noticed so far are

1. The fonts are different
2. The 8642 and/or ODN is slower to react to buttons pressed on the remote than the 8300HD MDN.
3. Yea full program descriptions!

I don't have an eSata drive and don't really need one now that I have a combined 1TB of storage between the 2 DVRs.

I setup the MyServices account so that I can program the DVR via the internet and/or smartphone, but it isn't working yet.

I will continue to search for ODN/MDN differences as well as any new features.

As for the internet I was able to get 43Mbps down and 5Mbps up wired and in the mid 30s down and 5 up wirelessly. They said it is hard to get 50 down, but that the 5 up is pretty consistent. We got the modem working with my Apple Time Capsule once I set the Time Capsule in bridge mode.

We had our number ported from at&t and I simply find it amazing that the tech can make a phone call and 1 minute later my phone number went from the phone company to the cable company. If you step back for a minute and think about it, it really is unbelievable. The techs also made sure the digital phone worked with my alarm system.

11 techs in Charlotte have been trained to implement the SignatureHome service. I asked them if they had been busy and they said that someone who works for Microsoft got it and afterwards sent out an email to everyone and as a result they have been very busy.

All in all I'm happy so far and TWC is getting about $70 more a month out of me.
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post #13015 of 18037
7/30/10 at 12:59am
Quote:
Originally Posted by mfogarty5 View Post

Well after 3 hours, my SignatureHome installation is complete. There were two techs and I asked them a lot of questions. Even though I had good signal strength, they ran a second cable("drop" in the lingo?) from the amp at the street to the box on the side of the house. They said that for the SignatureHome installations the internet/phone is on one line into the house and the tv is on a second line. We'll see how long it takes TWC to come out and bury that second line.

The multi-room DVR works as advertised so far. I had 2 8300HDs with MDN and the differences I have noticed so far are

1. The fonts are different
2. The 8642 and/or ODN is slower to react to buttons pressed on the remote than the 8300HD MDN.
3. Yea full program descriptions!

I don't have an eSata drive and don't really need one now that I have a combined 1TB of storage between the 2 DVRs.

I setup the MyServices account so that I can program the DVR via the internet and/or smartphone, but it isn't working yet.

I will continue to search for ODN/MDN differences as well as any new features.

As for the internet I was able to get 43Mbps down and 5Mbps up wired and in the mid 30s down and 5 up wirelessly. They said it is hard to get 50 down, but that the 5 up is pretty consistent. We got the modem working with my Apple Time Capsule once I set the Time Capsule in bridge mode.

We had our number ported from at&t and I simply find it amazing that the tech can make a phone call and 1 minute later my phone number went from the phone company to the cable company. If you step back for a minute and think about it, it really is unbelievable. The techs also made sure the digital phone worked with my alarm system.

11 techs in Charlotte have been trained to implement the SignatureHome service. I asked them if they had been busy and they said that someone who works for Microsoft got it and afterwards sent out an email to everyone and as a result they have been very busy.

All in all I'm happy so far and TWC is getting about $70 more a month out of me.

That's great!

It mean, it sounds like Charlotte got 11 techs who can do the "White Glove" tests and have the intellect who know what they are doing. Whether or not other divisions will have this success if and when Signature Home gets deployed remains to be seen. As most of you know, Charlotte is a main sample division for new services.

Where you able to ask them about new Navigator features coming out or any plans for new services?

Jack
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post #13016 of 18037
7/30/10 at 1:11am
Quote:
Originally Posted by mfogarty5 View Post


The multi-room DVR works as advertised so far. I had 2 8300HDs with MDN and the differences I have noticed so far are

1. The fonts are different
2. The 8642 and/or ODN is slower to react to buttons pressed on the remote than the 8300HD MDN.
3. Yea full program descriptions!

How about some screen caps or a quickie YouTube video showing it off?
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post #13017 of 18037
7/30/10 at 4:54am
TWC Signature Home Question?

If you are already an "All-In One" (Cable, Digital Phone, Internet Customer) what added stuff would you get with Signature Home besides the extra storage multi-room DVR system? In my case, I also have Wireless Networking.

Jack
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post #13018 of 18037
7/30/10 at 9:21am
Quote:
Originally Posted by Crazywoody View Post

This might seem like a trivial fix to 8640 speed problem complaints but it worked wonders for me. I purchased 2 high grade double a batterys and inserted fresh ones in my TWC control. In a split second my 8640 was back to lightling speed. I know this will not solve all the problems but give it a try did wonders for my 8640. This might solve lotta problems on other boxes also. WOODY

New batteries in the remote made the box run faster? Then again, I'm assuming your "TWC control" is the remote...
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post #13019 of 18037
7/30/10 at 9:28am
Quote:
Originally Posted by margoba View Post

There may be some systemic weirdness going on here. I have an 8300HD (MDN), and recently I have been noticing some mild problems with series recording. It affects Warehouse and Dr. Who. Dr. Who has been recording some repeats, and I have it set to record new only. Warehouse was very weird. I was recording a lot tonight, so it didn't record due to conflict, but the box did not pick up on the 11:00 rerun like it usually does. I finally did a regular (non-series) recording of the 11:00 showing.

-barry

For the pst few weeks, all my series recordings should to going off without any hitches. Just looked into the log... holy smokes. "couldn't record it," "episode unavailable." The one time I needed it work work reliably it turns into my having to waste time double checking episodes to know which ones I need to go get from the torrent sites.

I wonder if this all due to the immanent SDV roll out?
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post #13020 of 18037
7/30/10 at 9:30am
Quote:
Originally Posted by hdtvfan2005 View Post

You want an 8642HDC and a 4642HDC if you want MR-DVR.

Nothing in TWC's universe has anything whatsoever to do with what we may want.
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