Originally Posted by BenJF3
I generally post all my Navigator info here. I could start posting there, but I can easily foresee Steve bogging up legit threads with his bias. He is convinced that Navigator is better than virtually every other guide out there.
UPDATE: Time Warner is coming out 11/23, I'll report what they find.
Yea, you and are are posting more blog posts over at TWC Untangled. I think that we should still do this, anyway, Ben if you get a good tech when he comes, feel free to outline some of the points we have made about Navigator, and maybe get some answers from him. I posted the following to the blog. I said that I agree with Ben about the crappy DVR's and Navigator Software, than posted the following in response to the TWC blogger over there that makes a big deal about "Look Back." Here is what I said verbatim:
The problem is that Look Back, Start Over, Caller ID on TV, all these other little applets is that they do not address the restoring of essential features that we lost in the Passport to Navigator transition.
When, when, when, are we going to see 2010 type features on Navigator? You guys are dragging your feet on Navigator updates too much! Where is Keyword Search, Guide Filtering, and Manual Recording? Why aren’t the HDC boxes at least up to the speeds of the OLDER MDN 8300 DVR’s, if not faster? These things should be TWC’s top priority? Are we getting Navigator Keyword Search soon? It is very disappointing that TWC has had Navigator in the field for six years, and basic essential features that were on the Passport software in 2002, are STILL missing from Navigator going into 2011?!!
Sorry, but if I was asked to try to promote Navigator at a Consumer Electronics Show or something, I’d be embarrassed because of the lack of basic features and functionality! You’ve got an A-grade Digital Phone Service, an A-Grade High Speed Internet Service, and a C- grade program guide in Navigator.
Your goal should be to prove Ben and me wrong by adding Keyword Search, Manual Recording, and Guide Filtering next year. By the end of 2011, get Navigator to support great things like working out a deal with NetFlix, On-Line Streaming Video Services, Video Game Channels, and Interactive Polling! THAT’S what Navigator should be right now!!! The competition is killing you in program guide features and functionality, and it’s sad, because you guys don’t seem to care about Navigator.
But like I said, TWC, this is your chance to prove us wrong by caring about Navigator and adding the above features next year and beyond. Customers interact with their program guides every single day! We can’t even get a true HD 16×9 guide on the boxes!!! No, I don’t mean the stretched guide on the Samsungs, but a true HD Navigator Guide!
I don’t expect a miracle for Navigator, but a starting point would be nice. How about Keyword Search for the keyboard by or before March 2011. You could really get the customers so involved with Navigator. You could take requests for new features that go right to the Programmers and Engineers for a “Feature of the Month.” Everyone could become actively involved throughout TWC divisions to make Navigator a truly great guide!
The customers would love some new guide features and improved functionality! Please bring new features to Navigator more often and in a timely manner.