Originally Posted by BenJF3
Agreed and that's because the bulk of the subs are ignorant technophobes (for lack of a better phrase), thus TWC pushes out a "just good enough" piece of software.
There's far too many people out there who are ignorant of the technology, don't have time, don't watch much TV, don't care, or any of the combinations of the above.
Now, when Navigator first came out with Lincoln Nebraska as a test market, TWC foolishly pushed ALL of the upgrade on every box in each division all at once. Nothing worked, or it worked so poorly, that there was a call for action where the cable subs of Lincoln tried to get TWC's license with the city revoked. In fact, if you look back in this thread, around late 2006, Lincoln Nebraska subs' complaints were the pioneers of our AVS Navigator forum!
But where are they now? That's the issue here. Over the years, TWC improved Navigator to be "good enough" that to the majority of most subs, they have either been satisfied with the service, moved on to other providers, just have OTA, or just don't care because they may not be strong TV viewers.
The goals that Ben and I have and want to share with the forum are what many of our users here have. We want to watch Navigator develop into a great guide and NOT have TWC contend with just being "good enough." I submit that Road Runner is better than "Good Enough." In fact, it is awesome! I also believe that TWC Digital Phone is MUCH better than "Good Enough." (Although battery back-up routers would be nice in the event of commercial power failure. Digital Phone's only flaw.) It is almost like Digital Phone and Road Runner are put out by two areas of TWC that is absolutely committed to quality and going for the gold in the marathon. But than, in another land of TWC, there's a development team working on Navigator. The Navigator team looks at the runners in the race and says. "Well, we aren't concerned about winning any gold for our guide. As long as we finish this race, that's all that counts. Who cares about winning medals? Just being in the race is good enough."
There is not enough competitive determination by TWC to improve Navigator to put it at the head of the class where Road Runner and Digital Phone currently are. TWC needs more general population subscribers to see this, and still needs more experienced program developers to get Navigator to "Gold Standards."
People like Ben and I call Navigator "The Unfinished." There are future enhancements planned for it based on rumors that we have heard. And I echo what Ben has said. I am not going to complain about the software as much anymore, (unless I have an overt cable service problem related to Navigator where complaining is warranted!) LOL! My interest is more in discussing constructive ideas that can be used to make Navigator great.
And when that greatness is achieved, I will do whatever I can to praise TWC for it.