Originally Posted by Russianblue
before i get flamed for lack of research, i actually HAVE researched this question for over an hour. what i am wanting to understand whether my definition of SLOW is comparable to that experienced by others.
i have a Samsung smt-h3090 thru TWC in Charlotte.
when changing channels, sometimes it takes up to 10 seconds...that's correct, TEN seconds to tune the next channel. usually it is "only" 5-6. th
the Guide sometimes takes 5 seconds to respond to arrow movements on the remote. the channel banner is often completely different than what i am seeing on the screen.
i have tried HDMI (direct to TV) and component. it's absolutely unacceptable. i can't figure out any pattern of booting, powering etc that has remotely helped.
my SA8300 I've had for 5 years was a TAD slow, but NOTHING compared to this. WAY WAY faster.
is this normal? it's bad enough that i WILL ditch TWC when my contract is up in Sep if this is the best they've got.
No, a 5-10 second pause of channel changes is not normal. My SA-8300 HDC is a little bit slower than my SA-8300HD that died, but not by that much, maybe there is a couple of seconds difference. However, it is absolutely insane how much of a difference there can be with the same boxes, and software, from division to division!
1.) Have you switched to Component Cables to see if that makes a difference? Picture and sound settings will need to be adjusted on the box accordingly. That might speed things up, especially if this is an HDMI cable handshaking issue.
2.) Have you tried new fresh batteries in your remote? We have had instances of slow responses from the remotes to the boxes, being improved with fresh batteries.
3.) Have you tried a new HDMI cable, to see if that resolves the slowness issue?
4.) Have you tried a different box, or a different model box?
5.) Are neighbors and friends in your area, experiencing the same issues? If so, this may not be a box problem, but a system node problem.
6.) If you have tried most of these options on the list, you might want to call TWC and Bi-Pass the know-nothing level 1 CSR dolts and specifically request that a "Technical Operations Supervisor" be sent to your home to investigate the issue. You can even say, "I have tried several boxes, new batteries, Component Cables instead of HDMI and nothing has worked."
I just hope you can get some answers, but my friend Ben who posts from Rome New York on here went through all of this ever since they upgraded the Navigator software from ODN 3.2 to ODN 4.0 and all of his boxes are all a slow POS, and he's gone all the way up to Level 3 Supervisory Support, and the best answer that they can give his division is, it's the software.
On the other hand, other people who have gone through the troubleshooting steps have seen improvements. Like I said, it just fluctuates.
Russian, you mentioned that you had a box, (The SA-8300) that was really slow. Did that box have a C in the model number? The C-models run the newer version of Navigator, but can be slower than the non-C boxes. The older SA-8300's (no C) has shown to be very fast. It's the HDC boxes, with the C at the end of the model number, that run the newer version of Navigator, but are slower. In most divisions however, the new Samsungs are pretty fast. The new Samsungs and C boxes run the latest version of Navigator.
Troubleshoot with my list above to see if that makes a difference. If it does not, I would do that supervisor tech call. Your box should not be that slow! I hope you don't have Ben's situation here!