Time Warner Cable Navigator - Page 488

I've tried several times, and never found the diagnostics on any channel in central Ohio.

Yes,

Unless there has been a system change, you should be able to go to Settings, Favorite Channels, than press Select. Look for your highest numbers on your system, most likely 1000+. Enter any number in the highest range that your system has. Now use the Page+/- button to look for a channel call "Diags."

Remember that number when you Exit out of the guide's Favorite Channels List. You can now manually punch in that number to go to the Diagnostic screen and use the Page+/- button to scroll through about 10 pages of STB data.

To Exit from Diags, just enter another channel number. If you can't get to that channel using this method, your division has hid the Diagnostic station.

Jack

Thanks for the info guys. Here's what I found. I can get to the full hardware, by pressing info & vol+ on the set top box. I can access the abbreviated ODN by going to favorites and locating a channel called "info", which is channel 1612. Channel 1611 is labeled "diag" in the favorites list, but when I go to that channel it says "loading" for a while and then says "cannot read file". ([Select] then [Up]) and ([Select] then [Down]) on my remote no longer works. Why I wanted to find the ODN version was because the box rebooted on its own the other night, and since then the remotes functions have changed. I can no longer scroll through channels on the tuner or guide by holding down the scroll button. I have to press the button once for every move up and down channels and also moving back and forth through the guide,channels and time. This takes a lot longer and is very annoying. I thought maybe the ODN version changed, but it didn't, it's still ODN 4.0.2_4. Maybe the remote is malfunctioning. I replaced the batteries, but no change. I guess I'll take the remote in and swap it out and see if that helps. Thanks again for the info.

Looks like my problems can be attributed to a faulty remote. Swapped it out this morning and everything is back to normal. Thanks for all your input!

The DSL Reports forum states that a user in Austin Texas just got Navigator MDN 3.0. They report a Favorite Channels Sub Menu as initial new features, but also state that all Info in the listings has a Tribune Media Services Copyright notice:

http://www.dslreports.com/forum/r195...tor~start=1360

Jack

PS. They also report that Guide Filtering by the following is included by:

Favorite Channels
Subscribed Channels
HD Channels
Pay-Per-View


But that this time, settings are not saved permanently.

Had to reboot my box after three months of not rebooting and noticed a different boot-up screen. It was all Cisco related, even though I have an SA-8300 HDC box.

Still on ODN 4.0,24 with no changes in performance.

They have been updating in our node:

Monday night into Tuesday morning they worked on some VOD and digital channels. A voicemal message said that our boxes might reboot, but I checked the Diags channel and mine did not. There was a message on the VOD Preview Channel that they were updating (Channel 1)

Yesterday, we had our Digital Phone out for about five hours.

This morning, only some cable channels were coming in, (why I had to reboot.)

Small changes, different boot screen, I think something's coming, just not sure what?

Jack

Cisco bought Scientific Atlanta years ago (2005, I think)... no surprise that updates have brought the Cisco logo to your box. More surprised it took this long... Cisco misses no chance to put their logo in front of our eyeballs.

I've got ODN 4024 on my cisco 8642 box, don't know when it updated, but it's as slow as it was before and nothing new that I can see. I'm also having problems with weather channel HD (and 2 others) and VOD doesn't work. I'm trying to get TW to come out and check the lines.

Trying to watch the Hockey game on NBC, Emergency Alerts kept running off and on during the game. The box rebooted twice during the Alerts running. These random reboots are a real pain. Any one ever solve them for you? HELP! I don't need the Alerts to cause the reboot but the last three times the alert has been running. Sometimes it just reboots for the hell of it.

Yeah, those alerts can really be a pain. We seem to get tests repeated for counties well outside our region. But, I've never had it cause a reboot.

I've found though that if you hit pause when the alert begins, the alert will continue while paused. Then you can resume your program without missing any of the action. Just got to remember to go back live during the next commercial.

Oh yea,

I know what you mean! Unfortunately, Federal Law mandates that the FCC run these Alerts. What is the alert you are getting?

Amber Alert (Missing Child)?

Severe Weather?

Emergency Broadcast Test?

Those things like to embed themselves in the system and can stay for as long as 20 minutes! UGGHH. Generally they are gone by the time the response has rolled around a second time. A warm reboot often will not solve the problem. You often just have to ride out the alerts with time.

I have never tried a cold reboot to get rid of an Emergency Alert, That might work because it will clear the system of any data. This is done by unplugging the system for about a minute, and letting the thing reboot when you plug it back in.

You can always call and complain about the Alerts. If your box does not make the alerts go away within 10 minutes, ask them to submit a bug report to the Engineering Department about the specific issues your box has when dealing with Emergency Response Alerts.

I have actually seen a Navigator specs sheet that talked about a bug fix relating to an Emergency System Response Screen Alert, so TWC will take a bug report, but you must specifically request that the problem that you have be forwarded to the Engineering Department. Those alerts should be gone within 5-10 minutes of initial duration.

Jack

Last Thursday, TWC San Diego updated the Samsung boxes to OS v4.5.13, but it wasn't a major update. Middleware is at v20278, which indicates a minor patch update. It probably fixed some SDV issues, that the Samsung boxes have been having for a while. Doesn't fix the HDMI issues. Build date is on March 31st, so it's a recent update. ODN is still at v4.0.2_4 in San Diego.

TWC must be cooking up something major in regards to ODN. It could be more than just keeping up with MDN.

Yea,

I think they are working on something big. Post when you hear anything!

Jack

We got this version of MDN in Rochester last week. Seems to me that earlier versions also had the "Guide Filtering" mentioned in that DSL Report link. The Favorite Channels may be new (I'm trying that feature out now). I noticed that the menu selection when finished watching a recorded program ("Stop & Save", "Stop & Delete" and so-on) looks different (but no different choices). I've now encountered a couple of bugs with this version that I have not (yet) fully explored:

• On one 1080i program, it would only output 480i (over HDMI) - "cured" by deselecting all but 1080i output resolution. Didn't give me a problem later when I reselected all resolutions.
• 480i 4:3 programs sometimes appear shrunk. As I recall, I had this problem with MDN 2.4.6-19 until I found aspect ratio settings that would work with my set.

Also: someone on our local site has observed that the buffer now appears smaller (15min instead of 30min). I haven't verified this.

TWC north texas has rolled out Navigator confirmed by someone who has whole house DVR and Caller id on TV is enabled.

The only thing under the boot page in the diagnostics is 9.55 and everything else is N/A

but here is the navigator Diagnostics menu for DCX boxes:

Holding down select/ok and pushing the down arrow after the message light starts flashing gets into the Navigator diagnostics.

Holding down select/ok and pushing the up arrow after the message light starts flashing gets into an extended Moto diagnostics menu.

You don't need SH for this service. Dallas is offering stand alone WH-DVR.

That is good to know! More TWC divisions are no longer making Signature Home as a requirement for Whole House DVR. What boxes are Texas giving out for Multi-Room DVR service? How does Navigator perform on them?

In fact let's expand these inquires to all TWC Multi-Room DVR enabled divisions:

1.) What box or boxes are being distributed for Multi-Room DVR?

2.) How does Navigator perform on them?

(Make sure you give your division and box model when responding to this question.)

Jack

TWC North Texas:
DCX3400M and
DCX3200M phase 1 or 2 don't know the exact model they are giving out but I would think that it would be the one with the clock on it

Navigator supposedly works great on the DCX series of boxes.

TWC North Texas does not have Start Over or Look back yet.

They are using the cable modem for commuications to the headend in the DCX3400M boxes.

p2 models have the clock.

I know that the P2 have the clock but most of the DCX3200s in North Texas a phase 1 and dont have the clock.

A nice feature of the new DCX-M boxes is that since they have DOCSIS STB gateway enabled and we have DOCSIS 3.0 enabled the boxes should have plenty of bandwidth for communicating with the headend.

i just received the DCX3400M with ODN 4.02_4 in Austin

Its my first experience with Navigator (Tivo retired). Its functioning OK but some wierd things like when pausing a recorded show you get the channel banner showing what is currently on air.

Wish there was a display dimmer for the clock

Actually, the above is NOT a bug. TWC designed Navigator to show the Channel Banner during a paused show, because they believed that if a paused show did not show the banner, customers might think there is a cable box or video problem.

You can remove the channel banner at any time by pressing EXIT on the remote. Pressing EXIT on the remote clears any Navigator screen of all Navigator graphics. Another tip is pressing the "C" button takes you back to your previous Menu screen in the Navigation, or Exits Navigator, if there is no previous screen.

TWC is working on a smaller channel banner at customer's request, and this feature will be available in a future update.

Jack

LOL! I heard that the LCD displays on some of the newer boxes are quite bright. I have an SA-8300 HDC. When you press Settings on your Remote, look for something called Clock Settings. (You might have to scroll to Display in the Horizontal menu.) Press Select when you find clock settings. You MIGHT find. (depending on box type.) a setting that says Off under Clock Settings. If you select off, my understanding is that the clock will not appear when the box is turned off.

The option that I have set on my current box is "Show channel when tuning." But if there is an "Off" button for the clock settings, try that. I suppose the alternative is is to cover the LCD display with a book or something! A dimmer setting would help!

Jack

there is a feature to turn down the brightness in the standby menu on the DCX boxes but it might be disabled due navigator having a lot of these features of that menu in it but he can try by going to:

power of and menu and see if it brings up a menu and it should allow for dolby volue and other things such as power down etc.

I think you may have mis-read his bug. He seems to get the channel banner for the on-air show, not the show he's playing. That's not my experience with ODN Navigator in NYC. When I press pause, I get the channel banner for the show that I am watching.

-barry

no I was responding to the way you can dim the motorola boxes display for the DCX boxes and how to access that menu so he can lower the brightness because the display is bright.

Well, back here in good ole CNY, my father recently downgraded service to save money. He ditched all his premiums, the HD tier and his DVR (8300HD). It was replaced with a 4250 running ODN 4.0.2_4 and he can't stand it. Going from the 8300HD running MDN is night and day different. I really hope they get a significant update out to us soon that addresses these issues.

On that front: those with Signature Home - how is TWC addressing Navigator issues for you? You are suppose to get concierge service, but they still can't really do anything about buggy software. Just wondering.

I'm a Signature Home subscriber in NYC who "upgraded" from an MDN box and a Tivo to Signature Home. So far, I must admit that I am rather satisfied with the new service. Maybe the whole house boxes have different firmware, but I am not suffering from any of the bugs mentioned in this thread. I have not called TW once about my DVR service. [I did have on internet configuration problem that they dealt with quickly and efficiently.]

I do agree with you that the MDN box was definitely better than my current ODN boxes - especially in regards to rewind and FF. I'd love an upgrade, but the ODN boxes are performing adequately for me.

-barry

Thanks for the feedback.