Originally Posted by BenJF3
Try a hard reboot. Unplug the box for 30 seconds and then plug it back in. After my Sig Home install, I had to reboot the boxes to bring back the banner during remote playback (after a PSA told me remote content didn't have a banner *sigh* ). If that doesn't work, it does sound like a signal issue and a tech would have to come out and test the lines.
Dave, ODN has been stable right along with eSATA drives. I think Satch may be referring to ODN which has been known to disable eSATA that was previously working. This doesn't appear to be Daye's issue.
Yea, Ben's got a little typo there. The MDN version of Navigator is the one that works with E-Sata drives. MDN=(No C Model on the box and not a Samsung.) You have ODN, which is newer, but often slower. I might recommend the following steps in 1-4 before a box swap or a service call:
1.) Do a cold reboot of the box. (Turn off box, unplug for 30 secs. Plug back in and reboot.)
2.) If that does not work, go under Settings and assuming you have all of the settings enabled, that might be causing your black screen issues. Some critics do not like to output to a single resolution, but I find that this speeds things up quite a bit in channel changing. Output to the maximum HD Resolution that your TV supports by putting a dot next to either the 720p or 1080i setting, which you will find under Settings, and either "Display" or "High Definition" depending on your build. Outputting to one resolution will stop the flickering. (DESELECT the dots next to the other resolution settings.)
3.) Try getting some FRESH, TOTALLY NEW, batteries for the remote. Install them, it can make a world off difference in channel speed and scrolling.
4.) Try Component Cables, it can be a PITA having multiple cables coming from your TV, but Component Cables have been known to resolve speed issues. Make sure you check your Display and HD settings to change and match your boxes video and output settings if you switch to component cables.If Steps 1-4 do not Resolve Your Issues, do Step 5.
5.) Go to your nearest TWC service center if steps 1-4 don't do anything and swap out your box for a different model, either the Cisco 8640 or a Samsung 3090 (The best Samsung, but rare to find) or a 3270, (second best, and lacks PIP function.) Note that the Samsungs can be a little funky with HDMI cable. Yet people have good results with the Samsungs when they use Component Cables. The Cisco 8640 or higher is faster than the SA/Cisco 8240 to 8300 and works better with HDMI than the Samsungs.
6.) The fastest models are still the SA-8240 to SA-8300 (no C) boxes, but they aren't being made anymore. You can't get the model box you want in a truck roll situation, and if you get a truck roll, they will probably just bring another SA 8240HDC or SA-8300HDC, which I don't think is going to solve your problem.
Tip: Before you do step 5, make sure you write down your box settings and shows/series you have scheduled. (Favorite Channels, audio/video settings.) Always keep that paper with your cable stuff. Than, if you have to do a box swap, you have the information on hand to transfer settings to the new box.