Originally Posted by BenJF3
They claim they do. Everytime I fill out the feedback form (see link in my sig) I now get a phone call telling me they got it and are listening, etc. blah, blah, but they never really do anything beyond that. It comes off as lame lip service to make us think they are listening. Think about it, I know I and many others flooded that feedback form for useful options like keyword search and a guide filter. Not one person I know EVER suggested or wanted Guide Transparency. So, what option did we get?
The CSR's are totally clueless beyond reading script. Even the so called specially trained PSA (Personal Solution Advisors) with my Sig Home package are lost. Sure, I get quicker response (no long holds, etc.) but not even close to what I thought Signature Home would be. In fact, I'm in the process of trying to get them to put me back in my old promotion because I've had nothing but issues with Sig Home to this day. I mean, they can't even give me straight answers on what modems they support or what modems they issue without wireless. Simple equipment questions.
Maybe so, but they could at least issue release notes so we know what they added, fixed, removed or enhanced. How many people have things like DVR Compensation and Guide Transparency now, but aren't even aware of it?ADD ON/UPDATE:
It appears they've removed just about every decent option from the "My Services" Account as well. I logged in to check some things and there is no more DVR Manager or Equipment list or VoiceMail.
Also, Time Warner is going to be giving Sling Boxes out to Sig Home and Top Tier subs Read About it HERE
Why do I think this has disaster written all over it?
Thanks so much Ben!
I just don't understand how for the last five years, the requests that customers have wanted for Navigator, such as Keyword Search, Permanent Guide Filtering, Manual Recording, have gone ignored by the tech team.
I mean WTF? Why did we get Guide Transparency? So far not one customer with whom I have talked, for the last five years of Navigator's development has requested Guide Transparency? There was no reason to add that. Absolutely none! It doesn't do anything useful.
When TWC says that they are listening to customers, sad to speak, I think it's just PR that they are saying what the customer wants to hear. We have not even gotten ONE of the big features talked about in FIVE YEARS. Not a one. I just don't understand that.
And you all know that Passport had ALL of those features ten years ago!!! Passport had a fine Keyword Search System, you could do Manual Recordings as well. When oh when are we gonna start seeing some serious Navigator updates on the boxes that proves that TWC does actually listen to its customers?
I mean seriously, can you imagine hundreds of people, thousands of people calling in and requesting a Transparent Guide on/off option? That's just retarded. How much longer are customers going to have to wait for new Navigator features that MEAN SOMETHING? I doubt TWC cares about adding new Navigator features as much as they should.
I would give anything for TWC to prove me wrong!!! And even if we get my most requested feature on Navigator, a proper keyword search option, I will praise and thank every TWC CSR, tech and feedback form I can find with the most sincerest of thank you's and best wishes.
Keyword Search is my NFL Network. That's how strongly I feel about it. I want so badly for TWC Navigator to be an awesome guide. I just feel like I'm gonna be dead before any of those features are added.