Originally Posted by VintageHawkeye
My local TWC service center told me that the 8642 was strictly for their "whole house" subscribers (I see by your sig that you are one of these), and they offered the 8742 and the samsung boxes for non whole house people like me. So, not sure if they'll work for you.
Thanks for the reply, though!
My local TWC division (Milwaukee, Wisconsin) is only giving out the Samsungs 3272/Cisco 8642 for Multi-Room (a.k.a Whole House DVR and/or Signature Home only.) The Cisco 8742, when in my area will probably be handled the same way. Note if you get one, and are not a Whole House/Signature Home sub, TWC will have the MR function turned off by default, but consider yourself lucky to have 500GB's of storage with these models!
It seems that most people get the older, but most-given out SA-8300HDC, than on a case-by-case basis, if you are having problems with it, you can request a newer model box. (In my division.) My SA-8300HDC, although not as fast as my SA-8300HD is no where near as slow or unreliable as people have claimed it to be. Oh and that issue that I had for about 12 months with those 17 channels not coming in from time to time when a reboot just brought the problem back hours to days later was a faulty and corroded cable connector in the back of the box. Everything works fine since it has been replaced.
It took A YEAR to find out from TWC that this was a cable connection issue and not a cable box or node issue on the channels in question. I take the advice of two good techs from years ago. If your box is working well, keep it, because you don't know what you are going to get in an exchange, and a problem related to cable, may not be box related at all.
(As in my case.)
The only reason for a newer model box IMO if your existing box is working good, would be if you do a lot of recording a need a bigger hard drive. (I don't.) The fastest box I had with Navigator was still the SA-8300 HD (no C) MDN model. ODN's new features have not been all that great to justify the speed sacrifice. But MDN is being phased-out.
For me at least, my SA-8300HDC is a bit slower, but not the S-L-O-W hardware that others have reported. That Cisco 8742 was first reported in Florida with Brighthouse Networks. Tech said it is a very rare box. Does the Cisco 8700 have Guide Lag? (Where when you scroll in the Time Grid-the program description in the left side of the window does not change until you release the button?) I have seen Guide Lag on ODN all the time. MDN, when it was faster, never did that.