Originally Posted by scnrfrq
Not really - all they suggested was to call my local office for a tech visit. They've been here twice already, so I don't see the benefit. I guess I expected a little more specific help.
When you got those four boxes, did you go to one of the service centers, bring it home, and than do a self install for each of them? Or are they coming out with swapped boxes, and than you can record for awhile. You call TWC, and than you can't record?
When you say you can't record? What are the specifics? Are you getting a blank screen? Is it on any and all channels that you can't record? Is it a premium channel or premium package that you can't record? Are you getting an error message when you try to record? Just throwing out ideas here.
Going through four boxes with the same results does not sound like a box issue. I have heard of VOD and Caller ID taking several hours to activate.
I would say for this next tech visit. Call TWC back (again, I know it sucks) and ask to speak to a supervisor for a technical cable issue that remains unresolved. You can even say when setting up the work order. "I have had multiple boxes that do not record when activated. This is my 4th box-I need the tech to verify box can record before he leaves my home."
Than, hopefully it will hold. In other words, don't call TWC after he leaves. Make sure that the tech activates the box before he leaves! Ask for the tech's company cell phone number if he is good, so that you can have a constant communication with him until this is resolved.
Work with the tech and bi-pass customer service so that he knows your case and situation.
Let him do everything and get his cell number. Let him try to get THIS CURRENT BOX ACTIVATED AND WORKING SO YOU CAN RECORD.