Originally Posted by margoba
Skipping scheduled recordings has really gotten to be routine!! For me (Signature with Samsung boxes), the DVR randomly skips, maybe, 1 out of every 5 shows (some weeks even more).
I'm largely a lurker here, rather than a complainer, but this is getting ridiculous.
The newer boxes are capable of doing a good job. Even the old MDN SA-8300 was a fast box, until MDN 3.1 came out in some divisions. MDN's biggest issue is the resident small hard drive. Inexperienced programmer developers and the lack of quality control in writing effective software code is Navigator's biggest fail. Navigator often cripples even the new advanced boxes, because the TWC programmers are not experienced enough to write and test quality code. When you design in house to save money, the effects of the product suffer. Than, you have to play catch-up with the competition. However, the competition in most cases, (not all, as many other cable companies have POS guides) see the value of a quality IPG.
Instead of putting time and research into Navigator development, TWC does not see Navigator as a money maker for them, nor an increase in subscribers for them. I have almost accepted Navigator's issues, cuz it's not going to get much better-if ever. They can't even get a good keyboard search system on all the boxes after six years in development, and you might have to get a multi-room box, or be a Signature Home sub to get it. That's ridiculous! The same is true with the lack of an essential permanent guide filter, manual recording, all the things that Passport did...........SIX YEARS AGO, with much older technology, and TWC still can't get it right. CSR's in many divisions and sales people, who are often independent contractors are not trained to know the differences in the ODN/MDN boxes.
TWC fails to even provide release notes on their website for any new changes or updates to the boxes! They don't even say what is being worked on for Navigator development. I think that in some divisions, the developers may try, but management at the corporate level for the reasons above, either doesn't know, or doesn't care about Navigator's shortcomings. The TWC marketing guys have the pom-poms out telling everyone that TWC Navigator is their TIVO. And because the average Jane/Joe six pack doesn't know crap about the technology, or a lot of times even what the requirements are for an HD broadcast, they don't have their equipment hooked up right a lot of the time.
TWC thinks if the general population customers are just content with Navigator, why should we spend our time and efforts enhancing it? A plus is that they have an excellent attitude about Road Runner, Digital Phone, and Mobile Technology development, and are doing a great job with that! Those other services are being compared and coming out to being among the best ever! Navigator, with only a few exceptions, remains the bastard-child, and the low-point of TWC services, and TWC could care less.