or Connect
AVS › AVS Forum › HDTV › HDTV Recorders › Time Warner Cable Navigator
New Posts  All Forums:Forum Nav:

Time Warner Cable Navigator - Page 533

post #15961 of 18536
Another recent change here is that the full hardware diagnostics on my Cisco 8640 can now be entered via the hold ENTER, then UP sequence from the remote, just like the Samsungs.

Previously this could only be accessed via VOL+ / INFO on the front panel.
post #15962 of 18536
Quote:
Originally Posted by Satch Man View Post

Quick settings generally has a channel called DIAGS, that some TWC divisions hide, because they don't want people to know about box specifics. Go to Favorite Channels and go to the highest channel range that your system has by pressing the Page +/- key.

I had a tech who came to my house tell me that the DIAGS channel is "an old relic" and not a reliable or accurate way to check settings. Judging by everything else that tech told me and his actions, he was probably not being one hundred percent truthful.
post #15963 of 18536
Quote:
Originally Posted by grenier View Post

I had a tech who came to my house tell me that the DIAGS channel is "an old relic" and not a reliable or accurate way to check settings. Judging by everything else that tech told me and his actions, he was probably not being one hundred percent truthful.

I don't believe that the terms "unreliable" or "inaccurate" would apply to the diags "channel", but "incomplete" certainly would.

The diagnostic "channel" offers very little information (if I recall, not much more than FDC/RDC levels - which only tell you if the box can communicate with the headend - and software versions) in comparison to accessing the full diagnostics menus. The most useful/important stuff such as QAM signal levels, QAM SNR, stream error counts and SDV errors are only available via the full diagnostics menus.

Most items in the diagnostic menus are dynamically color coded, so that even if you don't completely understand exactly what you are looking at you can tell if many parameters, such as QAM signal levels, are are good (green), marginal (yellow) or bad (red).
post #15964 of 18536
Quote:
Originally Posted by Satch Man View Post

Quick Settings generally has a channel called DIAGS, that some TWC divisions hide, because they don't want people to know about box specifics. Go to Favorite Channels and go to the highest channel range that your system has by pressing the Page +/- key.

In your highest number range will be a channel called DIAGS, for Diagnostics. Make a note of the channel number and Exit out of the menu:

1.) Enter the channel number, allowing 30 seconds or so for the screen to load.

2.) After loading, you will find about 6 pages on an MDN box. (No C Model, and not a Samsung.) or 10 Pages on an ODN (C Model or Samsung box.) Use the Page +/- button to scroll through each page till you find a page that says, "Software Version." That is your version of the guide.

IF YOU DO NOT HAVE A DIAGNOSTIC CHANNEL:

(This step is a little more advanced, and may screw up your box if you push a wrong button (though unlikely.) Select a channel that shows a blank screen first if you can. It is easier to see the guide data.

1.) Press and hold the Select button on your Remote until the Mail icon starts flashing.

2.) Press the Down Arrow.

3.) This is the advanced diagnostic section, Carefully use the Page +/- button to look for software version on the screens. There will be 20 pages or more here.

3.) Find your software version and press Exit when you are done, or whatever button is required to leave the screen.

If you have an MDN (No C, No Samsung) box, you likely have either Navigator 3.0 or 3.1.

If you have an ODN (C, or Samsung box) This is the more modern version of the guide you likely have either Navigator 4.1.06, 4.1.07 or the new Navigator 5.0 anywhere from Navigator 5.0-5.1.XX.

Jack

I have an 8300 HD (non''C'') box and I check the diag page often using the ''hold select'', then wait for mail sign, then hold ''down'' method.

Lately, after being powered off for several hrs, my damn box keeps resetting to default resolution settings, but seems to always pick 480i. I'm hooked up to a 52'' Aquos via HDMI, but first to my Yamaha AVR.

It started resetting the resolution as described above a month or two ago after the box rebooted on it's own late at night and got a software update.. I'm running a 1TB eSATA drive too.

Did I hit a button and ''mess up my box'' (I wasn't aware that was possible before I read your post!), and cause my resolution to reset all the time? Or was it that update or something else or some random bug I wonder?

It's running Mystro Navigator- ''MDN'' I guess it's called.

I think it's ver
6.14.10002.1sp Fri April 1 2011 01:10:21 AM PDT
- That's what it says on page 13 of 34 under ''software versions'' and "PVT"

Beneath that on page it says ''Apps'' and under that it says:
Dflt: vnot found, not found
Res: 3.1.0-15-pvt (3.dev) Aug 23 2011, 08:17:39
DAM 3.1.0-15-pvt (3.dev) Aug 23 2011, 08:16:17

Is that Navigator ver. 3.1 then? I forget, it's been a few years since I even thought about what version I have.
I'm in STNY (Elmira)...
disregard old sig.
post #15965 of 18536
Quote:
Originally Posted by BWX View Post

I have an 8300 HD (non''C'') box and I check the diag page often using the ''hold select'', then wait for mail sign, then hold ''down'' method.

Lately, after being powered off for several hrs, my damn box keeps resetting to default resolution settings, but seems to always pick 480i. I'm hooked up to a 52'' Aquos via HDMI, but first to my Yamaha AVR.

It started resetting the resolution as described above a month or two ago after the box rebooted on it's own late at night and got a software update.. I'm running a 1TB eSATA drive too.

Did I hit a button and ''mess up my box'' (I wasn't aware that was possible before I read your post!), and cause my resolution to reset all the time? Or was it that update or something else or some random bug I wonder?

It's running Mystro Navigator- ''MDN'' I guess it's called.

I think it's ver
6.14.10002.1sp Fri April 1 2011 01:10:21 AM PDT
- That's what it says on page 13 of 34 under ''software versions'' and "PVT"

Beneath that on page it says ''Apps'' and under that it says:
Dflt: vnot found, not found
Res: 3.1.0-15-pvt (3.dev) Aug 23 2011, 08:17:39
DAM 3.1.0-15-pvt (3.dev) Aug 23 2011, 08:16:17

Is that Navigator ver. 3.1 then? I forget, it's been a few years since I even thought about what version I have.
I'm in STNY (Elmira)...
disregard old sig.

Let me describe what I believe is going on (at least with MDN software). It used to be that "Auto" in the display resolution menu used to actually set the box into the "pass through" mode (would pass the native broadcast resolution). This apparently changed with version 3 of MDN. Now "Auto" scans the TV set (via the HDMI connection) and selects the resolutions that the TV set supports (which these days is 480i, 480p, 720p, and 1080i).

Now the problem that you (and I and lots of other folks) are having is when powering the TV up, the DVR gets confused as to what the TV will accept (even if "Auto" was used to set the resolutions). So it drops to the lowest resolution that is set. However, most have found, changing channels to one that has a different resolution forces the box to recheck the TV set as to resolutions it can support. Many have manually set the resolution to only 720p and 1080i, so when the TV is turned on the box always outputs 720p (even on a 1080i program). Changing to a 720p channel and then back to the 1080i channel fixes the problem till the set is turned off or the input is changed on the TV to another input.

Of course, if you call TW they will tell you to manually set the resolution to only 1080i. That will (sort of) fix the problem, but results in lower quality images on 720p channels.
post #15966 of 18536
Quote:
Originally Posted by davehancock View Post

Let me describe what I believe is going on (at least with MDN software). It used to be that "Auto" in the display resolution menu used to actually set the box into the "pass through" mode (would pass the native broadcast resolution). This apparently changed with version 3 of MDN. Now "Auto" scans the TV set (via the HDMI connection) and selects the resolutions that the TV set supports (which these days is 480i, 480p, 720p, and 1080i).

Now the problem that you (and I and lots of other folks) are having is when powering the TV up, the DVR gets confused as to what the TV will accept (even if "Auto" was used to set the resolutions). So it drops to the lowest resolution that is set. However, most have found, changing channels to one that has a different resolution forces the box to recheck the TV set as to resolutions it can support. Many have manually set the resolution to only 720p and 1080i, so when the TV is turned on the box always outputs 720p (even on a 1080i program). Changing to a 720p channel and then back to the 1080i channel fixes the problem till the set is turned off or the input is changed on the TV to another input.

Of course, if you call TW they will tell you to manually set the resolution to only 1080i. That will (sort of) fix the problem, but results in lower quality images on 720p channels.

I forgot to mention that I do set it to 1080i only, and I'm ok with that. What I do is ''uncheck'' all the resolutions besides 1080i, then I ''save'' 1080i. That's what the text box says anyway.

The problem is that if I leave the DVR powered OFF for many hours, such as overnight- when I power it back on sometimes ALL the resolutions are 'cheched' again, and it'll be outputting in 480p. edit*- At that point your suggestion would probably work, but I'm trying to get the settings to stick. All the resolutions changes during commercials- Even when fast forwarding, is ridiculous here. HDTV stations still have local SD commercials and when they run the box tries to switch... which is ridiculous. It's even frozen up my box before. end edit*

Then I have to go back in and clear all those resolutions out again, rinse, repeat. The box won't stay setup how I leave it if it's swithed off for too long.

Very annoying! TWC tech support doesn't have a clue either.
post #15967 of 18536
Quote:
Originally Posted by BWX View Post


Very annoying! TWC tech support doesn't have a clue either.

Get used to this. Beyond reading from a script and transferring you 12 times to no resolution. Unless you get a competent Level 3 Tech who can actually help solve an issue and in most cases even they will tell you it's Navigator related and you have to wait for an update. I'm currently dealing with the terrible interlacing issue on the 8742's. SD channels are basically unwatchable when it occurs. The only "solution" is to set the box to a fixed HD output.
post #15968 of 18536
Funny, every problem I have, the TWC CSR has NEVER heard of it, and no one has ever complained about it.
post #15969 of 18536
Quote:
Originally Posted by BWX View Post

Funny, every problem I have, the TWC CSR has NEVER heard of it, and no one has ever complained about it.

Kind of my point above - anything beyond "Reboot the box" and they will want to set up a service call which usually results in a sub-contractor coming out to ... you guessed it, swap the box. Now, this isn't always the case as there are some good, knowledgable CSR's put there as well as good line techs. The problem is that they are few and far between and the others have become the norm.
post #15970 of 18536
Quote:
Originally Posted by BenJF3 View Post

Unless you get a competent Level 3 Tech who can actually help solve an issue and in most cases even they will tell you it's Navigator related and you have to wait for an update.

And even the Level 3 Tech will tell you that ("it's Navigator related") and that's what it is (Crapigator related.
post #15971 of 18536
Quote:
Originally Posted by BWX View Post

All the resolutions changes during commercials- Even when fast forwarding, is ridiculous here. HDTV stations still have local SD commercials and when they run the box tries to switch... which is ridiculous. It's even frozen up my box before. end edit*

WOW!! Your problem is far worse than the typical problem. Changing during FF???????!!!!!!!!!!

In regards to HDTV stations having SD commercials - those are almost always upconverted to the normal (720p or 1080i) that the station uses - so it is hard to imagine that causing a "switch".
post #15972 of 18536
Quote:
Originally Posted by davehancock View Post

WOW!! Your problem is far worse than the typical problem. Changing during FF???????!!!!!!!!!!

In regards to HDTV stations having SD commercials - those are almost always upconverted to the normal (720p or 1080i) that the station uses - so it is hard to imagine that causing a "switch".

''those are almost always upconverted to the normal (720p or 1080i) that the station uses''

Not here! Idiotic I know, but if I ''let box choose'' resolution, I'll be fast forwarding through a 1080i program, and then the box will switch to 480 for a commercial, then the scrren goes black and flickers TWICE, because it changes back as soon as it finishes changing down because 480i commercial only lasted .5 seconds at 4x FF speed.

It's flipping ridiculous like so many other things about TWC. That's why I have to change resolution back to 1080i when it goes back to default after leaving box off overnight.

TWC Navigator is such a huge steaming pile of turd.
post #15973 of 18536
Quote:
Originally Posted by BenJF3 View Post

Kind of my point above - anything beyond "Reboot the box" and they will want to set up a service call which usually results in a sub-contractor coming out to ... you guessed it, swap the box. Now, this isn't always the case as there are some good, knowledgable CSR's put there as well as good line techs. The problem is that they are few and far between and the others have become the norm.

I would at the very least like to see better training for the sub-contractors! At least in my divisions, they send out an in-house tech for service calls. But new installs are done by a sub-contractor, which is stupid. The in-house tech is going to in most cases have better knowledge of the cable environment set-up and equipment. What type of training does a TWC sub-contractor get anyway? I think that in ALL instances, any type of service should be done by an authorized TWC technician.

Can new customers request a TWC in house tech and NOT a sub-contractor for a new install?

Jack
post #15974 of 18536
Quote:
The problem is that if I leave the DVR powered OFF for many hours, such as overnight- when I power it back on sometimes ALL the resolutions are 'cheched' again, and it'll be outputting in 480p. edit*- At that point your suggestion would probably work, but I'm trying to get the settings to stick. All the resolutions changes during commercials- Even when fast forwarding, is ridiculous here. HDTV stations still have local SD commercials and when they run the box tries to switch... which is ridiculous. It's even frozen up my box before. end edit*

Then I have to go back in and clear all those resolutions out again, rinse, repeat. The box won't stay setup how I leave it if it's swithed off for too long.

Very annoying! TWC tech support doesn't have a clue either.

This sounds like a bug with MDN Navigator 3.0. What you are saying is that even if you output the box to say 1080 for the output resolution, it does not hold when the box is Powered on? Does this happen every night/morning?

The new one on me is the resolution changing during commercials or fast-forwarding. This is a perfect example of why TWC so desperately needs a bug report forum!

I have heard of Software Updates that enable all resolutions, but not a typical turn the box on after being off after several hours.

How is the speed, recording and playback reliability on your SA-8300?

Jack

PS. Have you tried Component Cables to see if that fixes this resolution issue?
post #15975 of 18536
Quote:
Originally Posted by BWX View Post

''those are almost always upconverted to the normal (720p or 1080i) that the station uses''

Not here!

Where is "here"? Are we talking about a OTA broadcast station, or a cable network with locally inserted commercials? If the latter, I'd scream loud and clear to TW.
post #15976 of 18536
Quote:
Originally Posted by Satch Man View Post

PS. Have you tried Component Cables to see if that fixes this resolution issue?

Good question. Also not powering down the box probably is a good idea (I understand that there is not much difference in actual power consumption between the box turned on and turned off).
post #15977 of 18536
Quote:
Originally Posted by Satch Man View Post

This sounds like a bug with MDN Navigator 3.0. What you are saying is that even if you output the box to say 1080 for the output resolution, it does not hold when the box is Powered on? Does this happen every night/morning?

The new one on me is the resolution changing during commercials or fast-forwarding. This is a perfect example of why TWC so desperately needs a bug report forum!

I have heard of Software Updates that enable all resolutions, but not a typical turn the box on after being off after several hours.

How is the speed, recording and playback reliability on your SA-8300?

Jack

PS. Have you tried Component Cables to see if that fixes this resolution issue?



I've tried to reply twice and the damn forum keeps eating my post.. short version...

Doesn't happen every night, but most times when box is off for 6 or more hrs.. not sure exactly.
Box works ok for recording, buggy as usual, but I have found if I stagger the programs recording at the same time I get way better results. Example- if 2 programs are recording at 8pm, I go in manually to make one record 1 minute later.. Much more reliable this way.

Playback is fine.. I did the research and got the correct Black edition WD HD and enclosure though.

Haven't tried component cables. Everything is hooked up via HDMI into my Yamaha AVR.. I've just been going into the menu and setting up resolution when it happens, or leaving the box on more often.

It needs resetting a lot anyway... they always have (I've had probably 15 or more of these things in the past 6 years at different locations). What I have is a remote outlet.. I reset it quite often now since it's much easier with the remote.

Quote:
Originally Posted by davehancock View Post

Where is "here"? Are we talking about a OTA broadcast station, or a cable network with locally inserted commercials? If the latter, I'd scream loud and clear to TW.

STNY (Elmira).. And yes it's mainly those horrible local commercials.. TWC just spits them out at whatever resolution they are made in.. Especially on local FOX and FOX News stations, but it happens on all stations, all the time.
post #15978 of 18536
Quote:
Originally Posted by BWX View Post

I've tried to reply twice and the damn forum keeps eating my post.. short version...

Doesn't happen every night, but most times when box is off for 6 or more hrs.. not sure exactly.
Box works ok for recording, buggy as usual, but I have found if I stagger the programs recording at the same time I get way better results. Example- if 2 programs are recording at 8pm, I go in manually to make one record 1 minute later.. Much more reliable this way.

Playback is fine.. I did the research and got the correct Black edition WD HD and enclosure though.

Haven't tried component cables. Everything is hooked up via HDMI into my Yamaha AVR.. I've just been going into the menu and setting up resolution when it happens, or leaving the box on more often.

It needs resetting a lot anyway... they always have (I've had probably 15 or more of these things in the past 6 years at different locations). What I have is a remote outlet.. I reset it quite often now since it's much easier with the remote.



STNY (Elmira).. And yes it's mainly those horrible local commercials.. TWC just spits them out at whatever resolution they are made in.. Especially on local FOX and FOX News stations, but it happens on all stations, all the time.

The other thing that I would say is under Settings, or maybe Display, make sure that Sleep Timer is OFF and you might also have something called Power Save Mode. Turn that off as well.

Jack
post #15979 of 18536
I definitely don't have the power save setting, but I do use sleep timer once in a while. Of course I always have though, and this just started happening. Could be a bug associated with that timer I guess.
post #15980 of 18536
Quote:
Originally Posted by BWX View Post

''those are almost always upconverted to the normal (720p or 1080i) that the station uses''

Not here! Idiotic I know, but if I ''let box choose'' resolution, I'll be fast forwarding through a 1080i program, and then the box will switch to 480 for a commercial, then the scrren goes black and flickers TWICE, because it changes back as soon as it finishes changing down because 480i commercial only lasted .5 seconds at 4x FF speed.

It's flipping ridiculous like so many other things about TWC. That's why I have to change resolution back to 1080i when it goes back to default after leaving box off overnight.

TWC Navigator is such a huge steaming pile of turd.

I've had it happen to me too (TWCNY). Usually something like Discovery or History Channel....you FF and one commercial is fine, then the pic goes black for the local SD commercial. If you're only doing a single or double FF usually the commercial will come on before going black to readjust resolution for the actual "show" again. If you're using 3xFF, it goes black and usually the show has started again before the resolution kicks in, so I have to back up to see the 10 seconds or so I missed after "coming out of commercial"
post #15981 of 18536
Quote:
Originally Posted by BWX View Post

Everything is hooked up via HDMI into my Yamaha AVR.. I've just been going into the menu and setting up resolution when it happens, or leaving the box on more often.

The AVR is an added level of complication: A lot of setting output resolution depends on handshakes between the "source" (DVR) and the "sink" (Display). But now there is the additional device (the AVR) between the two. Ends up with confusion on the sources end as what to send. If you really want to solve the problem:
  1. Never turn off the DVR
  2. Connect the video directly to the Display
  3. If the above two don't resolve the problem then use component cables.
If you must keep the AVR in the chain: Won't the AVR accept component input?
post #15982 of 18536
I've tried leaving my DVR on, to simplify the macros on my remote which doesn't remember states, but I think it turns off when the program updates occur late night.
post #15983 of 18536
Quote:
Originally Posted by saeyedoc View Post

I've tried leaving my DVR on, to simplify the macros on my remote which doesn't remember states, but I think it turns off when the program updates occur late night.

Right,

It has to turn off for software updates, but in most cases, you'll only get them maybe 2-4 times a year. Probably not enough to be a problem. However, I think this is a design flaw in Navigator 3.0, and it is probably not likely to get fixed, unless TWC gets TONS of reports about this bug.

This is one of those issues, where the lack of general education about the technology to the general public will probably make 80-90% of Jane and Joe six-pack users oblivious to the issue. Too many general populations just want to be able to watch TV and be able to know how to Save, Record, and Playback their shows if they have DVR service. That's about it.

DSL Reports.com's website is down, or I would suggest trying the TWC direct to Tech forum. However, they will probably just want to have someone come out to swap the box, without investigating the problem.

Jack
post #15984 of 18536
Yeh the AVR is definitely complicating the issue, but HDMI is designed to work like that.. It should work. ... The other thing is it NEVER did it before a few months ago. It's definitely a new bug.

I also notice that when I switch over to my PS3 (on HDMI input 2 on my AVR), and I leave DVR on in the background, after a few hours sometimes I get that TWC screensaver popped up when I switch back to DVR.

Sometimes when that happens- and much more often since other bug started- I'll get that HDMI 'flickering'. I used to have to reset DVR to get rid of it, but have discovered I can go into resolution settings and disable and re-enable resolutions to get the handshake ''fixed''. I used to have to reboot DVR so that has changed as well.

I could run component cables through AVR, but I have never used them on this home theatre system in this room and I have so many wires already, it would be a huge PITA. I run a 7.1 speaker setup, and don't have much more room back there.

I could test it out, but I'd have to buy more cables too.. I'd rather just leave DVR on always actually, but that stupid screensaver is buggy now too so that further screws up my options.

BTW, I'm confident another identical DVR would have same exact issues or I'd switch it out, but I do have 72% to 75% full 1.16 TB though..1TB external and 160GB internal.

Oh and I have a second 8300HD hooked up to a TV straight with component cables in a different room and it has no issues w/ resetting resolutions. It's not hooked up through an AVR though, and that one has no eSATA drive hooked up either.

I'd really like to pile up these DVR's w/ Navigator and use them for target practice with my 12 gauge, then some dynamite, then some gasoline + match. Really I would.

EDIT* Has DSLreports been down for a long time or is it just temporary? I haven't been there for months.
post #15985 of 18536
Quote:
Originally Posted by BWX View Post

. . .
EDIT* Has DSLreports been down for a long time or is it just temporary? I haven't been there for months.

The data center that DSLReports uses had a power failure on Monday April 15 and after power was restored there were problems with the database. It might be the end of the week before the site is back online.

For the current status, click the following link:
http://www.dslreports.com
post #15986 of 18536
Wow, I wonder why the didn't have a UPS? I have everything important running on a UPS.. TV, AVR, PS3, DVR, PC(s), eSATA ... Maybe his UPS failed.
post #15987 of 18536
Quote:
Originally Posted by davehancock View Post

Where is "here"? Are we talking about a OTA broadcast station, or a cable network with locally inserted commercials? If the latter, I'd scream loud and clear to TW.

I also had noticed the change in resolution during commercials a while back (now I use one resolution for all). I do use component cables. They were TWC inserted commercials (their ads, local ads, etc.) that were different resolution than the "channel" being watched. I complained two years ago and then I went fixed resolution since I also got tired of the TV delay in changing channels. /Dan
post #15988 of 18536
Quote:
Originally Posted by BWX View Post

Wow, I wonder why the didn't have a UPS? I have everything important running on a UPS.. TV, AVR, PS3, DVR, PC(s), eSATA ... Maybe his UPS failed.

I was wondering why the data center didn't have measures to prevent this, such as UPS(s) as you say and backup generators.
post #15989 of 18536
My 8300HD was updated to MDN v3.1.0-15 (3.Dev) and it has been rebooting every 5-10 minutes . Hopefully they can fix this soon.
post #15990 of 18536
Quote:
Originally Posted by hdtvfan2005 View Post

My 8300HD was updated to MDN v3.1.0-15 (3.Dev) and it has been rebooting every 5-10 minutes . Hopefully they can fix this soon.

Unplug it from the wall for a few minutes and then plug it back in to instigate a hard reboot. It may have been corrupted during the update.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Recorders
AVS › AVS Forum › HDTV › HDTV Recorders › Time Warner Cable Navigator