Time Warner Cable Navigator - Page 559

Originally Posted by BWX 

I have my 8300HD hooked up to a remote power switch. Works perfect for rebooting. My hold select- flashing mailbox- hold down still works for the hidden screens.. holding up does nothing.
What other hidden key press combos is there to try?

Originally Posted by Blue Rain 

Hopefully someone here can help me as this forum is better . Thanks.


OK here's my long chat with TWC. Excuse the typos.. Before you read it there's one thing I don't understand. If I'm able
to view 3d shorts and movies on channel 1000 how come I'm not able to view it on 484 ?




Thank you for contacting Time Warner Cable Chat


Andrea: Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Andrea.
Andrea: Hi Deborah, how are you doing today?
Deborah_: Not too happy with TWC
Andrea: I apologize for the inconvenience caused to you, I will try to make you happy.
Deborah_: Ok..I been calling for the last 2 days trying to get channel 484 here in brooklyn ny 11209
Deborah_: which is free so i can watch the olympics in 3d
Deborah_: and no one can get it to work
Deborah_: i'm able to watch the free 3d stuff on channel 1000 so it's not my box
Deborah_: 484 is part of the standard and digital package
Andrea: Yes, you are correct.
Deborah_: other people here in NYC are having the same problem becasue I belong to a huge forum
Deborah_: they are being told they have to pat for the sports teir which is $5.95 when this isn't true
Deborah_: it is free ...you can check your line up..i currently am looking at it as i type
Andrea: Let me check the details for you.
Andrea: Sure, I will check the details.
Andrea: Please allow me a few minutes.
Deborah_: thanks
Deborah_: ok
Andrea: You are welcome.
Andrea: Thank you for waiting. I appreciate your patience.
Deborah_: no problem
Andrea: I need to add that channel on your package.
Deborah_: i'm so frustrated i don't want to even call again
Deborah_: thats why i'm chatting
Andrea: Please be online.
Andrea: Do not worry, there is no charge.
Andrea: I will just add it right now.
Deborah_: they tried adding it and it didn't work..hopefully u can get it to work by adding the free sports tier that comes with my service that i'm paying for
Andrea: Yes, you are correct.
Deborah_: ok let me know when u r finished..thanks..i'm here
Andrea: Thank you.
Andrea: Thank you for waiting. I appreciate your patience.
Deborah_: i'm still here
Andrea: I tried to add the 3dtv channel. I apologize it is not letting me to add the 3DTV channel.
Andrea: As this converter is not compatible with 3DTV channel.
Andrea: There are some boxes which are compatible with this particular channel.
Deborah_: Not true..I'm able to watch 3d on channel 100 which has 3d programs..free shorts and movies..i tested it again lastnight and it worked
Deborah_: channel 1000 not 100..sorry
Andrea: Please allow me a few minutes to work on this issue.
Andrea: 3D coverage will be offered on a next-day delay with commentary in English. Please click on the link below to view the same:
Andrea: http://www.timewarnercable.com/Corporate/site.faqs/DigitalCab/2012London/Can-I-watch-the-Olympics-in-3D
Deborah_: when I go to the PPV 3d channel 483 it shows the previews ,,,,channel 484 the free 3dtv just shows to recieve this cahhenl call customer care
Andrea: I am sorry, you are unable to view that as this time as it takes 24 hours.
Deborah_: Yes I'm aware of the schedule for 3d tv and know it's on a delay...We tried to get it working with previous techs while the schedule was on
Deborah_: i'm aware it's not on after 7pm but we tried it during the schedule time and it still didn't work
Deborah_: i keep getting the same answers to my problem and no one is able to solve it.it's not the box because i can watch 3d on channel 1000...it's also not the schedule becasue TWC tried while it was airing over the weekend
Deborah_: yesterday schedule is on today due to delay so not being able to view it till 24hrs later doesn't make sense.
Andrea: I really understand that and see that on your account. I would like to tell you that As per licensing agreements with network programmers you will be unable to view the content in 3D as soon as the it is going on as 3D coverage will be offered on a next-day delay with commentary in English.
Deborah_: yes i know...so today it should show yesterday schedule but its not on.same message to call customer care to recieve this channel
Deborah_: I'm curious..what other converter boxes are there ?
Andrea: Sure, I will let you know about it.
Deborah_: ok
Andrea: http://www.timewarnercable.com/Corporate/site.faqs/DigitalCab/3DTV/Will-all-HD-set-top-boxes-be-a
Andrea: You will let you know the boxes associated with the 3dtv.
Deborah_: Is there maybe a block on my account that might be preventing you from adding it..can you check ?
Andrea: Sure, one moment please.
Andrea: I see that the 3dtv already added on your account. I checked in my system and tried then it gives me a error duplicate instance.
Andrea: I request you please call our voice agents on 718-358-0900.
Andrea: They will help you with this issue.
Andrea: I am really sorry for the trouble.
Deborah_: listen Adrea...you did your best and i appreciate it but i'm not calling then again...I must have call them 7 times over the weekend and getting transferred several times..very frustrating. I will look into the other 3d boxes. Thanks so much for your time .
Andrea: I am really sorry if you want I will schedule the appointment for you.
Andrea: Technician will visit your place and will fix this issue.
Deborah_: if it is the box (I will look into it) can i just change box/converter in NYC on 23rd street ?
Deborah_: I have to walk to store myself during lunch..i can't take off from work
Andrea: Sure.
Andrea: You may visit the store.
Deborah_: Will they have the correct converter box in stock ?
Deborah_: If it is the box that isn't good because i will lose all my recordings .
Deborah_: I currently have the explorer 8300HD DVR box
Deborah_: they have 6 boxes listed on the link you sent me and i don't know which box to get..i don't want to lose my DVR option
Andrea: Do not worry. They will assist you with this.
Andrea: They will provide you the correct model number.
Deborah_: OK you been very helpful..more so than most ! Have a great week
Andrea: you too.
Andrea: Is there anything else I can help you with today?
Deborah_: No..thanks !
Andrea: It was a great pleasure to assist you. Have a nice day.
Andrea: Again my name is Andrea.Thank you for chatting with Time warner cable.We value you as a customer and are here to assist you 24 hours a day,7 days a week.If you would like to take a brief survey please click on end session and the survey will load.

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Now if it is the box.. I really don't understand how it can be because I'm able to view 3d on channel 1000 but if it is which one of these boxes should I get ?

I currently have the Explorer 8300HD DVR box which has been a work horse with no problems.

Here's the boxes TWC has listed. I'm located in Brooklyn NY.


Which box should I get ?

It's confusing..if I get the
Time Warner Cable 3D Pass, including ESPN 3D HDDVR box will I still be able to view
Movies on Demand, Free On Demand or Special Events in 3D ?



Answers
Previous Next Digital Cable >> 3DTV >> Will all HD set-top boxes be able to receive 3D content?

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Question:
Will all HD set-top boxes be able to receive 3D content?

Answer:
No. To view Movies on Demand, Free On Demand or Special Events in 3D, you must have one of the following compatible set-top boxes:

•Motorola: DCH 3200, DCX 3200,DCX 3200-M P1/P2, DCX3400, DCX3400-M
•Samsung: 3050, 3090, 3260, 3262, 3270, 3272
•Cisco/SA: 4250, 8240, 8300, 4640, 4642, 8640, 8642


To view Time Warner Cable 3D Pass, including ESPN 3D, you must have one of the following compatible set-top boxes:

•Motorola: 3200 MOCA HD, 3510 MOCA HDDVR
•Samsung: 3260 HD, 3262 MOCA HD, 3362 MOCA HD, 3270 HDDVR, 3272 MOCA HDDVR
•Cisco: 4640 HD, 4642 MOCA HD, 8640 HDDVR, 8642 MOCA HDDVR, 4742 MOCA HD, 8742 MOCA HDDVR


Note: You may have another model set-top box that displays 3D TV signals through an HDMI cable, but we cannot guarantee proper 3D display through set tops other than those listed above. If your set-top box does not display 3D TV signals, please visit your local lobby/front counter/payment center to exchange your set-top box

Originally Posted by davehancock 

Anyone seen this problem:
Watching a previously recorded show (Political Animal) on DVR. Just before 9 pm I get message that a recording is about to start.............Press A, I do. Then I get another message that a different recording is about to start.......Press A, I do that too. Next, at 9 PM the picture switches to Bunheads (one of the two programs being recorded) and drops Political Animal. I go back to DVR List and select Political Animal again, expecting to being able to resume from where it got dropped - but NO, it didn't remember and I have to FF all the way to where it was dropped.

Originally Posted by Blue Rain 

Before you read it there's one thing I don't understand. If I'm able
to view 3d shorts and movies on channel 1000 how come I'm not able to view it on 484 ?
.
.
Now if it is the box.. I really don't understand how it can be because I'm able to view 3d on channel 1000 but if it is which one of these boxes should I get ?

I currently have the Explorer 8300HD DVR box which has been a work horse with no problems.

It's confusing..if I get the

will I still be able to view
Movies on Demand, Free On Demand or Special Events in 3D ?

Originally Posted by phousley 

Yeah, any time I'm watching something recorded and 2 more recordings begin, it drops me out of the show I'm watching into one of the new recordings. And, as you describe, you can't just resume the show you were watching. Very annoying.

Originally Posted by humdinger70 

I find that happens when you're on a channel not being recorded when the two recordings start.
Easy solution: tune to one of the live TV channels about to be recorded first, then start your playback. You'll find you don't get interrupted from your playback when the recordings start.

Originally Posted by humdinger70 

I find that happens when you're on a channel not being recorded when the two recordings start.
Easy solution: tune to one of the live TV channels about to be recorded first, then start your playback. You'll find you don't get interrupted from your playback when the recordings start.

Originally Posted by nony 

Any box from the second, more restrictive list will support all of TWC's 3D programming.
-nony

Originally Posted by Blue Rain 

Thanks !
I will get the Cisco DVR box.
Thanks for the information. I been going back and forth with them for 3 days and not one tech knew what the problem was.

Originally Posted by davehancock 

IF they have them available Here's hoping!

Originally Posted by nony 

What other models would they provide, if the Cisco's aren't in stock?
-nony

Originally Posted by hdtvfan2005 

DCX3400-M from Motorola is MPEG-4 compatible. One user in TWC San Diego proper got a DCX3400-M and they are handing these out with SA cablecards for those in the SA part of San Diego. DCX-M boxes have a 500 GB HDD and have a stretched UI like the Samsung boxes. ODN v5.2 is coming to the western half of TWC after the Olympics. TWC also plans on deploying TV made easy to the rest of the TWC footprint. This is the channel realignment where HD channels are in the 1000's. This is similar to Buffalo, Carolina's and Milwaukee. 

Originally Posted by BenJF3 

I wish I could get an answer as to why it's taking our division so long to get a logical channel alignment.

Originally Posted by ncted 

I am getting a second whole house DVR on Tuesday. Anything I need to know?

Originally Posted by hikouka 

or why we dont have channels like nasa channel when albany and roc tw's both have it...

Originally Posted by hikouka 

or why we dont have channels like nasa channel when albany and roc tw's both have it...

Originally Posted by Derfram 

We've got NASA-TV here in the Milwaukee area, but it is on a premium tier. Surprised they can do that, NASA-TV is taxpayer funded. That's like putting Public TV on a premium tier.

Originally Posted by ncted 

I am getting a second whole house DVR on Tuesday. Anything I need to know?

Originally Posted by hansangb 

If you have an old splitter or a surge suppressor for coax, the DVRs may not be able to talk to one another. So let the installer know if you have any of these.

Originally Posted by RobbK 

Maybe this has been mentioned before, but I found something in Navigator recently and I'm curious if it has been discussed before and if anyone has anymore info on it.
The other day, I accidentally tuned the channel on my cable box to Channel 6. In my area, this is the basic channel that NBC is carried on. I normally never leave the HD's (1000's), but for some reason I selected channel 6 instead of channel 1120 (NBC HD). My cable box tuned to channel 6, but displayed the HD feed of NBC and not the SD feed. I started to try this on other channels, and found that when tuning to the standard cable channel of the major networks (NBC, ABC, CBS, FOX), the HD feed was displayed by the cable box when tuned to these standard definition channels. I tried with other channels, like TBS, Comedy Central, etc. and the only other channels that successfully displayed the HD feed were ESPN and ESPN 2.
Has anyone else noticed this? Has it been mentioned here before? Is Navigator beginning to add redirects into the channel mapping so that if an SD channel is selected and an HD feed is available, that the cable box will the display the HD feed by default? Just curious if anyone has anymore information on this, or if I'm just really late to the party with noticing this.

Originally Posted by jcalabria 

Sometime very recently (just noticed it last night), the AutoHD feature was switched on here in Charlotte.
At the moment, it's availability is limited to the OTA networks + ESPN. Works for both viewing and recording.