Originally Posted by Satch Man
Hi Arch Guy. Some questions:
Do you have the new Black Guide?
What is the error message number code that you get in the recording log? I'm not talking about "The set-top was unavailable to record the program." Give us that number next to it.
Is there a pattern to shows or series that are not recording? Do some series and channels not record more than others?
If the error codes are SDV codes, unfortunately there is not much you can do. I assume you have had lines and signal levels checked by the tech. If not, you might want to get someone out. Also we had an issue you described with the occasional "Channel Not Available" message after a new drop line was installed. There was a corroded cable connection on the back of the box/TV that the tech replaced, solved the problem. If your wires to the back of the TV and rest of your equipment have not been updated in 5-10 years, including your HDMI cable, you can have these kind of drop-outs.
Under Settings, what happens if you de-select ALL output resolutions except 1080 or 720? (or 1080 by itself.?)
Hi Satch - thanks so much for the reply. It's difficult to get answers to questions on this thread that involve MDN, as most people have moved to the ODN platform and they're different animals with different kernels of code. But I have an expansion drive taking my storage capacity up to about 1 terabyte and they'll have to pry that from my cold, dead fingers. So I stick with the 8300HD
DVR and the MDN software that runs it. MDN is also faster to respond to commands, which is nice. To address your questions:
I do have the new Black Guide. If I new how to get to the diagnostic area that has the MDN version number, I'd give you that. The only diagnostics I can get to don't have that information, so there must be two different areas with a different pattern of button presses to access them. I need to know how to get to the diagnostic screen that has the current version of Navigator listed. Can you help me with that? It will likely be different from the procedure used for ODN.
There is no error message number code in the recording log (it would be nice if there were). It simply has the title of the show and above it, the channel name, it's guide number, and the time the recording was scheduled to begin. This information is all that is provided in the recording log screen regardless of the success of the recording, lack thereof, or its deletion by the user. Pressing *ENTER* or *INFO* when that selection is highlighted does nothing.
I notice most of the missed recordings are on Sunday nights/early Monday mornings. It seems to have a particular problem with 'Breaking Bad' and has failed to record it at other times during the week. It also misses some HBO shows. Don't see any particular pattern to it, though. I've wondered if they're putting the DVR to "sleep" during that Sunday/Monday time period for some kind of system-wide maintenance, and that's what's causing the missed recordings...? Doesn't seem likely.
All my equipment, including cables, are new and fully functional.
Haven't tried to de-select all resolutions except 1080i or 720p. I have 480p included for the few programs I watch that are SD.
Thanks again, and if anyone else is still familiar with the MDN world, feel free to chime in!Edited by archiguy - 8/15/12 at 10:27am