or Connect
AVS › AVS Forum › HDTV › HDTV Recorders › Time Warner Cable Navigator
New Posts  All Forums:Forum Nav:

Time Warner Cable Navigator - Page 564

post #16891 of 18536

So San Diego is getting ODN v5.2 and MDN v3.2 at the same time as Desert Cities. This is now being confirmed by a post in the local San Diego HDTV board. 

post #16892 of 18536
Quote:
Originally Posted by Satch Man View Post

I will defend TWC on this point,

TWC does a good job with protecting children and families from undesired content.  Or at the very least, shows concern about that.  From time to time I used to get literature over the years about the parental control features.  I am still not sure why some people are seeing adult titles in the guide.  I did find out the following:

1.) You must have a pin# to activate and deactivate parental control.
2.) You must set up blocking preferences. (Block by Title, Rating, Channel, Time) Use one or more combinations.
3.) If you block by rating, all ratings at that level AND above will be blocked and will require a pin# to view.  (Example-If you block by rating of PG-13, pin # will be required for PG-13 movies and everything above.)
4.) You MUST turn on Parental Control in Settings or NONE of your blocks will work!

I'd call or email TWC about any Parental Control issues with the boxes.  This is an area where the filters have worked well.  I think there might be something with the data in the division or node where the blocks aren't working.  Make sure you have done steps 1-4 of the above before calling/ reporting.  If you report this, make a note of the specific element of parental controls that are not working.

Jack

In anticipation of a visiting child , I've also tried this six ways to Sunday. Some titles are blocked, some aren't. Some programs aren't marked as Adult - they seem to have no rating, and in any case, OD titles don't seem to block. "Horny rod hungry MILFs" indeed!

Also, I've seen a lot of suggestions for Diagnostic channels, but I don't seem to have any of those. The only oddball channels I've seen in the Setup Favorites menu are "Employee" and "Employee On Demand". How would a diagnostic channel even work anyway, since I'm interested in details about my current channel?

A suggestion: Could we collectively buy enough TWC shares to oust Glenn Britt?
post #16893 of 18536
Quote:
Originally Posted by davehancock View Post

It is not ridiculous at all. In any TW system there are only so many QAMs allocated to SDV in a node. It has been widely reported here (by knowledgeable sources) that in trial systems where AutoHD was implemented on all channels that many customers were getting the "Channel Not Available" message. As a result, TW pulled "AutoHD" for a short time. When they re-introduced "AutoHD" on a wider basis, they limited it to non-SDV channels to avoid over-loading the SDV nodes.
Perhaps you are so much of a TWC Fan Boy that you can't "handle the truth".rolleyes.gif

Dave, we will never be able to have an honest debate with Steve. He will never concede any point against TWC. I have direct communication with people inside TWC. I'm not going to out them here for Steve because he can't face facts. He obviously doesn't understand how SDV works. At least he admits his open bias. I will continue to offer analysis and input to try and make things better. I alway give TWC credit for the things they do right, but will continue to hammer them for all the mis-steps as well. I will say that at least with the new programming team we are seeing progress with the guide.
post #16894 of 18536
Quote:
Originally Posted by chaswms View Post


In anticipation of a visiting child , I've also tried this six ways to Sunday. Some titles are blocked, some aren't. Some programs aren't marked as Adult - they seem to have no rating, and in any case, OD titles don't seem to block. "Horny rod hungry MILFs" indeed!
Also, I've seen a lot of suggestions for Diagnostic channels, but I don't seem to have any of those. The only oddball channels I've seen in the Setup Favorites menu are "Employee" and "Employee On Demand". How would a diagnostic channel even work anyway, since I'm interested in details about my current channel?
A suggestion: Could we collectively buy enough TWC shares to oust Glenn Britt?

 

With a young child visiting,

 

I could see why this is important to get this resolved.  I want to check my own website for some reference on channel blocking, than ask some questions:

 

This is the generic help that I find in searching TWC's website:

 

For Navigator On-Screen Guide
To Setup Locks and Parental Controls:

 

  1. In Settings, use the Right Arrow key on your remote to highlight Parental Control
  2. Highlight the blocking parameter you want and press Select on your remote
  3. Press the C button on your remote control to save your settings
  4. Use the Up Arrow key on your remote to highlight Turn On, then press the Select key on your remote followed by your four digit code to activate Parental Control
  5. You will see a lock icon on channels that are locked.


 

Here is more information about Parental Control.  It's TWC's PDF file converted to HTML:

 

http://webcache.googleusercontent.com/search?q=cache:cnvbGoPjXSQJ:www.timewarnercable.com/MediaLibrary/4/57/Content%2520Management/Documents/QuickStartGuide-Cable-ParentalControls.pdf+TWC+blocking+shows+by+Title&cd=2&hl=en&ct=clnk&gl=us

 

What I found in there is that Block by Title does NOT restrict viewing, it only is supposed to show Title Blocked based on the rating parameters you select.

 

So if for example you go to Settings and Parental Control (Turn On)  You enter your personal pin #.  Default is OOOO and select "Rating Block" and you block  "NC-17" ratings and "Adult" ratings. Than, you have the dot next to those ratings and save your changes.  Now go to "Channel Block", and block all your Adult porn channels and save your changes.  Also in the channel block, block your Adult VOD channels and save those changes.  Turn on "Title Block" and save those changes.  Now turn on your Parental Controls to activate if they aren't already turned on.

 

You have to have Title Block turned on for the "Title Blocked" message to take effect.  BUT you also have to have rating blocks on to restrict viewing of the adult titles with first entering the pin# that you don't want the kids to know.  In the above example after all is done:

 

Adult Titles should show the message "Title Blocked."

Adult titles and channels can't be viewed without a Pin#

Those On-Demand Adult channels also should not be viewable without a pin #.

 

Can you provide a couple of screen-shots showing examples of how your blocks aren't working? (No, not the porn itself! hahahaha!)  I mean the Parental Control Set-Up stuff.  I would like to see in the Menus what is not getting blocked when you set up your parameters for blocking.

 

Jack

post #16895 of 18536
Unfortunately I have to retract my optimism about the new ODN version 5.2.x on my 4250HDC.
The program guide response time Sucks Big Time - it is often greater than five seconds just scrolling between channels.
Guess I'm in the Satellite demographic. frown.gif

BTW to those who think that the Navigator functionality (as opposed to reliability) and PG are bad, be glad you don't have a Comcast SD box. Besides one whole generous day of guide, it even has banner ads on each PG screen! Ouch!
post #16896 of 18536
Quote:
Originally Posted by BenJF3 View Post

will continue to hammer them for all the mis-steps as well.

Kind of amazing how one subscriber knows all about these so called "mis-steps" and all of the engineers at TWC collectively never see them coming.
post #16897 of 18536
Quote:
Originally Posted by DiveFan View Post

Unfortunately I have to retract my optimism about the new ODN version 5.2.x on my 4250HDC.
The program guide response time Sucks Big Time - it is often greater than five seconds just scrolling between channels.
Guess I'm in the Satellite demographic. frown.gif
BTW to those who think that the Navigator functionality (as opposed to reliability) and PG are bad, be glad you don't have a Comcast SD box. Besides one whole generous day of guide, it even has banner ads on each PG screen! Ouch!

That's what I have heard as well!

 

Comcast Cable and Charter Cable's IPG's make Navigator look like Tivo!  The best cable guide out there I have heard is the systems that still use Passport.  Cox Cable MIGHT, not sure.  Damn, just think of how good it would be if we still had Passport!  And the marketing geniuses at TWC, who had no experience in properly writing and testing cable guide code go "OOOOHHHHH OOOHHHHH OHHHHHHH!  Let's make our own program guide to save money and will add a little bunch of gadgets that no one else has!"  What TWC did not understand at the time is that, "IT HAS BEEN PROVEN THAT WHEN YOU DESIGN A PRODUCT IN HOUSE TO SAVE MONEY AND YOU DON'T HAVE EXPERIENCE IN DESIGNING THAT PRODUCT, THE EFFECTS SUFFER BIG TIME!"  Six years!  Six years!  And only now does TWC bring in a new team to fix bugs with Navigator!  What were they waiting for all this time?!!!!

 

If TWC would have just paid Aptiv TV for the Passport Updates, leaving the design of the software to people who had proven success, that guide today would be great and we would not be having this conversion!  TWC, had they stuck with Passport, would have a fine system, along with the greatness of their High Speed Internet and Digital Phone, which I believe have always been great.

 

Refusing to pay Aptiv TV for Passport Updates I think was the worst decision TWC  ever made.  Customers are still struggling with Navigator six years later!!!!  Passport, when I saw the screen-shots a few years ago, it was very Tivo-Like.  It was a software that stood proud and tall even among competing systems!  Navigator, barely stands and just works OK under the best of conditions for divisions.  Which means that for most people, it's still mediocre.  It's getting better thanks to the new team developers.  However, it still needs a lot of work just to get it up to the version of Passport that it replaced back around 2006-2008!

 

Jack

post #16898 of 18536
Quote:
Originally Posted by DiveFan View Post

Unfortunately I have to retract my optimism about the new ODN version 5.2.x on my 4250HDC.
The program guide response time Sucks Big Time - it is often greater than five seconds just scrolling between channels.
Guess I'm in the Satellite demographic. frown.gif
BTW to those who think that the Navigator functionality (as opposed to reliability) and PG are bad, be glad you don't have a Comcast SD box. Besides one whole generous day of guide, it even has banner ads on each PG screen! Ouch!

Do you have 5.2.0.7 or 5.2.0.9? 5.2.0.9 made a noticeable improvement in responsiveness versus 5.2.0.7, including on my 4250. That said, the 4250HDC is a slow box (single-tuner, non-DVR version of the much reviled 8300HDC)... I also have a couple of Samsung 3260 non-DVR boxes and the difference is night and day between them and the 4250.
post #16899 of 18536
Were there any firmware or system changes in the North East last night?... I'm in NYC and this morning the channels that used to be SD that had a counterpart in HD are now all in HD. For example 04 NBC which used to be SD and 704 NBC HD are now "both" displayed in HD (1080i) on my TV. Channel 996 no longer displays the "summary" diagnostic pages. Is there a different diagnostic summary channel for NYC? I know how I can get the "full" diags via Select - Up Arrow.

EDIT: Never mind... jcalabria, in the NYC forum, just clarified that there's a new feature called AutoHD in the settings that redirects SD channels to their HD counterparts. I guess my 8640HDC rebooted over night and the AutoHD setting was enabled.
Edited by tamanaco - 8/21/12 at 6:56am
post #16900 of 18536
Quote:
Originally Posted by Gary J View Post

Kind of amazing how one subscriber knows all about these so called "mis-steps" and all of the engineers at TWC collectively never see them coming.

rolleyes.gif Ah yes, another senseless comment from you. 6800+ posts and hardly any that are helpful. I looked back at your last pages of comments among all threads and all you do is make snide remarks with nothing useful. This is especially true in this thread. Sorry, but it's time to start calling out the trolls.
Edited by BenJF3 - 8/22/12 at 8:05am
post #16901 of 18536
Quote:
Originally Posted by Satch Man View Post

Steve,

So why is it that the new Auto HD for TWC is only on selected channels?  It can't be like Start Over or Look Back where TWC has to get authorization from the station for the service?

Jack
We just got the new guide in L.A. area a little over a week ago (right after Olympics) and did not have AutoHD then (and have been gone and I have not looked last few days to see if active). Could it be that the channels that do not "autoHD" are the ones that have different feeds for the SD and HD versions of the channel? Many of our non-network channels still have SD on local time and HD on East Coast time so shows are not the same at any given moment (I know Food, E!, off the top of my head). Would see people hating to go looking for a show on SD at a given time when they want to watch it and have it change to a different show on the HD feed of that channel. Until we get west coast feeds of both SD/HD, tough to autoHD all channels. /Dan
post #16902 of 18536
So what's the best current HD DVR that Time Warner offers currently? Quickest, best, best looking, etc etc.
post #16903 of 18536
I personally find the Samsungs to look the best. I thought I heard rumors that they're phasing them out though.
post #16904 of 18536
I currently have the newer touch panel Motorola that illuminates blue, it's alright but I'm on iGuide with it. One of the reps said there was a lot of problems with the Samsungs although he did agree they looked the best. The Cisco 8742HDC I also seen floating around as the "quickest responded". Oh and what was the thing I was seeing about some boxes not having an HD UI?
post #16905 of 18536
For Navigator On-Screen Guide
To Setup Locks and Parental Controls:

In Settings, use the Right Arrow key on your remote to highlight Parental Control
Highlight the blocking parameter you want and press Select on your remote
Press the C button on your remote control to save your settings
Use the Up Arrow key on your remote to highlight Turn On, then press the Select key on your remote followed by your four digit code to activate Parental Control
You will see a lock icon on channels that are locked.



Could that process be any more convoluted ? Is it any wonder that most people can't block the porn from their STB's ?

I'll print off your post and see if I can get that work. I'm not very hopeful but I'll try.

Thanks Jack.
post #16906 of 18536
I have tried about all of the DVRs I have found the Samsung SMT 3272 to be the best one I have had!!
post #16907 of 18536

A great post at TWC Untangled that speaks The Truth:

 

This comment is directed to Mr. Jeff Simmermon, who apparently works for TWC and reads these comments.

 

I have been with TWC for over 25 years and have seen it all.

 

TWC problems started when upper management decided they didn’t want to pay license fees for the excellent firmware that came with the various set top boxes. That firmware worked beautifully, and it was elegant, fast, and efficient code. As it should be.

 

So TWC hired the most “cost effective” people they could find to write new software. Ever since, TWC customers have suffered. We have suffered with lost functionality, snail slow response times, hard drives that fill up and crash. We have suffered with innumerable software updates pushed into our boxes in the middle of the night with not even a peep from TWC giving us notice or what was being fixed. And now we suffer with a new color scheme that may look good on an iPad or Android but looks horrible (IMHO) on a TV.

 

Mr. Simmermon, sometimes management just has to realize that if they want to play with the big boys like Slingbox, Hulu, Netflix and Roku, it’s going to cost them.

 

An IPad or Android or tablet is not a TV. So please don’t force feed customers one color scheme in the name of “consistency.” Consistency is great, say at a burger joint with golden arches, but not when you dealing with hand held devices and 60″ flat panel displays.

 

Here’s a simple example of TWC management missing the mark. When I’m fast forwarding through commercials, and I press PLAY because my program starts, the “brakes” don’t work and I end up skidding through my program. Then I have to rewind again to start from the beginning. This NEVER happened with the original firmware that came with my Pioneer box. But ever since TWC loaded their own firmware, it ALWAYS happens.

 

Mr. Simmermon, please tell TWC management to stick with their core business, cable TV. Leave the software and firmware to professionals. It may cost you a little on the bottom line, but your customer base will appreciate it.

 

And here’s a final tip: if TWC begins to provide a top quality product with speedy functionality that works and a eye pleasing user interface, may gain some market share instead of lose it.

 

Good luck trying to convince Mr. Glenn A. Britt, TWC’s Chairman and CEO. Maybe you should bring a few of these blog posts to the next board meeting so he can read them.

 

Source: http://www.twcableuntangled.com/2012/06/weve-got-a-new-updated-guide-coming-to-a-cable-box-near-you/

 

Jack

post #16908 of 18536
I mostly agree except if they are of the opinion that the current color scheme looks worse than the previous then I can only assume they're blind.
post #16909 of 18536
I liked the option in SARA to pick a color scheme. Anyone remember Hot Pink Roller Rink? LOL

Anyway, I don't find the black guide that bad. My main issue is funtionality and user friendliness - the current design lacks both. I can see where the new dev team is making gains with speeding it up, but they seem to be stuck on this format. I was alomst hoping they would just srub it and do a total redesign.

Top Ten ways to make the guide user friendly:

1) Auto HD for all channels.

2) A "real' Guide Filter option. Allow for addition/subtraction of channels from the guide and scan.

3) Change the orientation of the DVR List screen so you can read the show names

4) Folders for the DVR List

5) Remove kick to live after watching a recorded show and default back to list

6) Ability to set list display by title or by date as it currently always defaults to date (SARA did 4 & 5)

7) Move to a 16x9 GUI and utilize the extra screen real estate

8) Have a dedicated setting/list for priority. You currently have to go through each and every show to shuffle it in the priority list where a simple click and move list would do.

9) For Whole Home: Show scheduled recordings among all devices to avoid duplicates

10) For Whole Home: Use other DVR's for conflict resolution. If a DVR has a conflict and nothing is scheduled on a connected device, send the recording there. This requires implementation of #8

Along with these, continue to improve response time and speed as well as stability.
post #16910 of 18536
Quote:
Originally Posted by xcrunner529 View Post

I mostly agree except if they are of the opinion that the current color scheme looks worse than the previous then I can only assume they're blind.

 

I actually LOVE the new color scheme too! Good list Ben! (of the improvements still needed above.)

 

Jack

post #16911 of 18536
Quote:
Originally Posted by xcrunner529 View Post

I mostly agree except if they are of the opinion that the current color scheme looks worse than the previous then I can only assume they're blind.

In general I'm neutral to the color scheme change, I did not mind the blue and the black scheme is OK... for the guide and menus, at least.

What is a huge downgrade in my opinion is the new info banner. Much less readable and significantly less attractive than the old version. Too "flat", too busy, and can't get rid of the awful transparency that only makes it harder to read. It doesn't even look like it belongs with the new menu/guide, or was even designed by the same people.
post #16912 of 18536
I had the infamous Passport for many years before being moved to Navigator. I had more problems/bugs with Passport than I have had with Navigator. I like the new color scheme.
post #16913 of 18536
Quote:
Originally Posted by BenJF3 View Post

I liked the option in SARA to pick a color scheme. Anyone remember Hot Pink Roller Rink? LOL
Anyway, I don't find the black guide that bad. My main issue is funtionality and user friendliness - the current design lacks both. I can see where the new dev team is making gains with speeding it up, but they seem to be stuck on this format. I was alomst hoping they would just srub it and do a total redesign.
Top Ten ways to make the guide user friendly:
1) Auto HD for all channels.
2) A "real' Guide Filter option. Allow for addition/subtraction of channels from the guide and scan.
3) Change the orientation of the DVR List screen so you can read the show names
4) Folders for the DVR List
5) Remove kick to live after watching a recorded show and default back to list
6) Ability to set list display by title or by date as it currently always defaults to date (SARA did 4 & 5)
7) Move to a 16x9 GUI and utilize the extra screen real estate
8) Have a dedicated setting/list for priority. You currently have to go through each and every show to shuffle it in the priority list where a simple click and move list would do.
9) For Whole Home: Show scheduled recordings among all devices to avoid duplicates
10) For Whole Home: Use other DVR's for conflict resolution. If a DVR has a conflict and nothing is scheduled on a connected device, send the recording there. This requires implementation of #8
Along with these, continue to improve response time and speed as well as stability.

Along with that:

 

11.) All keyboards on all boxes should search by Keywords as the default, NOT TITLES because too much information that could be very useful is restricted in a Title Search.  If and when the divisions/boxes are ready for advanced search filters, which has been released in most areas to Whole House DVR and Signature Home Subs, the keyboards must be changed to default to ALL for search results.  It ridiculously takes about six extra steps to change the Advanced Search filter to ALL in the system's current defaults.

 

Jack

post #16914 of 18536
Quote:

Here’s a simple example of TWC management missing the mark. When I’m fast forwarding through commercials, and I press PLAY because my program starts, the “brakes” don’t work and I end up skidding through my program. Then I have to rewind again to start from the beginning. This NEVER happened with the original firmware that came with my Pioneer box. But ever since TWC loaded their own firmware, it ALWAYS happens.

Sounds like in this case, the user is unfamiliar with DVR Compensation.  In Settings, this controls the amount of jump-back time when coming out of a FF or RW situation to play.  Settings are:

 

Normal: (default)

 

More

 

Less

 

Off.

 

However, I have found that there performance varied on MDN (non-C No Samsung) verses ODN (C, Samsungs and new Motorola boxes.) boxes.  With MDN I could set it to Less and time coming out of the commercials exactly with the correct timing.  On ODN, I can't do that.  ODN always seems to jump back either not enough for Less and too much for More, so I set the Compensation back to Normal.  Has anyone timed jump back on ODN/MDN recently?  Is it the same with the new Black Guide MDN 3.2.5 and ODN 5.2.09?

 

Jack

post #16915 of 18536
Double checked my sig, I have ODN version 5.2.0_9 on the box.

My 4250HDC was fine until ODN passed version 3.something and got Real Porky. The other non-DVR boxes are older and much worse. At least mine was brand new at the time.

AFAIK there is No newer non-DVR box available in my metro area mad.gifmad.gif. The local office "help" aren't very helpful or knowledgeable as they sit behind their thick bullet proof glass.

Historical note to @SatchMan, TWC could have bought Aptiv for chump change (<20M$).
post #16916 of 18536

We got the ODN software ODN 5.2.09 tonight in Wisconsin.  MUCH FASTER SEARCHES ON KEYBOARD and overall browsing.

 

Jack

post #16917 of 18536
Quote:
Originally Posted by Satch Man View Post

Along with that:

11.) All keyboards on all boxes should search by Keywords as the default, NOT TITLES because too much information that could be very useful is restricted in a Title Search.  If and when the divisions/boxes are ready for advanced search filters, which has been released in most areas to Whole House DVR and Signature Home Subs, the keyboards must be changed to default to ALL for search results.  It ridiculously takes about six extra steps to change the Advanced Search filter to ALL in the system's current defaults.

Jack

I concur. What the point of having a keyword search that you have to specify which keywords to search for? Make absolutely no sense. Should just be a search box that defaults to what ever you enter and searches that.
post #16918 of 18536

My Samsung 3272 cannot handle the new update. It is likely broken, but the OOB signal on that line is really low at like 23.8, and TWC has not fixed it. My Ceton Infinitv4 and Cisco 8642HDC have better OOB SnR, but I think that line or connector is bad. I hope TWC can fix it.

post #16919 of 18536

I spoke too soon as the boxes are rebooting again, probably for the new RTOS image.
 

post #16920 of 18536

Samsung got the update, once the OS was updated to v5.0.2.6. Guide is at v5.2.0_9.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Recorders
AVS › AVS Forum › HDTV › HDTV Recorders › Time Warner Cable Navigator