Time Warner Cable Navigator - Page 566

For me, the skip interval when holding down the FF or REW buttons just helps me move through the program quickly. The greater the interval, the better. They added another gear (4x) if I want to scan quickly for a particular spot in the recording - one of the few things they've added in recent years that actually improves the performance of the machine for the end user instead of doing the opposite.

It changed to 10 min here with 5.2.0_9 but we have had 4x for quite a while.

4x FF/REW has been here for some time as well. I've even created sequences (macros) for my Harmony One to put the box into 4x FF/REW with a single press of the Skip Fwd or Skip Back buttons.

Living Room box completely locked up and wouldn't power on. Reboot needed. I'm finding that in order to keep TWC's equipment running they need almost weekly reboots. It's a bit much. I could understand once in awhile like back when I was a regular Triple Play customer. I only recall needing to reboot my equipment maybe three times in almost 5 years, but that was when SARA was running as well.

I've had that happen once since I changed from one 8300HD to "Whole House" (2 8742s) and that was when I gave the box a sequence of commands that it really couldn't follow (the 8742 is DEFINATELY slower than my 8300HD was). It is just too easy to get of the ODN software (oh for the days of SARA

When the box is running right, it's fine as far as speed goes. However, this is the second time I've had to do a hard reboot to recover the box. TWC should just have some auto reboot sent from the headend once a week overnight or something. I just keep wishing for a third party alternative with access to VOD. I'd drop this garbage equipmentin a second flat. Although, I'm not really willing to blame the equipment as much as the software running them. Maybe TWC will get it right in the coming years...

But still: did it freeze all by itself, or did it do that after a sequence of commands?

My box did that last night, I had to unplug the thing. It was right when I (tried to) turned it on.

TWC Charlotte has revamped its SDV lineup... several of the more popular networks were moved back to linear broadcast. It never made sense to me that highly-viewed networks like USA and TNT were ever made SDV in the first place. Its probably rare that nobody would be watching these networks, so the SDV setups ended up being quasi-broadcast anyway. Conversely, HBO and Showtime were made SDV... this also makes sense to me.

A side benefit of these moves, along with some apparent willingness to stress the SDV system, is that AutoHD has been expanded to nearly 50 channels:

TWC Charlotte AutoHD Lineup

Linear (OTA)
Oddly, our CW affiliate is not configured for AutoHD... it is the only channel, OTA or cable, with a linear HD channel that is not configured for AutoHD.

Linear
SDV
Edited by jcalabria - 8/25/12 at 8:50pm

The box was off. It just froze in an off state and would not accept commands to power up. Nothing was being done at the time. She went to watch TV and it wouldn't turn on.


This is exactly what happened. The wife went to turn the system on (I have multiple devices configured with a HArmony 900 so it's easy for others to use too) and everything came on but the set top box. So, she was yelling to me in the kitchen to come and get it working to which I replied to use the "help" button and walk it through. To which she said she already did and that she wasn't stupid and ... damn you Time Warner for causing a stupid argument! Anyway I went in to see what was wrong assuming it would be the box. I was right (I know, shocking!) It wouldn't turn on via remote or front panel power. No telling if I missed any recordings because of it or not as it didn't report any "Unable To Record" errors.

I'm starting to understand why this one customer I had was getting so pissed that he simply couldn't watch TV. I took a bath on his job re-vamping his system twice to troubleshoot problems and in turn getting a negative reputation because he still has issues which I am 100% certain are ALL releated to his set top/Time Warner. I've proven it time and again to him when his system won't start (similar setup to mine with TV/AVR/Set top) to reboot the box and have TWC techs come out to check for further issues on their end. The last time a TWC "tech" was out they told him his TV was overheating.
Edited by BenJF3 - 8/26/12 at 12:49pm

And I thought ePVision had the most firmware problems.

Questions;

1. Is the GUI pretty much the same no matter which STB (Sammy or Cisco) you have (in the same division)??

2. Has anyone had HDMI handshaking issues with any Cisco box where the TV sees the box initially, but if you switch inputs to view another source for a period of time and come back later (after at least an hour) the TV looses the handshake with the DVR? No matter what I do, the TV won't see the DVR. This also happens if I power up the TV and use another device (input), then later fire up the DVR and switch inputs, the TV won't see the DVR either.

I assume it is a issue between the two. I have no issue with other HDMI devices doing this. Using the component output as usual, works fine from the DVR.

I haven't seen any HDMI handshake issues on my 8742's. That said, the above referenced customer with the issues appeared to have them with an 8640 sometimes. I wasn't there to verify it, but he claimed to get a message stating the device wouldn't work with his connection (IE: The DVI error message).

No error messages. Apparently the handshake works when the TV 1st powered up (2007 Mits DLP), but after xx minutes, it doesn't anymore.

 

Sup Bruce?

 

My answers to your questions:

 

1.) The GUI's are almost identical on the boxes.  Except the Samsung box stretches the 4x3 guide to 16x9 and this cannot be changed.

 

2a)  I don't have a Cisco box, but some things to consider:

 

2b.) What remote are you using for cable. (Make and model?) is it TWC's or something else?

 

2c.) How do you have it programmed?  I have a TWC Synergy remote that works fine, where everything turns on/off with the Power button.

 

2d.) Have you done Google Searches to "reprogram your remote."  If you have a Video Source button and can program that, the next time you get an HDMI Handshake issue, "Mode Not Supported" just cycle through the modes by pushing that button, between 3 second intervals, until you get back to Cable/STB mode.  Your cable service will come back without rebooting.

 

2e.) Have you had your signal levels checked within the last five years?  HDMI can be much less forgiving than Component Cables when signal levels are off.

 

2f.) Can you reproduce this issues by hooking up this DVR and box to a second TV?

2g.) Have you tried a new and different HDMI cable?  Results?

 

2.h.) Can you reproduce this HDMI issue on a different model box?  If you can, there could be a set up flaw, a signal strength issue?

 

2.i.)  Have you done a cold reboot of the box since the ODN 5.2 upgrade?  Turn off the box, unplug for 30 seconds, plug in and wait for time to reshow on display?

 

3.) The quickest solution if you don't have time to do all the above, might be just switch to Component Cables.

 

Jack

Edited by Satch Man - 8/26/12 at 7:45pm

I can't stand their URC remote. Too many small unused buttons.
I have a programmable, learning remote I set up macros to, namely for the lack of a "skip" function. I get no error message, just a black screen. Signal levels?? I assume RF, the answer is yes, they are checked a couple of times a years, but what does that have to do with HDMI?? Are you talking about inputs to the TV, or something else? I do jump back and forth between TV inputs when this happens, but no difference. I have placed the box in standby and returned. The only thing I didn't do was to change output resolutions.

No to 2 e through i. I assume it is a incompatibility between the box & the TV. I will try another cable though.
And I do use component when this happens (I have both connected).

Just a reference to my earlier post complaining of dropped scheduled recordings (SA8300HD w/ MDN). That's been fine the last couple of weeks - maybe fixed? Or just lucky?

Still have the 15 minute skip when holding FF or REW buttons down. I'd give my firmware version number if I only knew how to get to the diagnostic area in MDN.

I've had that happen a few times after using my Blu-Ray player, it hasn't done it recently. It was nothing that turning the DVR and the TV off couldn't fix.

Yes, I have a very similar problem on my Samsung LN-S4696D, also from 2007. I use component for my cable viewing experience on this TV.

-Ted

on remote hold down SEL button for about 15 seconds..(i get a pop up for enhanced tv or something) just hold til that pop up disapears. then imediately push the down button. diagnostics comes up as an overlay. you want page 13.

What I don't understand is it's ok at startup, I can change inputs and go back and it's still ok, but after xx minutes (say 60) when I return, there is no handshake and no error message.

Directional arrow button? Volume down? Channel down?

Navigation button.

My 8640HDC is constantly having handshake issues with my Panasonic plasma. Usually turning in the DVR on and off five times or so gets it working again


Any updates on Nasa TV coming to TWCNY?

Sounds like the box is running Windows NT! That's what we had to do to our NT servers to keep them running effeciently....could never figure out why, but rebooted them once a week, and if you didn't they'd start running like crap.

I've noticed that the channels with AutoHD now have an "HD" indicator in the info banner, but ONLY if you tune them via an SD assignment. If you tune them directly via the normal HD channel assignment, the indicator is not present. Seems to me that if the HD indicator is supported at all, it should be shown for all HD channels regardless of how you got there.

the arrow button directly under SEL

The 4:3 guide needs a bit better spacing when it come to labels on the bottom of the guide.

Weird ... mine are not doing that.

 

If it was showing the proper label (instead of the error message) it would fit.

Edited by Tesla1856 - 8/28/12 at 11:27am

So, with TWC here in San Antonio, TX ... we just got the new black guide about a week ago (on our Cisco 8742hdc - 4642hdc WholeHouse DVR set).

 

Still no WideScreen interface. Also, some color or thin line boarders would be nice to separate the sections.

 

The 8742 just locked up again (requiring a reboot) so the update didn't fix that problem. Seems to happen about once or twice a month. Since we have had the 8742, we have seen these problems:

1. Complete freeze requiring a reboot

2. Free Space mis-calculation

3. Data missing from Guide

 

... rebooting seems to get it working properly again. Will be interesting to see how it works now with the new version. Both machines are on APC UPS batteries.

 

Hi Mike,

 

I had that letter bunchong once too.  Reboot your box and the Search button should properly display.

 

Jack