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post #17011 of 18549
Quote:
Originally Posted by WayneW View Post

Here are issues I have seen with my 8742 from BrightHouse, using 5.1.0_7 ODN. These issues were not seen in my old 8300HD on BrightHouse.
1) No way to filter the guide so that I can see only my favorite channels
2) The DVR doesn’t resolve its own recording conflicts, even when some shows are rebroadcast later in the week
3) While a recording is in progress, the info button in the guide list no longer shows the time the recording will end. It shows the current time, so you have no idea if you are in the middle of a 30 minute recording or a 2 hour recording.
4) The recording log is complete chaos. It seems to be in a random order. It doesn’t appear to be sorted alphabetically or chronologically (like the 8300HD).
5) The recording log doesn’t support the “info” button so there is no way to get any details (like episode title or description).
6) It wants to record things after I have told it NOT to record that episode. For example, the DVR insisted on recording the reruns of Americas Got Talent on Sunday evening (that I had cancelled Friday and Saturday) and it failed to record the NASCAR race (a higher priority) because of this "unresolved conflict"
The random recordings and broken conflict resolution is extremely annoying. I have to babysit the stupid DVR constantly. BrightHouse says that they are working on it frown.gif

 

Hi Wayne,

 

The new versions of the Black Guide ODN 5.2.09 and MDN 3.2.5 are pretty solid releases.  You should inquire as in this Brighthouse Forum as to when the new guide is coming out, and report back in this forum:

 

http://www.dslreports.com/forum/brighthouse

 

I have heard that BHNTechXpert a poster there, is very helpful and knowledgable about issues specific to BHN's services.  You might want to contact him for issues about your current guide problems, and when the new Black Guide is coming in your area of Florida.  It is a BHN specific forum as well.

 

We like to hear about new releases and updates.  I can answer a couple questions:

 

1.) The new Black Guide does have Guide Filtering where you hit the guide button twice, it will sort by your choice of:

 

All channels (default)

HD channels

Favorites

On Demand.

 

It will hold, but is for the Time Grid only, not for search screens at this time.

 

2.) There is improved Conflict Resolution in this release.

 

3.) The Info bar (at least on playback) shows where you are in the recording, the time elapsed, and the end time.  It has more detail.

 

4.) I believe the Record Log is properly organized with the new Black Guide.

 

6.) Recording reliability has been improved, but still needs some work.

 

A ton of bugs were fixed with the new Black Guide.  TWC wants all systems on it by the end of the year.  I don't know what areas of TWC need to be updated.  I would inquiry at the forum above for BHN on the new guide.  There are a couple of tech guys who post there that would know.  My box an SA-8300HDC is faster with the update, and keyboard search, which used to lag like crazy with ODN 5.2.07 has been fixed and is now very fast in ODN 5.2.09.  There is occasional lag in the Time Grid when the top-left corner does not change, and you have to go back to the previous time slot cell to get it to change.  "Please Waits" are very fast when bringing up the keyboard.  Brining up letters on the keyboard is instantaneous.  Loading Data messages are only about a five second maximum wait.

 

TWC wants all the bugs out of the guide before adding new features.  Let us know by registering and posting at the Brighthouse Networks forum when the Black Guide is coming for you!

 

Jack


Edited by Satch Man - 9/3/12 at 3:28pm
post #17012 of 18549
Quote:
Originally Posted by Satch Man View Post

Mike,

On that fast-forward issue.  When you talk about playing back recordings remotely, do you mean those recordings set through Remote DVR Manager, or are you a Whole House DVR/Signature Home sub?  Or is the FF issue on any remote recording playback situation?  If you have Whole House DVR, what is the make/model of each DVR and stand-alone STB in the home?  And what box(es) have this remote recording issue?

My source did not know about that error code Ecut.  However, I have some other TWC guys too, and we are going to investigate this code message.

Jack
I am a Whole House DVR/Signature Home sub. I have 1 Samsung DVR, 1 Samsung playback device, and the Cisco. Only the Cisco box is having the issues. I can playback files on the Cisco that it recorded fine, but if I start a file the Samsung recorded and try to FF it will just stop, then come back with an error saying the recording is unavailable.
post #17013 of 18549
Quote:
Originally Posted by its.mike View Post


I am a Whole House DVR/Signature Home sub. I have 1 Samsung DVR, 1 Samsung playback device, and the Cisco. Only the Cisco box is having the issues. I can playback files on the Cisco that it recorded fine, but if I start a file the Samsung recorded and try to FF it will just stop, then come back with an error saying the recording is unavailable.

Sup Mike?

 

Did you mean to say, "If I start a file the Cisco recorded and try to FF it will stop....

 

You are talking about only the Cisco having trouble, but than mention the Samsung having trouble with the FF.  If you can verify the box, I will send to my TWC sources to investigate.  Thanks!

 

Jack

post #17014 of 18549
No.

The Cisco DVR can play back files it recorded fine. The trouble comes when I try to view a file that the Samsung box recorded(The whole point of Whole Home)
post #17015 of 18549
Quote:
Originally Posted by its.mike View Post

No.
The Cisco DVR can play back files it recorded fine. The trouble comes when I try to view a file that the Samsung box recorded(The whole point of Whole Home)

I had a similar problem with a Samsung box not being able to playback stuff recorded on a Cisco box after the 5.2.0_7 update. TWC replaced the Samsung with a Cisco, and everything works fine now. I hope this helps.
post #17016 of 18549
Yeah after a Pm explaining what Ecut meant, I figured that's what's going to happen. I already have a truck roll scheduled for Friday.
post #17017 of 18549
Quote:
Originally Posted by BenJF3 View Post

Just caught up on the thread and wanted to know if anyone else is still getting audio drop outs? It's been a consistent issue for a long time and I'm getting reports from my customers as well that they experience it. The work around is to "jump back" then go live again which restores it. Confirmed on the 8742 and 8640. The other glitch I'm noticing is that the DVR end screen comes up before the program is actually over if you are fast forwarding.Also, many, many shows are still cutting off the ends.
I had to force a reboot again yesterday because the box was so unusable. 5 second button press delays, loss of the banner, DVR showing shows in the guide window, etc...
I'm getting to find ALOT more with this software because I've been laid up a bit so I'm actually watch more TV than usual.

I've had audio dropouts sporadically with my 8300HD...but they're really not bad enough to complain about except the Comedy Central Roast of Roseanne...they were so bad and throughout the show (first 10 minutes anyway) that I just deleted it and re-scheduled it to record the following week. Funny thing was the dropouts were just as bad one week later on that show, so I chalked it up to a bad Comedy Central feed to TWCNY....I managed to get an uncensored copy off the internet using "some method" and the audio was great - also turned out I would have heard a lot of bleeps on the CC version if there weren't the dropouts anyway. Otherwise on shows you may get a dropout here or there, but nothing major enough to complain about.

I do get a lot of shows that seem to cut off early (seems like a minute or less - but still).
post #17018 of 18549
Does anyone here know if NYC is going to ever evolve past the 5.0.2_6 version of the software? You can't imagine how slow, the lag is when in the guide or to view any material or worse yet to scrowl between recorded shows.. It sometimes sits for 5 seconds. Terrible. I have a Samsung 3272 and it was absolute torture getting this box. I'm happy with this box and I'm hoping it's the software and not the box. In NY more than likely if I go to swap out this box they will have an SA 8300 which is totally unacceptable...
Edited by rit56 - 9/4/12 at 1:00pm
post #17019 of 18549
Quote:
Originally Posted by rit56 View Post

Does anyone here know if NYC is going to ever evolve past the 5.0.2_6 version of the software? You can't imagine how slow, the lag is when in the guide or to view any material or worse yet to scrowl between recorded shows.. It sometimes sits for 5 seconds. Terrible. I have a Samsung 3272 and it was absolute torture getting this box. I'm happy with this box and I'm hoping it's the software and not the box. In NY more than likely if I go to swap out this box they will have an SA 8300 which is totally unacceptable...

5.0.2_9 seems to be spreading - so hopefully soon.
post #17020 of 18549

Anyone still running a 8300hd or 8300hdc ... you really should upgrade. Those boxes are really small HDD, old and slow (under-powered for lots of HD we have now). A newer box it the same monthly cost.

 

Most service centers will let you put your name on a list. When they get the model you want, they call you.

 

If you already are paying for 2 DVRs, you might want to sign-up for Whole-House DVR service (it's only a little more). They will come to your residence and setup and swap in new boxes. While you don't get to pick between Cisco or Samsung or models, they will be newer models to handle this service.

 

What I did ... got on list and they called me 2 weeks later. Swapped 2 old 8300hd for new Cisco 8742 and matching 4642. They even gave me 1 year special price... paying less per. month for more space and performance. So now, I have Whole-House with the exact new Cisco boxes I wanted.

 

Another 4642 (to service yet another room with system) is only $10 more (total) ... same price as a very basic TW digital tuner.

post #17021 of 18549
But the 8300hd is faster and supports esata.

Sent from my Galaxy Nexus using Tapatalk 2
post #17022 of 18549
I have a Cisco 8642 and a Samsung 3272 minus whole house service.

Sent from my Galaxy Nexus using Tapatalk 2
post #17023 of 18549
Quote:
Originally Posted by hdtvfan2005 View Post

But the 8300hd is faster and supports esata.

IIRC, the only DVR that the 8300hd is marginally faster than  ... is maybe the 8300hdc.

 

The Cisco 8742 has:

eSata

1394

USB 2.0

Ethernet

HDMI

IR

Optical SPDIF Audio

Component

Composite

 

I haven't tried eSata yet. I have a feeling it works because it's suppose to the the "file server" for the Whole-House. Probably won't need to try it though ... the internal HDD is many times larger than the old 8300's drive. Even recording all shows on HD quality, drive still has plenty of space (couldn't really do that on 8300 ... it would fill-up too fast).

post #17024 of 18549
Quote:
Originally Posted by its.mike View Post

No.
The Cisco DVR can play back files it recorded fine. The trouble comes when I try to view a file that the Samsung box recorded(The whole point of Whole Home)

 

Got it!

 

Mike as a Whole Home Sub,

 

My sources would recommend that each recorded and playback devices matches.  (i.e Either all boxes should be Ciscos, or all boxes should be Samsungs, or all boxes should be Motorollas for best results.)  Customers have had the issues you describe when trying to mix and match boxes as Whole Home/Signature Home Subs.  You need to replace that Samsung box with another Cisco, and than you should be all set to go once the new box activates.

 

Jack

post #17025 of 18549
Quote:
Originally Posted by Tesla1856 View Post

IIRC, the only DVR that the 8300hd is marginally faster than  ... is maybe the 8300hdc.

The Cisco 8742 has:
eSata
1394
USB 2.0
Ethernet
HDMI
IR
Optical SPDIF Audio
Component
Composite

I haven't tried eSata yet. I have a feeling it works because it's suppose to the the "file server" for the Whole-House. Probably won't need to try it though ... the internal HDD is many times larger than the old 8300's drive. Even recording all shows on HD quality, drive still has plenty of space (couldn't really do that on 8300 ... it would fill-up too fast).
Even though the 8742 PHYSICALLY has the above - I'm not sure that any of them are functional (have the firmware to support). Examples: eSata, 1394, USB, Ethernet. The 8300HD has most of those functional plus it also has S-Video out.

BTW: The 8300HD is MUCH faster than the 8300HDC and noticeably faster than the 8742 running ODN.
post #17026 of 18549
Quote:
Originally Posted by Satch Man View Post

Got it!

Mike as a Whole Home Sub,

My sources would recommend that each recorded and playback devices matches.  (i.e Either all boxes should be Ciscos, or all boxes should be Samsungs, or all boxes should be Motorollas for best results.)  Customers have had the issues you describe when trying to mix and match boxes as Whole Home/Signature Home Subs.  You need to replace that Samsung box with another Cisco, and than you should be all set to go once the new box activates.

Jack
Thanks. Odd that it's only this latest "update" that caused the issue.
post #17027 of 18549
Quote:
Originally Posted by Tesla1856 View Post

Anyone still running a 8300hd or 8300hdc ... you really should upgrade. Those boxes are really small HDD, old and slow (under-powered for lots of HD we have now). A newer box it the same monthly cost.

 

Most service centers will let you put your name on a list. When they get the model you want, they call you.

 

If you already are paying for 2 DVRs, you might want to sign-up for Whole-House DVR service (it's only a little more). They will come to your residence and setup and swap in new boxes. While you don't get to pick between Cisco or Samsung or models, they will be newer models to handle this service.

 

What I did ... got on list and they called me 2 weeks later. Swapped 2 old 8300hd for new Cisco 8742 and matching 4642. They even gave me 1 year special price... paying less per. month for more space and performance. So now, I have Whole-House with the exact new Cisco boxes I wanted.

 

Another 4642 (to service yet another room with system) is only $10 more (total) ... same price as a very basic TW digital tuner.

My SA-8300HDC runs very well after the ODN 5.2.9 upgrade.  I had a couple of techs tell me over the years, that if your box works, keep it because you don't know what you are going to get in an exchange.  Remember that what the office in stock and what a tech has on his truck will vary daily.  You could be swapping out a slow, but perfectly working well box, and get another box with problems.

 

To upgrade or not to upgrade, that is the question.  Here are some things that may help you decide:

 

1.) As stated above, is your box working well?  Do you need to upgrade in this case?

 

2.) Remember, if you have MDN, a non-C SA-8240HD or non-C SA-8300HD with an external drive connected, and you get an ODN box you will LOSE external drive support.  The newer box if it is an SA-8240HDC or an SA-8300 HDC will be slower than the MDN 8300. non-C , SA-8240 non-C, or non-C SA-8300.

 

4.) All recordings, of shows, series, and settings will be wiped out if you get a new box.

 

5.) Nothing stops the tech from brining a legacy model box to replace the box you just replaced, or the office to be in the same situation.

 

6.) Some divisions will only give the next generation modern boxes to Signature Home and Whole House Subs.

 

7.) Do you need a bigger hard drive, or a 3D viewing box for TWC's new 3D services?  This would be a reason to upgrade.  If you have a 3D TV, call TWC if you need a 3D package and tell them you need a 3D compatible box.  This will be put on the work order.

 

8.) Caller ID on TV (Requires Digital Cable and Digital Phone from TWC) may take 6-24 hours to activate on new or swapped boxes.  Remote DVR Manager may take up to 72 hours to activate with new or swapped boxes.

 

Jack


Edited by Satch Man - 9/4/12 at 5:23pm
post #17028 of 18549
Quote:
Originally Posted by davehancock View Post

Even though the 8742 PHYSICALLY has the above - I'm not sure that any of them are functional (have the firmware to support). Examples: eSata, 1394, USB, Ethernet. The 8300HD has most of those functional plus it also has S-Video out.
BTW: The 8300HD is MUCH faster than the 8300HDC and noticeably faster than the 8742 running ODN.

Well, I know the USB has at least power on it because I have a Cisco IR Extender working on it (TW office just gave it to me ... since box is down low to floor).

 

I used to do some high-res captures from S-Video and there was never a noticeable difference between it and Composite (even though there should have been). I think it's because their Composite circuit is just very good.

 

I'm going to eventually try to video capture from 1394-Firewire. I'll post back here and let you guys know about 1394 and any other ports I confirm are enabled.

 

I support infrastructure, but I'm mainly into our HTPCs and the rest of the HomeTheater components. My wife is the resident DVR expert/operator. She says the 8742 is better than the 8300HD is every way ... WAF is at all-time high.


Edited by Tesla1856 - 1/29/13 at 2:32am
post #17029 of 18549
Quote:
Originally Posted by its.mike View Post

Thanks. Odd that it's only this latest "update" that caused the issue.

Sup Mike?

 

Did I read right that you have a truck roll scheduled?  Let us know what happens with that, and I would recommend that you let the tech know that you want the same box manufactures on your home network.  So in your case, as the Samsung is problematic, get all Ciscos.

 

My source makes sure that when he does installs or upgrades for Multi-room or Signature Home clients that each box comes from the same company.  Additionally, it is possible that a conflict may have started brewing with the mixed Cisco and Samsung boxes on an early version of Navigator.  But because updates "bring out" new features and functions, sometimes they inadvertently expand on little bugs that have been in the system for awhile.  He always tells his customers, "Don't mix your cable box manufacturers."

 

Keep us posted!  Thanks!

 

Jack

 

PS.  Since you have Signature Home already Mike, I would call your PSA agent before your appointment, and make sure that he or his tech comes and brings the Cisco box(es) with him to replace the Samsung.


Edited by Satch Man - 9/4/12 at 6:01pm
post #17030 of 18549
Quote:
Originally Posted by Tesla1856 View Post

I used to do some high-res captures from S-Video and there was never a noticeable difference between it and Composite (even though there should have been). I think it's because their Composite circuit is just very good.
So did I (do captures) and there is a difference. Because of filtering limitations, composite is essentially inferior to S-Video.
Quote:
Originally Posted by Tesla1856 View Post

My wife is the resident DVR expert/operator. She says the 8742 is better than the 8300HD is every way ... WAF is at all-time high.
But, at least in Rochester NY the 8742 is noticeably "sluggy" compared to the SA8300HD. (I had both for awhile till I viewed all of the recorded programs on the old DVR). It is not terrible, and some of the multi-room feeatures may bias your wife's opinion - but the SA8300HD:
  • Is faster (responding to commands)
  • Has greater storage capacity (via eSata, which apparently is not implemented on ODN).
  • Also the USB apparently does not have the file transfer/sharing capacity usually associated with USB. Though it's use for IR extender does make sense.
post #17031 of 18549
Quote:
Originally Posted by Tesla1856 View Post

Anyone still running a 8300hd or 8300hdc ... you really should upgrade.

I wish things were that simple, but (at least for me), they are not.

BrightHouse made my 2 8300HDs become unreliable ("The set-top was unable to record this program") with some updates around Halloween 2011. After much run-around from BrightHouse (BHN), I swapped them for 2 8742s this summer. Based on everything I had read online, I thought I was getting a better DVR (bigger disk, smaller unit, more efficient, faster processor, whole house capable). But in reality, my 8742s are as dumb as a box of rocks. They have many things broken that have worked for years on the 8300HD.

I am hoping that the new updates arrive before I throw BHN to the curb and that they fix all the issues I listed in post 17012. Getting support from BHN has been horrible. They are good at making sure I have good signal level, but they cannot answer anything about the DVR models, how they compare, how they actually function, etc. The techs say "they are all the same" and they obviously are not. All the customer service people can do is reboot and roll a truck, hoping that the new box they give you has different problems that you might not notice.
post #17032 of 18549
The firmware version is on the 1st diagnostic page, the 2nd line (I believe), correct?
If so, mine says OTR (or OTA) V2.0.0.1802 or something like that. All the references here name a V5.2.
What's up with that? confused.gif
post #17033 of 18549
Looks like CNY added a significant amount of channels to the AutoHD feature overnight. Still not all, but better than the 10 or so it was. I'll try to clock a full list here.
post #17034 of 18549
Quote:
Originally Posted by BenJF3 View Post

Looks like CNY added a significant amount of channels to the AutoHD feature overnight. Still not all, but better than the 10 or so it was. I'll try to clock a full list here.

FWIW: I disable AutoHD because I intentionally record SD content on SD channels (e.g. Big Brother), so I get the gray bars on playback. This is good for my plasma. When AutoHD overrides my channel selection, I get black bars instead, which is bad for my plasma. If you have a plasma, I recommend disabling AutoHD.

-Ted
post #17035 of 18549
You must have a really old plasma? Burn in on current gen plasmas is almost non-exisitent unless you really instigate it. I routinly find family members watching letterboxed, window-boxed, and pillar-boxed content and have yet to see any burn in. (image retention-yes, but no permanent burn in). You would literally have to leave an image there for days. A few hours TV watching should be fine. However, it would be nice if the TWC hardware still had the option on how to display the side bars when applicable.


As for the AutoHD additions in our division, they are up to a little more than 75. Here is a list of all the channels I just found with AutoHD enabled:

NBC
PBS
CBS
MNT
Fox
ABC
YNN
CW
TBS
WGN
ION
QVC
USA
ABC Family
Spike
ESPN
ESPN2
TNT
CNN
VH1
Animal Planet
A&E
E!
Discovery
YES
CMT
TLC
Food Network
MSG+
EWTN
MSNBC
Headline News
F/X
SNY
HGTV
SyFy
Comedy Central
Bravo
Hallmark
Travel Channel
Fox News
History
BET
Cartoon Network
AMC
MTV
CNBC
Lifetime Movie
MSG
TCM
WE
Disney
TruTV
MLB
SPEED
Fox Business
National Geographic Wild
Fox Soccer
ESPN News
ESPNU
NY1
Style
The HUB
Science
Destination America
National Geographic
H2
BBC America
Bio
G4
DIY
FUSE
Cooking Channel
REELZ
Disney XD
IFC
NBA
Showtime2

Still missing many (some key sports channels), but this is a big step in the right direction.
post #17036 of 18549
Quote:
Originally Posted by BenJF3 View Post

You must have a really old plasma? Burn in on current gen plasmas is almost non-exisitent unless you really instigate it. I routinly find family members watching letterboxed, window-boxed, and pillar-boxed content and have yet to see any burn in. (image retention-yes, but no permanent burn in). You would literally have to leave an image there for days. A few hours TV watching should be fine. However, it would be nice if the TWC hardware still had the option on how to display the side bars when applicable.
.

Actually, brand new, but over the lifetime of the panel, pixels that get used less, will lose brightness slower than ones that get used more. It really isn't burn-in or even IR, I am concerned about, but image uniformity over the lifespan of the panel. (yes, I am probably being paranoid) FWIW, 2012 Panasonics apparently have horrible IR, and, in some cases, burn-in, so even if I wasn't concerned about long-term issues, I'd want gray side bars if I had one of those.

As opposed to AutoHD, I'd prefer it if TWC just put the HD channels lower. Having 4-digit channel numbers for all HD channels is kind of annoying.

-Ted
post #17037 of 18549
Quote:
Originally Posted by ncted View Post


Actually, brand new, but over the lifetime of the panel, pixels that get used less, will lose brightness slower than ones that get used more. It really isn't burn-in or even IR, I am concerned about, but image uniformity over the lifespan of the panel. (yes, I am probably being paranoid) FWIW, 2012 Panasonics apparently have horrible IR, and, in some cases, burn-in, so even if I wasn't concerned about long-term issues, I'd want gray side bars if I had one of those.
As opposed to AutoHD, I'd prefer it if TWC just put the HD channels lower. Having 4-digit channel numbers for all HD channels is kind of annoying.
-Ted

I have trained the family to zoom 4:3 (usually SD) content with # button. Yes, it gets close to chopping some heads, but we are used to it. Fortunately, we hardly ever record any 4:3 content these days. This way, it doesn't matter what color the bars are because these don't appear.

 

Personally, I think it's ok to watch a little 4:3 content on plasma, AS LONG AS you watch an hour or so of 16:9 or WideScreen content afterwards. This helps to exercise all the pixels and even out any IR. If someone goes crazy with the 4:3, run the horizontal white bar thingy before turning the TV off. Also, be sure the "auto shift pixels" option is on.

 

Thanks for the heads up on the AutoHD feature ... I didn't even know we had that now. We got the "Black Guide update" a couple of weeks ago, so I'll have to see if I can find it.


Edited by Tesla1856 - 9/5/12 at 12:16pm
post #17038 of 18549
Quote:
Originally Posted by WayneW View Post


BrightHouse made my 2 8300HDs become unreliable ("The set-top was unable to record this program") with some updates around Halloween 2011. 
They have many things broken that have worked for years on the 8300HD.
 

That's exactly what happened to our 2 TimeWarner 8300hd DVRs ... and what prompted me to find a solution.

 

They were both doing it, so we knew it was the software updates and not the machines (hardware). It's my understanding that the new software version was generally buggy now or that the software complexity had finally stretched beyond the processor capabilities of these older tech. machines.


Edited by Tesla1856 - 9/5/12 at 1:27pm
post #17039 of 18549
Quote:
Originally Posted by WayneW View Post


I wish things were that simple, but (at least for me), they are not.
BrightHouse made my 2 8300HDs become unreliable ("The set-top was unable to record this program") with some updates around Halloween 2011. After much run-around from BrightHouse (BHN), I swapped them for 2 8742s this summer. Based on everything I had read online, I thought I was getting a better DVR (bigger disk, smaller unit, more efficient, faster processor, whole house capable). But in reality, my 8742s are as dumb as a box of rocks. They have many things broken that have worked for years on the 8300HD.
I am hoping that the new updates arrive before I throw BHN to the curb and that they fix all the issues I listed in post 17012. Getting support from BHN has been horrible. They are good at making sure I have good signal level, but they cannot answer anything about the DVR models, how they compare, how they actually function, etc. The techs say "they are all the same" and they obviously are not. All the customer service people can do is reboot and roll a truck, hoping that the new box they give you has different problems that you might not notice.

Sorry that BSN's forum was not more help, Wayne.  Have you had signal and line checks done by a tech?  Set up a truck role to do that and also request two Cisco boxes.  Emphasize that both SA-8300HD's are not recording reliably since 2011, and you want signal tests and a drop line check, in addition to a different model box.  Let us know how that goes.

 

Worst case, they bring an SA-8240HDC or SA-8300HDC instead of a Cisco, or even a Samsung.  You will at least have signal checks done.  Have them check the drop-line, and  the cables in back of the TV/equipment as well.  The software update of the Black Guide works great for me, even on my SA-8300HDC!  I wish BHN was more helpful telling you when the new guide is coming.  But in the meantime, first recommendations:

 

1.) Truck role for signal checks (to TV and equipment)

2.) Drop line check and possible replacement

3.) Two new Cisco boxes (first choice) or Samsung boxes (second choice) or SA-8240HD or SA-8300HD. (Third Choice) or SA-8240HDC or SA-8300HDC.  Note the SA C-Boxes got a good speed boost with ODN 5.2.9, which makes them almost as fast as MDN!

 

Let us know what happens!

 

Jack

post #17040 of 18549
Quote:
Originally Posted by Satch Man View Post

You will at least have signal checks done.  Have them check the drop-line, and  the cables in back of the TV/equipment as well. 

Jack

 

Satch Man is so right ... wise words.

 

The signal at POE should be close to 0 or +1.

 

Since we have structured wiring (and a lot of it) in a large house ... TW installed a powered coax booster at the main distribution panel (inside house ... where the main signal gets split to all the rooms). This helps insure the good IN signal makes it to all the rooms.

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