But how does that justify crappy service for which subs are paying $200 a month (or more?) Ben's had issues with TWC ever since Navigator came to his region and has had issues that were never resolved ranging from freezing, box rebootings, recordings not being recorded, updates that fix minor things and break other things. He has followed all the steps, worked with Supervisors, is a TWC Signature Home Sub, that is supposed to have better techs, and nothing has stayed "fixed." I feel so bad for Ben, because he doesn't deserve this crap just to watch TV.
It reminds me of another customer who lived in a dwelling that had really old wiring and it extended out to a main node. They couldn't get Food Network to come in, and after many, many, many tech visits, the problem was traced to old street wiring. The person in the living complex told the manager, or maybe it was a TWC higher up who spoke to building management. The cable guy who was a level 3 tech, recommended a complete rewire of the dwelling all the way out from the pole drop to the main circuit box on the street. Management refused to do the rewire, saying that we can't disconnected and do a re-wire just cuz of one channel.
Ten years ago I had a cable issue where channels would not come in, but others where OK. Replaced the drop line, problem came back days later. I had two supervisor techs out and they traced the problem out to a bad junction box in the street about two blocks over. They replaced the circuit box, but said. "You know your lines are so old! Actually when we had AT&T I think a phone guy said the same thing. He added, I wouldn't use them to tie up tomato plants." They actually had to come out and completely rewire the street to fix the problem. It took about a week to find and fix the problem. However, I think Ben's and his subs issues go beyond the box, beyond inside wiring, beyond the line drop to relate to an issue in the streets, maybe several streets with outdated wiring and TWC Syracuse either does not know how, or is too lazy to fix the issue.