Originally Posted by BenJF3
I kind of chuckle at the "Enjoy Better" slogan. It's almost like they are egging you on to switch providers. Like, you could Enjoy Better if you were with someone else.
Good call, Ben!
That slogan I think the marketing team wants to show that customers are enjoying better. But what is better? There really isn't anything that TWC has done that the competition has not already done and improved ten times over. I mean maybe better in terms of the quality of the HD line-up and Start-Over, Look-Back, and Caller ID on TV. But that slogan is very vague. Even their old "The Power of You." proves nothing. What power? They used to have "Home of Free HD" and got challenged by that, because you still had to pay for cable to get cable service in HD. Wisely, TWC changed that to "No Fee HD" which actually does reflect an honest assessment because if you get the channel in SD you don;t have to pay extra for the HD equivalent. Does Direct TV still charge $10 more for the HD tier?
I think what is better than the competition with TWC is the variety of the HD line-up and On Demand Services. TWC has been helpful with retention deals and discount rates to keep customers happy in that regard. But it does not take away their woefully inconsistent intra-structure with regards to cable TV service and equipment that drags those POS divisions into the sewer and those division personal either don't know, don't care, or are incompetent to fix cable TV problems.
If TWC would put the effort into a quality guide and reliable DVR service across divisions, like they have with Digital Phone and High Speed Internet, we would have a good company across the board. However, too many divisions don't care or don't know how to address cable TV problems. Customer Services; answer to "Reboot the box to solve the world's problems" puts a band-aide on a train wreck. I don't see the incentive from TWC to improve cable TV service and supply better training for the reps, because there is no financial incentive for them to do that.
I would love to be proven wrong where our feedback and ideas on the guide and its inconsistent reliability are addressed by a top executive who actually sits on development meetings and makes the decisions about features and updates. There really is not a place to go at TWC where you can if you have 20-30 years of computer, technology, and software experience talk directly to the techs and the customers who know the business can influence the development of the IPG/DVR to make a better product. What do the marketing executives know about programing? guide development? SDV issues? Navigator problems? TWC needs to stop treating experienced tech people who come to this forum like we are brain-dead! Let's get some answers from the programmers and developers as to why Ben's cable TV in the Syracuse/Rome New York area is a POS! You think some marketing guy is gonna know that? Get the Navigator developers on this forum so that they can get direct inquiry's from experienced customers like us!
I have always been as far to TWC as possible, I praise them when they do good things, but feel compelled to criticize them when they do inept things. And in my division here in Wisconsin, they have done very good things. In Ben's division and the customer's he serves they have proven to be the worst! Somebody responsible and qualified needs to step up to the plate in Ben's division and get that service up to a decent level, but this crap that Ben and his customers have had in his division reflects terribly on the company as a whole, and in his area, they just don't care. And THAT is what needs to change.