Originally Posted by archiguy
I think TWC doesn't really care about their DVR's, or the customers that use them. They know the Holy Grail is VOD sourced from the home office where FF can be disabled and/or you pay for every airing of every show you want to watch. That's the future they're waiting for. The more control they have and the less we have, the greater their profits.
What their video customers want is of very little concern to them. Abandoning Passport in favor of Navigator and sticking with it for so long illustrates that as clearly as shouting it from the rooftops. They get away with it because they have engineered a no-competition local environment for video cable and high-speed broadband in most markets. Like heath care, we pay more and get less for it than nearly every other developed nation. This happens because our elected leaders are beholden to lobbyists and the special interests they represent, not constituents. Us, they pander to. The lobbyists, they listen to.
This is why monopolies are bad, kiddies.
It's about control. If TWC could get a name on a DVR with their logo on it, they would jump at that chance regardless of the DVR's quality to customers. They abandoned Passport/SARA to use Navigtor so that they could have a monopoly over features and functions without having to "Pay the Piper" (i.e outside venders) for a better product. Who knows? TWC would probably force another rate increase on customers if they brought in an outside STB vender to design the guide. I don't think they see a strong future for set-top boxes, so TWC thinks, why bother putting any more time and effort into them because its not a money maker for them.
However, if they had more modern DVR's with a better guide, it would be a good source of revenue for them, and that's what the company doesn't see. I guess the question, if it's always the dollar that is the bottom line, how is Direct TV's business model different? There is no question that subs are leaving TWC video services because of the Navigator Guide. It's not exactly true that TWC has no competition, because they do, its called Direct TV, Dish Network, and U-Verse.
I know this is of little consolation to Ben's and others "Navigator Nightmares" but I have heard that Charter Cable has a crap a$$ guide too and so does Cablevision, which is in other parts of New York. I don't know about the reliability of those guides, but I'm told that Cablevision's guide makes Navigator look like Tivo.
In a good division, I think Navigator will never be above OK, and will only go above that in very small steps, if ever. My concerns are trying to get a grip on why Ben's division is so bad with Navigator? I agree with Ben that tons of subs are putting up with mediocre video service from TWC because they either don't know any better, don't have other options, and some have even switched with different sets of issues. I still believe that cable has the best deals and HD line-up. However, the competition has equipment that is light-years better, and I would suspect better techs as well who know the technology across the board.
And TWC can dangle the Start Over, Look-Back, and Caller ID on TV, as well as the most VOD of the competitive providers. People put up with the POS guide because those little applets are money makers for TWC. The Triple Play deals are good, (especially for new customers.) I think that TWC sees a strong future in mobile technology, and high-speed Internet. However, years ago, they lost respect for the very service that was their foundation, cable TV. Navigator hurt TWC's reputation, far worse than anything that they believed Navigator could have done to help them.
JackEdited by Satch Man - 10/1/12 at 6:31pm