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post #17401 of 18035
10/22/12 at 9:27pm
Quote:
Originally Posted by Justin Sullins View Post

I'm going to call TW on my break and bitch them out until they put someone on the line that knows what they're talking about.

good luck with that, no such people exist

i've called several times and asked for a tech operations supervisor, i got someone to call me back the first time months ago, said engineers were going to watch my box for a couple weeks and he'd get back to me.
the two subsequent requests have gone un-answered....
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post #17402 of 18035
10/23/12 at 3:50am
I think TWC is jealous. They know Comtrash has the worst customer service and they don't want to be #2 anymore. biggrin.gif
A friend has had FOUR 'no shows' to deliver two dozen DTA's. Apparently, they don't have them to give out since somewhere around half do not work. Yes, is is four appointments and 24 boxes. wink.gif
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post #17403 of 18035
10/23/12 at 7:08am
Quote:
Originally Posted by ncted View Post

Got gome from a quick trip to the mountains to find that one of my 8742 was completely locked up. Nothing recorded on Friday or Saturday. I suspect it is only a matter of time before the wife and I are discussing whether to try Tivo again or see if we can get Dish (now that AMC is back on).
-Ted

To add insult to injury, recordings now seem to be taking up twice as much space as they used to. Instead of an hour being 1-2% of capacity, they are more like 3%. I assume this is the same problem others are experiencing.

-Ted
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post #17404 of 18035
10/23/12 at 7:11am
Quote:
Originally Posted by Justin Sullins View Post

I have a Tivo Brand DVR. I use a Cisco Tuning Adapter. Usually the signal gets timed out when it's stuck on the same channel overnight but when the Tivo starts a new recording it swaps tuners and refreshes the signal. Everytime I complain about an issue I have with the Tivo, which isn't very often, TW always points the finger at Tivo so I'm used to it. I live in suburbs of KC, (newer area), so the signal is not always as strong as it should be. I have to have a tech come out twice a year to fiddle with the line coming in and then it's fine for about 6 mos. Wish Tivo would just implement their own cable service.

How often do you have Tivo/TA issues? That is obviously my other option with TWC. When I tried it before, I seemed to have issues tuning SDV channels fairly often. Do you have access to switch to the new Google fiber service in your area?
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post #17405 of 18035
10/23/12 at 9:44am
Quote:
Originally Posted by ncted View Post

How often do you have Tivo/TA issues? That is obviously my other option with TWC. When I tried it before, I seemed to have issues tuning SDV channels fairly often. Do you have access to switch to the new Google fiber service in your area?

I never have Tivo issues unless it's related to TW. Mainly signall issues as I described earlier but it rarely happens. I got a flyer in the mail stating they were doing a switch of some sort to the cable card service. I honestly don't know what it was they did but the flyer did say it would directly impact people with Tivo for a while unless they have a Tru2Way Card, which I do so I don't know why I'm having issues all of the sudden. I had more issues last night where shows wouldn't record due to lack of signal.
I do have access to Google in my area and I will be switching to their internet early '13 but not sure if their cable service is going anywhere just yet.
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post #17406 of 18035
10/23/12 at 10:23am
Quote:
Originally Posted by videobruce View Post

I think TWC is jealous. They know Comtrash has the worst customer service and they don't want to be #2 anymore. biggrin.gif
A friend has had FOUR 'no shows' to deliver two dozen DTA's. Apparently, they don't have them to give out since somewhere around half do not work. Yes, is is four appointments and 24 boxes. wink.gif

Here in Wisconsin,

While the DVR's and guide are very outdated, service has been good. We get good discounts through Customer Retentions each year. Phone and Internet have been outstanding. And we have had cable for 25 years.

The worst part is the outdated STB guide, and TWC's apathetic attitude about it. Passport was so much better, and I believe it was one of the worst decisions TWC ever made to develop their own guide to save money. Customers could do things with the Passport Guide ten years ago that Navigator is just starting to do now. If TWC would have kept Passport, we wouldn't even have this thread and all of Gator's problems. I resent TWC for taking away features that should be there in a supposed 2012 system. (Keyword Search, Guide Filtering applied to search screens, manual recording.) and better reliability across divisions.

That guide was such a stupid catastrophic mistake! Six years later, and we get a new color scheme and a Time Grid Guide Filter? Thanks TWC for marching boldly into the year 2000. If its any consolation, Comcast and Charter cable have guides that suck as well! I think that about ten years ago, TWC and potentially other companies as well, moved away from supporting the core foundation of their product, cable TV. They make so much money of of Digital Phone, High Speed Internet, and Mobile Technologies that the STB's and the guides have become a passing afterthought. Keeping the guides just average because the overwhelming majority of customers don't care, don't know any better, or haven't seen better. What TWC fails to realize is that you will improve the STB and customer experience by creating a better guide. Don't give the competition something to laugh at with Navigator, TWC. Don't give customers a reason to cancel cable because of the Navigator Guide, (Which many are doing BTW.) Spend more time developing the Navigator Guide and keep customers in the loop as to what's coming as well as system bugs being fixed. If your programers and developers can't get Navigator up to 2012 standards, abandon Navigator altogether, by bringing in a development team that specializes in STB guide development and deployment. Navigator could be just as good as TWC Digital Phone and TWC High Speed Internet, if only TWC would care more about fixing its problems and updating the software with modern technology feature sets.

Jack
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post #17407 of 18035
10/23/12 at 10:52am
I call Tivo for my issue. Phone is answered within 3 rings. Tell the Tivo Tech my issue. Checks the status of my equipment, internet, and cable signal. Says everything is running smoothly. Notices something different about my tuning adapter diagnostics. He says I should call TWC and ask them if they changed something about how their tuning adapters are running that my issue is directly related to the tuning adapter. Total time on the call was 7 minutes. I call TWC. 12 minutes go by before I talk to a live agent. I proceed with all the necessary BS and then I get to my issue. She puts me on hold for 14 minutes. Another agent answers having no clue what I talked about with the previous agent, so I proceed again with all the necessary BS. She then tells me, "I'm sorry for your inconvenience. Please hold while I transfer you to the Tivo Dept." 22 minutes I'm on hold and the same agent answers. She apologizes and puts me on hold again. 25 minutes go by and I hang up. WTF!!!!!!!!!!!! I'm sure everyone here has had a similar experience but that is just plain rediculous and I can't believe they're sooooooo bad with customer service. I rebooted my Tuning Adapter in the hopes it resolve the issue. After that whole TW experience I'm seriously considering switching to DirecTV and using Google as my internet porvider.
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post #17408 of 18035
10/23/12 at 12:03pm
Quote:
Originally Posted by Justin Sullins View Post

I call Tivo for my issue. Phone is answered within 3 rings. Tell the Tivo Tech my issue. Checks the status of my equipment, internet, and cable signal. Says everything is running smoothly. Notices something different about my tuning adapter diagnostics. He says I should call TWC and ask them if they changed something about how their tuning adapters are running that my issue is directly related to the tuning adapter. Total time on the call was 7 minutes. I call TWC. 12 minutes go by before I talk to a live agent. I proceed with all the necessary BS and then I get to my issue. She puts me on hold for 14 minutes. Another agent answers having no clue what I talked about with the previous agent, so I proceed again with all the necessary BS. She then tells me, "I'm sorry for your inconvenience. Please hold while I transfer you to the Tivo Dept." 22 minutes I'm on hold and the same agent answers. She apologizes and puts me on hold again. 25 minutes go by and I hang up. WTF!!!!!!!!!!!! I'm sure everyone here has had a similar experience but that is just plain rediculous and I can't believe they're sooooooo bad with customer service. I rebooted my Tuning Adapter in the hopes it resolve the issue. After that whole TW experience I'm seriously considering switching to DirecTV and using Google as my internet porvider.

I agree that customer service varies considerably from division to division. TWC is clueless as a whole with providing any type of assistence with third-party software and systems.

Jack
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post #17409 of 18035
10/23/12 at 12:15pm
Quote:
Originally Posted by Justin Sullins View Post

I call Tivo for my issue. Phone is answered within 3 rings. Tell the Tivo Tech my issue. Checks the status of my equipment, internet, and cable signal. Says everything is running smoothly. Notices something different about my tuning adapter diagnostics. He says I should call TWC and ask them if they changed something about how their tuning adapters are running that my issue is directly related to the tuning adapter. Total time on the call was 7 minutes. I call TWC. 12 minutes go by before I talk to a live agent. I proceed with all the necessary BS and then I get to my issue. She puts me on hold for 14 minutes. Another agent answers having no clue what I talked about with the previous agent, so I proceed again with all the necessary BS. She then tells me, "I'm sorry for your inconvenience. Please hold while I transfer you to the Tivo Dept." 22 minutes I'm on hold and the same agent answers. She apologizes and puts me on hold again. 25 minutes go by and I hang up. WTF!!!!!!!!!!!! I'm sure everyone here has had a similar experience but that is just plain rediculous and I can't believe they're sooooooo bad with customer service. I rebooted my Tuning Adapter in the hopes it resolve the issue. After that whole TW experience I'm seriously considering switching to DirecTV and using Google as my internet porvider.

Have you tried the cablecard hotline? 1-866-606-5889

They were always very helpful when I was having trouble.

-Ted
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post #17410 of 18035
10/23/12 at 12:25pm
Quote:
Originally Posted by ncted View Post

Have you tried the cablecard hotline? 1-866-606-5889
They were always very helpful when I was having trouble.
-Ted

I think I might try that if the reboot doesn't work. On a side-note, I've had to reboot my Scientific Atlanta DVR three times in the last month due to my recorded shows vanishing and not having the ability to record. Once I reboot my recorded shows appear again and everything's fine.
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post #17411 of 18035
10/23/12 at 4:25pm
Quote:
Originally Posted by ncted View Post

To add insult to injury, recordings now seem to be taking up twice as much space as they used to. Instead of an hour being 1-2% of capacity, they are more like 3%. I assume this is the same problem others are experiencing.
-Ted

In my case, an hour of HD now consumes 4-5% on my 8640HDC. I think it varies some based on the channel/bitrate/codec in question. It used to be 1-2% like you said. Right now, it has 19 hours of HD and is 78% full. By extrapolation, I figure that its capacity is less than 25 HD hours currently, and shrinking each time I calculate it. I am quite sure it used to hold 50 hours of HD, and I believe even more but never bothered to add it up at that point.
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post #17412 of 18035
10/23/12 at 4:35pm
Quote:
Originally Posted by strikefast View Post

In my case, an hour of HD now consumes 4-5% on my 8640HDC. I think it varies some based on the channel/bitrate/codec in question. It used to be 1-2% like you said. Right now, it has 19 hours of HD and is 78% full. By extrapolation, I figure that its capacity is less than 25 HD hours currently, and shrinking each time I calculate it. I am quite sure it used to hold 50 hours of HD, and I believe even more but never bothered to add it up at that point.

I think my 8742HDC has a larger hard drive than the 8640HDC. I used to have 75 HD hours, and my other 8742HDC seems to still have that capacity, so the percentages should be slightly different.

-Ted
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post #17413 of 18035
10/23/12 at 6:08pm
Quote:
Originally Posted by ncted View Post

I think my 8742HDC has a larger hard drive than the 8640HDC. I used to have 75 HD hours, and my other 8742HDC seems to still have that capacity, so the percentages should be slightly different.
-Ted

Agreed. My 8640HDC has a 320GB WD Blue drive. Per my understanding, the 8742HDC has a 500GB drive. If I end up doing a box swap, I had been thinking of trying to get an 8742HDC for its larger drive size.

Do you have whole home DVR with your 8742HDC's?

BTW, I just deleted two one-hour HD programs. One dropped my disk consumption by 2%, the other by 5%. I also deleted a one-hour SD program, which also dropped it by 2%. I disabled AutoHD, so I don't think I'm being fooled by an HD recording masquerading as that one-hour SD program. Somehow, I'm not trusting my 8640's math right now...
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post #17414 of 18035
10/23/12 at 6:29pm
Quote:
Originally Posted by strikefast View Post

Agreed. My 8640HDC has a 320GB WD Blue drive. Per my understanding, the 8742HDC has a 500GB drive. If I end up doing a box swap, I had been thinking of trying to get an 8742HDC for its larger drive size.
Do you have whole home DVR with your 8742HDC's?

Yep. I think that is the only way to get an 8742HDC, at least in my market.

-Ted
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post #17415 of 18035
10/23/12 at 7:27pm
Quote:
Originally Posted by strikefast View Post

Agreed. My 8640HDC has a 320GB WD Blue drive. Per my understanding, the 8742HDC has a 500GB drive. If I end up doing a box swap, I had been thinking of trying to get an 8742HDC for its larger drive size.
Do you have whole home DVR with your 8742HDC's?
BTW, I just deleted two one-hour HD programs. One dropped my disk consumption by 2%, the other by 5%. I also deleted a one-hour SD program, which also dropped it by 2%. I disabled AutoHD, so I don't think I'm being fooled by an HD recording masquerading as that one-hour SD program. Somehow, I'm not trusting my 8640's math right now...

Sup Strikefast?

I don't think that space percent (% used) of DVR storage usage being incorrect is from a bad box. I think the new black guide possibly messed up the % calculations that were more accurate with the older GUI. ODN 6.0 is the next release in the pipeline, we will have to see if that addresses the storage space issue and makes it more accurate. ODN 6.0 will prep the boxes for advanced search filters and a new On Demand menu. (Signature Home and some Whole Home DVR Markets have the new menus now.) The mid term to long term goal is for TWC/BHN is to get all the functions and features of the guide and boxes to a cloud-based server network. "Cloud Base" is just jargon that means that instead of all the stuff on the box, it will be stored on TWC's network and securely pinged to your account. ODN 6.0 is the prep for the cloud based technology.

The boxes in the coming years that are in the field will just sit there as "dumb terminals" just relay points between the TV and TWC servers. When you swap out a box, the goal is for all your shows and series to sit on the server instead of your DVR. It's sort of how Remote DVR Manager and Video on Demand works now. Long term goals for cable are to finally get rid of all the boxes and have all services be cloud and Internet based tied to your account. When you call and order new services, the channels, or functions will be "unlocked" from the cloud.

Jack
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post #17416 of 18035
10/23/12 at 9:36pm
Quote:
Originally Posted by ncted View Post

Yep. I think that is the only way to get an 8742HDC, at least in my market.
-Ted
Thanks. We both seem to be in the Raleigh/Durham market, hence my curiosity. I think someone earlier in the thread mentioned they were able to get one without the whole home service, but I'm pretty sure it wasn't in our area.
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post #17417 of 18035
10/23/12 at 9:52pm
I'm in the UWS around 88th and Columbus. At about 12:20 AM my Cisco 8640HDC rebooted and the LED was stuck on E-8 for about 8 minutes and then rebooted again. When the picture came back I looked at the diags pages and apparently the box was updated from ODN 5.2.0_7 to ODN 5.2.0_9. Pressing B to search now shows a "Category" option which I believe was not there before. What else is new in this release?
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post #17418 of 18035
10/23/12 at 10:11pm
Thanks for the insight on ODN6, Satch. Yes, I hear a lot about moving things to the cloud on a daily basis. It seems to be the way major players are headed with big data center build outs like Apple, etc. An iTune in the Cloud is conceptually just a song stored in one place, but each person who's bought it gets a small pointer added to their account to indicate that. The space savings add up over millions of users, even for a single song vs. storing a million copies of the same song. I imagine TWC will be happy to not have to worry about all these hard drives in all these DVRs someday wink.gif

Speaking of this, did you see the Boxee announcement within the last week? Their new offering is essentially this very concept--unlimited storage of shows by leveraging cloud storage.

Back to the present, I'm still struggling with the current ODN 5.2.x, because even if the calculation is off with the black guide, it is still deciding to delete content when it gets full based on that calculated figure. ODN6 seems tantalizingly close based on what you said about the whole home/signature rollout, but I've learned that these things tend to take longer to arrive than I would expect. In the meantime, my 8640HDC is not allowing me the buffer/flexibility I expect (and used to have) for getting shows watched before they get deleted. I'm trying to hang on, but it is tough.
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post #17419 of 18035
10/24/12 at 4:27am
Quote:
Originally Posted by tamanaco View Post

I'm in the UWS around 88th and Columbus. At about 12:20 AM my Cisco 8640HDC rebooted and the LED was stuck on E-8 for about 8 minutes and then rebooted again. When the picture came back I looked at the diags pages and apparently the box was updated from ODN 5.2.0_7 to ODN 5.2.0_9. Pressing B to search now shows a "Category" option which I believe was not there before. What else is new in this release?

The update from ODN 5.2.07 to 5.2.09 is essentially bug fixes:

On ODN 5.2.07 the keyboard would lag terribly, especially for multiple listings of the same titles. 5.2.09 fixes this.

Faster Navigation.

Category Search should be the same as version 5.2.07

A is now Find Channels same as 5.2.07 Channel names are categorically grouped by name up/down and by type of content (left/right)

B is Search. Search by Title, Theme, or Rating. Same as 5.2.07

Some divisions are having a slowness bug that gradually gets worse 30-45 days after the update. Possible memory leak. A cold reboot will fix. In my Wisconsin division, since the upgrade to ODN 5.2.09, I have had auto reboots about once a month between 10pm-2:00am. The bug with the 30-40 day slowness is being studied in the labs.

Improved HDMI compatibility.

Jack
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post #17420 of 18035
10/24/12 at 4:31am
Quote:
Originally Posted by Satch Man View Post

The update from ODN 5.2.07 to 5.2.09 is essentially bug fixes:
On ODN 5.2.07 the keyboard would lag terribly, especially for multiple listings of the same titles. 5.2.09 fixes this.
....
Improved HDMI compatibility.
Jack

In my division, Improved HDMI compatibilty means sending a tech out to change the HDMI to a component cable!
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post #17421 of 18035
10/24/12 at 7:08am
Quote:
Originally Posted by strikefast View Post

In my case, an hour of HD now consumes 4-5% on my 8640HDC. I think it varies some based on the channel/bitrate/codec in question. It used to be 1-2% like you said. Right now, it has 19 hours of HD and is 78% full. By extrapolation, I figure that its capacity is less than 25 HD hours currently, and shrinking each time I calculate it. I am quite sure it used to hold 50 hours of HD, and I believe even more but never bothered to add it up at that point.

According to the 8640's spec sheet, the 320 GB Internal Hard Drive stores up to 180 hours of SD or 40 hours of HD programs.
Edited by grenier - 10/24/12 at 7:14am
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post #17422 of 18035
10/24/12 at 7:47am
Quote:
Originally Posted by Satch Man View Post

I don't think that space percent (% used) of DVR storage usage being incorrect is from a bad box. I think the new black guide possibly messed up the % calculations that were more accurate with the older GUI.

Yes, it is a software bug, but a bad one. One of my 8742HDCs shows 50% capacity used for about 25 hours of HD while my other one shows 34% used for the about the same amount of HD recordings.
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post #17423 of 18035
10/24/12 at 8:15am
My wife went off last night trying to watch a show because the audio kept dropping out. She said and I quote "I hate this f*cking box!"
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post #17424 of 18035
10/24/12 at 10:21am
Quote:
Originally Posted by BenJF3 View Post

My wife went off last night trying to watch a show because the audio kept dropping out. She said and I quote "I hate this f*cking box!"

Yea Ben,

Your Navigator division seems to be getting WORSE (not better) with these updates. I would NEVER get cable TV service in your area based on the issues you have! Seriously, I think your whole cable TV division in Syracuse/Utica, New York is smoking crack WHILE they work on their systems!!!! It's almost like in your area, "WTF are they gonna break next with ODN 6.0?""

I just wonder what are other divisions doing that is so different that make the boxes work fine in these areas? And I don't even have a modern box. My little SA-8300HDC chugs along fine with maybe a hiccup or two, not withstanding the 30-40 days slowness bug, but that's on all boxes in many divisions. There's a night and day performance difference.

Jack
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post #17425 of 18035
10/24/12 at 11:13am
Quote:
Originally Posted by BenJF3 View Post

My wife went off last night trying to watch a show because the audio kept dropping out. She said and I quote "I hate this f*cking box!"

What are you waiting for? Are you under contract with TWC?
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post #17426 of 18035
10/24/12 at 11:22am
Quote:
Originally Posted by ncted View Post

What are you waiting for? Are you under contract with TWC?

same thing as me, neither of the satelite companies provide the same level of channels especially in hd, sure they have all kinds of wacky hd channels but for me at least, would have to get the most expensive packages to get all the channels that are included in the basic hd on TW...
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post #17427 of 18035
10/24/12 at 12:05pm
Quote:
Originally Posted by hikouka View Post

same thing as me, neither of the satelite companies provide the same level of channels especially in hd, sure they have all kinds of wacky hd channels but for me at least, would have to get the most expensive packages to get all the channels that are included in the basic hd on TW...

I've actually been considering Dish, which is the only Satellite provider I could possibly get at my house, and they seem to have all the HD channels I watch in their $60/month package. When I had DirecTV at my last house, the only thing I was missing was BBC America HD, and I believe they have added that since I left. I don't watch that much sports, so maybe that is what is missing for you and others who have said the same thing?

-Ted
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post #17428 of 18035
10/24/12 at 1:37pm
Quote:
Originally Posted by Satch Man View Post

I just wonder what are other divisions doing that is so different that make the boxes work fine in these areas?
But Jack, they don't work much better in 'other divisions'. Ever since they rolled out the black guide, my simple little Non-DVR Samsung box is intermittently slower than molasses. And it totally hangs up every couple weeks, requiring a cold reboot.

Trying to bring up any of the demand services is an exercise in frustration. The boiler plate comes up right away, but it takes 30 - 45 seconds for any of the listings to appear. Mean time, the preview window cycles between "please wait", the previous program being watched, and a TWC blurb. Half the time is gets stuck and requires a reboot. Can't imagine how slow other things will be if the box has to go to 'the cloud' for info.

It is not unusual - when scanning the available programs - that I will stop on one program, but the detail information displayed is from the next/previous list. Other times when keying in a particular channel, the box is so slow at accepting data that it appears I missed a button press. Of course, while re-entering data, the previous pops up and screws it all up.

Setting a reminder, the box switches over to the new channel 30 seconds before the selected time. (this has always been the case with the Samsung box, my previous box would switch at the correct time). This may have been acceptable years ago when programs actually started at their assigned time and ended a couple minutes early - nowadays, programs tend to start late and end right on the hour. Have the box switch channels 30 seconds early cuts off the end of the current program.

Ever since they rolled out the 'black guide' things have been goofy. If you consider this as 'working fine' I'd hate to have a box was was misbehaving.

Metro-Milwaukee area
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post #17429 of 18035
10/24/12 at 1:48pm
Quote:
Originally Posted by Derfram View Post

But Jack, they don't work much better in 'other divisions'. Ever since they rolled out the black guide, my simple little Non-DVR Samsung box is intermittently slower than molasses. And it totally hangs up every couple weeks, requiring a cold reboot.
Trying to bring up any of the demand services is an exercise in frustration. The boiler plate comes up right away, but it takes 30 - 45 seconds for any of the listings to appear. Mean time, the preview window cycles between "please wait", the previous program being watched, and a TWC blurb. Half the time is gets stuck and requires a reboot. Can't imagine how slow other things will be if the box has to go to 'the cloud' for info.
It is not unusual - when scanning the available programs - that I will stop on one program, but the detail information displayed is from the next/previous list. Other times when keying in a particular channel, the box is so slow at accepting data that it appears I missed a button press. Of course, while re-entering data, the previous pops up and screws it all up.
Setting a reminder, the box switches over to the new channel 30 seconds before the selected time. (this has always been the case with the Samsung box, my previous box would switch at the correct time). This may have been acceptable years ago when programs actually started at their assigned time and ended a couple minutes early - nowadays, programs tend to start late and end right on the hour. Have the box switch channels 30 seconds early cuts off the end of the current program.
Ever since they rolled out the 'black guide' things have been goofy. If you consider this as 'working fine' I'd hate to have a box was was misbehaving.
Metro-Milwaukee area

Thanks for this post!

Maybe I have just been "lucky" with my DVR. What model is this Samsung box? It has been so long since I have had a non-DVR box, I wonder if the latest Cisco would be faster?

Jack
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post #17430 of 18035
10/24/12 at 2:33pm
Quote:
Originally Posted by Derfram View Post

But Jack, they don't work much better in 'other divisions'. Ever since they rolled out the black guide, my simple little Non-DVR Samsung box is intermittently slower than molasses. And it totally hangs up every couple weeks, requiring a cold reboot.
Trying to bring up any of the demand services is an exercise in frustration. The boiler plate comes up right away, but it takes 30 - 45 seconds for any of the listings to appear. Mean time, the preview window cycles between "please wait", the previous program being watched, and a TWC blurb. Half the time is gets stuck and requires a reboot. Can't imagine how slow other things will be if the box has to go to 'the cloud' for info.
It is not unusual - when scanning the available programs - that I will stop on one program, but the detail information displayed is from the next/previous list. Other times when keying in a particular channel, the box is so slow at accepting data that it appears I missed a button press. Of course, while re-entering data, the previous pops up and screws it all up.
Setting a reminder, the box switches over to the new channel 30 seconds before the selected time. (this has always been the case with the Samsung box, my previous box would switch at the correct time). This may have been acceptable years ago when programs actually started at their assigned time and ended a couple minutes early - nowadays, programs tend to start late and end right on the hour. Have the box switch channels 30 seconds early cuts off the end of the current program.
Ever since they rolled out the 'black guide' things have been goofy. If you consider this as 'working fine' I'd hate to have a box was was misbehaving.
Metro-Milwaukee area

Asking around for a faster box for you,

Recommendations are coming in that both the Cisco 4642HDC and 4742HDC are very fast.. You should go to the local TWC service outlet store and get your Samsung swapped for one of those model boxes.

Jack
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