Originally Posted by Derfram
I'm already at dslreports Satch. Saw your post.
I'm hesitant to exchange the box. You know the old saying "Better the devil you know than the devil you don't." - and it seems like every box has issues of it's own. IMO, with the low current price of processing power and memory, and the simplicity of the task, these boxes should be lightning fast. All data that the user may want to access should be cached on the box and updated in the background. Going out to 'the cloud' is time consuming and should not be necessary for most operations.
I agree,It's disgusting and pathetic that TWC can't get up to the times to produce quality reliable set-tops and DVR's in a 2012 timeframe. All people want to do is reliably watch TV, and if they have DVR service, be able to record and playback their shows without issues. People should not have to endure all this BS and frustration to watch TV.
If Digital Cable first came out and this was the year 2000 or 2001, fine, bugs like that might be more understandable, but not in 2012. Box reboots and freeze ups should be a maximum of twice a YEAR, not once a week. The guide should be fast to navigate in scrolling and searching. Recording and playback of shows, should work with only a 1% or less failure rate. Essential elements like the ability to search for all instances of a movie, TV Show, Cast Member, or Sport should be available right now through all the keyboards in the form of keyword search. Six years in the field with this Navigator software, and divisions are still having problems like when the guide was first rolled out in many areas. That's just not acceptable.
Good points raised about holding on to the box as well. A few other questions:
1.) Is the box slowness in stages where after a reboot it is OK and than 30 days later gets slower and slower? Or has it always been a slow POS since the new black guide?
2.) Was the box slow before the new guide was installed?
3.) Good point about trying to hold onto a box. Years ago, two techs told me that it can be a good thing to hold onto a box until it dies on the vine, because you often don't know what you are going to get in an exchange. The good news, is that if the searching gets so bad, at least we know the Ciscos are much faster.
4.) Any other problems with the video/cable TV part of your services?