Originally Posted by BenJF3
I've noticed the ODN 6.0 sitting on the box for well over a month now. I'm very skeptical of any big improvements coming. I really think TWC will limp Navigator along. They just don't care about it. They know that customers are leaving because of it, but they know the majority of subs just don't know any better and will take the abuse.
I feel the same way. The best we'll get is a mass distribution of the Advanced Search filters on more of the legacy boxes and for some reason, I have a feeling that this will be it. I'll bet even than, they won't do what is so simple and default the search to ALL for the keyboard. Customers will have to press six buttons to set it to "ALL." Or even just a simple make the basic keyboards search for all words keyed into the keyboard by default. OR have it so that the customer can choose what he/she wants the default setting to be and it stays that way until changed in settings. I have neighbors and friends who keep missing their shows, because they falsely think that the keyboard finds everything keyed into the system. And of course why would they think anything different? This is 2012. Any keyboard should be able to search by keywords. However, than I have to say, "Nope, any keyboard EXCEPT Navigator. Welcome to 1995."
I will submit that with the exception of the 30-45 day slowdown, I have not had too many issues with Navigator. Just lucky I guess. However, so many things that TWC has done with the service have become so disappointing. If Navigator represents quality control on a broad based scale, it certainly has NOT achieved reliability standards or feature standards associated with modern technology. Let's look at the specifics of some of the disappointments:Navigator Letdown#1
ODN 4.0 (Florence) was a build that was supposed to have Auto HD. For Ben's division, this was not as good as a guide filter, but at least it would stop his family from watching SD content when the HD channel exists by Auto tuning to that station. Users, with smaller hard drives who wish to conserve space could turn off the Auto HD in settings. However, test runs showed that this feature bricked a bunch of boxes because head-end nodes were not ready to tune into a bunch of HD channels all at once. The operators turned it off until ready.Navigator Letdown #2:
Finally ODN 5.2 and MDN 3.5 activate it in some systems. For about three days or so, Ben's got about 70 channels on the Auto HD. The next day, it goes down to about 15 channels. WHAT A DOWNER! And once again, not a problem for the competition, where you can Auto HD any channel. But Ben's division dangles the winning lottery ticket, than takes it away.Navigator Letdown #3:
Last year, I get all excited because Navigator 5.0 got keyword search. But than, find out that you can only get a feature, available TEN YEARS AGO on boxes with much less memory, by paying more money to get a Whole House DVR or Signature Home subscription. Why should the consumer have to pay extra for a technology offered by the competition a decade ago, as a standard part of the service?Navigator Letdown#4
: We are told that a revolutionary new guide is coming, but get little more than a new color scheme and some minor changes where Access Menu becomes "Find Channels" and Find Shows is now "Search." The "What's on Now" from the old version of the A button is gone. Now "Find Shows" just brings up a list of channels and locations. But only selected channels are shown. There's no locals and that feature just doesn't mean that much. "B" Search still brings up the dumb "Search by Title Only." The Guide Filter? Nice, but it only works on the time grid. A true 2012 guide filter should have the ability to filter the search screens.Navigator Letdown #5:
Too much inconsistency across divisions. Missed recordings, reboots, pixiation, clueless CSR's and techs. "Work arounds" for bad code.
I mean seriously, and I am speaking for the good divisions now. What can you honestly say is modern, reliable, and consistently functional with regards to this software? Six years and we get a couple of menu changes and a mild color scheme, with the same issues that Navigator had when it first came out?We are all sitting here like Ralphie in A Christmas Story waiting for his Red-Ryder BB-Gun, which, using that analogy is a reliable guide across divisions, with feature sets that reflect modern technology. But talk to anyone associated with the guide at TWC and they are like, "Changing the guide and making it modern is dangerous. We don't want Customers shooting their eye out!"
This would be funny! But the harsh reality is how much longer are customers going to have to pay monthly fees for a guide that has been one letdown after another? It just doesn't seem right.