Originally Posted by firemoth88
In all reality it sounds like there is something seriously wrong with the network infrastructure in your area or even on your street...this sounds like a problem with a switch somewhere between the head end and your house. The navigator software does not control video presentation. Even if your boxes were running SARA or Passport, you would likely have the same problems. Does the video get blocky and choppy as well when you lose the signal?
Ben's had issues with Navigator ever since it's deployment. made worse ever since the Black Guide change over. This has been an issue for him for several YEARS and no one at TWC all the way up to level 3-4 supervisors have been able to help. With the old SARA software, Ben IIRC, you missed one recording in about five years! But the weekly to bi-weekly reboots, stuttering, pixiation, networking problems have been non-stop.
All the techs have done is check wiring, signals, and say routing parameters are "fine." Ben reports that other customers are having the same exact issues as he, in up to three different areas/nodes that surround the Syracuse region. It has gotten so bad, that Ben is going to be leaving TWC as soon as a better deal comes along. If customers in different areas also serviced by the Syracuse region are having the same exact issues, what is this terrible issue in Ben's division and surrounding areas, causing all these problems? I don't think this is even something that TWC can fix, because they don't know what they are looking for.
I support Ben's change to a different provider, I think Ben should at the very least be getting FREE portions of the cable TV part of the service, because it's just been a nightmare for him. What else can TWC that hasn't been done for Ben? There just comes a point when you have to say, "It's just not working out." and go somewhere else for service.
In sharp contrast, the only issue in my area with Navigator is the 30-40 day slow down that requires a cold reboot. Which this big patch update applied a few days ago across systems is supposed to fix. I can report that there is such disparity with Navigator performance depending on the division involved.
What do they have to do in Syracuse New York and the adjoining areas to fix all these problems that still remain and get these issues solved, once and for all?