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Time Warner Cable Navigator - Page 587

post #17581 of 18538
Quote:
Originally Posted by Satch Man View Post

What does it say or do when you try to record it?
Jack

Whether I try to do it from the Guide or the Search function, it just ignores the button press on the remote. If I try to do it from my iPhone or the DVR Manager, I get a message stating "Error Arrow was not scheduled"

I can schedule other shows no problem. Just not Arrow.
Edited by ncted - 11/14/12 at 12:37pm
post #17582 of 18538
Quote:
Originally Posted by ncted View Post

Quote:
Originally Posted by Satch Man View Post

What does it say or do when you try to record it?
Jack

Whether I try to do it from the Guide or the Search function, it just ignores the button press on the remote. If I try to do it from my iPhone or the DVR Manager, I get a message stating "Error Arrow was not scheduled"

I can schedule other shows no problem. Just not Arrow.

Maybe try a cold reboot.
post #17583 of 18538
I havnt a problem with what I'm recording. I'm having a problem with these random recordings. I dont watch "Fish Hooks", "Phineas and Ferb" or "Lab Rats". How do I stop these random recordings??? I havnt read any good suggestions. I've rebooted several times and stil have the problem. The Sci Atlantic DVR is okay the Cisco DVR is the one with the issue.
post #17584 of 18538
Quote:
Originally Posted by Kevin M. Dean View Post

Maybe try a cold reboot.

Yeah. Tried rebooting it from the diags and a hard power cycle. No change in behavior. I think the reformat is going to be required. I finally realized last night that all the On Demand channels are just there because the DVR service is so bad.

-Ted
post #17585 of 18538
Syracuse New York, the division with tons of Navigator problems got a TWO HOUR software update download last night. I hope this helps them out!

Satch
post #17586 of 18538
Getting quite a few freaking "dvr could not record this show" in the recording log lately. WTF that's a pain..
post #17587 of 18538
I remember a few years ago more than one members opinion was it was a better action to use their DVR vs buying your own based on cost and you aren't responsible for repair. That is true, but the other 'costs' are outweighing any financial benefit. tongue.gif

But, things are progressing. With 18 or so one hour programs on the drive, the full percentage only shows 15%. I watched one and deleted it and the amount only dropped by o1%. A week ago it was 4% per hour. The drive must of gotten 4x larger. biggrin.gif
post #17588 of 18538
Quote:
Originally Posted by nony View Post

Off Topic, but relevant to many of us who participate in this forum...

General Question -

Is TWC locking out customer configuration access to the router/cable modem, when obtained via lease, in your division?

-nony
This is a big security issue. Anyone?

http://www.forbes.com/sites/andygreenberg/2012/07/13/researchers-say-time-warner-cable-and-comcast-distribute-wifi-routers-lacking-the-most-rudimentary-security/
"When he started poking at the Arris router, Naegelin first noticed something familiar about its hardcoded password: It was simply a combination of the router’s model number, TG852, and the last six characters in its MAC address"

Note that both of those values Model number and MAC address are broadcast wirelessly, as they appear in the SSID and BSSID. This means that your secret encryption key is being broadcast wirelessly in the clear. It is incredulous that TWC would put their customer base at risk. This is big-time service provider malpractice. Everyone knows that you need to change your default passwords and encryption keys to secure your network. What makes this really egregious is that your cable modem is broadcasting the default encryption key to the wireless clients of everyone within range. No hack tools are required!

Workaround: http://www.avsforum.com/t/297592/new-york-ny-twc/25920_60#post_22574527

-nony
Edited by nony - 11/16/12 at 12:51pm
post #17589 of 18538
Quote:
Originally Posted by nony View Post

This is a big security issue. Anyone?
http://www.forbes.com/sites/andygreenberg/2012/07/13/researchers-say-time-warner-cable-and-comcast-distribute-wifi-routers-lacking-the-most-rudimentary-security/
"When he started poking at the Arris router, Naegelin first noticed something familiar about its hardcoded password: It was simply a combination of the router’s model number, TG852, and the last six characters in its MAC address"
Note that both of those values Model number and MAC address are broadcast wirelessly. It is incredulous that TWC would put their customer base at risk.
-nony

My modem here allows me in, but I don't have the Arris. In fact I always preferred the build on the Arris modems because they had the power supply built in (no wall wart). That said, as I proceed with cancelling of services I will be using my own purchased SB6141 which I'll have full access to. The SB6141 is nothing more than a modem only anyway, but I can still change the password and base settings like IP Flood. My network will be upgraded to a dual band ASUS Dark Knight NT-66U. I'm looking forward to recovering from my last surgery this week so I can rewire and set them up. I've alway had issues with the Time Warner equipment to the point where I had to disable the modem and just bridge it to my old router. I'll likely ditch cable and phone since phone becomes complete robbery outside a bundle. Cable is going solely because of Navigator. I'll also downgrade from the 50/5 Internet because that goes to $105 out of the bundle. I'll go into the 30/5 tier for $75. The only decision left is Dish or DirecTV and I'm watching them closely. DirecTV has an integrated Whole Home Solution that would be an easier install, but lacks the HD I want and has a basic GUI. Dish has basically everything I want (Best GUI out there, Sling, Auto Hop)but doesn't have Hopper integration yet, so you have a st up like Time Warner where the DVR's only share lists.Since Dish only has three tuners, you can't really add many clients without using them up. Watching them both and may ride out the winter with Time Warner. If by some miracle they either fix Navigator or get us a better solution, then we will see.
post #17590 of 18538
Quote:
Originally Posted by BenJF3 View Post

Quote:
Originally Posted by nony View Post

This is a big security issue. Anyone?
http://www.forbes.com/sites/andygreenberg/2012/07/13/researchers-say-time-warner-cable-and-comcast-distribute-wifi-routers-lacking-the-most-rudimentary-security/
"When he started poking at the Arris router, Naegelin first noticed something familiar about its hardcoded password: It was simply a combination of the router’s model number, TG852, and the last six characters in its MAC address"
Note that both of those values Model number and MAC address are broadcast wirelessly. It is incredulous that TWC would put their customer base at risk.
-nony

My modem here allows me in, but I don't have the Arris. In fact I always preferred the build on the Arris modems because they had the power supply built in (no wall wart). That said, as I proceed with cancelling of services I will be using my own purchased SB6141 which I'll have full access to
In my division I was told that the only way to get configuration access to the Arris TG862G is to upgrade to Signature or Business class. And with my current grade of service, the only option available to me is bridge mode enabled (wi-fi disabled) or bridge mode disabled (wi-fi enabled), and that even if I took the device offline and managed to get into the basic setup screens, all of my setup parameters would revert back to the unacceptably unsecured network default values the moment I go back online, and the cable modem receives it's config file from the CMTS. Aren't you on Signature?

PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! - excerpted from p.9 of the Motorola SBG6580 user guide
http://www.twcbc.com/MediaLibrary/1/1/Content%20Management/Products%20and%20Services/Data/pdf/Motorola%20User%20Guide_WiFi%20LAN.pdf


-nony
Edited by nony - 11/16/12 at 4:50pm
post #17591 of 18538
Quote:
Originally Posted by nony View Post

In my division I was told that the only way to get configuration access to the Arris TG862G is to upgrade to Signature or Business class. And with my current grade of service, the only option available to me is bridge mode enabled (wi-fi disabled) or bridge mode disabled (wi-fi enabled), and that even if I took the device offline and managed to get into the basic setup screens, all of my setup parameters would revert back to the unacceptably unsecured network default values, the moment I go would go back online and the cable modem receives it's config file from the CMTS. Aren't you on Signature?
PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! - excerpted from p.9 of the Motorola SBG6580 user guide
http://www.twcbc.com/MediaLibrary/1/1/Content%20Management/Products%20and%20Services/Data/pdf/Motorola%20User%20Guide_WiFi%20LAN.pdf
-nony

I'm still currently a Sig Home sub, but the days are numbered. I have two separate modems. An Arris EMTA from before the Sig "upgrade" and a Motorola SBG6580 D3 Gateway for Ultimate 50/5 Internet. I was looking to get a straight Arris Modem, but TWC doesn't support it. I'm fine with going to the 6141 Moto. It's a great unit. No need to have the Moto with Wireless as I have a far superior router.

Maybe once I switch, then TWC will deploy a fully functional glitch free version of Navigator and I'll be stuck in a two year contract. LOL

Not holding my breath.
post #17592 of 18538
Quote:
Originally Posted by BenJF3 View Post

Quote:
Originally Posted by nony View Post

In my division I was told that the only way to get configuration access to the Arris TG862G is to upgrade to Signature or Business class. And with my current grade of service, the only option available to me is bridge mode enabled (wi-fi disabled) or bridge mode disabled (wi-fi enabled), and that even if I took the device offline and managed to get into the basic setup screens, all of my setup parameters would revert back to the unacceptably unsecured network default values, the moment I go would go back online and the cable modem receives it's config file from the CMTS. Aren't you on Signature?
PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! - excerpted from p.9 of the Motorola SBG6580 user guide
http://www.twcbc.com/MediaLibrary/1/1/Content%20Management/Products%20and%20Services/Data/pdf/Motorola%20User%20Guide_WiFi%20LAN.pdf
-nony

I'm still currently a Sig Home sub, but the days are numbered. I have two separate modems. An Arris EMTA from before the Sig "upgrade" and a Motorola SBG6580 D3 Gateway for Ultimate 50/5 Internet. I was looking to get a straight Arris Modem, but TWC doesn't support it. I'm fine with going to the 6141 Moto. It's a great unit. No need to have the Moto with Wireless as I have a far superior router.
Not holding my breath.
Can we conclude that if you were not a Sig Home sub, you would be denied configuration access to your SBG6580?

-nony
post #17593 of 18538
Could be, but I've done many "rework" jobs of TWC on my installs and many times the customer is thrilled to have their own network SSID and password because the default is the MAC ID as the article states. Now, I haven't done one on a customer other the D3 Moto Gateway, only the UBee Wireless EMTA. Usually after that, they ask me if I can fix their DVR!
post #17594 of 18538
The last slipstream update is causing massive issues with audio stutter and dropouts. Lost audio 3 times in the last 30 minutes. Time Warner just can't get this right. It's always been a problem, but nothing like this.
post #17595 of 18538
Quote:
Originally Posted by BenJF3 View Post

The last slipstream update is causing massive issues with audio stutter and dropouts. Lost audio 3 times in the last 30 minutes. Time Warner just can't get this right. It's always been a problem, but nothing like this.

In all reality it sounds like there is something seriously wrong with the network infrastructure in your area or even on your street...this sounds like a problem with a switch somewhere between the head end and your house. The navigator software does not control video presentation. Even if your boxes were running SARA or Passport, you would likely have the same problems. Does the video get blocky and choppy as well when you lose the signal?
post #17596 of 18538
Quote:
Originally Posted by firemoth88 View Post

In all reality it sounds like there is something seriously wrong with the network infrastructure in your area or even on your street...this sounds like a problem with a switch somewhere between the head end and your house. The navigator software does not control video presentation. Even if your boxes were running SARA or Passport, you would likely have the same problems. Does the video get blocky and choppy as well when you lose the signal?

Ben's had issues with Navigator ever since it's deployment. made worse ever since the Black Guide change over. This has been an issue for him for several YEARS and no one at TWC all the way up to level 3-4 supervisors have been able to help. With the old SARA software, Ben IIRC, you missed one recording in about five years! But the weekly to bi-weekly reboots, stuttering, pixiation, networking problems have been non-stop.

All the techs have done is check wiring, signals, and say routing parameters are "fine." Ben reports that other customers are having the same exact issues as he, in up to three different areas/nodes that surround the Syracuse region. It has gotten so bad, that Ben is going to be leaving TWC as soon as a better deal comes along. If customers in different areas also serviced by the Syracuse region are having the same exact issues, what is this terrible issue in Ben's division and surrounding areas, causing all these problems? I don't think this is even something that TWC can fix, because they don't know what they are looking for.

I support Ben's change to a different provider, I think Ben should at the very least be getting FREE portions of the cable TV part of the service, because it's just been a nightmare for him. What else can TWC that hasn't been done for Ben? There just comes a point when you have to say, "It's just not working out." and go somewhere else for service.

In sharp contrast, the only issue in my area with Navigator is the 30-40 day slow down that requires a cold reboot. Which this big patch update applied a few days ago across systems is supposed to fix. I can report that there is such disparity with Navigator performance depending on the division involved.

What do they have to do in Syracuse New York and the adjoining areas to fix all these problems that still remain and get these issues solved, once and for all?

Jack
post #17597 of 18538
Quote:
Originally Posted by Satch Man View Post

Ben's had issues with Navigator ever since it's deployment. made worse ever since the Black Guide change over. This has been an issue for him for several YEARS and no one at TWC all the way up to level 3-4 supervisors have been able to help. With the old SARA software, Ben IIRC, you missed one recording in about five years! But the weekly to bi-weekly reboots, stuttering, pixiation, networking problems have been non-stop.
All the techs have done is check wiring, signals, and say routing parameters are "fine." Ben reports that other customers are having the same exact issues as he, in up to three different areas/nodes that surround the Syracuse region. It has gotten so bad, that Ben is going to be leaving TWC as soon as a better deal comes along. If customers in different areas also serviced by the Syracuse region are having the same exact issues, what is this terrible issue in Ben's division and surrounding areas, causing all these problems? I don't think this is even something that TWC can fix, because they don't know what they are looking for.
I support Ben's change to a different provider, I think Ben should at the very least be getting FREE portions of the cable TV part of the service, because it's just been a nightmare for him. What else can TWC that hasn't been done for Ben? There just comes a point when you have to say, "It's just not working out." and go somewhere else for service.
In sharp contrast, the only issue in my area with Navigator is the 30-40 day slow down that requires a cold reboot. Which this big patch update applied a few days ago across systems is supposed to fix. I can report that there is such disparity with Navigator performance depending on the division involved.
What do they have to do in Syracuse New York and the adjoining areas to fix all these problems that still remain and get these issues solved, once and for all?
Jack

i'm in the same main area as ben (syracuse) but in a different subnetwork (oneida)
navigator has been garbage since day one (and have been on here complaining about it as long). i dont have as many pixelation or sound problems as ben does, but i do have those issues occasionally.
the 'frontline' people at tw seem to care but nothing ever gets done, and the last three times i've called i've insisted on getting a call back from a technical support supervisor, and have never gotten the call. they're only suggestion is to swap out box (which has already been done, no difference, i'm not doing it again)
twc wants to pretend that the software is fine and has no problems, as evidenced by every single phone person i speak to saying they've never heard of any problems with it. the evidence here is obviously to the contrary.
its time to find corporate connections to vent our issues to
post #17598 of 18538
Hey All,

I made a thread SPECIFIC for Navigator's problems in the Syracuse New York area over at DSL reports:

http://www.dslreports.com/forum/r27737507-Navigator-Non-Stop-Navigator-Problems-in-Syracuse-NY-Area

Subs in this region with problems SHOULD not only post here, but in that thread as well. Many think this is an inter-structure problem, who's cause has not been detected:

Jack
post #17599 of 18538
Quote:
Originally Posted by firemoth88 View Post

In all reality it sounds like there is something seriously wrong with the network infrastructure in your area or even on your street...this sounds like a problem with a switch somewhere between the head end and your house. The navigator software does not control video presentation. Even if your boxes were running SARA or Passport, you would likely have the same problems. Does the video get blocky and choppy as well when you lose the signal?

A switch..? This not Multicast video. It is a HFC system from the Head-End/Hub to his node (via fiber) and than amplifiers to his tap. Why can't it be the middle ware...? I have spoke to Ben in great details about his issue's and if they were node to amplifier issue's they would have been more consistent and identified e.g QAM, MER issue's, BER,etc. I have worked in the cable industry for over 25-years and the worst thing I have seen is TWC's Navigator. I had one on one's with the people writing the code and was part of test done to identify issue's and problems. TWC needs a 4th down and punt situation with Navigator it's over..!!

I am currently working with Minerva to tweak the Middle Ware in a FTTH system, the great people there have more common sense and respond to issue's and quirks better than TWC staff. Numbers do not lie either, TWC is loosing video customers at a alarming rate, with internet and phone holding steady. If it were not for Bushiness Class they would be sinking.
post #17600 of 18538
From what I have read, the entire cable industry is loosing customers. The satellite folks aren't faring much better. Everyone seems to think "cord cutting" is the culprit and the up and coming trend. I think it's the economy and people are just cutting expenses.
post #17601 of 18538
Quote:
Originally Posted by rdgcss View Post

From what I have read, the entire cable industry is loosing customers. The satellite folks aren't faring much better. Everyone seems to think "cord cutting" is the culprit and the up and coming trend. I think it's the economy and people are just cutting expenses.
It's also the availability of video on the Internet that provides an alternate source of video. The problem is that will (and already is) result in the Internet providers (TW?) finding ways to make up for lost TV revenues by finding ways to get increased revenues from the Internet (examples: Modem fees, usage caps & over cap fees).frown.gif
post #17602 of 18538
Well, the update we received here in the Syracuse area didn't seem to do a damn thing because once again both of my DVR's are having serious issues.





I had Formula 1 set to record today(SPEED 849) along with SU basketball(TWCS 813) and neither program recorded. My 8742 would not turn on and was not responsive to any button presses on the remote or on the box itself. Pulled the power cord. After it rebooted and the time appeared I tried to turn it on again. This time it came on but sound only. Many on/off's later the picture appeared but Navigator was very slow but I did manage to get both shows to start recording. About fifteen minutes later the DVR rebooted on its own which ruined the recordings all over again.


The kicker is that I had my 8300 set up in the bedroom to record both shows as well and when I checked to see if they were being recording everything looked fine. Turns out the 8300 didn't record the two programs either because of the "Channel not available(8)" error message.
Edited by therealjustin - 11/18/12 at 6:13pm
post #17603 of 18538
Quote:
Originally Posted by therealjustin View Post

Well, the update we received here in the Syracuse area didn't seem to do a damn thing because once again both of my DVR's are having serious issues.
I had Formula 1 set to record at today(SPEED 849) along with SU basketball(TWCS 813) and neither program recorded. My 8742 would not turn on and was not responsive to any button presses on the remote or on the box itself. Pulled the power cord. After it rebooted and the time appeared I tried to turn it on again. This time it came on but sound only. Many on/off's later the picture appeared but Navigator was very slow but I did manage to get both shows to start recording. About fifteen minutes later the DVR rebooted on its own which ruined the recordings all over again.
The kicker is that I had my 8300 set up in the bedroom to record both shows as well and when I checked to see if they were being recording everything looked fine. Turns out the 8300 didn't record the two programs either because of the "Channel not available(8)" error message.

But according to Time Warner there is nothing wrong. It's all in our heads. They want to send a tech out again to check my DVR's after I left another feedback form detailing bug reports. Why can't they understand that I don't need a truck roll? I'm reporting the bugs in the hopes that someone who has the power to, directs resources to the right people to fix them! Can't get an answer on when ODN 6 will deploy and TWC doesn't issue release note to us anyway, so you are left guessing what, if anything, the patchwork fixes. This has to be costing them a ton in wasted truck rolls. Everytime a "tech" comes out, it's the same thing. Verify the levels are fine, check the connections, assume it's user error and then explain how they are "Continually working to improve the Guide".

Known issues still remaining they refuse to acknowledge:

Random Recordings at random times
Deleting Shows at Random that are flagged "Do Not Delete"
Reporting the wrong amount of used drive space
Lag and slowdown
False Conflict Reports - not scheduling the later showing until AFTER the Conflict is posted in the log.
HDMI issues - Resolution switching, stuttering.

I've begun my transition out of Signature Home. I installed my own modem and will be returning theirs Monday. I'm evaluatisatelliteo sateliite providers to make a move and will be looking to port my number over to terminate phone service with them. In recent emails after these feedback forms, they have made it clear that they are taking Navigator to their graves. I've given them almost two years to get it where it should be and it's not even close. I have been a sub for the 7 years I have lived here. The improvements have been mediocre at bestreliability reliabilty that's the main issue. I may even consider going Tivo and dropping to a bare minimum level of service. Just do a Cable and Internet package - exploring options in great detail right now. If they offer a retention deal thataggravationaggrevation acceptable, I might ride out the winter until I'm feeling well enough to do my antenna install and pole mount. We shall see, but even non tech customers are starting to have their patience worn by this abomination. People that would normally just take it and accept it as "that's the way it's suppose to be" are coming around.
post #17604 of 18538
ben, have you seen the thread satch posted over on DSL? there's a twc guy over there who's supposedly helped other people out with their problems, its a few posts back
post #17605 of 18538
Quote:
Originally Posted by Satch Man View Post

Hey All,
I made a thread SPECIFIC for Navigator's problems in the Syracuse New York area over at DSL reports:
http://www.dslreports.com/forum/r27737507-Navigator-Non-Stop-Navigator-Problems-in-Syracuse-NY-Area
Subs in this region with problems SHOULD not only post here, but in that thread as well. Many think this is an inter-structure problem, who's cause has not been detected:
Jack

Hey Guys,

Yea. I'm the one who made the Navigator Problems in Syracuse New York area thread over at DSL. ANYONE IN THAT AREA, FRIENDS, NEIGHBORS, ACQUAINTANCES IN THAT REGION OR VICINITY. PLEASE REGISTER AT THE DSL REPORTS FORUM AND POST INSIDE THAT THREAD. THERE'S A TWC EMPLOYEE THAT WE HOPE IS GOING TO BE ABLE TO FIX ISSUES IN THIS AREA. (Or at least expedite them to the right people to investigate.) He's gonna try his best to help.

The OP in that thread, is not only based on Ben's issues, but a composite of issues that so many customers are experiencing. The more evidence that is collected in that thread, maybe he will be able to fix or get someone to at least find out what's going on with all these problems with Navigator in this region.

You don't have to be exactly in Syracuse to post, but as this is the most problematic Navigator area and so many customers are affected by similar things, where line-checks, box swaps, signal checks aren't doing crap.

Be as specific with your problem as possible. Here is the thread. Registration at DSL Reports is required to post:

http://www.dslreports.com/forum/r27737507-Navigator-Non-Stop-Navigator-Problems-in-Syracuse-NY-Area

Jack

PS. I'm "Satch" over there btw.
post #17606 of 18538
I may pursue it Satch, but what pull does this person have? It's going to take someone very high up the food chain to even begin to get Navigator straight. I really think even if we have a handful of well to do people that TWC as a whole will continue to view Navigator as "good enough" and not put the needed resources into it. It really is a shame because the overall product is good. It just lacks support and competentcy. Even if everyone having issues here and reporting them to me were to cancel service tomorrow, do you think TWC would really care? No. It's only around $10-15k a year if the handful of people leave and that's the equivelent of me or you dropping a penny on the ground to them. I'd like to see a municipal MSO or small provider like Buckeye take over here.
post #17607 of 18538
Quote:
Originally Posted by BenJF3 View Post

I may pursue it Satch, but what pull does this person have? It's going to take someone very high up the food chain to even begin to get Navigator straight. I really think even if we have a handful of well to do people that TWC as a whole will continue to view Navigator as "good enough" and not put the needed resources into it. It really is a shame because the overall product is good. It just lacks support and competency. Even if everyone having issues here and reporting them to me were to cancel service tomorrow, do you think TWC would really care? No. It's only around $10-15k a year if the handful of people leave and that's the equivalent of me or you dropping a penny on the ground to them. I'd like to see a municipal MSO or small provider like Buckeye take over here.

What I don't get is. Don't the major CEO's use the same products and software? If they are experiencing the same issues as the customers in Navigator's most problematic regions, wouldn't the loss in subscription revenue say to them, "Hey, maybe if we had a better guide with competent people working on it, we might get MORE BUSINESS and make more profits that way?"

I mean the employees at the Syracuse region have to be having the same issues. What do they do? To whom do they complain? I think its a lot of an issue where bureaucratic systems and corporations don't like to be embarrassed by having to admit their own mistakes. That's a main part of the problem. I was once told that a TWC CEO once lived in an area serviced by Comcast.

Jack
post #17608 of 18538
Yea and at one point I remember an interview with a TWC exec where he admitted to not even owning an HD set. I think there is a general disconnect between the higher ups and the end users. Keep in mind, many employees are non tech people typical of the average customer. They don't know one box model from the next. To them they are all the same, so they probably test the software pre-deployment and don't run it through its paces. It's an endless loop. I talked to an exec in my division about beta testing for them. Actually keeping logs and taking notes. They said they didn't need beta testers because it was done in house already. I just wish we had an option. I'd pay a small fee for licensing to have an Arris box with 6 tuners. They just won't offer it.
post #17609 of 18538
I'm in the Rome sub-area of Syracuse....last night was watching an episode of Grimm recorded on 11/9 (SA-8300HD). At 5 or 6 points during our viewing the playback simply froze (image on screen - no sound) and about 60 seconds later, restarted from that point and went forward. Never had that issue before. During the freeze none of the remote buttons worked, but the commands were stacked so that when the "thaw" happened, all the commands were executed in order. It happened first at 17 minutes in, then 21, then 23, then 31, and I can't remember the others. We watched a couple of recordings earlier yesterday and on Saturday night and there were no issues (except the box didn't record Alaska Gold Rush Friday night for some reason - thank goodness for torrents). Looks like a "pull the power plug reboot" is going to be in order.
post #17610 of 18538
I get that problem a lot. It's like the CPU slows down or is unable to process information for multiple seconds and then everything catches up and happens all at once. My old AMD Ahtlon from 2001 use to do the same thing rolleyes.gif
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