AVS › AVS Forum › HDTV › HDTV Recorders › Time Warner Cable Navigator
New Posts  All Forums:Forum Nav:

Time Warner Cable Navigator - Page 588

post #17611 of 18042
11/18/12 at 9:30pm
Yea and at one point I remember an interview with a TWC exec where he admitted to not even owning an HD set. I think there is a general disconnect between the higher ups and the end users. Keep in mind, many employees are non tech people typical of the average customer. They don't know one box model from the next. To them they are all the same, so they probably test the software pre-deployment and don't run it through its paces. It's an endless loop. I talked to an exec in my division about beta testing for them. Actually keeping logs and taking notes. They said they didn't need beta testers because it was done in house already. I just wish we had an option. I'd pay a small fee for licensing to have an Arris box with 6 tuners. They just won't offer it.
Reply
Reply

Gear mentioned in this thread:

post #17612 of 18042
11/19/12 at 3:55am
I'm in the Rome sub-area of Syracuse....last night was watching an episode of Grimm recorded on 11/9 (SA-8300HD). At 5 or 6 points during our viewing the playback simply froze (image on screen - no sound) and about 60 seconds later, restarted from that point and went forward. Never had that issue before. During the freeze none of the remote buttons worked, but the commands were stacked so that when the "thaw" happened, all the commands were executed in order. It happened first at 17 minutes in, then 21, then 23, then 31, and I can't remember the others. We watched a couple of recordings earlier yesterday and on Saturday night and there were no issues (except the box didn't record Alaska Gold Rush Friday night for some reason - thank goodness for torrents). Looks like a "pull the power plug reboot" is going to be in order.
Reply
Reply
post #17613 of 18042
11/19/12 at 11:20am
I get that problem a lot. It's like the CPU slows down or is unable to process information for multiple seconds and then everything catches up and happens all at once. My old AMD Ahtlon from 2001 use to do the same thing rolleyes.gif
Reply
Reply
post #17614 of 18042
11/20/12 at 9:48am
I just discovered The Walking Dead did not record on one of my 8742HDCs on Sunday. No reason given, and no recording available to watch in the list. So, anyone know when Raleigh/Durham is going to get the new code?
Reply
Reply
post #17615 of 18042
11/20/12 at 6:00pm
I have a trick I discovered quite a few years ago that gives me a much higher chance of getting all my shows recorded, especially on a very busy prime-time night where I am recording multiple shows in a row and most start at the same exact time.. Example would be two shows at 8pm, two at 9pm, one at 10pm, two at midnight, etc...

What I have been doing for a long time is stagger the recording times by one minute, never starting two shows at the exact same time.

If two shows are recording at 8pm, I go in and start one at 7:59pm, if two are recording at 9pm, I start one of them at 9:01pm. I miss the first minute of some shows, but usually there is an obvious choice to which show to start late. Some just show a preview, go to commercial, and then come back and start, especially shows on PBS, etc..

.. if I forget to stagger them, I am very surprised if both record without a problem.
Reply
Reply
post #17616 of 18042
11/20/12 at 6:30pm
Quote:
Originally Posted by BWX View Post

I have a trick I discovered quite a few years ago that gives me a much higher chance of getting all my shows recorded, especially on a very busy prime-time night where I am recording multiple shows in a row and most start at the same exact time.. Example would be two shows at 8pm, two at 9pm, one at 10pm, two at midnight, etc...
What I have been doing for a long time is stagger the recording times by one minute, never starting two shows at the exact same time.
If two shows are recording at 8pm, I go in and start one at 7:59pm, if two are recording at 9pm, I start one of them at 9:01pm. I miss the first minute of some shows, but usually there is an obvious choice to which show to start late. Some just show a preview, go to commercial, and then come back and start, especially shows on PBS, etc..
.. if I forget to stagger them, I am very surprised if both record without a problem.

Good tip, but it goes to my exact point of having to babysit the machine. I'm paying $200+ a month to have to find my own workarounds and "trick" the machine into doing what it's suppose to do?
Reply
Reply
post #17617 of 18042
11/20/12 at 7:10pm
Yeah it is ridiculous and unacceptable. TWC sucks. They need to fix their buggy crap.. but what are you going to do? ..they have a monopoly on cable tv.

It is the exact reason monopolies are bad, stuff like this. If there was competition, we'd be 15 years equivalent into the future by now, these things would be ironed out 3 generations of hardware ago.

We are living with outdated technology and outdated software running on outdated hardware.

Thanks TWC, for your mediocrity and incompetence.
Reply
Reply
post #17618 of 18042
11/20/12 at 7:17pm
Quote:
Originally Posted by BWX View Post

Yeah it is ridiculous and unacceptable. TWC sucks. They need to fix their buggy crap.. but what are you going to do? ..they have a monopoly on cable tv.
It is the exact reason monopolies are bad, stuff like this. If there was competition, we'd be 15 years equivalent into the future by now, these things would be ironed out 3 generations of hardware ago.
We are living with outdated technology and outdated software running on outdated hardware.
Thanks TWC, for your mediocrity and incompetence.
++1
Reply
Reply
post #17619 of 18042
11/20/12 at 7:28pm
Quote:
Originally Posted by BWX View Post

Yeah it is ridiculous and unacceptable. TWC sucks. They need to fix their buggy crap.. but what are you going to do? ..they have a monopoly on cable tv.
It is the exact reason monopolies are bad, stuff like this. If there was competition, we'd be 15 years equivalent into the future by now, these things would be ironed out 3 generations of hardware ago.
We are living with outdated technology and outdated software running on outdated hardware.
Thanks TWC, for your mediocrity and incompetence.
We are moving next year - and we intend to move to one of the Buffalo (NY) suburbs that has FiOS TV. That way we will have a choice. Not only for TV service, but for the Internet as well!!

Bye, Bye TW Monopoly:rolleyes:

Though, I am somewhat familiar with FiOS TV (in DC area), and frankly, I like TW better - but at least I will have a choice (and can easily switch when I am fed up with either).
Reply
Reply
post #17620 of 18042
11/21/12 at 6:08am
Quote:
Originally Posted by davehancock View Post

We are moving next year - and we intend to move to one of the Buffalo (NY) suburbs that has FiOS TV. That way we will have a choice. Not only for TV service, but for the Internet as well!!
Bye, Bye TW Monopoly:rolleyes:
Though, I am somewhat familiar with FiOS TV (in DC area), and frankly, I like TW better - but at least I will have a choice (and can easily switch when I am fed up with either).

If I could get FIOS, I would buy a couple of Tivos and be very happy.
Reply
Reply
post #17621 of 18042
11/21/12 at 11:46am
Quote:
Originally Posted by ncted View Post

If I could get FIOS, I would buy a couple of Tivos and be very happy.

I want some of that Google gigabit service that some town in Kanas has:)
Reply
Reply
post #17622 of 18042
11/21/12 at 12:26pm
I posted at DSL Reports:

"If a Genie granted you 3 wishes to make Navigator better. What would they be?" Here's mine:

1.) Keyword Search for the keyboard that defaults to "All" instances of anything being typed into the search results.

2.) A DVR with 4-6 tuners, which allows multi-room subscribers that ability to see what programs are on what units.

3.) A Guide Filter that expands from the Time Grid Filter to the Search screens.

You can follow along with the thread to see what others are saying here:

http://www.dslreports.com/forum/r27749600-A-Genie-Grants-You-3-Wishes-To-Make-TWC-Navigator-Better.

Jack
Reply
Reply
post #17623 of 18042
11/21/12 at 3:31pm
6 Tuner DVR's that can share content are in development and TWC is looking into them. I believe they use the RVU protocol as I saw an RVU related entry in the ODN boot screen. If you press select while it is doing the countdown, it tells you how ODN boots. It also helps you figure out how it works. I used to know the ODN hierarchy quite well, but that was looking on obscure web pages a while back.
Reply
Reply
post #17624 of 18042
11/21/12 at 3:48pm
Quote:
Originally Posted by hdtvfan2005 View Post

6 Tuner DVR's that can share content are in development and TWC is looking into them. I believe they use the RVU protocol as I saw an RVU related entry in the ODN boot screen. If you press select while it is doing the countdown, it tells you how ODN boots. It also helps you figure out how it works. I used to know the ODN hierarchy quite well, but that was looking on obscure web pages a while back.

Arris Moxi has it right now. 6 tuners with an HD GUI, DLNA, Internet App, PlayOn software. It's been deployed for awhile now. Time Warner could have saved face by offering us that.

Quote:
Originally Posted by Satch Man View Post

I posted at DSL Reports:
"If a Genie granted you 3 wishes to make Navigator better. What would they be?" Here's mine:
1.) Keyword Search for the keyboard that defaults to "All" instances of anything being typed into the search results.
2.) A DVR with 4-6 tuners, which allows multi-room subscribers that ability to see what programs are on what units.
3.) A Guide Filter that expands from the Time Grid Filter to the Search screens.
You can follow along with the thread to see what others are saying here:
http://www.dslreports.com/forum/r27749600-A-Genie-Grants-You-3-Wishes-To-Make-TWC-Navigator-Better.
Jack
Wish 1 - Fire everyone that has anything to do with Navigator

Wish 2 - Hire a dedicated team from Rovi, Arris, etc. to devolope a new GUI from the ground up

Wish 3 - Deploy the new guide to much fanfare and kudos
Reply
Reply
post #17625 of 18042
11/23/12 at 5:46am
Quote:
Originally Posted by ncted View Post

I finally realized last night that all the On Demand channels are just there because the DVR service is so bad.
-Ted

I finally realized today that the OnDemand functionality isn't any better than the DVRs. About half the time, the shows I try to watch that the DVR missed recording will not play. WTF?
Reply
Reply
post #17626 of 18042
11/23/12 at 10:52am
Same as I posted on DSL reports...






I recorded Syracuse football on 813 and Formula 1 practice on 849.

Both were set to begin at 11am yet only F1 recorded. The football game is in red on the guide right now but is NOT being recorded and the channel itself is nothing but a black screen.
Reply
Reply
post #17627 of 18042
11/23/12 at 11:15am
I was wondering if there is any way to get the cable box to turn on without going through the boot process

The reason i ask is that i have an E-13 code on my box due to cable being out (crappy picture when just plugged straight into the tv) but i believe the box works just fine. When it first occurred, i had no live picture, but anything recorded worked just fine. Id love it if i could at least watch a recorded program or 2 during the 5 days i wait for a technician.

Thanks for any help

My box is a SA 8240 HDC btw
Reply
Reply
post #17628 of 18042
11/23/12 at 6:54pm
Quote:
Originally Posted by therealjustin View Post

Same as I posted on DSL reports...
I recorded Syracuse football on 813 and Formula 1 practice on 849.
Both were set to begin at 11am yet only F1 recorded. The football game is in red on the guide right now but is NOT being recorded and the channel itself is nothing but a black screen.
At least the most important one recorded.
Reply
Reply
post #17629 of 18042
11/27/12 at 6:50am
Quote:
Originally Posted by crazymorg View Post

I was wondering if there is any way to get the cable box to turn on without going through the boot process
The reason i ask is that i have an E-13 code on my box due to cable being out (crappy picture when just plugged straight into the tv) but i believe the box works just fine. When it first occurred, i had no live picture, but anything recorded worked just fine. Id love it if i could at least watch a recorded program or 2 during the 5 days i wait for a technician.
Thanks for any help
My box is a SA 8240 HDC btw

I have a tech coming to the house today also....Cable started acting up on Thanksgiving night - all channels pixelated, phone voices garbled, internet slow....then they all went out although I got a picture when going straight to the TV - but it had lines slowly traveling from bottom to top of the screen - so it was a degraded signal. Set up the appt Thursday evening and went out of town Friday - Sunday. Odd thing is it seems to come and go....like yesterday, morning and afternoon the TVs were rock solid, and internet and phone were great - until 8PM when everything went kaflooey again....sounds like something bad happens when my neighborhood starts stressing the cable services.

Anyway - my point was when I set the appt up I asked the CSR if I would be getting a refund for the outage period - she put a week's credit on my account then and there. So don't forget to ask for a credit.
Reply
Reply
post #17630 of 18042
11/27/12 at 7:08am
I had something weird happen on Showtime..I recorded several Homelands which had only the Spanish audio track. I could not get english no matter what I tried.I checked to see if Sap was selected in my settings but everything was as it should be.In fact the live channel itself was in Spanish..I only thing that fixed it for now a reboot of my Cisco 8742HDC.
Reply
Reply
post #17631 of 18042
11/27/12 at 10:03am
Quote:
Originally Posted by Digiti View Post

I had something weird happen on Showtime..I recorded several Homelands which had only the Spanish audio track. I could not get english no matter what I tried.I checked to see if Sap was selected in my settings but everything was as it should be.In fact the live channel itself was in Spanish..I only thing that fixed it for now a reboot of my Cisco 8742HDC.

I have had bad pixelation on SHO lately. It seems to affect Homeland more than Dexter for some reason. Other channels are fine, or at least as fine as they can be on Navigator.
Reply
Reply
post #17632 of 18042
11/27/12 at 11:21am
My wife and I are going to have the "talk" tonight about switching to Dish. The latest issue I ran into today is I tried to look at my Scheduled Recordings from the Web and also from my iPhone app, and the error I get is that there is no record of any DVRs on my account. If the DVR Manager didn't work, but the DVRs actually could be trusted to schedule and record shows, I might not care, but it seems like the whole system is screwed up. I really should know better than to even try. 6 months seems to be about how long I can stand to keep TWC. I hope the wife will consider my sanity in our discussions.

Ted
Reply
Reply
post #17633 of 18042
11/27/12 at 7:19pm
Quote:
Originally Posted by ncted View Post

My wife and I are going to have the "talk" tonight about switching to Dish. The latest issue I ran into today is I tried to look at my Scheduled Recordings from the Web and also from my iPhone app, and the error I get is that there is no record of any DVRs on my account. If the DVR Manager didn't work, but the DVRs actually could be trusted to schedule and record shows, I might not care, but it seems like the whole system is screwed up. I really should know better than to even try. 6 months seems to be about how long I can stand to keep TWC. I hope the wife will consider my sanity in our discussions.
Ted

Ted,

Have you also looked at Direct TV? I know people who have been thrilled with them, and their DVR blows Navigator away. My issue with Dish is that they have retransmission fights all the time, and lose channels in retransmission fights. Direct TV does a better job here. If only the boxes and Navigator were better at TWC. However, upper management remains apathetic to Navigator's problems.

I still think TWC gives the best HD line up, Internet Service, and Phone Service. But the Navigator Guide cripples all the good things about their other services, because it is still so buggy and does not have modern feature sets. I would just hate the thought of the slowness of DSL for those thinking about going to another company.

Jack
Reply
Reply
post #17634 of 18042
11/28/12 at 6:01am
Quote:
Originally Posted by Satch Man View Post

Ted,
Have you also looked at Direct TV? I know people who have been thrilled with them, and their DVR blows Navigator away. My issue with Dish is that they have retransmission fights all the time, and lose channels in retransmission fights. Direct TV does a better job here. If only the boxes and Navigator were better at TWC. However, upper management remains apathetic to Navigator's problems.
I still think TWC gives the best HD line up, Internet Service, and Phone Service. But the Navigator Guide cripples all the good things about their other services, because it is still so buggy and does not have modern feature sets. I would just hate the thought of the slowness of DSL for those thinking about going to another company.
Jack

Hi Jack,

Yes, I have actually been a DirecTV customer in the recent past. I can say that their software is much better than Navigator, although I do not care for the new black guide they use either. If they were going to go through the trouble of making the thing HD, why not add some time to the grid like Dish does? The reason I am not now or will not be a DirecTV customer is simply line of sight issues. There are trees in the way at my new house. Dish's Eastern Arc is higher in the sky, so I can get those signals. I also prefer Dish's DVRs. I was a Dish customer for over 3 years before I got DirecTV, and I found the Dish DVRs to be more stable and easy to use. Both satellite company DVRs and way better than Navigator, but the Dish software is superior IMHO. The Hopper with Prime Time Anytime and Autohop appears to be a big step forward for DVRs from what I can tell.

Both Dish and DirecTV now offer all the channels I am interested in and more, so I have no issues there. TWC, Dish and DirecTV have all had re-trans battles while I was a customer, and generally it was not much of a bother. Dish may be a bit more aggressive about theirs, but their prices are lower too, at least for what I want. FWIW: DirecTV and DIsh HD PQ both look better than TWC. SDV=Subpar Digital Video in my experience. Locals seem better than cable channels on TWC, but neither compares to the MPEG4 feeds I have had from Dish and DirecTV.

I may give Frontier's channel-bonded DSL (up to 25/3 Mbps) a try, but I need to convince them I can actually get service at my house first. More likely, I will stick with Road Runner for Internet access.

The "talk" didn't happen last night because the wife got home from work too late, but it is still planned for the near future. Wish me luck!

Ted
Reply
Reply
post #17635 of 18042
11/29/12 at 1:38pm
Caller ID on TV is acting up again. After a cold reboot because it wasn't showing incoming calls, the Call Log is showing every call twice. I guess I should just be happy it's working.
Reply
Reply
post #17636 of 18042
11/29/12 at 4:02pm
Quote:
Originally Posted by grenier View Post

Caller ID on TV is acting up again. After a cold reboot because it wasn't showing incoming calls, the Call Log is showing every call twice. I guess I should just be happy it's working.

There are several changes coming to the Milwaukee area for channel placements and new channels over the next few weeks. About 10-15 new stations, most in Sports Pass, and a rearrangement of several analog stations. TWC is in the process of going to an all-digital format. Here's our Milwaukee Forum Thread with details:

http://www.milwaukeehdtv.org/forums/showthread.php?p=58999#post58999

This transition may cause occasional glitches with the boxes and stations, but hopefully, no loss of service.

Jack
Reply
Reply
post #17637 of 18042
11/29/12 at 7:08pm
Quote:
Originally Posted by ncted View Post

Hi Jack,
Yes, I have actually been a DirecTV customer in the recent past. I can say that their software is much better than Navigator, although I do not care for the new black guide they use either. If they were going to go through the trouble of making the thing HD, why not add some time to the grid like Dish does? The reason I am not now or will not be a DirecTV customer is simply line of sight issues. There are trees in the way at my new house. Dish's Eastern Arc is higher in the sky, so I can get those signals. I also prefer Dish's DVRs. I was a Dish customer for over 3 years before I got DirecTV, and I found the Dish DVRs to be more stable and easy to use. Both satellite company DVRs and way better than Navigator, but the Dish software is superior IMHO. The Hopper with Prime Time Anytime and Autohop appears to be a big step forward for DVRs from what I can tell.
Both Dish and DirecTV now offer all the channels I am interested in and more, so I have no issues there. TWC, Dish and DirecTV have all had re-trans battles while I was a customer, and generally it was not much of a bother. Dish may be a bit more aggressive about theirs, but their prices are lower too, at least for what I want. FWIW: DirecTV and DIsh HD PQ both look better than TWC. SDV=Subpar Digital Video in my experience. Locals seem better than cable channels on TWC, but neither compares to the MPEG4 feeds I have had from Dish and DirecTV.
I may give Frontier's channel-bonded DSL (up to 25/3 Mbps) a try, but I need to convince them I can actually get service at my house first. More likely, I will stick with Road Runner for Internet access.
The "talk" didn't happen last night because the wife got home from work too late, but it is still planned for the near future. Wish me luck!
Ted

Dish is ordered. Install is scheduled for next Tuesday. I hope it goes well. I am keeping Road Runner as Frontier can't seem to get their heads out of their rectums. Sadly, I don't think TWC will care if I leave. If they ask why I will tell them it is because of Navigator, but they probably will not ask.

-Ted
Reply
Reply
post #17638 of 18042
11/29/12 at 9:46pm
Quote:
Originally Posted by Satch Man View Post

If only the boxes and Navigator were better at TWC. However, upper management remains apathetic to Navigator's problems.
I still think TWC gives the best HD line up, Internet Service, and Phone Service. But the Navigator Guide cripples all the good things about their other services, because it is still so buggy and does not have modern feature sets. I would just hate the thought of the slowness of DSL for those thinking about going to another company.
Jack

Interestingly enough my source close to the inside tells me that there is quite a major overhaul going on in the video infrastructure and software. TWC's executives have been talking about moving to the cloud...my guess is that that the transition will mark the end of the navigator guide. He also said they have not given up on that yet either.

Time Warner Cable recruiting principal architect for IPTV video services
Reply
Reply
post #17639 of 18042
11/30/12 at 3:10am
Quote:
Originally Posted by firemoth88 View Post

Interestingly enough my source close to the inside tells me that there is quite a major overhaul going on in the video infrastructure and software. TWC's executives have been talking about moving to the cloud...my guess is that that the transition will mark the end of the navigator guide. He also said they have not given up on that yet either.
Time Warner Cable recruiting principal architect for IPTV video services

For Video they have Alcatel-Lucent setting up some IP-TV and they are dropping analog everywhere, Charlotte is set for Dec.12. The Navigator needs a total over-haul, only Cloud with newer set tops can save it at this point. Why they let some bozo's(contractors) working around Syracuse area mess it up when very smart people at ATG group had a handle on it is beyond me.
Reply
Reply
post #17640 of 18042
11/30/12 at 9:14am
I was looking at my upcoming recordings and several have, instead of the channel (727) for TNT HD, it shows '-1'. What does that mean? I did a reboot recently.

FYI, I'm on TWC San Diego, Cisco 8640HDC with ODN 5.2.0_9 (as far as I know).
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Recorders

Gear mentioned in this thread:

AVS › AVS Forum › HDTV › HDTV Recorders › Time Warner Cable Navigator