Originally Posted by davehancock
But that will cost them money. Corporate profits are all about minimizing costs and maximizing revenues (as in charging for modems that already have been included in the price of Internet)
A source at TWC told me that one of the ways that Navigator could be so much improved is if there were only two boxes to choose from. For example, one for DVR, one for non-DVR. There are too many TWC boxes for which specified code has to be written and applied. I think one of the reasons why Direct TV, Dish Network, and U-Verse are so far ahead of Navigator is because they stick with modern hardware, and don't have to do backwards compatability for some old Pioneer or SA-1000, 2000 box that is sitting in the field.
He thinks Navigator is trying to be too much for boxes that can't or have a hard time supporting it. He also thinks that TWC will not start over with Navigator because according to him, they have invested too much money into it. He says company feedback says that customers are more interested in a reliable, basic, easy-to-use guide, over fancy features.
TWC may have won some battles with the competition over better HD channel selection, more VOD, more local programing, and better retention deals. But its the competition that long ago have and has the better guides, Whom to go with, I think depends a lot on personal experiences with the companies.