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Time Warner Cable Navigator - Page 593

post #17761 of 18538
Quote:
Originally Posted by xnappo View Post


Just curious - why are you doing OTA rather than clear QAM? The HDHomerun non-primes will work with ATSC or clear QAM, so you could set them up with clear QAM for now and move to antennae later if clear QAM goes the way of the dodo (which it very well might).
xnappo

 

In my case, seamlessly integrating OTA recording with recording of cable channels was the main impetus behind starting the HDHR/WMC project in the first place.  TWC's PQ on OTA feeds has been quite variable over the past two years... sometimes downright abysmal.

post #17762 of 18538
Quote:
Originally Posted by hikouka View Post

hey ben, what are you using for extenders?
i can't believe that MS hasn't put in a mode to windows that allows any computer to act as an extender....

 

They have... PCs can quite easily cross-share recorded programming... the hitch (a major one) is that it can only be done with programming flagged as copy freely. Also, the main reason I went with SiliconDust network-attached tuners over Ceton tuners is that all PCs on the network have equal access to the tuners, so each PC can natively and independently watch/record without needing to be slaved to another server PC. If you have the PCs, with the network-attached tuners there is not much need for extenders.  I currently have two HTPCs and three laptops configured to use the tuners.  Eventually I may go the extender route (cheap used xbox 360s) for places where I don't have or need PCs.

post #17763 of 18538
I hear ya JC. My main reason for using the PCIe Ceton was the forth tuner and that my other PC doesn't get used for TV even though it has a capture card in it. I could always add a SiliconDust at any point should I need or want to. I was more concerned with containing devices into one box as well. Like I stated earlier, if I could have gotten a reasonably priced 6 tuner SD Prime, I would have gone that route. The other reason was I planned on using Extenders because TWC flags most everything as "Copy Once" so it has to run from a central point. If I started recording to different PCs it would create confusion and hurt the WAF. Another, is that there are sp many connected PC's that tuner availabilty could become an issue if the kids start using it on their machines. So, to each his own. Either option is a good choice depending on the application.

I'd love to see an SD 6 Tuner with OTA! I'd have went that route if available.
post #17764 of 18538
Quote:
Originally Posted by BenJF3 View Post

I hear ya JC. My main reason for using the PCIe Ceton was the forth tuner and that my other PC doesn't get used for TV even though it has a capture card in it. I could always add a SiliconDust at any point should I need or want to. I was more concerned with containing devices into one box as well. Like I stated earlier, if I could have gotten a reasonably priced 6 tuner SD Prime, I would have gone that route. The other reason was I planned on using Extenders because TWC flags most everything as "Copy Once" so it has to run from a central point. If I started recording to different PCs it would create confusion and hurt the WAF. Another, is that there are sp many connected PC's that tuner availabilty could become an issue if the kids start using it on their machines. So, to each his own. Either option is a good choice depending on the application.
I'd love to see an SD 6 Tuner with OTA! I'd have went that route if available.

 

I wasn't criticizing your choices, just addressing Hikouka's concern since it sounded like he already had PCs available and was trying to avoid using extenders. The six-tuner SD CableCard tuner was never a reasonably priced option (always way more than the street price of two three-tuner units) and still required two CCs and two SDV adaptors.  It never sold well (nor was discounted) because there really was no compelling reason for it.   The second 3CC tuner I picked up was only about $120 and the two-tuner OTA unit was only $55.  Another reason the network tuner was a better choice for me is that my main media center (family room) is on a digital island of sorts - I have no good way of getting wired Ethernet to it.  A dedicated 5GHz bridge link works well fo up to three simultaneous HD streams, but if other locations had to stream across that link I would definitely have trouble.  So right now I have one three tuner CableCard unit on each side of the bridge (with the TVs on each side of the bridge having having opposite tuner priority settings) with the OTA tuner on the wireless island side for the main media center and a ClearQAM tuner on the wired side.  The bridge link can handle whatever is needed quite well with that configuration.

 

In any case, the weekend before Halloween was the last time I actually used my TWC 8640 box to watch TV in the family room, so that is finally going to get turned back in after a year recording in parallel with the Media PC.  I mainly kept it for VOD, but I mainly used THAT for when the two tuners in the 8640 weren't enough.  I don't really have that problem any longer since I upped the network tuner count to 6 CableCard + 2 OTA + 1 ClearQAM.

post #17765 of 18538
Didn't take it as a criticism. Sorry, if it came off that way. Just pointing out that different people have different applications and that's the beauty of HTPC. I just prefer everything contained and fewer devices. I have Ethernet run to my primary set as well, so that's not an issue. I mad add an SD Prime down the road if need be, but six tuners should easily satisfy the 2-3 extenders I will have in use for now. Should I add more later, I will look at more tuners. I fully get you point on the six tuner Prime and why it was discontinued. I was able to pick up my InifinTV 4 for $149 over the weekend, so I made out good on that.

ADD ON: The BS begins! Went to the local Time Warner Office with a simple request. I need an M-Card and a Tuning Adapter. To her credit, the woman knew what both were and was able to give me a tuning adapter right there. Then the confusion starts. I'm told she can't give me a CableCard because no offices stock them and they require a truck roll to bring you one. Then why even stock tuning adapters? They are worthless without a CableCard for any device that needs one. So, I took the TA and left with an appointment for a tech to drop one off on Monday to my house. That's sure cost effective! Running a truck roll to issue something they can just hand out at the office. rolleyes.gif

The other huge disappointment is finding out what a rip services are in general. I asked what my bill will be if I downgrade my Internet to 30/5 (from 50/5) and remove all set tops and DVR service from my account as well as all extra phone features like Voicemail. The answer: $180 down from $205. I then asked what if I cancel phone and it drops to about $140. I'll call in and talk to retention once everything is ready to go and see if they can give me a rate to keep home phone with them as we like having a landline. I'm guessing they will do something, but if not I'll turn it off and get an Ooma Telo or use the MagicJack most likely.
Edited by BenJF3 - 1/2/13 at 3:17pm
post #17766 of 18538
Slowdown this morning. I might see how long it goes without a reboot,

Has version ODN 6.0 fixed the slowness issue?

Jack
post #17767 of 18538
Quote:
Originally Posted by BenJF3 View Post

Didn't take it as a criticism. Sorry, if it came off that way. Just pointing out that different people have different applications and that's the beauty of HTPC. I just prefer everything contained and fewer devices. I have Ethernet run to my primary set as well, so that's not an issue. I mad add an SD Prime down the road if need be, but six tuners should easily satisfy the 2-3 extenders I will have in use for now. Should I add more later, I will look at more tuners. I fully get you point on the six tuner Prime and why it was discontinued. I was able to pick up my InifinTV 4 for $149 over the weekend, so I made out good on that.
ADD ON: The BS begins! Went to the local Time Warner Office with a simple request. I need an M-Card and a Tuning Adapter. To her credit, the woman knew what both were and was able to give me a tuning adapter right there. Then the confusion starts. I'm told she can't give me a CableCard because no offices stock them and they require a truck roll to bring you one. Then why even stock tuning adapters? They are worthless without a CableCard for any device that needs one. So, I took the TA and left with an appointment for a tech to drop one off on Monday to my house. That's sure cost effective! Running a truck roll to issue something they can just hand out at the office. rolleyes.gif
The other huge disappointment is finding out what a rip services are in general. I asked what my bill will be if I downgrade my Internet to 30/5 (from 50/5) and remove all set tops and DVR service from my account as well as all extra phone features like Voicemail. The answer: $180 down from $205. I then asked what if I cancel phone and it drops to about $140. I'll call in and talk to retention once everything is ready to go and see if they can give me a rate to keep home phone with them as we like having a landline. I'm guessing they will do something, but if not I'll turn it off and get an Ooma Telo or use the MagicJack most likely.

I had the opposite problem... the local TW store/office had the CC but no tuning adapter... I had to trek about 25 miles round trip to another office on the other side of the county to get the tuning adapter.  All was smooth after that, however.  My son is up in Raleigh and his experience was significantly different... the local office initially issued him the card and adapter but the card was bad (it was an untested unit that the person in line in front of my son had just returned).  They told him that they had no more available in the entire region... he had to wait almost three weeks for someone to turn one in and then get a truck roll scheduled to swap it out.

 

Also...  a slighty (more) OT item that I just want to warn folks about (although I suspect not too many will fall into this category)... I have (and require) two separate RoadRunner services at my house.  I planned on purchasing two new modems, but only picked up one for now to keep the cash outlay in control.  Last week I contacted TW to swap out one of them with the SB6141 that I had purchased.  Well, after nearly three hours of being on the phone with various folks at various levels and locations trying to get the new modem activated, they came to the conclusion that if you have more than one modem on your account they either all need to be rented or all need to be customer-owned... you cannot rent one and own another.  It's bad enough that it is that way, but to keep me on the phone for over three hours while they figured it out is absolutely ridiculous.


Edited by jcalabria - 1/3/13 at 6:32am
post #17768 of 18538
Quote:
Originally Posted by jcalabria View Post

I had the opposite problem... the local TW store/office had the CC but no tuning adapter... I had to trek about 25 miles round trip to another office on the other side of the county to get the tuning adapter.  All was smooth after that, however.  My son is up in Raleigh and his experience was significantly different... the local office initially issued him the card and adapter but the card was bad (it was an untested unit that the person in line in front of my son had just returned).  They told him that they had no more available in the entire region... he had to wait almost three weeks for someone to turn one in and then get a truck roll scheduled to swap it out.

Also...  a slighty (more) OT item that I just want to warn folks about (although I suspect not too many will fall into this category)... I have (and require) two separate RoadRunner services at my house.  I planned on purchasing two new modems, but only picked up one for now to keep the cash outlay in control.  Last week I contacted TW to swap out one of them with the SB6141 that I had purchased.  Well, after nearly three hours of being on the phone with various folks at various levels and locations trying to get the new modem activated, they came to the conclusion that if you have more than one modem on your account they either all need to be rented or all need to be customer-owned... you cannot rent one and own another.  It's bad enough that it is that way, but to keep me on the phone for over three hours while they figured it out is absolutely ridiculous.

Yes, it took me an hour on the phone to get them to activate my SB6141. Thing is, since I swapped out theirs I have not had one DNS issue or dropped connection, so it was worth it. The key is, it shouldn't take more than 10 minutes for them to activate the MAC ID and confirm a connection!

My issue may be that I didn't complete my build yet. I may have to slap the Inifini4 in my tower and get the CableCard running that way just to confirm that it's a working card until I finish the build. This would also be a good way to do a dry run and see how the WAF goes and if its a viable solution.
post #17769 of 18538
Getting fed up with Navigator DVR myself. I had used the web interface to program to record the two new episodes of Dual Survival on Discover on Tuesday night. Verified it in the web app "list" several times over the last week or so. Sit down last night to watch them - you can probably guess - neither was recorded. There was nothing else scheduled to record on Tuesday night AT ALL - so there were no conflicts.

Then I notice today while trying to use the web app to set it to record next Tuesday's episode, it brings up the box with the episode info, but when you hit the record button, nothing happens. Seems to be an issue with just Discovery Channel as I set all my other recordings on other channels just fine. Guess I'll have to remember to program it directly on the box next time I have the TV on.

Anyone else seen issues like this with just one specific channel or show that doesn't seem to want to record? Oh for the days when you could just pick a day/time/duration and channel to record - like a VCR!
post #17770 of 18538
Well, it's official. TWC is in violation of the FCC. I stopped by the only other office to verify if they could supply me with a CableCard only to be told a tech has to come out and do it. I will confirm, but the FCC now requires the option to self install.

On top of this, I asked to confirm my appointment for Mon and its been cancelled. So much for my Sig Home White Glove service!

I knew this would be a fiasco and called it before the process even started. So, I'll have my tuner delivered today and no way to use it. I'm guessing they won't allow me to pull the CableCard from one of my set tops and use that.
post #17771 of 18538
Quote:
Originally Posted by BenJF3 View Post

Well, it's official. TWC is in violation of the FCC. I stopped by the only other office to verify if they could supply me with a CableCard only to be told a tech has to come out and do it. I will confirm, but the FCC now requires the option to self install.
On top of this, I asked to confirm my appointment for Mon and its been cancelled. So much for my Sig Home White Glove service!
I knew this would be a fiasco and called it before the process even started. So, I'll have my tuner delivered today and no way to use it. I'm guessing they won't allow me to pull the CableCard from one of my set tops and use that.

Yes, they are required to allow self-install:

 

http://www.fcc.gov/guides/cablecard-know-your-rights

 

I don't know how much fight you have left in you, but it would be interesting to see what would happen if you did.  What may be the "gray area" is the tuning adapter, as the FCC document does not specifically say this must be allowed to be self installed.  However, I think there is a strong argument to be made that if they allow self install of other set top devices these should not be treated any differently. 

 

Other than having to visit multiple offices to get both pieces, I had no difficulty getting equipment here for self-install... and in Raleigh my son was informed that they are allowed one attempt at self-install but will not allow additional over-the-counter equipment exchanges if the first setup does not function correctly.


Edited by jcalabria - 1/3/13 at 9:49am
post #17772 of 18538
Quote:
Originally Posted by BenJF3 View Post

Well, it's official. TWC is in violation of the FCC. I stopped by the only other office to verify if they could supply me with a CableCard only to be told a tech has to come out and do it. I will confirm, but the FCC now requires the option to self install.
On top of this, I asked to confirm my appointment for Mon and its been cancelled. So much for my Sig Home White Glove service!
I knew this would be a fiasco and called it before the process even started. So, I'll have my tuner delivered today and no way to use it. I'm guessing they won't allow me to pull the CableCard from one of my set tops and use that.

what offices did you go to?
post #17773 of 18538
Quote:
Originally Posted by hikouka View Post

what offices did you go to?

I'm going to guess Rome and either Utica or Oneida.
post #17774 of 18538
Quote:
Originally Posted by BenJF3 View Post

Well, it's official. TWC is in violation of the FCC. I stopped by the only other office to verify if they could supply me with a CableCard only to be told a tech has to come out and do it. I will confirm, but the FCC now requires the option to self install.
On top of this, I asked to confirm my appointment for Mon and its been cancelled. So much for my Sig Home White Glove service!
I knew this would be a fiasco and called it before the process even started. So, I'll have my tuner delivered today and no way to use it. I'm guessing they won't allow me to pull the CableCard from one of my set tops and use that.

I did my own TA/CC installs on multiple occasions. I would ask for a manager, or, even better, switch to friggin' satellite. (which is what I did)
post #17775 of 18538
Quote:
Originally Posted by fhall1 View Post

I'm going to guess Rome and either Utica or Oneida.

obviously....

i was going to suggest oneida if he hadn't already tried there i usually had 'ok' luck with the people up there
post #17776 of 18538
Quote:
Originally Posted by hikouka View Post

what offices did you go to?

Rome yesterday and Utica today. I may try Oneida, but I don't want to waste a trip. I'll be in Syracuse tomorrow, so if there is time I may try the main office and stop by Oneida on the way in.

Quote:
Originally Posted by ncted View Post

I did my own TA/CC installs on multiple occasions. I would ask for a manager, or, even better, switch to friggin' satellite. (which is what I did)

Believe me, I looked at both satellite companies in depth. In the end, I pay more for less of what we watch. That and the weather outages. I just did an install where I had to wait around until the snow stopped so I could setup the DirecTV. I know they are rare and I could tolerate them, but even the Genie won't give me as much control as WMC will.

As I've stated, I have no issues with the line up on our TWC, other than the abysmal alignment, which I can fix in WMC. It's the service that's horrible and Navigator that cripples the DVR.

EDIT: Just left the local office armed with my FCC documentation (Thanks JC!) and they see the err of their ways, but do not and will not stock them. I was informed by the supervisor that I can have one mailed, but decided to keep my rescheduled appointment for the 8th and just have it delivered. I can only imagine how long it would take for them to mail one! So, they do offer self installs, but make them very difficult and apparently COSTLY as I was also informed once I inquired about my rate plan. I explained that I want to turn in all TWC set tops, but keep digital cable. I went over the FCC rules that show that I will have to pay for the CableCard ($2.50), but would be entitled to a discount because I was turning in the required and issued box that TWC gives you. I was informed that this would most likely make my rate go UP! She said that once I turn in my equipment I fall out of whatever package I was in. Can someone explain how turning off approximately $85 worth of services can make the bill go up? I plan on calling retention once all is said and done a seeing what the deal is. It just sounds like they don't want me to drop Sig Home. The adventure continues!
Edited by BenJF3 - 1/3/13 at 2:43pm
post #17777 of 18538
Quote:
Originally Posted by BenJF3 View Post

I was informed that this would most likely make my rate go UP! She said that once I turn in my equipment I fall out of whatever package I was in. Can someone explain how turning off approximately $85 worth of services can make the bill go up? I plan on calling retention once all is said and done a seeing what the deal is. It just sounds like they don't want me to drop Sig Home. The adventure continues!


They CANNOT charge you more for not taking their equipment. Jeez they are making TWC Austin look really good!

I did have to talk to retention, but it was not at all hard to get them to give me the $89 digital cable+phone+internet price (right now, looks like it is $99).

I am really thinking about ditching phone next time 'round due to the absolutely silly two modem thing.

xnappo
post #17778 of 18538
Quote:
Originally Posted by xnappo View Post

They CANNOT charge you more for not taking their equipment. Jeez they are making TWC Austin look really good!
I did have to talk to retention, but it was not at all hard to get them to give me the $89 digital cable+phone+internet price (right now, looks like it is $99).
I am really thinking about ditching phone next time 'round due to the absolutely silly two modem thing.
xnappo

I'm aware of that. The reasoning the supervisor claimed was because I wouldn't be under a digital package. I just get to point where the argument is futile and leave it at that. I would ditch phone, but we like having a home number. If they can't give me phone for $15 or less I'll drop it. Ooma has better features for $10 a month, but I like the fact that TWC VoIP stays on dedicated bandwith. I'll be happy if I can get a Triple Play for $99 - but It will likely be more because I plan on keeping an Internet tier with 5 upstream and right now the cheapest is Extreme. I'll pay an extra $20 for that. I'd like to keep my 50/5, but it's not worth it outside of Sig Home. If I could stay Sig Home and have them drop the $50 for the two DVR's with Whole Home, I'd do that too. I'll be happy if I can get the bill under $150 for all three. This is another reason I like TWC over Sat. Once a promo is up with Sat, they don't want to know you. I've always been able to call and negotiate a rate with TWC or at the very least get into a promo package.

I'm debating building a barebones HTPC and using the streamers across my network so everyone gets the same experience. I could easily slap the Ceton in my current main PC (AMD 3.2Ghz Quad with 8GB Ram and Radeon 4800 Series) which could easily feed three extenders. I'm reading that Blu-Ray playback can be an issue on the HTPC. I'm debating between building a single "Do It All" box or keeping everything in tact and using an extender.It would be a big cost savings to just use my current rig, but I like the idea of having the main box in the main room with an LCD display, card reader and optical drive so I can eliminate my Roku and Blu-Ray player. Decisions, decisions!


Also, those in my area, I have made custom logos for our local stations for the MCL add in. So, instead of a generic NBC logo, you see the WKTV or WSTM logo etc. If you have an HTPC and want custom local logos, PM me and I can make them for you.
post #17779 of 18538
Quote:
Originally Posted by xnappo View Post


I am really thinking about ditching phone next time 'round due to the absolutely silly two modem thing.
 

Two modems? Maybe to split processing between two machines (processors)?

 

I am finally trying Digital Phone after all these years. They just activated MTA inside my existing Arris cable modem. Cable Modem service has previously been rock-solid but since we turned it on the cable modem has had a few glitches. I dismissed it but now I wondering if 2 machines might be better.

post #17780 of 18538
I have an Arris EMTA and when I used to have standard Triple Play it was rock solid. It only went to hell after the "upgrade" to Signature Home with the addition of the D3 Gateway. Once I got my own SB6141 and Wireless it became and has been stable.
post #17781 of 18538
Quote:
Originally Posted by Tesla1856 View Post

Two modems? Maybe to split processing between two machines (processors)?

I am finally trying Digital Phone after all these years. They just activated MTA inside my existing Arris cable modem. Cable Modem service has previously been rock-solid but since we turned it on the cable modem has had a few glitches. I dismissed it but now I wondering if 2 machines might be better.

Well I am seeing conflicting information on how easy it is to get them to activate a customer-owned MTA on a DOCSIS 3 modem. I am still on a rented DOCSIS 2 right now.

Ben - yes the $89 was just the base, then I added HBO and turbo to that. Having cable card still counts as 'digital'.

xnappo
post #17782 of 18538
Quote:
Originally Posted by xnappo View Post

Well I am seeing conflicting information on how easy it is to get them to activate a customer-owned MTA on a DOCSIS 3 modem. I am still on a rented DOCSIS 2 right now.
Ben - yes the $89 was just the base, then I added HBO and turbo to that. Having cable card still counts as 'digital'.
xnappo

I wanted a D3 EMTA, but again they won't add any to the approved list. So, if you want a combo you are forced to use theirs. It would be nice to have a single device.

Time Warner needs a better national policy with consistency. Equipment and basic policy varies widely from division to division. I get why they want regional pricing which allows them to gouge by location, but policy should be the same nationwide. At one point, they were at least talking about a nationally consistent channel line up.
post #17783 of 18538
Quote:
Time Warner needs a better national policy with consistency. Equipment and basic policy varies widely from division to division. I get why they want regional pricing which allows them to gouge by location, but policy should be the same nationwide. At one point, they were at least talking about a nationally consistent channel line up.
Time Warner Cable-Inconsistent Interstructure

Time Warner Cable's whole inter-structure is so inconsistent. I have sources who tell me the Universal Theme Line Up is being worked on for the East Coast, just as Remote DVR Manager is being worked, on. Digital Phone is being worked, on, Navigator is always being worked on. For six years, everything has been "worked on."

But the results are much to sporadic to effectively establish consistency and uniformity from division to division. I believe that too many divisions rely on "Scripted" form speak. The CSR's, the field techs, everyone just has to depend on what division managers give them, or don't give them. Many of the tech guys are better than others. For example:

1.) Is there a standard set of training protocols for CSR's concerning the knowledge and experience with TWC products and services? How well do the independent contractors at TWC know their products? Let alone the field techs? If there is consistency and uniformity among divisions, why are some TWC offices very good with communication and information, while others don't know their rear-end from a hole in the ground. That's the problem.

2.) It could be that the whole TWC infrastructure has gotten so huge, that it may be impossible to standardize things like box/software updates, and establishing knowledge proficiency of TWC personnel who distribute them. I think a huge factor is that TWC no longer sees the set-top box as a money making industry for the company. Going with this theory, they don't see the need to work at standardizing equipment, because there's no money making incentive for them to do this. TWC finds it the most cost effective to hold on to older equipment, update it only as needed, throw everything against the wall, and see what sticks (works) and what doesn't stick (fails.)

2.b.) TWC only cares about what fails, or doesn't stick if the failures are money makers for them. This is why High-Speed Internet and Digital Phone have a high success rate. TWC makes money off of them. Customers love TWC Internet and Digital Phone. In contrast, customers have lost interest in cable TV. Subscribers have never really liked the boxes all that much in the first place, even in the days before Navigator. Customers have chosen other providers for cable TV services, such as over the air, Internet, mobile technology trends, or a combination of different company offerings. However, many people love TWC phone and Internet. Most despise Navigator. TWC can't get it through their skulls that a color change palette does not make a better guide. Better reliability and functionality does.


3.) TWC fails to realize is that the loss of cable TV revenue could gradually be reduced by offering customers a better guide, or at least make the current system work reliably across divisions. However, the apathy of upper-division management refusing to work to make the Navigator Guide more reliable, makes that a difficult task. I think if the set-top box could be a money maker for TWC, they would care more about them. One cannot dismiss the fact that developing an in-house guide in Navigator to save money, with minimal testing, and a terrible software development team, did damage to TWC that they are having difficulty recovering from six years later. Had TWC remained with the Passport/SARA software, the reliability of the on-screen guide would be so much better.

Why fix Passport/SARA, when it was never broken?


Jack
Edited by Satch Man - 1/4/13 at 10:42am
post #17784 of 18538
Quote:
Originally Posted by BenJF3 View Post

I'm debating building a barebones HTPC and using the streamers across my network so everyone gets the same experience. I could easily slap the Ceton in my current main PC (AMD 3.2Ghz Quad with 8GB Ram and Radeon 4800 Series) which could easily feed three extenders. I'm reading that Blu-Ray playback can be an issue on the HTPC. I'm debating between building a single "Do It All" box or keeping everything in tact and using an extender.It would be a big cost savings to just use my current rig, but I like the idea of having the main box in the main room with an LCD display, card reader and optical drive so I can eliminate my Roku and Blu-Ray player. Decisions, decisions!

Yeah, right now I am doing the HTPC thing in our main viewing area. For BluRay - I always use MakeMKV to rip them - that works well.

Moving to extenders only will depend a lot on what happens with the Ceton Echo and Android. If they have full market support (Netflix/HBO GO/TWC TV) AND the ability to play BluRay MKV rips, it will definitely be temping.

The full OnDemand TWC content is live on IOS and is coming to Android/PC shortly - which is interesting...

xnappo
post #17785 of 18538
Quote:
I think a huge factor is that TWC no longer sees the set-top box as a money making industry for the company.
Then get rid of encryption (at least for the 1st tiers) and let the customer use their QAM capable tuner inside their TV that they paid for.
They made their systems so complicated, they are spending $$ on a computerized maze they can't maintain or understand. I'd love to know how many 'truck rolls' are wasted, due to the problem being in the 'head end'?
post #17786 of 18538
Quote:
Originally Posted by xnappo View Post

Yeah, right now I am doing the HTPC thing in our main viewing area. For BluRay - I always use MakeMKV to rip them - that works well.
Moving to extenders only will depend a lot on what happens with the Ceton Echo and Android. If they have full market support (Netflix/HBO GO/TWC TV) AND the ability to play BluRay MKV rips, it will definitely be temping.
The full OnDemand TWC content is live on IOS and is coming to Android/PC shortly - which is interesting...
xnappo

Thing is, I don't want to rip BDs. I want to just have to ability to put a disc in and go to the Play Disc option in WMC. I'd like to have the HTPC be the single device in my theater room and eliminate my Roku, BDP, and Smart TV Activities from the Harmony. All I'd have out there is my AVR & HTPC.

As far as TWC VOD on PC. If they get that done then the HTPC gets even more added value - especially if someone makes a plug in to add it into WMC.

My thought of using my Office PC as the server HTPC is the cost savings initially. I can keep my BDP in the theater room for now and use Echo's as "cable boxes". All I'd need to do to get this active would be install the Ceton tuner and a dedicated storage drive for DVR. My PC already has an OTA/QAM/ATSC tuner in it.

Quote:
Originally Posted by videobruce View Post

Then get rid of encryption (at least for the 1st tiers) and let the customer use their QAM capable tuner inside their TV that they paid for.
They made their systems so complicated, they are spending $$ on a computerized maze they can't maintain or understand. I'd love to know how many 'truck rolls' are wasted, due to the problem being in the 'head end'?

Been saying this since they announced their intention to go all digital. Ditch SDV and use ClearQAM for basic tier. If they would install a system similar to their analog system in place currently then people wouldn't have so many issues. The average customer just wants to plug in the cable to their digital TV and have it work.

Once an all digital system is put in place I don't really see the need for SDV. SDV was intended as a bandwidth saving measure because of the list space from the 70+ analogs most divisions have/had. Eliminating SDV solves many issues like timeouts and "Channel Not Available" issues and errors.
post #17787 of 18538
Quote:
Originally Posted by Satch Man View Post

Time Warner Cable-Inconsistent Interstructure

Time Warner Cable's whole inter-structure is so inconsistent. I have sources who tell me the Universal Theme Line Up is being worked on for the East Coast, just as Remote DVR Manager is being worked, on. Digital Phone is being worked, on, Navigator is always being worked on. For six years, everything has been "worked on."
But the results are much to sporadic to effectively establish consistency and uniformity from division to division. I believe that too many divisions rely on "Scripted" form speak. The CSR's, the field techs, everyone just has to depend on what division managers give them, or don't give them. Many of the tech guys are better than others. For example:
1.) Is there a standard set of training protocols for CSR's concerning the knowledge and experience with TWC products and services? How well do the independent contractors at TWC know their products? Let alone the field techs? If there is consistency and uniformity among divisions, why are some TWC offices very good with communication and information, while others don't know their rear-end from a hole in the ground. That's the problem.
2.) It could be that the whole TWC infrastructure has gotten so huge, that it may be impossible to standardize things like box/software updates, and establishing knowledge proficiency of TWC personnel who distribute them. I think a huge factor is that TWC no longer sees the set-top box as a money making industry for the company. Going with this theory, they don't see the need to work at standardizing equipment, because there's no money making incentive for them to do this. TWC finds it the most cost effective to hold on to older equipment, update it only as needed, throw everything against the wall, and see what sticks (works) and what doesn't stick (fails.)
2.b.) TWC only cares about what fails, or doesn't stick if the failures are money makers for them. This is why High-Speed Internet and Digital Phone have a high success rate. TWC makes money off of them. Customers love TWC Internet and Digital Phone. In contrast, customers have lost interest in cable TV. Subscribers have never really liked the boxes all that much in the first place, even in the days before Navigator. Customers have chosen other providers for cable TV services, such as over the air, Internet, mobile technology trends, or a combination of different company offerings. However, many people love TWC phone and Internet. Most despise Navigator. TWC can't get it through their skulls that a color change palette does not make a better guide. Better reliability and functionality does.

3.) TWC fails to realize is that the loss of cable TV revenue could gradually be reduced by offering customers a better guide, or at least make the current system work reliably across divisions. However, the apathy of upper-division management refusing to work to make the Navigator Guide more reliable, makes that a difficult task. I think if the set-top box could be a money maker for TWC, they would care more about them. One cannot dismiss the fact that developing an in-house guide in Navigator to save money, with minimal testing, and a terrible software development team, did damage to TWC that they are having difficulty recovering from six years later. Had TWC remained with the Passport/SARA software, the reliability of the on-screen guide would be so much better.

Why fix Passport/SARA, when it was never broken?

Jack

I usually don't double post, but this warrants it's own response. You are dead on here Satch! TWC sees no value as a money maker in the set top, BUT THEY COULD! I've stated numerous times that I'd be willing to pay for an advanced Whole Home solution like the Arris Gateway if it was left as intended and not crippled by TWC. I'd keep Sig Home if it actually had the "Advanced DVR" as they advertise. Believe me, Sig Home is no different than standard service other than the bundle discount. I've seen NONE of the advertised "features" of Sig Home. The tout the Personal Solutions Advisor which is nothing more than a standard script reader. The tout getting specially trained "techs" yet I basically had to troubleshoot and get my Sig Home service working on my own. They tout "Priority Scheduling" for service, but I've got to wait a week for a tech to deliver an M Card to me that I should be able to pick up at any office!

I believe the company has gotten far to large to have any consistency and they keep expanding!

The Digital Phone is top notch for VoIP and since I got my Internet stable it's been rock solid. I just wish the effort was there to make the cable portion as good.
post #17788 of 18538
Quote:
Originally Posted by BenJF3 View Post

I usually don't double post, but this warrants it's own response. You are dead on here Satch! TWC sees no value as a money maker in the set top, BUT THEY COULD! I've stated numerous times that I'd be willing to pay for an advanced Whole Home solution like the Arris Gateway if it was left as intended and not crippled by TWC. I'd keep Sig Home if it actually had the "Advanced DVR" as they advertise. Believe me, Sig Home is no different than standard service other than the bundle discount. I've seen NONE of the advertised "features" of Sig Home. The tout the Personal Solutions Advisor which is nothing more than a standard script reader. The tout getting specially trained "techs" yet I basically had to troubleshoot and get my Sig Home service working on my own. They tout "Priority Scheduling" for service, but I've got to wait a week for a tech to deliver an M Card to me that I should be able to pick up at any office!
I believe the company has gotten far to large to have any consistency and they keep expanding!
The Digital Phone is top notch for VoIP and since I got my Internet stable it's been rock solid. I just wish the effort was there to make the cable portion as good.

Ben,

Is the only thing you could really say that's good about Signature Home is that you get less wait and hold times, and you have at least a better chance of getting a decent tech than the regular sub? Oh yea, same mediocre guide. You'll just get a newer boxes with more storage.

I went through customer retentions and got down from $205 to $176 something with no reductions in service, just as a Triple Play w/ DVR/Showtime/HBO/Sports Pass sub. We did get a rate increase notice for January 2013, but it said that rates won't go up if you are in a promotion deal. They still seem to knock you up like $5.00-$10.00 even if you are in a deal, once to twice a year.

At least retentions was good. But we had to go through two reps in retentions to get someone good.

I don't think Signature Home is much better that regular Triple Play.

Jack
post #17789 of 18538
Quote:
Originally Posted by Satch Man View Post

Ben,
Is the only thing you could really say that's good about Signature Home is that you get less wait and hold times, and you have at least a better chance of getting a decent tech than the regular sub? Oh yea, same mediocre guide. You'll just get a newer boxes with more storage.
I went through customer retentions and got down from $205 to $176 something with no reductions in service, just as a Triple Play w/ DVR/Showtime/HBO/Sports Pass sub. We did get a rate increase notice for January 2013, but it said that rates won't go up if you are in a promotion deal. They still seem to knock you up like $5.00-$10.00 even if you are in a deal, once to twice a year.
At least retentions was good. But we had to go through two reps in retentions to get someone good.
I don't think Signature Home is much better that regular Triple Play.
Jack

The Sig Home bundle is a good value only due to the 50/5 Ultimate Internet. You save some more by having the Whole Home DVR with two set tops as it would be two DVR fees plus an additional set top fee. However, because the DVR (Navigator) is so awful and the Whole Home is nothing more than sharing it's of no real value. I wanted to give them a fair chance to make improvements, but they've done nothing substantial in two years. Features added to Navigator have been mediocre at best and each new patch introduces another glitch.

When I first signed up for Sig Home they were very responsive trying to get the install issues worked out. The line tech I dealt with was good and listened to my input. I actually showed him how to disable the IP Flood Detection to solve the slow down issues. That said, the so called "White Glove" service has disappeared. I see no real advantage of staying with the service. I won't keep 50/5 unless retention gives me a decent rate. It's not worth $105 a month. I can drop back to 30/5 if need be. Same goes for phone, if they make it worthwhile then I'll keep it. Retention/Negotiation is one reason I'm staying with TWC and modifying the service versus canceling. Satellite isn't as willing to negotiate pricing once your initial promo ends. TWC seems more concerned with churn.

We shall see...
post #17790 of 18538
Anyone else still have this issue with Navigator?

I had the SA-8300HDC box here in Wisconsin with software version ODN 5.2.09. Most of the time, it is pretty fast, but there is still approximately every 30-45 days, a system slow-down in searching and browsing where the only work-around is to do a cold reboot.

A possible memory leak with the guide? Does anyone have version ODN 6.0 who can report as to whether or not it fixes this bug?

Satch
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