I usually don't double post, but this warrants it's own response. You are dead on here Satch! TWC sees no value as a money maker in the set top, BUT THEY COULD! I've stated numerous times that I'd be willing to pay for an advanced Whole Home solution like the Arris Gateway if it was left as intended and not crippled by TWC. I'd keep Sig Home if it actually had the "Advanced DVR" as they advertise. Believe me, Sig Home is no different than standard service other than the bundle discount. I've seen NONE of the advertised "features" of Sig Home. The tout the Personal Solutions Advisor which is nothing more than a standard script reader. The tout getting specially trained "techs" yet I basically had to troubleshoot and get my Sig Home service working on my own. They tout "Priority Scheduling" for service, but I've got to wait a week for a tech to deliver an M Card to me that I should be able to pick up at any office!
I believe the company has gotten far to large to have any consistency and they keep expanding!
The Digital Phone is top notch for VoIP and since I got my Internet stable it's been rock solid. I just wish the effort was there to make the cable portion as good.
Is the only thing you could really say that's good about Signature Home is that you get less wait and hold times, and you have at least a better chance of getting a decent tech than the regular sub? Oh yea, same mediocre guide. You'll just get a newer boxes with more storage.
I went through customer retentions and got down from $205 to $176 something with no reductions in service, just as a Triple Play w/ DVR/Showtime/HBO/Sports Pass sub. We did get a rate increase notice for January 2013, but it said that rates won't go up if you are in a promotion deal. They still seem to knock you up like $5.00-$10.00 even if you are in a deal, once to twice a year.
At least retentions was good. But we had to go through two reps in retentions to get someone good.
I don't think Signature Home is much better that regular Triple Play.