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Time Warner Cable Navigator - Page 595

post #17821 of 18536
I tried to upgrade one of my DCX3510's that has Navigator with a larger internal 1TB drive, and it see's the drive there, I checked in the diagnostic menu, but it doesnt load the software on it or record anything. Do I need to wait for the software to download later in the night time? On the DCX3400's I know you can just put a blank drive in there and it formats and does everything it needs to. I cant find anything on this in any thread. Any ideas? Thanks.
post #17822 of 18536
TWC Navigator Bugs on SA-8300HDC-Build ODN 5.2.09
January 13, 2012

1.) There is a search and scroll slow down, which happens in 30-40 day cycles. A cold reboot of the box resolves this issue. However, in the next 30-40 day cycle, the slowness repeats again.

2.) When setting up a manual recording, by hitting the REC button on the remote control. should a customer choose either the STOP AND SAVE or STOP AND DELETE options, the recording will delete, but the Channel bar will remain on the screen, until:

The C or Exit Button is pressed or
The customer changes channels

Issue #1- (The 30-40 Day search and scroll slow down.) Always has occurred since the Black Guide roll-out. A cold reboot produces a temporary fix.

Issue#2: (Channel Banner Bar gets stuck when trying to stop a recording in progress.) Appears to remain after a cold reboot of the box, but before the ODN5.2.09 build, did not seem to be a problem. In Milwaukee Wisconsin, we had a Service Pack update approximately in October and the second issue has occurred since than.

Important-Issue #2 does NOT occur if a recording has completed and the Stop and Save, or Stop and Delete Menu choices are used. The only time a customer gets the “stuck” channel bar is when he/she stops a show that is in the process of being recorded.

(I sent this to the TWC DTT Forum, but wanted to share this with you as well to see if others may be having the same circumstance with this box model/build.)

Jack
post #17823 of 18536
Quote:
Originally Posted by Satch Man View Post

TWC Navigator Bugs on SA-8300HDC-Build ODN 5.2.09
January 13, 2012

1.) There is a search and scroll slow down, which happens in 30-40 day cycles. A cold reboot of the box resolves this issue. However, in the next 30-40 day cycle, the slowness repeats again.

2.) When setting up a manual recording, by hitting the REC button on the remote control. should a customer choose either the STOP AND SAVE or STOP AND DELETE options, the recording will delete, but the Channel bar will remain on the screen, until:

The C or Exit Button is pressed or
The customer changes channels

Issue #1- (The 30-40 Day search and scroll slow down.) Always has occurred since the Black Guide roll-out. A cold reboot produces a temporary fix.

Issue#2: (Channel Banner Bar gets stuck when trying to stop a recording in progress.) Appears to remain after a cold reboot of the box, but before the ODN5.2.09 build, did not seem to be a problem. In Milwaukee Wisconsin, we had a Service Pack update approximately in October and the second issue has occurred since than.

Important-Issue #2 does NOT occur if a recording has completed and the Stop and Save, or Stop and Delete Menu choices are used. The only time a customer gets the “stuck” channel bar is when he/she stops a show that is in the process of being recorded.

(I sent this to the TWC DTT Forum, but wanted to share this with you as well to see if others may be having the same circumstance with this box model/build.)

Jack

Update: More information on the stuck channel banner when stopping a recording in progress on the SA-8300HDC.

The stuck channel banner happens when you see the screen saying, "You have a scheduled recording already in progress"

When you press the Stop and Save Button:

Stop and Save: Stops the recording, saves the recording. Information Channel banner gets stuck.

Stop and Delete: Stops and Deletes the recording. Channel banner gets stuck.

In testing this more, the only time that this issue happens is when the user gets the "You Have a Recording Already in Progress Prompt."

If users do not see the "You have a recording already in progress prompt.", the stop and save, stop/delete prompt works normally.

Jack
post #17824 of 18536
Quote:
Originally Posted by Satch Man View Post

Anyone else still have this issue with Navigator?

I had the SA-8300HDC box here in Wisconsin with software version ODN 5.2.09. Most of the time, it is pretty fast, but there is still approximately every 30-45 days, a system slow-down in searching and browsing where the only work-around is to do a cold reboot.

A possible memory leak with the guide? Does anyone have version ODN 6.0 who can report as to whether or not it fixes this bug?

Satch

ODN 6.0.0.19 rolled out this morning in Rochester, NY. One (out of 3) boxes upgraded with no problems, but one (one of two 8742's) "hung". Called TWC and they had me reboot and start the process over (that went OK). While on the phone with the CSR (waiting for boot to progress) I asked "what is new"? He said:
  • Can go back to old (yellow) guide
  • Can change Guide to only show channels that are subscribed to
  • Other "behind the screen" changes.

After a quick check, I concluded that: yes, I can go back to the old color guide, but there is no clear way to have the Guide only show subscribed channels.

I can't comment on the SA-8300HDC speed.
post #17825 of 18536
Dave, hit the Guide button twice. You should see an option for "Subscribed"
post #17826 of 18536
Quote:
Originally Posted by BenJF3 View Post

Dave, hit the Guide button twice. You should see an option for "Subscribed"
Yep! smile.gif
post #17827 of 18536
Quote:
Originally Posted by davehancock View Post

  • Can go back to old (yellow) guide
  • Can change Guide to only show channels that are subscribed to
  • Other "behind the screen" changes.

Can you set it to show only subscribed and in HD? That would be the ticket right there! smile.gif
post #17828 of 18536
Quote:
Originally Posted by Weaselboy View Post

Can you set it to show only subscribed and in HD? That would be the ticket right there! smile.gif
Sorry, you only have a choice of one of the following:
  • All channels
  • High Definition
  • On Demand
  • Favorites
  • Subscribed
post #17829 of 18536
Quote:
Originally Posted by firemoth88 View Post

NOTHING is SOON with TWC Navigator. And when it comes something else will likely get broken in the process (With ODN 6 the Remote DVR Manager broke eek.gif)
post #17830 of 18536
Quote:
Originally Posted by davehancock View Post

NOTHING is SOON with TWC Navigator. And when it comes something else will likely get broken in the process (With ODN 6 the Remote DVR Manager broke eek.gif)

I just launched the TWC TV app on my Droid DNA, scrolled down to a random channel, and selected record. Nearly instantaneously it began recoding. Then I logged on to dvr.timewarnercable.com and selected another channel to record and again nearly instantaneously it began recoding. Doesn't seem broke to me.confused.gif
post #17831 of 18536
Quote:
Originally Posted by Steve Mehs View Post

I just launched the TWC TV app on my Droid DNA, scrolled down to a random channel, and selected record. Nearly instantaneously it began recoding. Then I logged on to dvr.timewarnercable.com and selected another channel to record and again nearly instantaneously it began recoding. Doesn't seem broke to me.confused.gif
Was fixed this morning. Nonetheless, it seems that every time TW makes an "upgrade" something gets broke!mad.gif
post #17832 of 18536
Quote:
Originally Posted by Steve Mehs View Post

I just launched the TWC TV app on my Droid DNA, scrolled down to a random channel, and selected record. Nearly instantaneously it began recoding. Then I logged on to dvr.timewarnercable.com and selected another channel to record and again nearly instantaneously it began recoding. Doesn't seem broke to me.confused.gif

I wish I was in Steve's TWC utopia, really. Here I can't even get a CableCard. Had another appointment rescheduled because they don't have any. Still having issues with certain channels. I'm getting leery on going all in with an HTPC. Sure, WMC destroys Navigator, but I still have to deal with TWC network issues and terrible service and I'm looking at almost $1000+ investment to build out what I want.

And as far as the App...

post #17833 of 18536
What specifically is hapening with Remote DVR Manager that is/made it broken? Is it:

"You can't log into My Service" Is it the Computer Site, the Mobile Site? or Both?

"Are the shows not going to the STB?"

"Does Remote DVR Manager just spin like it's scheduling and nothing happens?"

Everyone that current issues with Remote DVR Manager, are they on Navigator 6.0? (With the Subscribed Channel Filter and the ability to go back to the old guide skin?)

Is it fixed now?

We will probably get ODN 6.0 in a few weeks to next month. The Carolinas usually get the updates after New York.

Jack
post #17834 of 18536
Remote Manager generally works, but I've never seen it report conflicts... ever. Sometimes I get the above screen. Back to reconsidering DirecTV because my return period is over in February for my media center devices and DirecTV is adding a bunch of HD our family watches. If they work consistently, it kicks ass. However, even the Echo extender is issue prone at this time (I'm on that thread as well).

Happy with TWCs channel line up, but I've given up on Navigator as I don't see it getting better here. Also, the service is just abysmal here. If you aren't having problems your fine, but getting resolution can be an adventure.
post #17835 of 18536
Quote:
Originally Posted by Satch Man View Post

What specifically is hapening with Remote DVR Manager that is/made it broken?
The precise message varies with the app/platform.

I use the My Services website from my laptop. When I have had problems (as I did with the "upgrade" to 6.0) I got a message of System error when the DVR manager went to fetch the scheduled recordings list. It appears that the manager could not communicate with the DVR. As this was coincident with ODN 6.0, it would appear that the upgrade "broke" the communication link with my DVRs.
post #17836 of 18536
Quote:
Originally Posted by BenJF3 View Post

I wish I was in Steve's TWC utopia, really. Here I can't even get a CableCard. Had another appointment rescheduled because they don't have any. Still having issues with certain channels. I'm getting leery on going all in with an HTPC. Sure, WMC destroys Navigator, but I still have to deal with TWC network issues and terrible service and I'm looking at almost $1000+ investment to build out what I want.

And as far as the App...


Eeewww, an iPhone. Yeah, if I was the TWC TV app, I probably wouldn’t want to work on that thing either. biggrin.gif

No problems here on a real smartphone, using the TWC TV app, in conjunction with either the 8642 or 8742 both have which have been updated to ODN 6. No problem using remote DVR management from my tablet either. Outside of when remote DVR was first launched using the web based interface, and having it be insanely slow, I never really had many problems with it.

post #17837 of 18536
when I go to the manufacturer diagnostic application on my 8640HDC. On page 12 it has running 2 ODN 5_2_0_9, but below that it has not loaded ODN 6_0_0_19. Does that mean the box has 6.0.0_19 downloaded but not installed? I tried to reboot the box to get it to load the ODN 6 software but no luck. Any ideas?
post #17838 of 18536
Generally yes - it usually means its deployed, but only to employees for internal testing. the box is prepped for the forthcoming release and just needs the update dispatch from the headend.
post #17839 of 18536
Over on the Cico 8640HDC HD-DVR thread, poster grenier and I have observed that the hard drive does not hold as much content as is use to. He mentions a resent patch. I have noticed it for about three weeks. Anybody else notice this issue?
post #17840 of 18536
Quote:
Originally Posted by Plasma Guy View Post

Over on the Cico 8640HDC HD-DVR thread, poster grenier and I have observed that the hard drive does not hold as much content as is use to. He mentions a resent patch. I have noticed it for about three weeks. Anybody else notice this issue?

There was a patch applied to the ODN boxes around October that fixed the percent of recorded space bug. I really hope the forthcoming ODN 6.0 fixes the approximate 30-45 days slowness and feeze-up on the SA-8300HDC. The only fix is a cold reboot, but about a month later the slowness repeats. I heard reports that the Samsungs also have this issue and it is BELIEVED to be caused by a memory leak. If you have this issue, please register and report it to the TWC Direct to Tech forum. Be sure to include your City and State, as well as box make/model number when describing the monthly slow down issue. This is the forum:

https://secure.dslreports.com/forum/timewarnerdirect

Jack
post #17841 of 18536
Thank you, Satch Man, I will register.
post #17842 of 18536
Quote:
Originally Posted by Plasma Guy View Post

Thank you, Satch Man, I will register.

Sup Plasma Guy?

For the AVS Forum, you should include your box make and model? Do you get the guide slowdown as well? The way it worked for me was:

Before the black guide-No noted slowdown

In the past, I had an SA-8300 (no C box) with the old Navigator guide and before that, Passport on the same box.

Version 5.2.07-always was painfully slow with multiple listings of the same title in searches.

Version 5.2.09- fixes the slowness with multiple title listings in searches bug, but has the slowness lag in 30-45 day cycles on the SA-8300HDC's and also the Samsungs.

The new version ODN 6.0 has faster scrolling, Subscribed Channels added to the Guide Filter, and the option to change the guide menu screens to resemble the color (somewhat) before the black guide change. It's also a prep for cloud services in the future. This version is starting to roll out.

Jack
post #17843 of 18536
Sup Plasma Guy?

For the AVS Forum, you should include your box make and model? Do you get the guide slowdown as well?


My machine is the Cisco 8640HDC (HD-DVR), acquired October 16, 2012. Looked new, with no scratches or scuff marks. I never noticed the guide slow down. I had the old SA-8300HDC before that, the 8640HDC is superior. Current ODN is 5.2.09 - slowness never a real issue. What I noticed, and upset me was when Recordings I had not watched were erased/deleted to make room for new programs I wanted to record. What the **** is up with that? So I started looking through the AVS Forum, reading past posts, and learned I was NOT the only one. Once again, thanks for the help.
post #17844 of 18536
SA8300HD....noticed last night while watching things recorded on Wednesday - lots of audio dropouts on Fox (American Idol - the wife still watches it, and TruTV "Black Gold"). I mean lots....like every 15 - 20 seconds throughout the entire show. It was fine the night before - just wondering if anyone else saw (heard) the same. I rebooted the box (power plug pull) but haven't had a chance to check it - we'll see tonight I guess.
post #17845 of 18536
Quote:
Originally Posted by fhall1 View Post

SA8300HD....noticed last night while watching things recorded on Wednesday - lots of audio dropouts on Fox (American Idol - the wife still watches it, and TruTV "Black Gold"). I mean lots....like every 15 - 20 seconds throughout the entire show. It was fine the night before - just wondering if anyone else saw (heard) the same. I rebooted the box (power plug pull) but haven't had a chance to check it - we'll see tonight I guess.

Is it hooked up via HDMI? I have massive audio dropouts and stuttering. TWC's "solution" is to use component cables. The admittedly know about the issue, but instead of fixing it once again choose a work around.
post #17846 of 18536
It is....and has been for years.....connected by HDMI...and has been fine until yesterday. I refuse to have to run 4 (or 5 depending on audio) cables from my TV to receiver when one will do. I'll let TWC replace my box with a different model if it comes down to it.
post #17847 of 18536
Quote:
Originally Posted by fhall1 View Post

SA8300HD....noticed last night while watching things recorded on Wednesday - lots of audio dropouts on Fox (American Idol - the wife still watches it, and TruTV "Black Gold"). I mean lots....like every 15 - 20 seconds throughout the entire show. It was fine the night before - just wondering if anyone else saw (heard) the same. I rebooted the box (power plug pull) but haven't had a chance to check it - we'll see tonight I guess.

Might simply have been storm related. Bad weather all over that night.
post #17848 of 18536
Knock on wood....box seems to be back to "normal"
post #17849 of 18536
I'm getting a very bizarre glitch that causes my 8742 to endlessly fast forward. I can make it happen about 50% of the time if I fast forward through a commercial break, press play and then press the Exit button to get rid of the info bar.


It will fast forward in chunks(like when holding down FF button) but doesn't stop when it reaches the end of the show. It will keep repeating the last 2-3 seconds over and over. I can select another program from the list but as soon as it starts playing it begins to do the same thing. The only solution is to unplug.
post #17850 of 18536
Quote:
Originally Posted by therealjustin View Post

I'm getting a very bizarre glitch that causes my 8742 to endlessly fast forward. I can make it happen about 50% of the time if I fast forward through a commercial break, press play and then press the Exit button to get rid of the info bar.


It will fast forward in chunks(like when holding down FF button) but doesn't stop when it reaches the end of the show. It will keep repeating the last 2-3 seconds over and over. I can select another program from the list but as soon as it starts playing it begins to do the same thing. The only solution is to unplug.

Sup Justin?

Does Navigator act normally if you wait for the info bar to disappear on its own? I did notice a glitch with the info bar on ODN 5.2.09 where it said that I had a recording in progress. However, I don't think I did. Anyway, regardless of whether I would choose to:

Stop and Save the recording OR
Stop and Delete the recording.

The Info bar would only go away when I pressed exit even after changing channels. Maybe the C button too, I can't remember. I reported it to the Direct to Tech forum. The box is an SA-8300HDC. A great Tip! If you have trouble with your Gators or your boxes, you can write down your box make and model. than the specific bugs and the steps that produced the bug. Than ask your tech, or comment in the support forums if they can review the engineering bug logs for the box and problem in question. The more people that have them report bugs that go in the query, the greater likelihood that those issues will be addressed in future software updates.

The techs than test the boxes in the lab and try to reproduce the bugs. They determine if it's:
  • Box related
  • Hardware related
  • Software Related
  • Division Related
  • Node Related

If the last two on the list are an issue, it's not a Navigator widespread issue at the corporate level, but an issue related to the node. For example, I heard from a Tech that Navigator 6.0 in some regions of North Carolina has an issue on Cisco and Samsung DVR's (not SA's AFAIK) where the Pause button kicks out to Live TV and random intervals and the buffer is not holding. However, the techs in the New York area have not been able to duplicate this issues in their labs. This is only in North Carolina regions with ODN 6.0 and only on the Cisco or Sansung boxes.

Jack
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