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Time Warner Cable Navigator - Page 596

post #17851 of 18536
Jack, I can report here that my 8742's randomly lose the buffers in my division.
post #17852 of 18536
Quote:
Originally Posted by BenJF3 View Post

Jack, I can report here that my 8742's randomly lose the buffers in my division.

Thanks Ben,

Do you notice the pausing not holding as well? The pause if I remember is supposed to hold for 60 minutes at least.

Jack
post #17853 of 18536
Quote:
Originally Posted by Satch Man View Post

...
If the last two on the list are an issue, it's not a Navigator widespread issue at the corporate level, but an issue related to the node. For example, I heard from a Tech that Navigator 6.0 in some regions of North Carolina has an issue on Cisco and Samsung DVR's (not SA's AFAIK) where the Pause button kicks out to Live TV and random intervals and the buffer is not holding. However, the techs in the New York area have not been able to duplicate this issues in their labs. This is only in North Carolina regions with ODN 6.0 and only on the Cisco or Sansung boxes.

Jack

That actually sounds like what my wife and I have been experiencing lately. We have 2 8742's running 6.0 (signature home), but we were watching and recording last night on just one. Several times, while watching a show that was being recorded but just a few minutes behind, it suddenly jumps to live. The info bar pops up but doesn't show anything in the buffer. However, by going to the list and selecting play, then fast forwarding back to where we were, it continued to play from then on. This happened during Arrow, Supernatural, and the Americans.
post #17854 of 18536
The only oddity I'm currently having with fast-forwarding on my 8742 with ODN 5.2.0.9 is:

If I start watching a video while it's still recording... let's say an 8pm-9pm recording and let's say it's 8:33pm at the time I start watching, if I happen to be fast-forwarding at 3x or 4x speed when I hit the 8:33pm time frame later even though the recording has complete to 9pm the Save or Delete will pop-up, which is annoying. It's similar to it popping up early when fast forwarding at 3x or 4x and reaching the actual end of the program. I'd much rather the Save or Delete not appear until it is played to the end rather than it guessing that I'm close to then end and coming up early. I know it's early because the video continues playing behind the Save or Delete screen and I have to rewind briefly to get it to go away. It doesn't seem to happen with 2x or 1x. I'd much rather when fast-forwarding at any speed when it reaches the end of the program to just jump back the normal jump back increment you get when you press play and have it just play to the end.

Anyone know if this either of those issues work better / are fixed with ODN 6?
post #17855 of 18536
Can't say too much Jack as I'm not monitoring that closely. Getting ready to drop TWC and just do a trial run of OTA and streaming.
post #17856 of 18536
Quote:
Originally Posted by BenJF3 View Post

Can't say too much Jack as I'm not monitoring that closely. Getting ready to drop TWC and just do a trial run of OTA and streaming.

Ben,

Are you gonna get a Netflix subscription for any movies and shows?

Jack
post #17857 of 18536
Quote:
Originally Posted by Satch Man View Post

Ben,

Are you gonna get a Netflix subscription for any movies and shows?

Jack

Already have Netflix and Amazon VOD. I plan on adding disc by mail back to my Netflix. May still do an HTPC with just OTA and WMC. The HTPC option gives me the ability to go back to cable, but TWC is so bad here that getting CableCard support is a nightmare which is why i returned my Ceton products. Looking at options all over.

I have everything in to mount my antenna on the roof. I just need the weather to cooperate now! Probably hold out until spring. There is just hardly any value in pay TV to me. It's simply not worth $150 a month for a full cable package to get a handful of channels I want. Satellite providers have better equipment, but in the end cost just as much or more than Time Warner. TiVo doesn't have a 4 tuner model with OTA and recent communications with TWC claim the have no plans to offer VOD like Comcast. The big step was getting the wife on board and she is starting to see things my way. She understands that she'll still get her shows from the networks and the other shows she can wait for to hit Netflix.

My Internet is ready for the switch since I replaced TWC's equipment with my own, so all I have to do is port my phone number and turn in my DVR's.
post #17858 of 18536
Quote:
Originally Posted by BenJF3 View Post

Already have Netflix and Amazon VOD. I plan on adding disc by mail back to my Netflix. May still do an HTPC with just OTA and WMC. The HTPC option gives me the ability to go back to cable, but TWC is so bad here that getting CableCard support is a nightmare which is why i returned my Ceton products. Looking at options all over.

I have everything in to mount my antenna on the roof. I just need the weather to cooperate now! Probably hold out until spring. There is just hardly any value in pay TV to me. It's simply not worth $150 a month for a full cable package to get a handful of channels I want. Satellite providers have better equipment, but in the end cost just as much or more than Time Warner. TiVo doesn't have a 4 tuner model with OTA and recent communications with TWC claim the have no plans to offer VOD like Comcast. The big step was getting the wife on board and she is starting to see things my way. She understands that she'll still get her shows from the networks and the other shows she can wait for to hit Netflix.

My Internet is ready for the switch since I replaced TWC's equipment with my own, so all I have to do is port my phone number and turn in my DVR's.

I agree with what you are doing, and it sounds like you have selected the best options. TWC is just too inept and incompetent in your division to pay money to them any longer. You are too knowledgeable and experienced to put up with their BS anymore. This gives so much weight to my belief of TWC's inconsistent interstructure and being content with just being "good enough" with regards to Navigator development and DVR deployment. I'll bet in three years, when Navigator's up to ODN 15.0 or whatever and maybe, just maybe has the features of a modern guide, maybe the personnel at TWC-Syracuse might have a basic understanding of their own products and services, but I doubt this. It always seem to be a lag of five to ten years behind the cable TV technology for TWC.

Internet and Phone remain TWC's strong points, as well as their investment in mobile technologies. To help put things in perspective, there is some reasonable consistency that TWC gives better phone, Internet, and retention deals than the competition. However, the competition gives better and more modern equipment and cable TV service than TWC. In theory, if money were no object, it would be interesting to watch the developments and attitudes of both companies side-by-side over time by having multiple competing services. However, few can afford that. As you state very well Ben, whether a customer chooses cable, dish, OTA, Internet, Phone or Combo, they almost always have to give up something, (cost, features, reliability) to get something else. There's no one size fits all. That's why looking at the pros and cons here remains a challenge, even for tech-savey people like us at this forum!

Jack
Edited by Satch Man - 2/9/13 at 8:48am
post #17859 of 18536
Holy Crap! Our division is adding surcharge for the privilege of having Navigator!

http://stopthecap.com/2013/02/08/time-warner-raising-rates-on-cny-customers-newest-set-tops-boxes-come-with-service-fee/

Unreal! Set Top rental fees will now be around $11! That's without a DVR.

I'm still a proponent of HTPC with CableCard as I just found out that VOD content is now available online via TWCTV.

http://www.twcableuntangled.com/2013/02/now-adding-on-demand-content-to-twctv-com-for-pc-and-mac/


However, the main issue is getting the CableCard to function properly! That coupled with NO ONE at TWC being able to give me pricing on using just a CableCard makes it difficult to even fully price the option out. I will get accurate pricing because I'll turn in my boxes first and see what the rate is with only the CableCard on my account.

This next round of fees will surely drive more customers away.
post #17860 of 18536
Quote:
Originally Posted by BenJF3 View Post

Holy Crap! Our division is adding surcharge for the privilege of having Navigator!

http://stopthecap.com/2013/02/08/time-warner-raising-rates-on-cny-customers-newest-set-tops-boxes-come-with-service-fee/

Unreal! Set Top rental fees will now be around $11! That's without a DVR.

I'm still a proponent of HTPC with CableCard as I just found out that VOD content is now available online via TWCTV.

http://www.twcableuntangled.com/2013/02/now-adding-on-demand-content-to-twctv-com-for-pc-and-mac/


However, the main issue is getting the CableCard to function properly! That coupled with NO ONE at TWC being able to give me pricing on using just a CableCard makes it difficult to even fully price the option out. I will get accurate pricing because I'll turn in my boxes first and see what the rate is with only the CableCard on my account.

This next round of fees will surely drive more customers away.

Holy $hite!!!!!

I read that. Just when you think Syracuse can't get any worse, they pull this crap!!!

The article seems to imply that this is going to be for the Cloud Service boxes only. So does that mean, that if you are still sitting there with an MDN legacy box or an SA-8300HDC older ODN that you won't get the added fee? (At least until TWC starts pushing the cloud services to more legacy boxe?). I would assume that MDN is out, because many of those boxes don't have the memory to do cloud features.

Or is this fee gonna just be slapped to everyone regardless of what Navigator box you have. Jargon alert, Cloud service means that services are moved away from the box to a secure network. The newer boxes that have multi-room DVR service have a graphic based VOD menu with poster art and additional program search filters.

Ben, no I did not know this was gonna be a non-DVR fee! UNREAL!

Jack
post #17861 of 18536
Quote:
Originally Posted by Satch Man View Post

Holy $hite!!!!!

I read that. Just when you think Syracuse can't get any worse, they pull this crap!!!

The article seems to imply that this is going to be for the Cloud Service boxes only. So does that mean, that if you are still sitting there with an MDN legacy box or an SA-8300HDC older ODN that you won't get the added fee? (At least until TWC starts pushing the cloud services to more legacy boxe?). I would assume that MDN is out, because many of those boxes don't have the memory to do cloud features.

Or is this fee gonna just be slapped to everyone regardless of what Navigator box you have. Jargon alert, Cloud service means that services are moved away from the box to a secure network. The newer boxes that have multi-room DVR service have a graphic based VOD menu with poster art and additional program search filters.

Ben, no I did not know this was gonna be a non-DVR fee! UNREAL!

Jack

the probably consider the guide and its data a 'cloud service'
post #17862 of 18536
Quote:
Originally Posted by Satch Man View Post

I heard from a Tech that Navigator 6.0 in some regions of North Carolina has an issue on Cisco and Samsung DVR's (not SA's AFAIK) where the Pause button kicks out to Live TV and random intervals and the buffer is not holding. However, the techs in the New York area have not been able to duplicate this issues in their labs. This is only in North Carolina regions with ODN 6.0 and only on the Cisco or Sansung boxes.
Quote:
Originally Posted by ddi View Post

That actually sounds like what my wife and I have been experiencing lately. We have 2 8742's running 6.0 (signature home), but we were watching and recording last night on just one. Several times, while watching a show that was being recorded but just a few minutes behind, it suddenly jumps to live. The info bar pops up but doesn't show anything in the buffer. However, by going to the list and selecting play, then fast forwarding back to where we were, it continued to play from then on. This happened during Arrow, Supernatural, and the Americans.

+1. My 8640 is doing this, too. I don't have Signature Home, but I did receive the ODN 6.0 update last month. Hard to pause live TV reliably, because you run the risk of losing the buffer if it decides to jump to live.
post #17863 of 18536
Quote:
Originally Posted by strikefast View Post



+1. My 8640 is doing this, too. I don't have Signature Home, but I did receive the ODN 6.0 update last month. Hard to pause live TV reliably, because you run the risk of losing the buffer if it decides to jump to live.

As a temporary workaround until they fix the buffer issue you might consider hitting the record button to start a formal recording session before you hit pause. You'll have to manually delete the recorded show when your done but you won't be tied to the flaky buffer.

post #17864 of 18536
Quote:
Originally Posted by jcalabria View Post

As a temporary workaround until they fix the buffer issue you might consider hitting the record button to start a formal recording session before you hit pause. You'll have to manually delete the recorded show when your done but you won't be tied to the flaky buffer.

This might be a new "Cloud Based" feature and that's why they are going to start charging for Navigator!
post #17865 of 18536
Quote:
Originally Posted by jcalabria View Post

As a temporary workaround until they fix the buffer issue you might consider hitting the record button to start a formal recording session before you hit pause. You'll have to manually delete the recorded show when your done but you won't be tied to the flaky buffer.

This might be a new "Cloud Based" feature and that's why they are going to start charging for Navigator!
post #17866 of 18536
Quote:
Originally Posted by BenJF3 View Post


This might be a new "Cloud Based" feature and that's why they are going to start charging for Navigator!

Yeah... everything is a "feature" these days and we dumbass customers just don't understand anything.rolleyes.gif

 

Apple (iTunes 11) and TWC are at the top of my current list of worst offenders of this "we know better than the stupid customers" mentality.

post #17867 of 18536
Quote:
Originally Posted by jcalabria View Post

As a temporary workaround until they fix the buffer issue you might consider hitting the record button to start a formal recording session before you hit pause. You'll have to manually delete the recorded show when your done but you won't be tied to the flaky buffer.

"TWC NOW BRINGS YOU THE POWER TO DELETE SHOWS FROM YOUR DVR WITH THE AMAZING NEW CLOUD-BASED NAVIGATOR GUIDE!:" smile.gifbiggrin.gif

"TWC..............ENJOY BETTER!!!!!"biggrin.gif


Jack
post #17868 of 18536

Had some problems with my Cisco 8742 yesterday.

 

Turned it on during Day. Nothing was recording (nothing was schedule to, so no problems there). Brought up the Guide.

That worked but then it locked up (buttons stopped responding).

- Did power cycle reboot.

Worked for several hours

 

Turned it on during Night.

Said it couldn't display our default HD "power-on channel" 105 (HD version of local CBS channel ... most common channel ever). Said we needed to call TWC to get permission to watch it (like we weren't subscribed to it). Thing is, I don't think there is anyway you can NOT be subscribed to it. It's included in all plans for free.

 

Since I had just rebooted it earlier, I went into the other room and tested "feed to house" with Digital Tuner in Cisco 4642. Channel 105 came right on, working fine. So, not a subscription problem ... just the 8742 box freaking out again.

 

Back to main room and power-cycle rebooted 8742.

- Seemed to work fine for rest of night.

 

Definite strange-ness. I don't think it liked me forgetting to do its required monthly reboot. smile.gif Maybe I got an update recently? It's been solid for a couple of months before yesterday. I have it on a APC-UPS Battery.

post #17869 of 18536
well...my 12 month "special pricing" is up and my Feb. bill jumped about $40. Time to do the annual dance with Customer Service/Retention to see if I can get it back down to somewhat reasonable.
post #17870 of 18536
Quote:
Originally Posted by therealjustin View Post

I'm getting a very bizarre glitch that causes my 8742 to endlessly fast forward. I can make it happen about 50% of the time if I fast forward through a commercial break, press play and then press the Exit button to get rid of the info bar.


It will fast forward in chunks(like when holding down FF button) but doesn't stop when it reaches the end of the show. It will keep repeating the last 2-3 seconds over and over. I can select another program from the list but as soon as it starts playing it begins to do the same thing. The only solution is to unplug.

Not often, but Crappy-gator has done this to me a few times too.
post #17871 of 18536

San Diego is pretty good with CableCARD's.

post #17872 of 18536
Quote:
Originally Posted by fhall1 View Post

well...my 12 month "special pricing" is up and my Feb. bill jumped about $40. Time to do the annual dance with Customer Service/Retention to see if I can get it back down to somewhat reasonable.

You might as well just pay it. With all the advancements TWC has made over the last year it's worth it.....just kidding, fight the power smile.gif
post #17873 of 18536
Quote:
Originally Posted by steve1022 View Post

You might as well just pay it. With all the advancements TWC has made over the last year it's worth it.....just kidding, fight the power smile.gif

LOL "Pay More, Enjoy Better"
post #17874 of 18536
Quote:
Originally Posted by fhall1 View Post

LOL "Pay More, Enjoy Better"

post #17875 of 18536
Even my wife is now on board with dropping video service for OTA and streaming. She agrees with me that there is little value per dollar in what's on and the services rendered by Time Warner.

If we find that we want a pay TV provider then we can always go back to one. I just wish spring would get here so I can get on the roof and install the antenna already! My indoor reception is to spotty.
post #17876 of 18536
As much as I hate to admit it, our SA 8300HDC has been working quite nicely over the past month or so. The frequent lock ups and slow response to remote control commands have pretty much disappeared. I was rebooting the DVR at least once a week and haven't had to do so for a while. Don't know if we got a software update or what but it's working quite well. I had a Directv install scheduled for late December but cancelled it after reading about several issues with the Genie DVR. The reason for switching was because of the lack of responsiveness with 8300 and after learning the Genie was having similar issues requiring reboots, I figured I'd wait to see when Directv would get it fixed.
I guess for now, I'll stay with TWC. That's the last thing I'd thought I'd be posting on here.....
post #17877 of 18536
Still beats HTPC as some found out the hard way.
post #17878 of 18536
Quote:
Originally Posted by Gary J View Post

Still beats HTPC as some found out the hard way.

Just because TWCs Cable Card support sucks as bad as their Navigator developers doesn't mean HTPC isn't better.

xnappo
post #17879 of 18536
Quote:
Originally Posted by minnow101 View Post

As much as I hate to admit it, our SA 8300HDC has been working quite nicely over the past month or so. The frequent lock ups and slow response to remote control commands have pretty much disappeared. I was rebooting the DVR at least once a week and haven't had to do so for a while. Don't know if we got a software update or what but it's working quite well. I had a Directv install scheduled for late December but cancelled it after reading about several issues with the Genie DVR. The reason for switching was because of the lack of responsiveness with 8300 and after learning the Genie was having similar issues requiring reboots, I figured I'd wait to see when Directv would get it fixed.
I guess for now, I'll stay with TWC. That's the last thing I'd thought I'd be posting on here.....

Same here Minnow in Wisconsin,

My SA-8300HDC clips along ok. It still slows down like once a month to forty-five days out, but that hasn't happened for awhile (Knock on wood.) It has been said that the competition has better boxes/guides, but TWC is at least better to do Customer Retention Deals. However, ALL the prices are going up, so users regardless will want to look for discounts where they can. Yes, Navigator could use some better features like Keyword Search, but the first priority has to be reliability over new features, so I think that has gotten better.

I mean, don't get me wrong! Across divisions, there is still terrible inconsistency with the quality and performance of the guide. It just seems that IF you are in a TWC division that is reasonably competent in service and support and the nodes are cooperative with the receiving and transmission of data, as well as a decent box that works, not so much a modern box, but a box that works well, you can be OK.

Once that infrastructure for video services gets more improvements and division consistency the video services and boxes will improve.

Later this year will be the six-tuner DVR's. Anyone know makes and models? Early reports are it will be Navigator-based. There will probably be a $10 added charge for it and at least for now, they will probably only offer those boxes for Signature Home and Whole House Subs. If you have only one TV you don't need six tuners. Several people are like that including me. I predict that boxes will only be replaced on a customer case by case basis. Really, if you don't do a lot of recording, have only one or two TV's and your SA-8300 or SA-8300HDC works good, might as well keep the box. You just don't know how well or not well a different box is going to behave in an exchange.

Jack
Edited by Satch Man - 2/18/13 at 8:16pm
post #17880 of 18536
Had a weird thing happen on my Cisco 8742 DVR twice in the last week. The box had been running 3 weeks since the prior reboot and it started being unresponsive/slow to the remote (like others had complained about happening every 4-6 weeks). But here's where it gets strange. I noticed that though the red REC light was lit on the front panel of the DVR, when I brought up the DVR recordings info with the LIST button on the remote, it didn't display the program being recorded! (Normally, it would show the program being recorded at/near the top of the list sorted by date, with the REC icon to the right to indicate it's currently being recorded). I then checked the Scheduled recordings list and saw the program it was supposed to be recording, still in the Scheduled list (normally, as soon as the recording actually begins, the entry moves from Scheduled to the DVR recordings list). Stranger still, I decided to check the Diagnostics and saw some unusual stuff on page 1; the entries at the top for VOD stuff were in red instead of green (I don't recall exactly what the entries were, but it was something like "Stale/Unavailable") and the entries for the Bootstrapper, Network and Monitor Versions were unavailable, only the ODN version had a valid version number in it.

I waited until the show being recorded ended, hoping it would show up in the list, but no luck, and the next program that was supposed to record was having the same thing happen to it (and I noticed that several other recordings that were supposed to be recorded earlier that evening were missing too). I rebooted at that point, figuring things weren't going to get better. After the reboot, I checked the Diagnostics page 1 and the VOD info was back to valid/green info and all the software version #s were back to valid version #s. The programs that were supposedly recorded prior to the reboot still weren't in the recorded list, but the disk percentage full had gone up a good chunk, as if all those missing programs were being included in the disk full calculation. I then noticed that some programs that I had been watching and deleted (prior to the reboot) were now back in the list, I tried playing them, but there was no playback, just a black screen, so I then deleted them, again.rolleyes.gif Interestingly, the disk full percentage didn't go down after deleting the phantom recordings. I then checked some other recordings that I had started watching that evening (again, prior to the reboot), but didn't complete/delete; they were set to the beginning of the recording, rather than where I had left off, as if they hadn't been watched at all!

The same thing happened exactly one week later; had to reboot to get the box working again. I still don't know exactly what caused it; I don't think it is time related in my case, since the second instance happened one week after a reboot, and the prior one had been 3 weeks after a reboot. I know I was adjusting the Series entries during the most recent occurrence. I had changed the Priority of one show and some details in the entries of others; perhaps, ODN got messed up in the recalculations for scheduling recordings while one of the programs it was rescheduling was actually recording? (just speculation on my part)

Anyway, it seems most likely to me that data memory in the software was getting trashed, given the missing/corrupt entries in the Diagnostics, and the missing/corrupt hard disk pointers for the recordings. I suspect that when I eventually clear off all my recordings, the disk full percentage will still be significantly above 0% and that I'll have to go through the process to clean/reformat the disk to recover that space.

Haven't heard anyone else having a problem like this. I'll keep an eye out for it again and see if I can figure out a way to reliably recreate the problem. Don't know if that will happen before the box gets the new version of ODN, but I'll try to keep you all posted. In the meantime, I called TWC; at least they gave me a credit for the missed recordings.

Warren
Edited by warren193 - 2/15/13 at 3:10pm
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