Time Warner Cable Navigator - Page 599

You are correct, I still need the wall connection for locals and ESPN. It seems to get about the same channels as the iPad app. But at least I have the Golf channel back which they took away on analog.

TWC app for Roku has the ESPN channels

Hi Roy,

Have you had your drop line replaced? Since you have Signature Home, if this happens again, I would contact your Adviser Agent and specifically request changing the drop line. That can often be a major source of problems. About every three to five years, if you have issues like you are describing, call and request this. With the phone and Internet drop outs as well, mention this and have them replace the line drop. Even if they say the Signal is OK, I would have them replace the drop line anyway, especially since this sounds like an Intermittent cable issue.

The other thing you could do is go to the Secure Direct to Tech forum over at DSL Reports. Give your name, address, account number, and the issues that you have had with Signal Drop outs on the Cable TV Internet, and Digital Phone. Mention that you are a Signature Home Subscriber and the issues you have with recordings playing one day, and not the next, as well as the phone and Internet working one day, but having drop-outs the next. Say you would like your line-drop replaced.

After register at the Direct to Tech forum, give your name, address, account number, and the make and model of your boxes and modems if known. Actually, with your account information they will open up a Support Ticket, which can remain active for at least 30 days. I have used them in the past, they are helpful! You can title your post. "Phone, Cable Audio/Internet Drop Outs". Here is the DSL Secure Forum, Registration is required if you don't already have a DSL forum account:

Good luck!

https://secure.dslreports.com/forum/timewarnerdirect

Jack
Edited by Satch Man - 3/5/13 at 9:22pm

Under All Channels (163 total) I see only ESPN Classic and ESPNEWS HD.

I have EspnHd, ESPN classic, Espnz2Hd, EspnnewsHd

I'm in Salisbury, NC. My son is in Raleigh, NC; he doesn't see them all either, I have Signature Home, he doesn't. Could be that or location.

Ok then - TWC app for Roku has the ESPN channels is a dangerous statement to make.


Also no weather channel in Pawleys Island, SC.

I will rephrase: TWC app on MY Roku has ESPN

Ben,

Thanks for the reply. My wife was still not pleased that it was a 'known issue'.

Now a tossup question for the peanut gallery...Why is Charlotte still on ODN v5, while other systems are about to roll out v7? Charlotte is usually at the front end of software distributions.

Sup All?

Even though ODN 7 is in Beta, I don't know if the launch will be soon. In Wisconsin, we are still on ODN 5.2.09 and hope a new version comes out pretty soon. I got inside information that a new version of Navigator will be planned about every six months. However, some divisions are a bit behind. I don't know what version 7 is going to have. ODN 6.0 I heard is very stable.

Jack

I have just hooked up a Roku 2 and used the TWC App for it. I cannot see ESPN only ESPN Classic and ESP News. Does anyone know why this is? I live in Ohio.

Yes been discussed.

There certainly is a table at the head-end that says what packages you are paying for. There is another that says what package a channel belongs in. This tells you cable box what you can or can't watch. Sounds like their is another table for the TWC app that does not agree with the cable box table. If you can watch it on your TV you should be able to watch it on the Roku (excluding the local channels). I pay for HBO. I can watch it via the HBO-Go app & the TWC app on the Roku; the TWC app on the iPhone and iPad. I also have 4 ESPN channels on the Roku. Maybe it's because I have the digital tier, the sports tier, & the HD tier. So I am guessing that they have 2 of the ESPN channels in one of these tiers that other folk's don't. Hopefully they will correct the table.

TW doesn't replace drops just because the customer asks even if that may be the cause of the problem. A properly install aerial drop (messengered RG6 with compression fittings with weather boot torqued to 20 inch lbs) should last 10+ years, not the 3-5 years you suggest.May need a fitting changed during that time due to weather or corrosion or if high winds or tree causes it to snap. The OP Roy says there are problems with MR-DVR which would suggest the are wiring issues in the home. Even if the drop were cut, MR-DVR should still function if in house wiring is good. Its the job of the tech to do proper troubleshooting and determine if a drop needs to be changed. I would bet none of them that have visited Roy even bothered to go to the tap to change the fitting which would be the first step before replacing a drop. Most techs are incompetent, lazy, and don't want to take the ladder off the truck and climb a pole.

This worked for me to allow changing the Volume Control on the Cisco cable box from Fixed to Variable and allow changing the volume on the box. Hit the settings button on the remote, select Devices, then select "Audio:Digital Output" on the devices screen and change it to "Other". Then scroll down to "Audio:Volume Control" and you should be able to change it to Variable and that should allow you to use the remote and the buttons on the box to change the volume from the cable box.

More buffer problems noted today. Has been the unit would randomly just lose the buffer when I was toggling between two channels.

Today I was watching a single channel buffered and the unit just jumped to live and wiped the buffer. I'm also having audio dropouts again and that's with using component cables.

Looks like its time for another reboot. TWC should just have these auto reboot once a week.

Last night my 8742HDC failed to record The Amazing Race despite the red LED being lit. I went and checked CBS and the channel itself was just a black screen which means the DVR could not detect a signal and did not initiate the recording. The channel came in fine on the 8300HDC in the bedroom.




Also, for the past 3-4 weeks I have been seeing a lot of issues with audio sync. It was very noticeable in the movie Troy on HBO and in certain parts of Celebrity Apprentice to name a few examples. If I reboot the box, the issue goes away when playing back the same scene.

They've updated the blog entry. No more reference to "the cabin".

Nothing but problems today. More missed recordings due to dead channels. SDV problems appear to be the root cause. Levels checked and look fine. Generally "Channel Not Available" error messages only occur on HD stations. However, today I was getting blank and/or frozen channels on low end simulcast analogs channels. No message, just a black screen with no picture/sound or a channel with the picture frozen. Time Warner is making it easier each day for me to turn in everything and ditch them. So much for their new "Better Guarantee". The garbage shows these cable channels are pumping out aren't helping either.
Edited by BenJF3 - 3/12/13 at 5:21am

Same problems here Ben!


I tried watching channel 3 and channel 9 news at 4am and got nothing. Unplugged the DVR and was able to get The Weather Channel and nothing else. Then that went black and has stayed that way until just a few hours ago.

Yes, reboot literally took hours. Was stuck at L-1. I checked diagnostics when it finally came up and it showed "Loaded with Errors".

Almost decided to go with Dish because I found out they have these Base packages with like 50 Channels and I could get alot of what I watch "Live" there until the rep started talking stupid. Appently you can't get that package with HD (even though HD is pretty much the standard now. If you find an SD set for sale, let me know). I was ready to get a package for $19.99 ($29.99 after 1 year) that had Food, Cooking, DIY and Fox News plus some others we watch with a Hopper and 1 Joey for our bedroom. The rep started explaining that I needed special equipment to get this package ad those channels weren't available in HD, etc. basically BS'ing me. I ended the conversation ad am back to going with just streaming and OTA. I was going to do some antenna work today, but it rained out (still is raining).

Sucks!

If only Steve Mehs would move to Syracuse and get TWC there! Or come over, or be in your house Ben (and Justin!) All of your TWC problems would be solved!

Way too much BS in this division for too long a time.

Jack

It's done I'm going to round up everything and return it the day I get my phone number port finalized. That will drop my phone service by default. The antenna is going up on the next clear/warm day.

I'm going out on an install assessment tomorrow and the customer just had Time Warner wire his house today (new home). I'm dreading finding the mess they left him. I've decided that I'm not going to get involved with Time Warner as a part of my business (installations). If the customer wants me to wire the house from the drop point, I will. If Time Warner does it, then I'm hooking up everything and if they have cable issues, it will be on them to sort it out. My recommendation is going to be "Use a different provider". I'm losing too much time and money reworking stuff that the customer is already paying for. I'm getting customers blaming my installs because they have "No Signal" or "Channel Not Available" or the dreaded black screen. Some people just can't comprehend that it's the box or cable because their other TV hooked up directly with analog is working fine. They'll say, "How come my other TV is working then?" I've already switched one person over to DirecTV because after his new 55" install, he was getting the no picture/no sound black screen. He called Time Warner they had him reboot with no luck and told him it was his TV. He calls me to complain and I walk him through some steps confirming that everything is working and the box is not putting out a signal. He calls back and cancels Time Warner, get DirecTV installed 3 days later and has been happy ever since! This division went from being one of the better ones to one of the worst ones in a matter of a few years.

finally i'm back from the penalty box!!! (apparently you can't say the S word...among other things you aren't allowed to do...)

anyhoo, my main problem that incited my rage that night week and a half ago was the same problem i've had before
watching show, delete it and box locks up tigh, unplug the power, re connect wait till boot up check list and i lost half a dozen recordings that were there before
after none of the script monkeys at twcny can help me(as usual) i called corporate down in the city and complained to some assistant to the president of customer service or something like that...

gave her my spiel about my dissatisfaction with TW and their lack of service and the problems i was having, she said she'd find the appropriate person to help me to call me back

anyhoo, got a call several days later from the same rick i spoke to last summer about all these various problems, and his voicemail to me sounded obviously as equally unhappy to have to be calling me as he was back then, the phone number he gave me was for someone else (who didn't call me back when i left a message saying i was looking for rick as he had left me that number to call) so after having someone in TW track down his full name (richard hunt) i was able to use the dial by name to actually track him down
after playing phone tag with him for awhile i finally got him on the line (pleasant call to say the least ) and he says they have to get two people out to my place to check out my system because something must be wrong with it (or me apparently) because he adn all his techs have dvrs and have no problems at all with their service... and the fact that i was out of town and they'd have to wait till this week sounded like a major inconvenience

so the guys stopped by today (thankfully one of them wasn't rick like i thought had been implied) one was a line guy i used to see semi regularly for the truck rolls they used to insist on for these problems in the past before i just started saying 'no' the other was a senior lead tech or something to that effect.
they both looked over my box, the settings, the several dozen erroneous recordings it had on it, the differences between waht the series managers were saying and what was in the upcoming recordings list... suffice to say they were quite baffled by it all, couldn't duplicate the delete to lock box problem but they seemed to take me at my word when/how it happened the several times it has

they left saying they were going to get another box just like mine(8742 cisco) and set it up with some of the same recordings(colbert report, adventure time, robot chicken, regular show) causing difficultly lately to see if it does the same things (it can't be just my box because all of my boxes since crapigator rolled out have done this erroneous recording problem)
they didn't say much about the lock/delete thing which imho is the more egregious issue since it lost recordings we can't view elsewhere..

thanks to ben for trying to help get me un-banned

Yeah yeah done again.

Meanwhile the TWC app on the new Roku 3 is an awesome combination. I have 150+ channels on a secondary TV next to the primary one. The Roku 3 remote has a headphone jack in it so you can pick up your headphones, see what's going on and even walk around with it.

dont forget my house

Guys,

I know that this might sound like a TWC cop out. But I just heard that this is the annual time for about two weeks on selected channels were sun outages can occur. The problem occurs in the early spring (mid to late March) and early fall (Mid Septeber) It lasts for about 15 minutes up to twice a day and everything than goes back to normal.

This has nothing to do with Ben's issues I am sure of that, but if you lose picture or audio on some stations, this is why.

Jack

The channel I was missing Jack is a local on a direct fiber feed to the headend. If it was a cable channel I could understand, but this happened during the locally produced 5:00pm newscast that is fed directly to TWC. The solar flares should have zero impact on that black out. I alerted the station to the issue, but got no response. The channel was back on during the 6:00 hour.

I was really disappointed that the base Dish packages won't allow HD. They had enough channels that I watch in that package to justify the $30 a month fee. It would have accented my OTA/Streaming setup nicely.

I might check out the Roku app, but it won't have access to my DVR list so its only a good solution in a room where you don't ustilize whole home. I still want to check it out before cancelation day.

With the Roku app you can only watch live, no recording. They claim On Demand is going to be added later, but what is later

http://www.gottabemobile.com/2012/04/20/time-warner-cable-apps-now-stream-sports-channels-in-some-cities/

I can stream all the ESPN stuff I want to Apple TV. What I would really like is to stream locals to the Roku. I don't think TWC has much interest in that though.