finally i'm back from the penalty box!!! (apparently you can't say the S word...among other things you aren't allowed to do...)
anyhoo, my main problem that incited my rage that night week and a half ago was the same problem i've had before
watching show, delete it and box locks up tigh, unplug the power, re connect wait till boot up check list and i lost half a dozen recordings that were there before
after none of the script monkeys at twcny can help me(as usual) i called corporate down in the city and complained to some assistant to the president of customer service or something like that...
gave her my spiel about my dissatisfaction with TW and their lack of service and the problems i was having, she said she'd find the appropriate person to help me to call me back
anyhoo, got a call several days later from the same rick i spoke to last summer about all these various problems, and his voicemail to me sounded obviously as equally unhappy to have to be calling me as he was back then, the phone number he gave me was for someone else (who didn't call me back when i left a message saying i was looking for rick as he had left me that number to call) so after having someone in TW track down his full name (richard hunt) i was able to use the dial by name to actually track him down
after playing phone tag with him for awhile i finally got him on the line (pleasant call to say the least
) and he says they have to get two people out to my place to check out my system because something must be wrong with it (or me apparently) because he adn all his techs have dvrs and have no problems at all with their service... and the fact that i was out of town and they'd have to wait till this week sounded like a major inconvenience
so the guys stopped by today (thankfully one of them wasn't rick like i thought had been implied) one was a line guy i used to see semi regularly for the truck rolls they used to insist on for these problems in the past before i just started saying 'no' the other was a senior lead tech or something to that effect.
they both looked over my box, the settings, the several dozen erroneous recordings it had on it, the differences between waht the series managers were saying and what was in the upcoming recordings list... suffice to say they were quite baffled by it all, couldn't duplicate the delete to lock box problem but they seemed to take me at my word when/how it happened the several times it has
they left saying they were going to get another box just like mine(8742 cisco) and set it up with some of the same recordings(colbert report, adventure time, robot chicken, regular show) causing difficultly lately to see if it does the same things (it can't be just my box because all of my boxes since crapigator rolled out have done this erroneous recording problem)
they didn't say much about the lock/delete thing which imho is the more egregious issue since it lost recordings we can't view elsewhere..
thanks to ben for trying to help get me un-banned