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Time Warner Cable Navigator - Page 600

post #17971 of 18538
Quote:
Originally Posted by Tesla1856 View Post

I doubt it.

However (even though you are an existing customer) you can ask TW nicely and they will give you 1 year promo package pricing. You could apply those savings toward penalty fee.

If that Direct-TV gear is yours now, you could sell it to make some more money back.

Renting the gear. I figured as much on the penalty fee. Thanks for the quick response and the info.
post #17972 of 18538
Quote:
Originally Posted by Justin Sullins View Post


Renting the gear. I figured as much on the penalty fee. Thanks for the quick response and the info.

Sure. If you don't mind me asking, what is the "contract termination fee" ?

 

Renting gear should work out in your favor since there wasn't an initial large cost.

 

Will $20 monthly savings ($240 in first year) cover it? After first year (when it goes back up) you can call them and they will fix it for another year (at least they do here).

 

Recently, (in additional to cable/internet package savings) they gave me free Digital Phone for a year. Cancelled my second line with AT&T. Saved me about $500 this year. After that, it's price-locked at $10 month ... so I'll still be saving $380 a year.

post #17973 of 18538
Quote:
Originally Posted by Justin Sullins View Post

There's about 400 posts on here that I haven't read through so I'm sorry in advance if I derail the thread.

I've had Time Warner Cable for 10+ years but recently went to Directv about 5 months ago. Directv is nice in regards to the beast of a DVR they provide, (1TB Hard Drive and 5 Tuners), but the service itself sucks and is a little inferior to TWC. I get constant drop-outs of signal and just not impressed with it. I still have phone+internet with TWC. Does anyone know if Time Warner pays the fee to cancel service with Directv?

Back in 2005 and ‘06 they did, or at least they offered to buy out my contract from DirecTV. In November of ’05 when I started getting fed up with the inferiority of DirecTV and wanted to beat my head against the wall every time I went to reach for the peanut remote to use those god awful TiVo DVRs, I went to the local TW office to speak with a salesman to see what they could do for me. Basically I was offered digital cable with all of the movie channels and two HD DVRs for $52.99/month for two years, a $100 invoice credit on the first bill if I turned in an old satellite dish and receiver, and if I submitted my DirecTV bill and proof of the contract end date, I would receive additional invoice credits totaling the amount of the ETF from DirecTV.

I told the guy I’d think about it, but didn’t act on it. A few months later in January I got my first HDTV. Between my ever growing hatred of DirecTV and TiVo, and the fact that in addition to the $2100 I had just shelled out for a HDTV, DirecTV wanted $1000 for their first HD DVR, that not only included that crappy TiVo software, but was going to be obsolete in a mere matter of months as MPEG 4 was on it’s way, I switched back to Time Warner. I got in contact with the same sales guy and he was able to give me the same promo he offered me in the fall, including invoice credits for the DirecTV ETF. I turned down that (the ETF credit, that is) as I got DirecTV on 2/6/04, and had cable hooked up the Tuesday or Wednesday before the Super Bowl, so I only had a week or so left on my contract with them.
post #17974 of 18538
Quote:
Originally Posted by Justin Sullins View Post

There's about 400 posts on here that I haven't read through so I'm sorry in advance if I derail the thread.

I've had Time Warner Cable for 10+ years but recently went to Directv about 5 months ago. Directv is nice in regards to the beast of a DVR they provide, (1TB Hard Drive and 5 Tuners), but the service itself sucks and is a little inferior to TWC. I get constant drop-outs of signal and just not impressed with it. I still have phone+internet with TWC. Does anyone know if Time Warner pays the fee to cancel service with Directv?

Wait until TWC offers $99 triple play and a $200 Visa card to sign up....that should put a dent in the cancel fee.
post #17975 of 18538
Quote:
Originally Posted by fhall1 View Post

Wait until TWC offers $99 triple play and a $200 Visa card to sign up....that should put a dent in the cancel fee.

They were offering $250 Visa but it ended last week. I'm probably just going to go in to the store and see what they can do for me. Any new channels, features, or updates to the guide software since I left (5 months ago)?
post #17976 of 18538
Read the thread. TWC on Roku for one.
post #17977 of 18538
Quote:
Originally Posted by Gary J View Post

Read the thread. TWC on Roku for one.

I was referring to the actual set-top box (DVR). I don't have a Roku, so don't care about that.
post #17978 of 18538
Quote:
Originally Posted by Justin Sullins View Post

There's about 400 posts on here that I haven't read through so I'm sorry in advance if I derail the thread.

I've had Time Warner Cable for 10+ years but recently went to Directv about 5 months ago. Directv is nice in regards to the beast of a DVR they provide, (1TB Hard Drive and 5 Tuners), but the service itself sucks and is a little inferior to TWC. I get constant drop-outs of signal and just not impressed with it. I still have phone+internet with TWC. Does anyone know if Time Warner pays the fee to cancel service with Directv?

Have you called DirecTV to request a dish realignment? That will probably cure most of your signal drop-outs. What else do you not like about the DirecTV service?

I have few of the issues that most seem to have with TWC, but the only thing that's kept me from switching to DirecTV the past few years is the pain of wiring the house with RG6 and that I've been able to get TWC to keep giving me the "new customer" bundle pricing when my promo period runs out. However, TWC's current published new customer promos have jumped quite a bit in my market, making it likely that I'll finally pull some RG6 and enter the churn game. We'll likely keep Roadrunner and convert the landline number to a cell phone.

-Brent
post #17979 of 18538
Quote:
Originally Posted by riverwolf View Post

Have you called DirecTV to request a dish realignment? That will probably cure most of your signal drop-outs. What else do you not like about the DirecTV service?

I have few of the issues that most seem to have with TWC, but the only thing that's kept me from switching to DirecTV the past few years is the pain of wiring the house with RG6 and that I've been able to get TWC to keep giving me the "new customer" bundle pricing when my promo period runs out. However, TWC's current published new customer promos have jumped quite a bit in my market, making it likely that I'll finally pull some RG6 and enter the churn game. We'll likely keep Roadrunner and convert the landline number to a cell phone.

-Brent

It's not that I don't like Directv it's just not any better than TWC as far as quality and channels. I'm actually paying about $3 more a month for Directv than TWC for the same programming. Also, Directv does not honor contracts very well. I've only been with them for 5 mos. and they've already hiked my bill $10 extra, claiming that their services have gone up and there's nothing they can do about it. Never had that issue with TWC and I was with them for over 10 years.
post #17980 of 18538
Quote:
Originally Posted by Justin Sullins View Post

It's not that I don't like Directv it's just not any better than TWC as far as quality and channels. I'm actually paying about $3 more a month for Directv than TWC for the same programming. Also, Directv does not honor contracts very well. I've only been with them for 5 mos. and they've already hiked my bill $10 extra, claiming that their services have gone up and there's nothing they can do about it. Never had that issue with TWC and I was with them for over 10 years.
TWC does raise prices on fixed contracts now too. I had the 2-year fixed and they raised the prices on hardware rent (but the base "fee" part stayed the same during the contract). So, hardware costs are not included in the contract anymore. /Dan
post #17981 of 18538
Guys, the sad reality is that ALL providers are playing these pricing games. The only solution is to churn service every so often or go without it. They all now have fees inserted or some other hidden fee to offset the actual advertised cost. Things like modem fees, receiver fees, regional fees and so on. It has become the business model. Churn is just accepted and promo deals are rarely cut and dry anymore.
post #17982 of 18538
Sounds like "Competition" isn't working too well.
post #17983 of 18538
I tell ya guys i would do ANYTHING to get SARA back on my box!!!!! (I loved Sara (I used the pink scheme (It looked the nicest to me)))
post #17984 of 18538
Quote:
Originally Posted by Satch Man View Post

Sup All?

Even though ODN 7 is in Beta, I don't know if the launch will be soon. In Wisconsin, we are still on ODN 5.2.09 and hope a new version comes out pretty soon. I got inside information that a new version of Navigator will be planned about every six months. However, some divisions are a bit behind. I don't know what version 7 is going to have. ODN 6.0 I heard is very stable.

Jack

Looks like we went to 6.0.0.9 in Charlotte last night. I'd better pre-warn my wife smile.gif
post #17985 of 18538
Hi Everybody,

I saw something interesting! For years, many customers have been frustrated with the cable boxes that TWC provides. (slow, unreliable.) Even the newest ones simply don't have the speed, storage, and features of the competing platforms. I always that that you had to go to the competition to get Tivo's. However, amazingly, I found this tiny little cable outlet called RCN cable, and the main boxes that they give out are Tivos! I was like, WOW!

Here's the Home Page: (at least for the Chicago area)

http://www.rcn.com/chicago/

And here is the part where they talk about the Tivo equipment:

http://www.rcn.com/chicago/digital-cable-tv/equipment

I have inside sources that tell me a six-tuner DVR is coming out for TWC. The problem is, as with any new software or hardware, it's going to take a long time to work out the bugs, and while there have been on-going improvements to the Navigator Guide, it is years behind the Tivo experience.

If TWC went to Tivo boxes, they would have a proven leader in the program guide industry. No more would customers have to wait for guide updates. Each and every customer with DVR service would have the storage space, speed, and flexibility of a modern guide, instead of with Navigator, waiting in six months to a year increments for the guide to become modern. Plus the strain of having to program ODN/MDN updates for Navigator's in-house system. That's stressful for everyone! Developers, programers, employees, and customers.

It's not just TWC that has mediocre guides and boxes compared to the competition. I am also familiar with Comcast, Charter, and Cablevision systems. Their guides on some of the boxes make the Navigator good! Actually, my favorite cable guide was Passport.

My best guess is the cost involved at converting the approximate 17-20 MILLION STB's and DVR's that TWC has in circulation, would be astronomical, and I think this is part of the problem. RCN covers some areas of New York City and Boston, as well as a few other areas. Maybe they just don't have the huge customer population that TWC has, so they can afford paying outside venders like Tivo for the more modern boxes.

The main point of my post was to show that some cable operators are using Tivo. I found it interesting.

Satch
post #17986 of 18538

The problem with RCN having Tivo is that you have to have their internet in order to access the guide and VOD. 

post #17987 of 18538
Quote:
Originally Posted by danki6x View Post

TWC does raise prices on fixed contracts now too. I had the 2-year fixed and they raised the prices on hardware rent (but the base "fee" part stayed the same during the contract). So, hardware costs are not included in the contract anymore. /Dan

They haven't hit me for the modem rental fee yet on Sig Home.
post #17988 of 18538
Quote:
Originally Posted by stannc View Post

They haven't hit me for the modem rental fee yet on Sig Home.

Yea, our bill had stayed exactly the same every month for over five years. We also added and subtracted many different channel packages in that same 5 years without one increase or hassle, other than the actual new package difference. It's only been 5 months since I left.
post #17989 of 18538
Quote:
Originally Posted by stannc View Post

They haven't hit me for the modem rental fee yet on Sig Home.

Sig Home subs are exempt from the modem fee. I purchased my own for two reasons. Multiple issues with theirs and the impending dropping of Sig Home which will trigger a modem fee had I kept theirs.

Sig Home is still a good value for what's in the package (when it works). If they could just get Navigator the features, options and consistency it needs then I could recommend it.

That said, I'll admit that it's getting better. However, not having true whole home integration, stable conflict resolution, an HD GUI, Auto HD for all channels, or a true guide filter is just unacceptable at this point in time.
post #17990 of 18538
San Diego updated ODN to v6.0.0_19, as well as CableCARD's including one way CableCARD devices (HTPC, TiVo, etc).
post #17991 of 18538
Wisconsin got ODN 6.0.19 last night as well.

Jack
post #17992 of 18538
Quote:
Originally Posted by Satch Man View Post

Wisconsin got ODN 6.0.19 last night as well.

That update took forever.
post #17993 of 18538
Rochester, NY has had 6.0.19 for better than a week now (6.0.20 is not loaded as well). Does anyone know what .19 has over the previous version? I haven't noticed anything.
post #17994 of 18538
Quote:
Originally Posted by Satch Man View Post

Wisconsin got ODN 6.0.19 last night as well.
Jack
Finally!

Hope the 'Subscribed' option proves to work well.
post #17995 of 18538
Quote:
Originally Posted by Derfram View Post

Finally!

Hope the 'Subscribed' option proves to work well.

Not as well as you might think. Subscribed Channels only filters in the Time Grid and needs to be expanded to the Search screens for full effectiveness. I still have mine set to the Default "All Channels," because I like to be able to look at the programs on other channels to determine potential different packages in the future. For example, right now I have HBO/Showtime, and Sports Pass, and I look and see what's on Movie Pass, because in the future, I might drop Showtime and get Movie Pass. I am a boxing fan, and currently subscribe to HBO and Showtime for boxing. HBO has better movies than Showtime. I think Showtime's movies suck.

Satch
Edited by Satch Man - 4/6/13 at 5:16pm
post #17996 of 18538
Quote:
Originally Posted by davehancock View Post

Rochester, NY has had 6.0.19 for better than a week now (6.0.20 is not loaded as well). Does anyone know what .19 has over the previous version? I haven't noticed anything.


It has Subscribed Channels as a Channel Filter option for the Time Grid.

In Display Settings, there is an option to change the color scheme to something called Classic. (SA-8240HDC and SA-8300HDC boxes may need a reboot to get this feature.) It doesn't go back to the old Navigator palette before the Black Guide was released, just adds what I think is a sick-looking blue/yellow highlight over a remaining black background. I don't have it on my SA-8300HDC, haven't needed to reboot since the update, and frankly don't want it.

ODN 6.0.20 will just be another bug fix. Syracuse is testing ODN 7. Have no idea about new features for version 7 at this time.

Satch
post #17997 of 18538
Important information about this update:

Digital Phone subs who got this update, should also check their Caller ID prompt settings if they want the prompt turned on. The new software turned mine off. (Go to Settings and Caller ID, and Select on for the Display Prompt to make sure your Call setting prompt is on, if that's how you had it before.)

Jack
post #17998 of 18538
Quote:
Originally Posted by davehancock View Post

Rochester, NY has had 6.0.19 for better than a week now (6.0.20 is not loaded as well). Does anyone know what .19 has over the previous version? I haven't noticed anything.

Actually we've had 6.0.0.19 since January 15th.
post #17999 of 18538
asking for a friend with newly installed TWC in NYC: looking to feed 2 HD sets via 1 Samsung HD box. Will
component feeding 1 and HDMI feeding the other work?
post #18000 of 18538
It should work unless any recent updates disable analog outputs when HDMI is detected. You could always get a low cost output splitter if need be.
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