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Time Warner Cable Navigator - Page 606

post #18151 of 18543
Quote:
Originally Posted by junglegeorge View Post

Tried scheduling the Tour de France today using the new and improved software here in Syracuse, wow, what a difficult system they have given us. So, started with 'B', search by genre, then bicycle racing, then 2013 tour....it gave me the local NBC channel, so I selected record series....then checked scheduled recordings and it scheduled 1 race, Stage 2!!!!! What about Stage 1???? So I had to log onto the internet and search to find the tour schedule to know it was on cable NBC Sports Network. So went back to the genre, to the place I was before and tried every option and found that by selecting 'All Channels', it listed the other channels the program was on. So at last I was able to schedule the series to record.

Thank you Time Warner for making my life more entertaining! Where is the user guide to tell us regular folks how to use their new 'Search' features????????

Did you schedule it using the physical DVR and guide or the web-based DVR Manager tool?
post #18152 of 18543
I used the DVR to schedule the recording. I am retired and always home, so no need to use the web, but have in the past but not in 5 or 6 months.
post #18153 of 18543
Here in San Diego North County tour only show up for 6/29 and 6/30. No long term planning at all.
post #18154 of 18543
Looks like time warner is giving us another alternative to the cable boxes. Its the twc tv app on android/ios/roku but with kinect /voice control.

http://www.engadget.com/2013/06/28/xbox-360-twc-tv-app/
post #18155 of 18543
Quote:
Originally Posted by boothmaster View Post

Looks like time warner is giving us another alternative to the cable boxes. Its the twc tv app on android/ios/roku but with kinect /voice control.

http://www.engadget.com/2013/06/28/xbox-360-twc-tv-app/

..." This deal, which will bring more live channels than any other experience on Xbox 360"

Not really, if you use the Xbox 360 as a Media Extender you get full access to every live channel and full DVR functionality without the need for an Xbox Live subscription.

That said, if the app allows for VOD content in addition then it will be worth it because I could potentially have my Xbox as an Extender plus access to Netflix, Amazon, Hulu and my VOD all on one box. I could basically eliminate my Roku and TW setup. If the Xbox 360 played BD discs, I'd be able to get rid of my blu ray player as well!

This could be a good move by TWC. However, I'd personally love to see a Roku based Media Extender. I'd put one on every TV.
post #18156 of 18543
Finally got a call back from tier 3 support who had escalated my ticket to the app developers three days ago. Turns out it is indeed an issue with the new genre-based channel line-up paired with the old MDN boxes (SA-8000 and SA-8300). Central NY is the "guinea pig" for this new lineup - and we're discovering the bugs for them.....guess they never heard of "lab testing" before.

A question - if it comes down to where they want to pull my trusty old SA-8300HD away from me - what box should I "demand" they replace it with that has the least issues and isn't slow as molasses?
post #18157 of 18543
Quote:
Originally Posted by fhall1 View Post

Finally got a call back from tier 3 support who had escalated my ticket to the app developers three days ago. Turns out it is indeed an issue with the new genre-based channel line-up paired with the old MDN boxes (SA-8000 and SA-8300). Central NY is the "guinea pig" for this new lineup - and we're discovering the bugs for them.....guess they never heard of "lab testing" before.

A question - if it comes down to where they want to pull my trusty old SA-8300HD away from me - what box should I "demand" they replace it with that has the least issues and isn't slow as molasses?

roku3
post #18158 of 18543
Quote:
Originally Posted by fhall1 View Post

Finally got a call back from tier 3 support who had escalated my ticket to the app developers three days ago. Turns out it is indeed an issue with the new genre-based channel line-up paired with the old MDN boxes (SA-8000 and SA-8300). Central NY is the "guinea pig" for this new lineup - and we're discovering the bugs for them.....guess they never heard of "lab testing" before.

A question - if it comes down to where they want to pull my trusty old SA-8300HD away from me - what box should I "demand" they replace it with that has the least issues and isn't slow as molasses?

At least you heard back from them!

The only other thing is maybe on the boxes they have left in the lab. The test results may have been different if for example they tried five boxes and than out in the field you have potentially thousands. Legacy boxes like MDN are an issue. If TWC were smart they would give everyone across divisions the newest Cisco, Samsung, or Motorolla's.. But at the same time, I know people who have had both MDN SA-8300/8300HD boxes for years with no issues. And people with the SA-8300HDC ODN's with the only issue being the slowness.

A tech told me that even within the legacy boxes there have been changes to the firmware. Meaning that the SA-8300HDC that a customer just got in a swap or an exchange probably has updates that the SA-8300HDC that died, which that sub had for five years didn't have. I was told once that even within the different boxes there can be up to forty revisions. MDN boxes being the oldest are suffering because of the dated technology.

It appears that TWC is going to continue working with all the different makes and models of boxes to try to synchronize them with the new updates. A source told me that because there are up to 20 million DVR's and STB's in the field, it would be too costly to replace them all with the newest units.

For the latest box, and POTENTIALLY the fastest box, my sources have said, try to get your hands on any Cisxo. I don't know the differences between the Cisco 8600 and 8700's. I would assume that the 8700's would be the best bet. There were some issues with the Samsung that SUPPOSEDLY ("Knock on wood") ODN 6.0 fixed. However, I am skeptical. It seems those to whom I talk recommend a Cisco box IF you can get one.

Jack
post #18159 of 18543
8640HDC has a 300 GB drive, while the 8642HDC and 8742HDC have 500 GB drives.

I have and 8742 and it's plenty fast compare to my previous 8300 HDC. I also had and 8300 HD years and years ago, but the HDC had better picture quality while being slower.

The 8300 HD and HDC are both pretty much crap these days and highly outdated. They both have approximately 150 GB drives.
post #18160 of 18543
Quote:
Originally Posted by Kevin M. Dean View Post

8640HDC has a 300 GB drive, while the 8642HDC and 8742HDC have 500 GB drives.

I have and 8742 and it's plenty fast compare to my previous 8300 HDC. I also had and 8300 HD years and years ago, but the HDC had better picture quality while being slower.

The 8300 HD and HDC are both pretty much crap these days and highly outdated. They both have approximately 150 GB drives.

Agreed. I (and more importantly, my wife) love our Cisco 8742 compared to my old 8300HD. 8300HD/HDC is pretty much like a 8 year old desktop computer these days.

 

Only problem is the possible memory leak (I think it eventually runs out of memory) on the 8742. I just reboot it on the 1st of the month, and that seems to prevent any un-expected lockups. I'm hoping they will eventually fix this by OS software.

post #18161 of 18543
Quote:
Originally Posted by Tesla1856 View Post

Agreed. I (and more importantly, my wife) love our Cisco 8742 compared to my old 8300HD. 8300HD/HDC is pretty much like a 8 year old desktop computer these days.

Only problem is the possible memory leak (I think it eventually runs out of memory) on the 8742. I just reboot it on the 1st of the month, and that seems to prevent any un-expected lockups. I'm hoping they will eventually fix this by OS software.

I have had no major slowdown since the upgrade to ODN 6.0, even on the SA-8300HDC. It's not a speed demon, but at no point intolerable since the update. ODN 5.0.7 would lag for up to 30 seconds, especially with multiple search listings of the same name. It would also lock up maybe weekly.

ODN 5.2.09 fixed the slowdowns with multiple listings, but would still get slower and slower once every 30 days. The only work around to get back up to speed was a reboot.

ODN 6.0 has no major slowdowns or monthly lagging requiring reboots. Multiple listings with a ton of the same shows might take up to 8 seconds max. But most results are returned within 3-5 seconds. Sometimes it might sputter for a second or two in scrolling, but seems to self-correct even before you could complain about what was wrong in the first place. I have never missed any recordings either..

Are we saying that if you don't reboot a Cisco 8742 by the first of the month, it slows down due to a presumed memory leak? This was supposed to be fixed in ODN 6.0 for all boxes.

Jack
post #18162 of 18543
Quote:
Originally Posted by Satch Man View Post


Are we saying that if you don't reboot a Cisco 8742 by the first of the month, it slows down due to a presumed memory leak? This was supposed to be fixed in ODN 6.0 for all boxes.
 

 

If I don't reboot about once a month, it eventually locks up about once every 2 months.

 

If you remind me how I check ODN (on 8742) I'll check my current ODN version. Would be a good time because it just did it a few days agao (I forgot to reboot it this month).

post #18163 of 18543
Quote:
Originally Posted by Tesla1856 View Post

If I don't reboot about once a month, it eventually locks up about once every 2 months.

If you remind me how I check ODN (on 8742) I'll check my current ODN version. Would be a good time because it just did it a few days agao (I forgot to reboot it this month).

I go to my Diags channel in the Favorites list. There's another way to get to more advanced pages of dialog but I forget what that was. Someone will post. If you have a Diags channel in Favorites. If it's there it will be on your highest listing of channel. You tune to that channel. Wait about 30 seconds for Diags to load the data. Than use the Page +/- key to find Software version, which I think is on Page 6. This won't hurt anything. Problem is some divisions hide Diags Settings.

The more advanced way has about 30 pages of dialog. I don't use it, because there's a command that if you do it wrong, called "PERGE" which will mess up your box.

Jack
post #18164 of 18543
Quote:
Originally Posted by Kevin M. Dean View Post

The 8300 HD and HDC are both pretty much crap these days and highly outdated. They both have approximately 150 GB drives.

Not an issue with the 8300HD's running MDN. Expansion drive support with those legacy boxes means virtually unlimited storage. Got a terabyte myself, and that's plenty. The box itself is as fast and responsive as any in the marketplace. Newer is not necessarily better - especially in TWC's case.
post #18165 of 18543
Quote:
Originally Posted by archiguy View Post

Not an issue with the 8300HD's running MDN. Expansion drive support with those legacy boxes means virtually unlimited storage. Got a terabyte myself, and that's plenty. The box itself is as fast and responsive as any in the marketplace. Newer is not necessarily better - especially in TWC's case.

Yup, that's what I heard as well,

You add a Western Digital Drive Expander to an MDN box and you will get tons of storage. I miss the MDN boxes. My MDN SA-8300HD (no C) was faster than ODN. A lot of times in TWC's case, "Newer" means "buggier."

Jack
post #18166 of 18543
Quote:
Originally Posted by Satch Man View Post

Yup, that's what I heard as well,

You add a Western Digital Drive Expander to an MDN box and you will get tons of storage. I miss the MDN boxes. My MDN SA-8300HD (no C) was faster than ODN. A lot of times in TWC's case, "Newer" means "buggier."

Jack

Really, I think you can use about any off-the-shelf SATA hard drive, not just that particular model. There may be some that won't work, though. I'm not sure if there's an upper limit on drive size either, but I've heard of people using 2 TB drives with no issues.
post #18167 of 18543
Quote:
Originally Posted by archiguy View Post

Really, I think you can use about any off-the-shelf SATA hard drive, not just that particular model. There may be some that won't work, though. I'm not sure if there's an upper limit on drive size either, but I've heard of people using 2 TB drives with no issues.

Yes, I used my own build back when I had an 8300. I think Satch mentions the WD Expander because it is simply the easiest solution for most people. Plug it in and done.
post #18168 of 18543
Quote:
Originally Posted by BenJF3 View Post

Yes, I used my own build back when I had an 8300. I think Satch mentions the WD Expander because it is simply the easiest solution for most people. Plug it in and done.

Correct Ben,

I was looking at the easiest and most reliable drive expander solution.

Jack
post #18169 of 18543
Quote:
Originally Posted by archiguy View Post

Really, I think you can use about any off-the-shelf SATA hard drive, not just that particular model. There may be some that won't work, though..
There used to be a great thread here on thet (something like "eSATA - It Works!") that had all kinds of info. Search doesn't seem to find it. As I recall, one issue some folks had with build it yourself drives was with error correction. If the drive had active error correction and if it thought there was an error, it would try to correct it. That would lead to an interruption in the playback bit stream.
post #18170 of 18543
Quote:
Originally Posted by davehancock View Post

There used to be a great thread here on thet (something like "eSATA - It Works!") that had all kinds of info. Search doesn't seem to find it. As I recall, one issue some folks had with build it yourself drives was with error correction. If the drive had active error correction and if it thought there was an error, it would try to correct it. That would lead to an interruption in the playback bit stream.

Here's that thread: http://www.avsforum.com/t/516559/8300hd-and-external-sata-it-works
post #18171 of 18543
Quote:
Originally Posted by regulator8 View Post

Here's that thread: http://www.avsforum.com/t/516559/8300hd-and-external-sata-it-works
Ah, search only works if you select the right words.
post #18172 of 18543
I'm now cautiously optimistic - just tried the online DVR Manager for the first time in a few days. It displays the correct list of scheduled recordings (that I programmed from the actual DVR box) and it now allows me to schedule on-line recordings - and they seem to "stick"! Yay!! Hopefully no regression occurs.
post #18173 of 18543
Quote:
Originally Posted by fhall1 View Post

I'm now cautiously optimistic - just tried the online DVR Manager for the first time in a few days. It displays the correct list of scheduled recordings (that I programmed from the actual DVR box) and it now allows me to schedule on-line recordings - and they seem to "stick"! Yay!! Hopefully no regression occurs.

Fhall,

Sounds cool! Remote DVR Manager is very helpful. I saw you had a topic,( I think it was you) over at DSL Reports. Glad they got this working!

Jack
post #18174 of 18543
Remote DVR Manager is the only way to keep up and eliminate duplicate series across DVR's because they still can't see each others schedules. It's a useful tool when it actually works. It still doesn't handle conflicts well though.
post #18175 of 18543
After 21 years with Time Warner, I finally decided to jump ship to DirecTV. My TWC division is actually decent (the same one as Jack) and I hate to give up my Cisco 8742, but that box had its own set of problems (I had to have it set at 720P because of interlacing issues). I've only had the DirecTV set up for a day, but I've spent quite a bit of time putting it through its paces (with both my Cisco and SA 8240HDC in the same room for comparison). Believe it or not, there are some areas where I prefer the Navigator software and TWC boxes/remotes over the DirecTV Genie and mini-Genie. (Just a quick primer on DirecTV: each system has one "Genie," which does all the recording and then "mini-Genies" at each TV, which do most of the functions of the Genie, including DVR functions. The Genie is about the size of the SA boxes, while the mini-Genies are only about 6" x 4"). It should be noted that there is a new Genie that was just released, but isn't yet available in my area. It's supposed to be much faster and now I kind of wished I had waited for it. Unlike with TWC, you have no chance of getting free upgraded equipment until your two year contract is over (and yes, you have to have a contract to get the cheap pricing).

*The DirecTV guide is in glorious full-screen HD. However, scrolling is significantly slower than my Cisco and about the same speed as my SA. However, when scrolling for quite a few hours, the SA stops scrolling when I let up on the button. The DirecTV Genie apparently accepts the button pushes faster than it scrolls and continues for a few hours past where I want to go, which is really annoying. The Genie does have buttons for 12 hours forward and back, which is similar to the 1 day with the TWC boxes and newer remotes.

*Whereas Navigator's guide has an "N" for new shows, DirecTV doesn't have any indicator to show if it's new or a rerun. You have to go through the extra step of hitting the info button and looking at the original air date (and I've already seen two shows with the incorrect air date). That's a big inconvenience.

*There is no "live" button on the Genie, which I used quite often with TWC and I miss it already. You have to either forward through the gap or use a combination of buttons to jump to the next 15 minute increment.

*While the Picture-In-Picture on the Genie is superior to TWC (in the actual corners of the screen plus the option of split-screen), there is no PIP at all on the mini-Genies. This probably isn't a big thing for most people, but I used PIP fairly often in a room with a mini-Genie.

*No clock on the Genie! Not really a huge deal, but I'm so used to looking at the clock in one of the rooms, that I might have to buy a digital clock to put on top.

*The TWC remote seems better designed and more intuitive, but maybe I just need to get used to the DirecTV remote.

On the other hand:

*The search function on the Genie is light years better than Navigator. You can search by title, person, channel or category. Even with it searching for a lot more than just a title, it's quite a bit faster than Navigator. It doesn't seem like I can search just for channels I get though, which would make it a lot nicer.

*The five tuners are really nice to have, as is the 1 TB hard drive (compared to 500mb on the Cisco and 160mb on the SA).

*The DirecTV boxes are said to have a lot fewer issues with missed recordings and other glitches. It's obviously far too early for me to say one way or the other on that.

*The local stations are their actual channel numbers (4, 6, 12, etc.) and all the HD and SD channels are the same number (ESPN HD and ESPN standard are both 206). If you have HD, it will automatically tune it in HD. If not, it will tune it in SD. The channels are all grouped well (2-69 local, 100s PPV, 200s Education & Entertainment, 300 Culture & News, etc.). I actually think the local TWC has channels grouped pretty well, other than the fact that all HD content is on 4 digit channels.

*A few minor improvements are a 90 minute buffer (like TWC used to have), viewing guide and recording 2 weeks in advance, 30 second skip button, slightly better recording management.

*The Genie software has a lot of other extras, such as TV apps (weather forecasts, sports scores, etc.), media sharing with a computer, YouTube capability, etc. with varying degrees of functionality and usefulness.
post #18176 of 18543
Quote:
Originally Posted by badlands7 View Post

After 21 years with Time Warner, I finally decided to jump ship to DirecTV. My TWC division is actually decent (the same one as Jack) and I hate to give up my Cisco 8742, but that box had its own set of problems (I had to have it set at 720P because of interlacing issues). I've only had the DirecTV set up for a day, but I've spent quite a bit of time putting it through its paces (with both my Cisco and SA 8240HDC in the same room for comparison). Believe it or not, there are some areas where I prefer the Navigator software and TWC boxes/remotes over the DirecTV Genie and mini-Genie. (Just a quick primer on DirecTV: each system has one "Genie," which does all the recording and then "mini-Genies" at each TV, which do most of the functions of the Genie, including DVR functions. The Genie is about the size of the SA boxes, while the mini-Genies are only about 6" x 4"). It should be noted that there is a new Genie that was just released, but isn't yet available in my area. It's supposed to be much faster and now I kind of wished I had waited for it. Unlike with TWC, you have no chance of getting free upgraded equipment until your two year contract is over (and yes, you have to have a contract to get the cheap pricing).

*The DirecTV guide is in glorious full-screen HD. However, scrolling is significantly slower than my Cisco and about the same speed as my SA. However, when scrolling for quite a few hours, the SA stops scrolling when I let up on the button. The DirecTV Genie apparently accepts the button pushes faster than it scrolls and continues for a few hours past where I want to go, which is really annoying. The Genie does have buttons for 12 hours forward and back, which is similar to the 1 day with the TWC boxes and newer remotes.

*Whereas Navigator's guide has an "N" for new shows, DirecTV doesn't have any indicator to show if it's new or a rerun. You have to go through the extra step of hitting the info button and looking at the original air date (and I've already seen two shows with the incorrect air date). That's a big inconvenience.

*There is no "live" button on the Genie, which I used quite often with TWC and I miss it already. You have to either forward through the gap or use a combination of buttons to jump to the next 15 minute increment.

*While the Picture-In-Picture on the Genie is superior to TWC (in the actual corners of the screen plus the option of split-screen), there is no PIP at all on the mini-Genies. This probably isn't a big thing for most people, but I used PIP fairly often in a room with a mini-Genie.

*No clock on the Genie! Not really a huge deal, but I'm so used to looking at the clock in one of the rooms, that I might have to buy a digital clock to put on top.

*The TWC remote seems better designed and more intuitive, but maybe I just need to get used to the DirecTV remote.

On the other hand:

*The search function on the Genie is light years better than Navigator. You can search by title, person, channel or category. Even with it searching for a lot more than just a title, it's quite a bit faster than Navigator. It doesn't seem like I can search just for channels I get though, which would make it a lot nicer.

*The five tuners are really nice to have, as is the 1 TB hard drive (compared to 500mb on the Cisco and 160mb on the SA).

*The DirecTV boxes are said to have a lot fewer issues with missed recordings and other glitches. It's obviously far too early for me to say one way or the other on that.

*The local stations are their actual channel numbers (4, 6, 12, etc.) and all the HD and SD channels are the same number (ESPN HD and ESPN standard are both 206). If you have HD, it will automatically tune it in HD. If not, it will tune it in SD. The channels are all grouped well (2-69 local, 100s PPV, 200s Education & Entertainment, 300 Culture & News, etc.). I actually think the local TWC has channels grouped pretty well, other than the fact that all HD content is on 4 digit channels.

*A few minor improvements are a 90 minute buffer (like TWC used to have), viewing guide and recording 2 weeks in advance, 30 second skip button, slightly better recording management.

*The Genie software has a lot of other extras, such as TV apps (weather forecasts, sports scores, etc.), media sharing with a computer, YouTube capability, etc. with varying degrees of functionality and usefulness.

A great comparison. Wow! That no clock thing would take FOREVER for me to get used to this. Every cable box I have ever had has a clock. Does Direct TV give you a choice of STB's where you could get one with a clock? The big pluses for us with TWC have always been the following:
  • ]
  • Favorable yearly retention deals.
  • The Triple Play Package. (I could NEVER get the kind of phone service and Internet from a different provider.)
  • Caller ID on TV with TWC.


If TWC would just give us a better search functionality and newer boxes that reflected modern technology, they would be great!


Jack
Edited by Satch Man - 7/2/13 at 5:47pm
post #18177 of 18543
Elmira area here and BOTh of my SA8300HD (nonC) boxes stopped working right last night about 11 PM.

I tried to reboot one, and it will not even reboot, the other is messed up and very slow, like 60 second pauses with a 1 second catch up to all button presses resulting in all kinds of ridiculousness..

The guide will come up empty for 30 seconds and then fill in.

Stopping a recording results in a locked box you must switch off and then wait watching a black screen for minutes until it responds again, then it won't tune channels right away. The DVR I rebooted had exact same problems before I rebooted.

They sent a signal to the one box that will not reboot all the way 3 times.. I get stuck when there is 4 out of 6 blue dots on screen, and 4 dashes on box.

I did not reboot the other DVR as it will probably not reboot either, but still has ability to record shows and watch TV.. sort of.. it works but it is messed up.


Checked signals on the one DVR that is still on, on the maintenance pages and signals are perfect.

Other non DVR box works.

Internet works.

TWC phone works.

So something is messed up on their end.

Of course TWC CSR at 12:15AM EST from who knows where, (sounded like a latin country?) doesn't see a problem in the area. Do they ever? Do they ever admit a problem in the area? She did not even know what "SDV" was.. not much help. Poor girl, wasn't her fault she's not trained properly I suppose. She sent the ticket to local engineers apparently.

As soon as I have to give up my 1TB HD and SA8300 HD non C DVRs, I think I'm going to give up TWC anyway.. although I hate stupid whole house DVRs too.. so Dish and genie are out of question too. I don't know wtf is wrong with TWC lately but their cable system is a piece of crap.
post #18178 of 18543
Quote:
Originally Posted by BWX View Post

Elmira area here and BOTh of my SA8300HD (nonC) boxes stopped working right last night about 11 PM.

I tried to reboot one, and it will not even reboot, the other is messed up and very slow, like 60 second pauses with a 1 second catch up to all button presses resulting in all kinds of ridiculousness..

The guide will come up empty for 30 seconds and then fill in.

Stopping a recording results in a locked box you must switch off and then wait watching a black screen for minutes until it responds again, then it won't tune channels right away. The DVR I rebooted had exact same problems before I rebooted.

They sent a signal to the one box that will not reboot all the way 3 times.. I get stuck when there is 4 out of 6 blue dots on screen, and 4 dashes on box.

I did not reboot the other DVR as it will probably not reboot either, but still has ability to record shows and watch TV.. sort of.. it works but it is messed up.


Checked signals on the one DVR that is still on, on the maintenance pages and signals are perfect.

Other non DVR box works.

Internet works.

TWC phone works.

So something is messed up on their end.

Of course TWC CSR at 12:15AM EST from who knows where, (sounded like a latin country?) doesn't see a problem in the area. Do they ever? Do they ever admit a problem in the area? She did not even know what "SDV" was.. not much help. Poor girl, wasn't her fault she's not trained properly I suppose. She sent the ticket to local engineers apparently.

As soon as I have to give up my 1TB HD and SA8300 HD non C DVRs, I think I'm going to give up TWC anyway.. although I hate stupid whole house DVRs too.. so Dish and genie are out of question too. I don't know wtf is wrong with TWC lately but their cable system is a piece of crap.

I agree. And whole house DVR uses the same old Crapigator Guide software. TWC just doesn't get the mediocrity associated with the cable box and guide part of their TV services. Customers have tried it with their in-house POS guide and second hand POS boxes for at least six years! Is TWC ever going to bring in competent and qualified DVR and program guide teams that can do the job and do it well?

I think Ralph and Alf Monroe, the inept "Carpenter Brothers" from Green Acres designed that Navigator Guide! I always tell people, how can TWC Internet service and Phone service be among the best in the country, and that guide and boxes be such a pile of dung? It's shocking that they come from the same company! I think any updates are gonna be an improvement. That's how bad that software remains after six years.

Jack
post #18179 of 18543
I've never ever had a box not boot like this though.. even when I was in Buffalo and had Adelphia, then TWC up there, and then TWC down here.. Never this bad.
post #18180 of 18543
Quote:
Originally Posted by Satch Man View Post

Fhall,

Sounds cool! Remote DVR Manager is very helpful. I saw you had a topic,( I think it was you) over at DSL Reports. Glad they got this working!

Jack

Yep...thanks for reminding me of that forum.....it was either that forum or my tweet to TWC_Help that actually got some higher level action accomplished after 10 days of "it's not an issue on our end" through the "normal" support routes.
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