I don't know if we could ever go seventeen hours without TV. That's like being stuck on an island!!! hahaha!
What did they do or say they were doing to get them working? My guess is you got new MDN software. Do you see any new features
They denied there was a problem the entire time, and kept trying to blame it on my DVRs, both of them, failing the exact same way, at the exact same time, either that or the cable going into my house even though everything else worked perfectly, and I could read the levels to them. I told them that was statistically impossible, but both CSRs just insisted on making a service call to check out the boxes because they "see no problems in the area"... Yeah ok.
The last one I talked to promised all kinds of credits, etc.. Missing a night of primetime recordings and the huge hassle of the entire ordeal, hours on the phone trying to get to the bottom of it.. I hear nothing from them.. I guess they want me to call back and bed for a 5 dollar credit or some BS like that.. Who knows.
I'm just amazed at the constant blatant lies the TWC CSRs spew.. the last three encounters with them over the phone have all been similar. People who know less about their own job than I do (and I'm not nearly as educated as many on here about the subject), insisting the impossible is fact, while I try to convince them that logic dictates that their theories about the situation are absolutely impossible.
One was over a strange intermittent internet speed problem that only lasted for a few hours, and I just called because I was curious if there was a local issue, and of course the guy blames my router, and could give no reason why, or even how he knew, or why he thought that.. It was like he was reading from a script.. Oh if, I see a router, "it is the router's fault" is the correct response. I asked him over and over again if he saw packet loss, etc.. Nope, just "the router is at fault, and I've been doing this twelve years and blah blah blah..." Whatever. Mysteriously the problem took care of itself in the next few hours as usual. The other two were concerning this debacle with both of my "non C" 8300 HD DVRs becoming temporarily bricked at the same time.
It wasn't even the 17 to 20 hours that I didn't have have a DVR, it was the prospect of waiting until "the Thursday after next" for a service call when 2 DVRs with all my shows on them were instantly bricked at the exact same time, and then being told complete BS, while they expected me to just sit and wait for 9 days after they broke all the DVRs in the freaking house. The lack of urgency the CSRs exhibited was ridiculous.Edited by BWX - 7/5/13 at 1:22pm