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Time Warner Cable Navigator - Page 609

post #18241 of 18537
Quote:
Originally Posted by BenJF3 View Post

When I say CableCard I mean digital cable.
That's what YOU meant - but did the CSR know that is what you meant? "Internet with CableCard" does not convey "Internet with Digital TV using a CableCard".

But TW can go to hell. I move to a location with FiOS tomorrow. FiOS installation scheduled for Thursday.
post #18242 of 18537
I completely explained it. I actually was amazed I got a call back yesterday. However, after being transferred 3 times for over a half hour I still don't have any hard pricing data. I have what I believe to be a bundle package rate. I got three different prices for the cable and overall will likely decide to just drop everything short of Internet. I'll check the price option when I turn their equipment in. I have to wait for my home number to port. The antenna will be up by the end of this week. I finally have time off with cooperative weather!
post #18243 of 18537
Quote:
Originally Posted by BenJF3 View Post

I completely explained it. I actually was amazed I got a call back yesterday. However, after being transferred 3 times for over a half hour I still don't have any hard pricing data. I have what I believe to be a bundle package rate. I got three different prices for the cable and overall will likely decide to just drop everything short of Internet. I'll check the price option when I turn their equipment in. I have to wait for my home number to port. The antenna will be up by the end of this week. I finally have time off with cooperative weather!

I think you are going to be so much happier with your OWN configuration, Ben!

Jack
post #18244 of 18537
Quote:
Originally Posted by BenJF3 View Post

I completely explained it. I actually was amazed I got a call back yesterday. However, after being transferred 3 times for over a half hour I still don't have any hard pricing data.

TWC pricing is hilarious. Totally arbitrary. Even looking at the price lists from other states doesn't even match the tiers and categories here and my bill after some brief negotiation isn't even comparable to anyone else I know in NC.

Basic Cable and Standard Internet . . 82.98
Turbo Internet . . . . . . . . . . . . . . . . . . 7.00
Digital Tier . . . . . . . . . . . . . . . . . . . . . 4.51
Cable Card . . . . . . . . . . . . . . . . . . . . .2.50
post #18245 of 18537
Non-DVR user update here!
Just returned from Comcastic territory to find my STB has a newer version (see sig). No significant new features, no performance improvement. Ho Hum. S.O.S.
In the form of 'competition', AT&T U-verse TV is still MIA here.

The relative in the SFBA got a bundle which included a digital TV upgrade from SD to HD (non-DVR customer like me). After seeing the unbelievely atrocious SD STB she had before (made Navigator look fabulous), I was totally blown away by the program guide on the HD box (Cisco RNG150N). eek.gif

The interface was simple, fast, and easy to navigate - after entering using the Guide key to get a channel list, pressing Right arrow drills down to more details, Left arrow to return to higher level. Unlike here in TWC Endless Wait territory, there were no delays scrolling through a weeks schedule. I encourage y'all to search for screen shots, Youtube videos, etc of this interface - it shows what can be done if the CableCo really wants to improve. My only caveat is that this box may be a 'ringer' that could be the exception - suspiciously it had every single kind of output connection you could want including Firewire and S-Video.

Now, back to the exchange of depressing experiences. frown.gif
post #18246 of 18537
there is a newer version of Navigator in captivity smile.gif 6.1.0_6 seems to be ready to load to the DCX-M boxes in the Dallas area but it is not loaded yet smile.gif I am wondering when they will load it next week or August?

does 6.1.0_5 introduce auto HD permanently on the SD numbers for select channels?
post #18247 of 18537
The AutoHD channel are set at the headend. For the longest time we only had about 10 channels that auto tuned after the option was added to Navigator. Once they deployed the realigned channels they set all to auto tune.
post #18248 of 18537
Quote:
Originally Posted by BenJF3 View Post

The AutoHD channel are set at the headend. For the longest time we only had about 10 channels that auto tuned after the option was added to Navigator. Once they deployed the realigned channels they set all to auto tune.
I hope this AutoHD feature backfires on them big time, but due to customer ignorance / passivity I doubt it will.

In Comcastic territory, the new STBs have the option to turn AutoHD on or off.

This makes a big difference to we non-DVR customers who watch a delayed (West Coast?) SD feed rather than the East Coast oriented HD feed. Hey, I'm a later night guy. TWC has warned us and has, indeed, aligned the SD and HD schedules on some channels but some are still different. One more possible trigger to push the 'I'm outta here' button. mad.gif
post #18249 of 18537
Quote:
Originally Posted by DiveFan View Post

I hope this AutoHD feature backfires on them big time, but due to customer ignorance / passivity I doubt it will.

In Comcastic territory, the new STBs have the option to turn AutoHD on or off.

This makes a big difference to we non-DVR customers who watch a delayed (West Coast?) SD feed rather than the East Coast oriented HD feed. Hey, I'm a later night guy. TWC has warned us and has, indeed, aligned the SD and HD schedules on some channels but some are still different. One more possible trigger to push the 'I'm outta here' button. mad.gif
You almost certainly have your head burried somewhere deep (in troll-land). There is absolutely no downside to Auto HD. Yes, like Comcrap, TW customers can turn it OFF! So how on earth could it backfire? If you don't like it TURN IT OFF!!!

I am an EX TWC customer (moved to an area with FiOS). But all is not that great in FiOS land! Each has their pros and cons. For me, TWC didn't seem interested in retention deals for me and FiOS offered a better deal.
post #18250 of 18537
Quote:
Originally Posted by DiveFan View Post

I hope this AutoHD feature backfires on them big time, but due to customer ignorance / passivity I doubt it will.

In Comcastic territory, the new STBs have the option to turn AutoHD on or off.

This makes a big difference to we non-DVR customers who watch a delayed (West Coast?) SD feed rather than the East Coast oriented HD feed. Hey, I'm a later night guy. TWC has warned us and has, indeed, aligned the SD and HD schedules on some channels but some are still different. One more possible trigger to push the 'I'm outta here' button. mad.gif

The only disadvantage to Auto HD I think is that it forces extra drive space on the legacy boxes. And since some divisions will not allow a box upgrade to a higher storage terminal unless you take a Whole House DVR program, you are stuck. On the other hand, the SD option/HD option at the same time takes up more bandwidth. Dive Fan, is what you don't like about the Auto HD in Navigator the inability to turn it off?

A bit confused, what is the issue with the delayed feeds you don't like?

Jack
post #18251 of 18537
It sounds to me like the Auto HD feature is auto tuning to a channel with different content on it at the time or something.. (his problem with it).. You can turn it off though so I see no issue with it at all.
post #18252 of 18537
Quote:
Originally Posted by Satch Man View Post

Dive Fan, is what you don't like about the Auto HD in Navigator the inability to turn it off?
A bit confused, what is the issue with the delayed feeds you don't like?
Jack
Wow, everyone seems confused so I must clarify:

- I do Not like the Inability to Turn Off the AutoHD feature in TWC boxes because** - that was my original point. Not a troll or a Comcast fanboi. I have Not seen the TWC AutoHD feature yet because it has not yet appeared in my territory for non-DVR customers.

**
- I LIKE the delayed SD feeds!! Some HD feeds look to be East Coast versions and I don't want to watch everything at 5PM Pacific time; the SD version is often a delayed feed. To confuse things more, some channels (say, NatGeo Wild) end regular programming at midnight and start again at 4am; this leads me to believe that it is also an East Coast feed (could be wrong though).

UPDATE - just discovered that it may be possible to turn off Auto HD - see this page:
http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-tv/autohd/how-can-i-turn-off-auto-hd-or-.html
FYI on my Navigator version and STB the described feature does Not appear.
Edited by DiveFan - 8/9/13 at 11:13pm
post #18253 of 18537


i've had all i can stands and i can't stands no more!!


so i'm out, took back 8742 today and cancelled the tv service

tried to get a deal on the phone with retentions to upgrade my internet and ditch everything else, he wouldn't have any part of it, kept hardselling packages that really weren't that good of a savings and just couldn't understand i didn't want tv/dvr anymore from them. tried giving me the baloney about other options not being as good, and streaming being way behind, i told him i was more than aware of what the other options where and the situations with them and i was fine with that, but not with their service
finally he acquiesced, and put me on hold for the third time while he checked what he could do (mind you, i was on hold for 10min before i got some nice girl after using the 'cancel' voice prompt', she said she'd have to send me to someone else and on the direct number so i wouldn't have to wait long, well...35 minutes after that this guy finally answered...mad.gif)
so he comes back from hold and tells me best he can do is 71 a month for the extreme 30/5 service the website is listing 65 a month for it...not sure how thats a deal

suffice to say i told him to forget it because i had to double check some options before cancelling everything

went to the regional office (my old local one has apparently been closed since beginning of year)

guy there took my stuff, didn't give me any grief, and after a couple minutes offered me 30/5 for 55 a month, i took it and said thanks

no more crapigator!!!cool.gif
post #18254 of 18537
Welcome to the new TWC!wink.gif
http://stopthecap.com/2013/08/01/time-warner-cable-our-promotion-cutbacks-and-rate-hikes-cost-us-customers/

I found this to be true when moving to an area where there is competition (Verizon FiOS TV). TWC would not even bother to negotiate.

(With some exceptions) I am now happy with FiOS.
post #18255 of 18537
TWC as a TV cable service is a piece of crap. I hate TWC with all the hate I can muster, and I really don't "hate" anyone ever. They are a bunch of incompetent liars. I'm about done with their TV service after all the problems with my DVR boxes lately.
post #18256 of 18537
I need to get my mother a new non-DVR cable box. What's currently the most reliable non-DVR box available? I want to know what to bargain for when I go to the service center.
post #18257 of 18537
Quote:
Originally Posted by G1Ravage View Post

I need to get my mother a new non-DVR cable box. What's currently the most reliable non-DVR box available? I want to know what to bargain for when I go to the service center.

the roku 3 with the twc channel
post #18258 of 18537
Quote:
Originally Posted by G1Ravage View Post

I need to get my mother a new non-DVR cable box. What's currently the most reliable non-DVR box available? I want to know what to bargain for when I go to the service center.

Well, I don't know what applies in your area but here the folks watching the long lines from behind the bullet proof glass Do Not Know Squat.

Reading recent posts on the appropriate TWC city / region forum will give you an idea of what has been deployed (old and new) in her area and, importantly, what works best. I had to turn over almost a dozen STBs to get a SA 4250HDC that didn't reboot constantly or have some other problem. This model is 'fairly' stable with the latest Navigator version.

I just found the listing of all remotes and set top boxes here:
http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html
I don't remember seeing this page, perhaps the web site has been redesigned recently.

Good luck on your search, non-DVR related posts on the Navigator forum are scarce.
post #18259 of 18537
I have three different model DVRs, Internet service and the TWC Apple and Roku apps and it all just works.
post #18260 of 18537
Quote:
Originally Posted by hikouka View Post

the roku 3 with the twc channel

That is only true if she has decent Internet access
post #18261 of 18537
true, but anything above roadrunner lite should handle it just fine, unless she's gaming or playing multiple streams at once
post #18262 of 18537
I just got the new samsung box from time warner. Does anyone know how to stop the navigator from stretching the program guide to 16:9? It looks absolutely awful
post #18263 of 18537
Quote:
Originally Posted by User_3D View Post

I just got the new samsung box from time warner. Does anyone know how to stop the navigator from stretching the program guide to 16:9? It looks absolutely awful

Last I knew, you cannot change the aspect of the guide on the Samsung boxes. Swap it for a Cisco box if you want a 4:3 GUI
post #18264 of 18537
Quote:
Originally Posted by BenJF3 View Post

Last I knew, you cannot change the aspect of the guide on the Samsung boxes. Swap it for a Cisco box if you want a 4:3 GUI

From what I can tell it's not even real 16:9. It just upscales 4:3 and make everything look stretched. i don't understand the point of that.
post #18265 of 18537
You're kidding right? Got stuck with a Cisco box for a while and couldn't stand the almost unreadable guide. Turned it in for a new Samsung. I guess to each his own.
post #18266 of 18537
Quote:
Originally Posted by User_3D View Post

From what I can tell it's not even real 16:9. It just upscales 4:3 and make everything look stretched. i don't understand the point of that.

No, it's not actually 16:9. Navigator is not programmed to take advantage of the newer boxes that are capable of displaying a 16:9 GUI. The Samsung boxes are stretching the default 4:3. Either they don't want to update Navigator to an actual 16:9 or they are choosing not to because most legacy boxes and some other widely deployed ones (8300HDC) are not capable of displaying a 16:9 GUI.
post #18267 of 18537
A new chapter in my fun with my SA8300HD. Since my last fun with the genre-based lineups early in July (posts above) everything's been fine. But for the last 3 days I've been trying to use the online (web) DVR Manager tool and/or the iOS apps to schedule recordings for the week ahead. No go....the listings are there in the tools, but when I go to record a show, nothing happens with the online tool, and the iOS app throws an error "unable to schedule the selected recording". Finally gave up and went to the physical DVR box last night....bring up the guide and hit "4" then "right arrow" to go to Sunday evening.....lo and behold, all channels, all times say "no data available". Monday, Tuesday - same story. Go back to Wed (last night) - listings are fine as are Thurs, Fri, and Saturday....but nothing from Sunday on. WTF? So I pull the power plug to reboot....it comes back up, still nothing in the Guide from Sunday forward....

Hopefully TW can "force" a guide refresh somehow....or is there some way I can? This blows.
post #18268 of 18537
Quote:
Originally Posted by fhall1 View Post

A new chapter in my fun with my SA8300HD. Since my last fun with the genre-based lineups early in July (posts above) everything's been fine. But for the last 3 days I've been trying to use the online (web) DVR Manager tool and/or the iOS apps to schedule recordings for the week ahead. No go....the listings are there in the tools, but when I go to record a show, nothing happens with the online tool, and the iOS app throws an error "unable to schedule the selected recording". Finally gave up and went to the physical DVR box last night....bring up the guide and hit "4" then "right arrow" to go to Sunday evening.....lo and behold, all channels, all times say "no data available". Monday, Tuesday - same story. Go back to Wed (last night) - listings are fine as are Thurs, Fri, and Saturday....but nothing from Sunday on. WTF? So I pull the power plug to reboot....it comes back up, still nothing in the Guide from Sunday forward....

Hopefully TW can "force" a guide refresh somehow....or is there some way I can? This blows.

The problems with the on-line management of the schedules and the box may or may not be related. The "Data Unavailable" is not really a physical box problem. It's TWC's laziness or issue in downloading the data from the head-end. All you can do is wait for the data to populate, Even if you reboot the box, the guide can't get what is not downloaded from the head-end. I would not call for this. Those clowns will just want to reboot the box, see no change, and roll sadly, most likely a dolt who won't know what to do anyway.

So you can only go out two days with the box data at this time?

Jack
post #18269 of 18537
Quote:
Originally Posted by Satch Man View Post

The problems with the on-line management of the schedules and the box may or may not be related. The "Data Unavailable" is not really a physical box problem. It's TWC's laziness or issue in downloading the data from the head-end. All you can do is wait for the data to populate, Even if you reboot the box, the guide can't get what is not downloaded from the head-end. I would not call for this. Those clowns will just want to reboot the box, see no change, and roll sadly, most likely a dolt who won't know what to do anyway.

So you can only go out two days with the box data at this time?

Jack

I can only see guide info out to this Saturday...it was the story yesterday (Wednesday) and same story today (Thursday)....so by Sunday if nothing changes, I'm screwed not only with scheduling recordings, but also trying to watch anything live (except my previously recorded list items)
post #18270 of 18537
Yeah my 8300HD non C DVRs have been screwed up for more than a month now. The guid is constantly not available, and I have discovered that I cannot even create a series recording now.. at all.. ever. It just doesn't work.

TWC's only solution is to change out the 8300HD non C for a newer DVR. I told them that is unacceptable. If I have to live with a slow "C" box, I would rather just cancel TWC TV service.

They told me that they are working on the issues with the 8300HD DVRs not working, but they cannot guarantee anything, and mosat people at TWC won;t even admit there's a problem, most don;t even know the difference between an 8300HD and an 8300HDC.. About a month ago both DVRs wouldn't even fully reboot for 2 days, and finally they fixed that (on their end, nothing was wrong with my DVRs), and now there are constant problems with the guide, series recording creation, playback issues, and tuning issues.

I had a very long conversation with a higher level tech last week who said he would get in touch with my local technical supervisor and he said that this supervisor would be giving me a call soon so that if something major happens like the DVRs not working at all, that the supervisor could send someone out to see what the problem was when it was happening, instead a week later after they fix whatever problem I called about.

Long story short, I never heard back, after promises upon promises that they would proactively look into the problem. I swear either TWC doesn't know what it's doing, or all the techs and CSRs are compulsive liars, or they just don't care. It might be a combination of all three actually.
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