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Time Warner Cable Navigator - Page 612

post #18331 of 18540
Quote:
Originally Posted by Derfram View Post

Well if you can believe the manuals...

Samsung SMT-H3270
http://www.timewarnercable.com/content/dam/residential/images/support/faqs/TV/digital-cable/samsung/samsung_smt_h3270_user_guide.pdf
Bottom of page 22: HDD 320 GB (SATA)

Samsung SMT-H3272
http://www.timewarnercable.com/content/dam/residential/images/support/faqs/TV/digital-cable/samsung/samsung_smt-h3272_userguide.pdf
Page 21: HDD 500 GB (SATA)


I believe the 3270 is mainly used in individual installations (I have this one) and the 3272 is primarily used in Whole House DVR systems.

All correct... I have not seen any substantiated exceptions. 

 

Similar differentiation is in place for the Cisco 864xHDC boxes... 8640 designates non-MoCA version with 320GB HDD, while 8642 designates MoCA version with 500GB drive. 

 

Same holds true for the non-DVR boxes:  Samsung 3260 versus 3262 and Cisco 4640 versus 4642 models designate Non-MoCA versus MoCA versions.

 

The last digit of "2" in the model numbers in boxes used by TWC have consistently indicated that they are whole-home capable, which so far has not only included the MoCA modem but a larger HDD in the server boxes.

post #18332 of 18540
Well then that 3272 must be a 500GB version then. Lucky to get it. Probably won't be lucky enough to get another.
post #18333 of 18540
Quote:
Originally Posted by BWX View Post

Well then that 3272 must be a 500GB version then. Lucky to get it. Probably won't be lucky enough to get another.

Seems to be a combination of local system policy and their current stock situation as to whether non-whole home customers can get their hands on a 3272 or 8642.

post #18334 of 18540
Quote:
Originally Posted by rollcage View Post

So you get ESPN-HD and ESPNNewsHD in Salisbury? In Raleigh, I only see ESPNNewsHD. We had Fox Sports 1 last week, but its gone now. Do you get any Fox Sports stations in Salisbury? It is very aggravating that you can't have a decent expectation of what you will or won't receive via streaming.

4 ESPN channels
9 Fox channels, 7 Of them sports, fox sports 1 & fox sports 2, etc
post #18335 of 18540
Well I looked inside and of course it is a 500GB HD in there. So that's cool. Going to try to get one soon, as I have less than one day of guide now. Even after reboots cannot get even Sat 1am now. Ridiculous.
post #18336 of 18540
Elderly Relative With SD TV and HD Box Settings Question?

On Navigator:

What settings do we need to use on her HD box to get the maxium enjoyment of a proper video experiance for her? My guess is setting the Output Resolution to 420p and the Picture Size to 4x3? What type of cable connection is recommended? I don't know what box she has, but I know it's HD as our division only gives out HD boxes.

Jack
post #18337 of 18540
post #18338 of 18540
Quote:
Originally Posted by Satch Man View Post

Elderly Relative With SD TV and HD Box Settings Question?

On Navigator:

What settings do we need to use on her HD box to get the maxium enjoyment of a proper video experiance for her? My guess is setting the Output Resolution to 420p and the Picture Size to 4x3? What type of cable connection is recommended? I don't know what box she has, but I know it's HD as our division only gives out HD boxes.

Jack
Yup just set it for 480i, actually it will default to that setting.. So just check the aspect ration and set it to 4x3.
post #18339 of 18540

After a recent update (that actually un-authorized my Cisco 8742 and I had to call TWC to re-authorize) ...

 

Has anyone else noticed that the Progress Bar is now missing from recorded shows (when Paused, etc.)? It now seems to only appear during Live-TV.

 

I looked in Settings to turn it back on, but I see nothing.

post #18340 of 18540
Quote:
Originally Posted by Tesla1856 View Post

After a recent update (that actually un-authorized my Cisco 8742 and I had to call TWC to re-authorize) ...

Has anyone else noticed that the Progress Bar is now missing from recorded shows (when Paused, etc.)? It now seems to only appear during Live-TV.

I looked in Settings to turn it back on, but I see nothing.

Did you do a reboot? I had that happen when I first installed my Whole Home and a reboot fixed it.
post #18341 of 18540
Quote:
Originally Posted by BenJF3 View Post


Did you do a reboot? I had that happen when I first installed my Whole Home and a reboot fixed it.

 

I rebooted yet again and it seemed to fix it this time.

 

Man, that last update really hosed up my 8742. Seems like back to normal now though ... thanks.

post #18342 of 18540
Well...after a month and a half without an incident the SA-8300HD is throwing something new at me.

The last time is has successfully stored a scheduled recording is last Thursday. If I go to the online web tool or even the box itself it shows me all the proper scheduled recordings in the queue. However, it missed scheduled programs for last Friday and Saturday. On Sunday night I was watching TV and saw the red "record" light was on. I switched to the "list" view and saw that recording of Once Upon a Time was in progress. Yesterday, when I went to watch Once Upon a Time, it wasn't in the list of available programs. The box is only at 52% full, so it's not a space issue. What a PITA. So, I did a "pull the power plug" reboot yesterday (Monday afternoon) - we'll see if that fixes anything.
post #18343 of 18540
Quote:
Originally Posted by fhall1 View Post

Well...after a month and a half without an incident the SA-8300HD is throwing something new at me.

The last time is has successfully stored a scheduled recording is last Thursday. If I go to the online web tool or even the box itself it shows me all the proper scheduled recordings in the queue. However, it missed scheduled programs for last Friday and Saturday. On Sunday night I was watching TV and saw the red "record" light was on. I switched to the "list" view and saw that recording of Once Upon a Time was in progress. Yesterday, when I went to watch Once Upon a Time, it wasn't in the list of available programs. The box is only at 52% full, so it's not a space issue. What a PITA. So, I did a "pull the power plug" reboot yesterday (Monday afternoon) - we'll see if that fixes anything.
Yes, was going to recommend the "pull plug". I forget if the -8300 (MDN) has in the recording list section the tab that lists results of actions (deleted, unable to record because, etc.). Might check that too to see if noted. /Dan
post #18344 of 18540
I have issues with VOD for the past two days,

Did the cold reboot scripted stuff. BTW this is Error 101. Last night Navigator reported " [Program Name] is not available, try again later." Today it was "Network Problem." The error code is 101. I don't want to call because as we all know all they are going to want to come out to do is replace the box. I have found in the past that these issues have a way of working themselves out. There have been A LOT of VOD issues lately around the country actually based on my Internet searches with the other forums. Some think the TWC servers are overloaded with the merging of data, call centers, and the move off of analog and SDV.

As I reported on our local forum, we had a tech out two months ago and he said our signals were fine. This was a different incident than VOD.

Jack
Edited by Satch Man - 10/16/13 at 9:52pm
post #18345 of 18540
Followup to above..."pull the plug reboot" seems to have worked....Monday's scheduled recordings were in the list of available shows to watch. Guess I'll have to set a reminder to "reboot" the SA8300HD at least once a month.
post #18346 of 18540
Finlly pulling the plug on the good 'ole 8300 HD w/ 1TB external for good today.

Have had the Sammy H3272 500 GB sitting on the floor for almopst 2 weeks while I try to catchup on all the stuff ihave recorded, but it is a losing proposition.

a 1.15 TB of space filled to 70% isn't something you can just watch real quick. The box barely works though, the system in this area wrecked all the 8300 (non C) boxes with an update in early July. They have never worked right since, already replaced one, now this one with all the good stuff on it is going by-by.. Such BS.


I was going to have both hooked up for a while, in the same room, but that is going to be a huge pain.. especially since I am already short one HDMI input on my 2007 Yamaha reciever. Oh well.
Not sure how I'll live with 500 GB space after having 1.15TB for so many years! eek.gif
post #18347 of 18540
Quote:
Originally Posted by BWX View Post

Finlly pulling the plug on the good 'ole 8300 HD w/ 1TB external for good today.

Have had the Sammy H3272 500 GB sitting on the floor for almopst 2 weeks while I try to catchup on all the stuff ihave recorded, but it is a losing proposition.

a 1.15 TB of space filled to 70% isn't something you can just watch real quick. The box barely works though, the system in this area wrecked all the 8300 (non C) boxes with an update in early July. They have never worked right since, already replaced one, now this one with all the good stuff on it is going by-by.. Such BS.


I was going to have both hooked up for a while, in the same room, but that is going to be a huge pain.. especially since I am already short one HDMI input on my 2007 Yamaha reciever. Oh well.
Not sure how I'll live with 500 GB space after having 1.15TB for so many years! eek.gif

On ODN at least, they can do update rollback,

I remember when we were on ODN 5.0.4 or something, there was an update to ODN 5.0.6. The .06 caused a bunch of problems, so a month later, TWC rolled back to 5.0.4. This is a long time ago, even before the Black Guide. (Here in Wisconsin.)

My guess is that TWC has only been updating MDN on an "as needed" basis, but because so many of the MDN terminals are going the way of the dinosaur and they want ODN to be there main focal point, they would probably just rather have a customer get an ODN box, rather than roll-back an MDN update.

The MDN boxes, at least the DVR's SA-8240 and SA-8300 were fast and more reliable than ODN. SA-8240-HDC and SA-8300HDC. Although since ODN 6, the boxes in my area have been pretty solid, and snappier.

At least you've been able to hold on to your MDN box for as long as you have!

Jack
post #18348 of 18540
Anyone experiencing remote control issues? Lately it takes 3-4 tries for most button presses to engage something.


I suspect it is yet another issue involving the IR sensor. It feels very similar to the last glitch where the 8640HDC would keep sending out IR signals.
post #18349 of 18540
Quote:
Originally Posted by therealjustin View Post

Anyone experiencing remote control issues? Lately it takes 3-4 tries for most button presses to engage something.


I suspect it is yet another issue involving the IR sensor. It feels very similar to the last glitch where the 8640HDC would keep sending out IR signals.
Your profile shows at least one Plasma display. Unfortunately, they generate IR "noise", which can cause similar problems. Have you reorganized anything lately that could direct more of this news towards the cable box?
Edited by davehancock - 10/19/13 at 5:12pm
post #18350 of 18540
Quote:
Originally Posted by therealjustin View Post

Anyone experiencing remote control issues? Lately it takes 3-4 tries for most button presses to engage something.


I suspect it is yet another issue involving the IR sensor. It feels very similar to the last glitch where the 8640HDC would keep sending out IR signals.

No not really. Surely you tried new batteries, but have you tried a reboot?

 

My local office gave me a remote IR sensor. My 8742 is very low in stand and TV is a plasma. I put sensor behind "plane" of plasma.

 

Maybe just a bad remote or key sticking down?

post #18351 of 18540
Both of my remotes are acting the same way and both have new batteries just to be sure. It has just started in the past month or so.
post #18352 of 18540
Deployment of New Navigator Cloud-Based Search Rollout Begins.

Some pilot TWC cites have had it for a while, as well as Whole-House DVR/Signature Home in select markets, but this is the first I have heard of beginning major deployment.

A customer mentions on the DSL Reports Forum that TWC has started the role out of a new cloud-based search system for Navigator in Los Angeles areas He said that it is on his Samsung box. He had early issues with the new Search, but says it is working now:

Unlike the early system markets, he says that there is no VOD clip art. Text is very small. This could be for memory considerations as the new developments start to spread in more areas and different boxes. You can follow along at the DSL forum below in addition to commenting here at AVS forums:

http://www.dslreports.com/forum/r28732781-TV-Cannot-search-tv-programs

Additionally the link below says that, Charter Cable is rolling out a CLOUD-BASED GUI DESIGNED TO WORK ON LEGACY SA BOXES, and the more modern ones as well. The goal is to free up memory by moving the features and settings off the boxes into a cloud-based environment: I commented on the forum this could be ODN 7.0.

http://www.cedmagazine.com/news/2013/05/charter-moves-ahead-with-cloud-based-ui

Jack
Edited by Satch Man - 10/20/13 at 8:27pm
post #18353 of 18540

ODN 7.2.0.5 rolled out in Charlotte last night.

 

A quick review on my 8640 Cisco reveals the following:

  • DVR Compensation returns!
  • Full 16:9 menus/guide.  This is selected independent of the screen aspect ratio setting, so you can revert to the old 4:3 guide/menus if you really miss them.  It takes a good long while to switch between 16:9 and 4:3 menus as it loads the different set of graphics/fonts/etc.  (I suspect that the reason that both sets of graphics are available is that 4200/8200/8300 "C" boxes are incapable of 16:9 menus.  I'm guessing that they will not have the 16:9 menu option... someone who has one of them should confirm status of 16:9 menus on those boxes.  I recently turned in my 4250HDC, so I can't check.)
  • Guide grid is now 7 channels x 2 hours when in 16:9 mode (5 channels x 1.5 hours in 4:3 mode, as always)
  • PiP is now 16:9 and moved out to corners of screen (new to Cisco... my previous Samsungs 3090 DVR always had this)
  • MAJOR revamp/modernization of DVR lists and schedule management:
    • Series are now listed in folders so multiple episodes of same series don't clutter up top-level list.
    • Selection of preferred sort order (Date/Title) now "sticks"
    • Cover art added for selected show
    • "Delete Shows" screen added to select and delete multiple recordings at one time
    • Series Priority screen has been updated so you can move around all series from one screen
    • The horizontally scrolled pages in this module have moved from the the bottom to the top of the screen, appearing more like browser tabs.  (The horizontal scrolling remains at the bottom of the screen in menus outside of the DVR module.)
    • I saw no trace of any conflict management screens, but that may be because I do not have any scheduled at the moment.  The new title of the Record Log screen is Recording Log / Conflicts... so they may appear there when they exist.
  • "Networks A-Z" added as guide sorting choice
  • No apparent changes whatsoever in search functionality
  • The "HD" indicator that appeared in the banner of AutoHD channels is gone.  I wish they would have gone the other way with that and added the HD indicator to ALL HD channels regardless of whether they were direct or auto-tuned.

 

My 3260 non-DVR Samsung also was upgraded, with all the same changes (at least the non-DVR related ones).  Reverting to 4:3 guide on the Sammy brings back the familiar stretched graphics... interestingly, the new 16x9 quide/menus/banners look very much like the stretched Sammy guide from an overall look standpoint.  Of course, when you switch to true 16x9 menus the fonts and logos are no longer stretched and you get the 7x2 grid instead of stretching the 5x1.5 grid across the same real estate.

 

Overall it seems to be an overwhelmingly positive upgrade... but too early to tell if any new bugs have been introduced.  ODN 6.1.0.5 had been mostly bug-free for me (occasionally lost audio stream... which was a very common problem in ODN 4/5 but had been fixed for a while in late ODN 5 and early ODN 6, but then reappeared with 6.1.0.5), so I'm hoping there are no new demons here.  In particular, recording reliability as always been rock solid for me, so the major revamp of the DVR functionality has me concerned about the potential of screw-ups.


Edited by jcalabria - 11/5/13 at 1:39pm
post #18354 of 18540
Feature wise, it sounds like they've added or changed just about everything I'd been asking for. Glad it took me canceling service to finally see it come to fruition! LOL

Keep us posted on the developments. Some screen caps would be cool too...
post #18355 of 18540
Quote:
Originally Posted by BenJF3 View Post

Feature wise, it sounds like they've added or changed just about everything I'd been asking for. Glad it took me canceling service to finally see it come to fruition! LOL

Keep us posted on the developments. Some screen caps would be cool too...

 

 

If it was your departure that caused it... Thanks! (I think.. so far)

 

THIS TWC-sourced info was just posted in the TWC-Charlotte thread.  Screen shots and feature rundown included.  The one thing that seems incongruent with what I have observed so far concerns the advanced search features.  Mine is still the same old keyboard title search as always (I am not a SigHome customer).  The rest seems to jibe with my observations, including the equipment requirements (eligible boxes for the full feature-set are both 16:9 and DSG capable).  I did not stumble across the VOD gateway channel at 6am this morning but will check it out this evening.

 

 

Originally Posted by Zaxcom View Post

 

 

 

 

 

Several new digital TV features will be available this week to customers in Charlotte and Raleigh:

 

·         On Demand Portal on channel 999

·         Improvements to DVR Manager

·         Widescreen guide option

·         Upgraded Advanced Search

·         Reintroduction of DVR compensation

·         General performance improvements

 

On Demand Portal, DVR Manager and Advanced Search

Only customers with the following ODN and ADSG-enabled set-top box models will receive the On Demand Portal, DVR Manager and Advanced Search enhancements:

 

·         Motorola - DCX3200-M, DCX3400-M, DCX3510-M

·         Samsung - 3260, 3270, 3262, 3272, 3090, 3362

·         Cisco - 464x, 864x, 474x, 874x

Widescreen Guide

Only the following ODN and ADSG-capable set-top box models have the capability to display the guide in the new widescreen format:

 

·         Motorola - DCX3200-M, DCX3400-M, DCX3510-M

·         Samsung - 3090, 3260, 3270, 3262, 3272, 3362

·         Cisco - 464x, 864x, 474x, 874x

New Digital TV Features:

The update will enact several changes to the user experience for our customers. New features include:

On Demand Portal

 

The On Demand Portal consolidates all VOD channels and content in one destination on channel 999, with movie and TV show box art, ‘browse by category’ functions, a keyboard search and more.

 

DVR Manager

The DVR manager has been updated to improve the overall customer experience with simplified navigation of recordings and recording schedule, box art, a better layout, a new series page, multiple episode delete option and more.

 

Widescreen Guide Option

The guide has been optimized to display in a 'widescreen' format at 16x9 ratio, which is more compatible with HDTV sets. This view allows for additional area to display seven rows of guide data, a 2-hour grid, longer program titles and extended description data.

This new option eliminates graphic stretching on Samsung boxes and the video curtain on Cisco boxes – so customers will now enjoy a true HDTV experience on the guide.

 

*This option is only available on ADSG-capable boxes (see list above for specific model types).

The default setting for displaying the guide is now 16x9 format. To display the guide in the 4x3 format, customers can update their settings in the Settings menu: Settings > High Definition > Menus > Choose “Standard (4x3).”

Advanced Search

Advanced Search provides search results with box art, full program descriptions and cast listings for both Live TV and On Demand programming, so customers can choose to watch now or set up a recording to watch later. With this new release, customers will enjoy optimized search results for Movies, TV series and Sports Teams, higher quality box art, prioritized HD and NEW episodes in series results and more.

 

DVR Compensation

The DVR compensation feature will also be reintroduced on all digital navigator boxes. DVR compensation starts playback a few seconds earlier than the time the play button was hit.

Additional Fixes

This update also includes several minor performance improvements and bug fixes.


Edited by jcalabria - 11/5/13 at 12:32pm
post #18356 of 18540
I wonder what they are going to do with legacy ODN boxes? (SA-8240 HDC and SA-8300HDC)

They can't do the VOD cover art nor display a 16x9 guide.

As Wisconsin is among the divisions that will only give out the later boxes to Signature Home and Whole House DVR customers, I have a feeling that this policy will stay in affect until the six-tuner DVR's come out And there are ice-ages that happen faster than when we will see the newer boxes.

I have seen some boxes with advanced search but no cover art. At least DVR Compensation is coming back!

My version on ODN 6.1.5 has been very stable. I suspect they will port this update to the ADSG boxes first, and study these updates as a prep to begin more of the boxes to "Cloud Based" functionality. Being last on the chain my have some advantages, as it allows the bugs to be worked out.

Jack
Edited by Satch Man - 11/5/13 at 1:04pm
post #18357 of 18540

It's been a while since Charlotte got to go first on these updates... used to be common here but not so much the last couple of years.  Stuff generally seems to work better here than they do in other divisions (ahem... Central NY).   Keeping the fingers and toes crossed that this fairly major update doesn't change that.


Edited by jcalabria - 11/5/13 at 1:28pm
post #18358 of 18540
Quote:
Originally Posted by jcalabria View Post

It's been a while since Charlotte got to go first on these updates... used to be common here but not so much the last couple of years.  Stuff generally seems to work better here than they do in other divisions (ahem... Central NY).   Keeping the fingers and toes crossed that this fairly major update doesn't change that.

Stability is the main issue and at least for Wisconsin, at least in my area with Navigator that has been achieved. I have always believed that there's something wrong in Ben's division, either with the technology or personnel who are missing something big that is causing all these problems in Central New York. Something is DEFINITELY hosed up there.

JC, you and I seem to have pretty stable divisions, even my little old SA-8300HDC may hiccup from time to time, but the ODN 6 footprint makes it work reasonably well.

The real watch is going to be the public's reaction to the newer features over time as more legacy boxes get migrated. We will have populations that may want something "simple" or with a lot more "integrated" advanced features and options.

Those customers with the advanced search option, you should check to see if it the option sticks, or keyword search is or can be made the default? I remember Ben saying that he and I believed that any advanced search should default to keywords and nothing else. Title Search was (and may still be) the default setting and you used to (and may still have to) change the search filter for advanced search every time to search by keywords.

I know all the Title Search quick options for Sports and once made a Navigator Tutorial to help customers with that. Once you know how the titles are organized for less obvious programs like sports, the search is still not exactly good, but not impossible to use.

Jack
post #18359 of 18540

A few more observations:

  • The 16:9 HD guide/menus looks like crap (distorted fonts/graphics) if you access them while tuned to an SD channel if you have the box set to output native resolutions.  The fix is to disable 480i (and 480p) output on the box.  I would prefer not doing this, but its mainly an academic preference that has little or no practical consequence at this point since there is essentially no SD programming that I ever watch anymore.   If a more graceful way of handling the higher res menus on SD channels could not be found, TWC programmers should have had the forethought to automatically disable SD output resolutions when the HD menus are activated.  
  • I definitely do not have any of the advanced search features enabled (actually found an "Advanced Search = False" listing in the ODN diagnostics).  However, a limited form of it is present in the new OnDemand portal... limited to searching OnDemand content, of course.  Seems to work OK... don't really care because I pretty much have no use for search features anyway.
  • One negative on the new DVR listings is that it takes a couple of more button presses than it previously took to initiate playback of a recorded show...  Not just opening the folder for the series... there's an extra step after that, too. 
  • Twice now I've entered into a guide or menu and have had the screen doubled vertically (two copies of the menu/guide stacked on top of each other).  I had previously had a similar occurrence right after the initial ODN6 upgrade, except the first time the graphics were doubled horizontally and this time they are doubled vertically.  Cycling the power button fixes it.

Edited by jcalabria - 11/5/13 at 7:01pm
post #18360 of 18540
Quote:
Originally Posted by jcalabria View Post

A few more observations:
  • The 16:9 HD guide/menus looks like crap (distorted fonts/graphics) if you access them while tuned to an SD channel if you have the box set to output native resolutions.  The fix is to disable 480i (and 480p) output on the box.  I would prefer not doing this, but its mainly an academic preference that has little or no practical consequence at this point since there is essentially no SD programming that I ever watch anymore.   If a more graceful way of handling the higher res menus on SD channels could not be found, TWC programmers should have had the forethought to automatically disable SD output resolutions when the HD menus are activated.  
  • I definitely do not have any of the advanced search features enabled (actually found an "Advanced Search = False" listing in the ODN diagnostics).  However, a limited form of it is present in the new OnDemand portal... limited to searching OnDemand content, of course.  Seems to work OK... don't really care because I pretty much have no use for search features anyway.
  • One negative on the new DVR listings is that it takes a couple of more button presses than it previously took to initiate playback of a recorded show...  Not just opening the folder for the series... there's an extra step after that, too. 
  • Twice now I've entered into a guide or menu and have had the screen doubled vertically (two copies of the menu/guide stacked on top of each other).  I had previously had a similar occurrence right after the initial ODN6 upgrade, except the first time the graphics were doubled horizontally and this time they are doubled vertically.  Cycling the power button fixes it.

Good update notes, JC!

I remember when Ben had Signature Home and he got the expanded search back in 5.0 something. But it didn't show up until a few days after the update. My guess is that the new search is or closely mimicks this cloud GUI paradim and might be avaliable for you later this week.

My reasoning for this being a cloud applet is I remember Ben saying that sometimes, after he got Advanced Search, he would push the "B" button and the search would not be available. Don't know if this availability issue was due to Ben's crappy node, or simply the search system being down. I learned from another guy that there's two things about the new search that he doesn't like that makes the old search better in his view:

1.) The B button on the new search he said did not start on the program being watched. Maybe this will be fixed in a subsequent update to more widespread releases and boxes. But you have to go through the B search, select type of search, start from the beginning each time.

2.) The second thing I learned from Ben was that there is no desired save filter where you can save how you want to search. (i.e, the ability to search by description (keywords) each time and make it "stick" until changed by the customer like with Guide Filtering. The new search always defaulted to "Title."

3.) Some have found the older Title Search simpler to use, although dated in its appearance.

Satch
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