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Time Warner Cable Navigator - Page 615

post #18421 of 18538
Quote:
Originally Posted by DiveFan View Post

ROFLMAO! If TWC dropped channels on this basis, most of their basic tier content would be Gone. IMO Ovation didn't have any 'scary' or 'bubba' content to stay on the lineup.

BTW my non-DVR box got rebooted and the new 'middleware' now is both easy to enter and lists a ton of technical details. Not sure if this is new, but you have to invoke the 'manufacturers diagnostic' to get what I think is 'Navigator' info - the words ODN or Navigator don't appear anywhere. On one screen the 'OS' version is listed as 6.20.90.1 - is this ODN?

Unfortunately, the box has reverted to its terrible 2011-2012 behavior, very slow navigation and frequent 'runaways'.. mad.gif

Note to @jcalabria, do my observations match your non-DVR Samsung 3260 STB?

Hey Mike,

How's it going? Yea, regarding Ovation those are TWC's words..........not mine. Agree with your assessment! Not sure, that 6.2.901 thing sounds like a Middleware code only. Navigator updates for ODN are the newest being ODN 7.0 and for MDN 3.3. In both cases, DVR Compensation returns. Do you have DVR Compensation back? If so, you have either ODN 7 or MDN 3.3. You should also have the ability to alphabetically sort the guide (A-Z.) and the sort options for Date/Time "Sticks." At least that is what I heard.

Newer boxes get a true 16x9 interface with option for those who don't have HD sets or smaller screens the ability to revert back to the 4x3 format. Some areas have expanded search options and a new DVR options screen that simulates TWC's planned "Cloud" environment, which TWC wants to someday move all the boxes to in order to free up memory.

Not a thing from TWC released on the six-tuner DVR's, which I'll bet TWC will only release to Whole Home Subscribers in most markets. Does anyone think rollout will at least begin in 2014? On legacy boxes with version ODN 7 or MDN 3.3, has speed been improved?


Mike what box do you have? Is it still the same as your signature?

Satch
post #18422 of 18538

Time Warner San Antonio must've pushed the new update out. My parents Cisco boxes have the new 16x9 HD guides, and my neighbor's DVR has the new 16x9 guide too. He has a Samsung box I believe.

 

I have the Moto DCX3200-m and I still have the ugly regular menu. Is there a way to force me to get this update? I would like it a lot. Thanks.  

post #18423 of 18538
Quote:
Originally Posted by thisbejason View Post
 

Time Warner San Antonio must've pushed the new update out. My parents Cisco boxes have the new 16x9 HD guides, and my neighbor's DVR has the new 16x9 guide too. He has a Samsung box I believe.

 

I have the Moto DCX3200-m and I still have the ugly regular menu. Is there a way to force me to get this update? I would like it a lot. Thanks.  

 

Answered my own question. Logged into MyServices and reset my box. It booted back up and had the new menus and stuff. Nice. 

post #18424 of 18538
Quote:
Originally Posted by DiveFan View Post


ROFLMAO! If TWC dropped channels on this basis, most of their basic tier content would be Gone. IMO Ovation didn't have any 'scary' or 'bubba' content to stay on the lineup.

BTW my non-DVR box got rebooted and the new 'middleware' now is both easy to enter and lists a ton of technical details. Not sure if this is new, but you have to invoke the 'manufacturers diagnostic' to get what I think is 'Navigator' info - the words ODN or Navigator don't appear anywhere. On one screen the 'OS' version is listed as 6.20.90.1 - is this ODN?

Unfortunately, the box has reverted to its terrible 2011-2012 behavior, very slow navigation and frequent 'runaways'.. mad.gif

Note to @jcalabria, do my observations match your non-DVR Samsung 3260 STB?

My two 3260s have been just fine on ODN 7.    They are running ODN v7.2.0_5 and middleware v7.08.

 

Unlike the Ciscos, you cannot easily tell your ODN version from within the Samsung hardware diags.  Best you can do in the Samsung hardware diags is look at the APPL INFO... but typically several ODN versions will be loaded on your box but the APPL INFO pages do not tell you which version is running. Cisco boxes do show which apps are running - highlighted in green - on the APPLICATION INFORMATION page of the Mfg diags.

 

For both Samsung and Cisco, the current ODN version is easily viewed on the first page of ODN diags (substitute [DOWN] button for [UP] button used to enter hardware diags after holding [SELECT]).


Edited by jcalabria - 12/9/13 at 9:09am
post #18425 of 18538
@jcalabria, thanks for the additional details. True to form, my STB is regressing further - can't get into diag mode at all now, neither does the box show as Connected in MyServices. It does still work though. I know better than to call 'support' on the weekends, maybe Tuesday when I have more time.

@Satch, yes, I still have an 4250HDC. No DVR and no 16:9 menu available.

UPDATE - access to diagnostics started working, I now have ODN v 7.2.0_5. Unimpressive on this STB. frown.gif
Edited by DiveFan - 12/9/13 at 12:27pm
post #18426 of 18538
My guide shows new shows a day late in the info. If I look up a show and open the info it will show the date as yesterday. ie all the 12/22 shows show as 12/21. I always knew TWC was behind now it shows.
post #18427 of 18538
Quote:
Originally Posted by kjpjr View Post

My guide shows new shows a day late in the info. If I look up a show and open the info it will show the date as yesterday. ie all the 12/22 shows show as 12/21. I always knew TWC was behind now it shows.

That is a bug. TWC is working with Tribune Media Services to get this fixed. TBS handles all the guide data listings for TWC and many other cable providers.

Jack
post #18428 of 18538
I went to Time Warner today to swap out my 4250HDC just to find out that they're still giving out 4250s, and of course it took 2 hours for it to connect to the network after calling twice and chatting online with a guy.
post #18429 of 18538
had a neighbor who i was helping setup a new tv and other devices take in her old 8300hd because it wasn't working quite right, they gave her an 8300hdc and told her it was the newest box...
post #18430 of 18538
You will always have this simply based on lack of training. The counter help and CSR's have almost zero technical knowledge or training. They are there to add/remove equipment and make account changes. I love not having to deal with them any longer... Wish I cancelled service with them much sooner.
post #18431 of 18538
My folks just traded in their SA8000 (SD) for an HD DVR at their vacation home in Myrtle Beach, SC. They were given an SA8300HD (no C). On the plus side, MDN seems much faster than OND on the SA8300HDC they have at home in Upstate NY. On the downside, OMFG! Why are they still giving out these dinosaurs with 20 hours of recording capacity!?! This model has been out for over 10 years now and was the first HDDVR I had in 2004. WTF, TWC?

They also got a Digital Adapter for their other TV, which works OK for what it is.

Ted
post #18432 of 18538
Quote:
Originally Posted by ncted View Post

My folks just traded in their SA8000 (SD) for an HD DVR at their vacation home in Myrtle Beach, SC. They were given an SA8300HD (no C). On the plus side, MDN seems much faster than OND on the SA8300HDC they have at home in Upstate NY. On the downside, OMFG! Why are they still giving out these dinosaurs with 20 hours of recording capacity!?! This model has been out for over 10 years now and was the first HDDVR I had in 2004. WTF, TWC?

They also got a Digital Adapter for their other TV, which works OK for what it is.

Ted

TWC gives away the older boxes because it's cheaper than givinig out new boxes. I would estimate 75% of customers don't know the difference between box models and software. To most, a box is a box and what they want is for the damn thing to work. If it's a DVR, record their shows and series and play them back. As old and dated as the MDN non-C, SA-8300 is, barring it's insanely small hard drive, it was fast and by Navigator standards, very reliable. This was the legacy box on which the old Passport Guide worked like a dream. Additionally, users could add an external hard drive to get tons more storage. I am surprised that the non-C SA-8300's are still in the system and the field. Even my SA-8300HDC can be slow at times, but it still works well.

I was told that MDN boxes do not hold the Guide Filtering Selection. All ODN boxes store this information. MDN boxes are very fast though, at least compared to the SA-HDC models that run newer ODN.

Satch
post #18433 of 18538
Quote:
Originally Posted by ncted View Post

My folks just traded in their SA8000 (SD) for an HD DVR at their vacation home in Myrtle Beach, SC. They were given an SA8300HD (no C). On the plus side, MDN seems much faster than OND on the SA8300HDC they have at home in Upstate NY. On the downside, OMFG! Why are they still giving out these dinosaurs with 20 hours of recording capacity!?! This model has been out for over 10 years now and was the first HDDVR I had in 2004. WTF, TWC?

They also got a Digital Adapter for their other TV, which works OK for what it is.

Ted

Go buy a 1TB WD black series 3.5" internal PC hard drive and an external enclosure with e-SATA port,

Unplug 8300HD DVR, unplug enclosure, hook eSATA up, plug in external enclosure, reboot DVR. Then if doesn't work, reboot DVR again. That is a great DVR, and your parents will have almost unlimited recording with it. 1.16 TB (1,160 GB). I had exact setup for years until 8300HD boxes quit working in my area for some reason. Now I have a Samsung 3272 with a 500GB HD, but it feels tiny because it cannot use all 500GB (OS installed, formatting, etc), and I am used to 1.16TB. It is also slow as molasses sometimes in guide, etc.. It is a P.O.S. DVR compared to the 8300HD non C. The non C is the key.
post #18434 of 18538
7.2.0_5 is horribly buggy.


- About one in five times, when two programs start recording at the same time both channels will go black and nothing will record. The only fix is to turn off the DVR and cancel one recording and re-record it.


- Another bug shows itself when a show is to stop recording at say 10:01pm. The show will continue to show as recording and you cannot get rid of it as cancelling does nothing since it does not even really exist. Only fix is to unplug the DVR.


- There is a new bug where the DVR will record the first minute of a show, save it, and then start recording the next 59 minutes as another show. This creates a false folder group because there are now "two" shows with the same name.





Other problems include shows recording only the first 8-15 minutes but I suspect has something to do with the channel not being available and not Navigator. Annoying as heck though especially when the show never airs again.
post #18435 of 18538
Quote:
Originally Posted by therealjustin View Post

7.2.0_5 is horribly buggy.


- About one in five times, when two programs start recording at the same time both channels will go black and nothing will record. The only fix is to turn off the DVR and cancel one recording and re-record it.


- Another bug shows itself when a show is to stop recording at say 10:01pm. The show will continue to show as recording and you cannot get rid of it as cancelling does nothing since it does not even really exist. Only fix is to unplug the DVR.


- There is a new bug where the DVR will record the first minute of a show, save it, and then start recording the next 59 minutes as another show. This creates a false folder group because there are now "two" shows with the same name.





Other problems include shows recording only the first 8-15 minutes but I suspect has something to do with the channel not being available and not Navigator. Annoying as heck though especially when the show never airs again.

 

Cisco 8742 here in Texas. Not seeing any of that here. We have the new OS here (for a couple of months now I suppose), but not sure of exact release version.

post #18436 of 18538
Quote:
Originally Posted by therealjustin View Post

7.2.0_5 is horribly buggy.


- About one in five times, when two programs start recording at the same time both channels will go black and nothing will record. The only fix is to turn off the DVR and cancel one recording and re-record it.


- Another bug shows itself when a show is to stop recording at say 10:01pm. The show will continue to show as recording and you cannot get rid of it as cancelling does nothing since it does not even really exist. Only fix is to unplug the DVR.


- There is a new bug where the DVR will record the first minute of a show, save it, and then start recording the next 59 minutes as another show. This creates a false folder group because there are now "two" shows with the same name.





Other problems include shows recording only the first 8-15 minutes but I suspect has something to do with the channel not being available and not Navigator. Annoying as heck though especially when the show never airs again.

How's it going Justin?

Those are some serious bugs! You should report this to the tech team at TWC Twitter Help, or the TWC Direct to Tech forum. Include your account #, box make/model and paste these issues in a response to the tech team. Have the forward this to the Navigator developers. This will open up a bug ticket for this issue.

Links:

TWC Twitter Help:

(Set up or log in to your Twitter Account. You will need to Private Message (Direct Message) your account information, box make/model, and ODN version.)

https://twitter.com/TWC_Help

OR

TWC DSL Reports Forum:

(Set up or login to your account. You can post any private information at this forum directly. It is secure and only techs can read it:)

https://secure.dslreports.com/forum/timewarnerdirect

However, both help systems go to the same tech people, so it is not necessary to contact both sites.

Jack
post #18437 of 18538
Quote:
Originally Posted by therealjustin View Post

7.2.0_5 is horribly buggy.


- About one in five times, when two programs start recording at the same time both channels will go black and nothing will record. The only fix is to turn off the DVR and cancel one recording and re-record it.


- Another bug shows itself when a show is to stop recording at say 10:01pm. The show will continue to show as recording and you cannot get rid of it as cancelling does nothing since it does not even really exist. Only fix is to unplug the DVR.


- There is a new bug where the DVR will record the first minute of a show, save it, and then start recording the next 59 minutes as another show. This creates a false folder group because there are now "two" shows with the same name.


Other problems include shows recording only the first 8-15 minutes but I suspect has something to do with the channel not being available and not Navigator. Annoying as heck though especially when the show never airs again.
I have same box and ODN version without those issues (Los Angeles region). /Dan
post #18438 of 18538
hopefully 7.2.0_8 is better than 7.2.0_5 smile.gif

my DCX3510M just in the last day or so had 7.2.0_8 pop up twice as not loaded but in the diagnostics menu under the Motorola OCAP diagnostics page under host diagnostics-> software on my DCX3510M smile.gif!

the two versions it is listing are:
ODN 7.2.0_8
ODNEXT 7.2.0_8

TWC must have waited to upgrade the Dallas boxes until a bug fix version of ODN was available to replace 7.2.0_5?
post #18439 of 18538
Quote:
Originally Posted by kevin120 View Post

hopefully 7.2.0_8 is better than 7.2.0_5 smile.gif

my DCX3510M just in the last day or so had 7.2.0_8 pop up twice as not loaded but in the diagnostics menu under the Motorola OCAP diagnostics page under host diagnostics-> software on my DCX3510M smile.gif!

the two versions it is listing are:
ODN 7.2.0_8
ODNEXT 7.2.0_8

TWC must have waited to upgrade the Dallas boxes until a bug fix version of ODN was available to replace 7.2.0_5?

Hey Kevin,

Sup? I found out from a source that ODN 7.2.08 IS a patch update to the ODN 7.2.05. Hopefully that fixes the bugs!

Wisconsin gets it next week, or at least SHOULD.

Shoot me a PM if you want and let me know any channel additions or changes for your area. Wisconsin got Ovation and El Rey. Not sure of El Rey is in HD.. But Ovation is in SD only. Still waiting for the January notices. It also looks like WGN America is intact, so the deal with Tribune must have gone well.

Jack
post #18440 of 18538
Customer May Have Gotten The First Motorolla box in Wisconsin.

This is a pretty big deal,

A customer on our local forum went to one of the local offices here in Wisconsin and all they had were SA-8300HDC. He had an SA-8300HDC for many years that finally died out, and was SHCOKED that SA-8300HDC's were all they had!

He had a very pleasant conversation with a counter-rep who gave him her business card and email. He contacted her asking "Can you check inventory for new boxes?" He didn't here back for a week. He resent the message, and she responded back that the office got a new Motorola in inventory!

The DVR is the Motorola DCX3510-M. He doesn't have Triple Play or a Whole Home Program-only one TV. Doesn't want to give TWC more money. Just TWC and High Speed Internet.

It took about 30 minutes for him to activate the box. We have been PM'ing each other. Still on ODN 6 here. The update for ODN 7 I really thought was going to come last night. The box has 500GB for the hard drive, and he said the guide is stretched like the Samsung's which he doesn't like. I told him at the very least, when ODN 7 comes to our market, you will have the true HD guide and maybe the new search/DVR screens as well.

We think he may have the fist Motorola box in the Wisconsin market, He says it is very fast, Very responsive. Maybe this will be the start of purging the SA terminals. I mean if your SA works OK, fine. In fact, mine does. I just feel the techs should really start swapping out the SA's with the newer model boxes whenever they can. Note that he had to go through several hoops just to get this new box!

Satch
post #18441 of 18538
Update going through this morning for ODN 7. Voicemail message confirms this for Wisconsin.

Jack
post #18442 of 18538
http://www.arrisi.com/products/product.asp?id=951

this thing?
DCX3510-M HD Dual Tuner DVR Set-top

Delivers M-Card™ (Multi-stream CableCAR D™) support for Conditional Access
Features OpenCable Application Platform (OCAP ™) – capable
Compatible with ARRIS DCT/DCH legacy software AP I set
Provides digital video recorder (DVR) with dual 1 GHz digital video tuners
Offers additional 1 GHz DOCSIS® tuner

ARRIS continues to expand its industry-leading set-top portfolio with the DCX3510-M, an all-digital HD Digital Video Recorder with dual 1 GHz video tuners and support for both MPE G-2 and MPE G-4 HD decode. The DCX3510-M includes the latest audio and video output, with support for full 1080p60 high-definition output, HDMI™, award-winning Dolby® Digital Plus, and Dolby Volume intelligent multi-channel audio leveling. In addition, the DCX3510-M features an internal 500 GB hard drive, which can be expanded to 1 TB or more using an external disk drive connected to the set-top’s eSATA interface. The DCX3510-M is OpenCable Application Platform (OCAP)-capable, and compatible with ARRIS’s DCT legacy software API set. The DCX3510-M also supports ARRIS’s new software enhancements for processing 3D video and graphics in the set-top prior to being delivered to a 3D-compatible television for an exceptional high-quality 3D TV viewing experience.

What's the big deal? It has measly 500GB and 2 tuners? Seems like absolutely no progression in technology for another ten years to me. What am I missing?
Is it because 1080p 60? With terrible youtube-ish bandwidth and micro- and macro blocking from TWC on most channels.. That doesn't mean anything either.

LOL @ "set top box"...
post #18443 of 18538
Cable Box Update-SA-8300HDC- January 14 2014 for Wisconsin


The following features are noted:

1.) The return of DVR Compensation!
2.) The “A” Button-Find Shows now actually lists the name of the show being on the system when you select a category from the A menu. It’s like the old “What’s on Now” from the Passport Software days
3.) Improved handling of texts and font sizes. There was some text overlap on one of my channels it’s gone now. A nice change
4.) The Record Log is still there. Some subs in divisions complained it was gone on a few set tops.
5.) Speed is a little faster. The bug that sometimes showed the search commands overlapping when moving from categories seems to be gone.
6.) Search is the same “B” button. I am REALLY hoping to see the return of a simple keyword search for the next release. Just have the keyboard search by Titles/Keywords like Passport did ten years ago. The other new advanced searches are window dressing and not needed.


Notes: Build version here is ODN 7.2.05
No comments for any of the new 16x9 HD guide or new search/VOD screens even if they currently have been released to Wisconsin. I do not have a qualifying box.

Satch
post #18444 of 18538
New bug for 7.2.0_5, when I set DVR compensation to "None" it resets back to "Normal" after a power cycle.
post #18445 of 18538
Quote:
Originally Posted by therealjustin View Post

New bug for 7.2.0_5, when I set DVR compensation to "None" it resets back to "Normal" after a power cycle.

It's done that for me since the new guide. Constant PITA.
post #18446 of 18538
I was just going to post this.
Anyone know if this is being addressed??
post #18447 of 18538
Thanks for posting about the "DVR Compensation" return to normal bug after a power cycle. On my box, it happened, but the Diags screen did not show that a reboot had actually occurred. There is also the occasional jumbled text when B searches begin on my SA-8300. The work-around is to just browse off the jumbled text and come back. Perhaps waiting for a few seconds before beginning a search might also be another work-around.

There should be a bug report open for the DVR Compensation issue. Thanks. I will ask my source.

Jack
Edited by Satch Man - 1/25/14 at 12:24pm
post #18448 of 18538
Quote:
Originally Posted by Satch Man View Post

Thanks for posting about the "DVR Compensation" return to normal bug after a power cycle. On my box, it happened, but the Diags screen did not show that a reboot had actually occurred. There is also the occasional jumbled text when B searches begin on my SA-8300. The work-around is to just browse off the jumbled text and come back. Perhaps waiting for a few seconds before beginning a search might also be another work-around.

There should be a bug report open for the DVR Compensation issue. Thanks. I will ask my source.

Jack

I'm just glad DVR Compensation is back again (I coulda swore it was missing for a while).

 

Sounds like the 8300 is to slow to process. You know, for what you pay ... you can get a much nicer, faster, larger HDD model DVR. I just told my Service Center what I wanted and they called me a few weeks later to come pick up my Cisco 8742.

post #18449 of 18538
Quote:
Originally Posted by Tesla1856 View Post

I'm just glad DVR Compensation is back again (I coulda swore it was missing for a while).

Sounds like the 8300 is to slow to process. You know, for what you pay ... you can get a much nicer, faster, larger HDD model DVR. I just told my Service Center what I wanted and they called me a few weeks later to come pick up my Cisco 8742.

It's a lot easier to get newer boxes in some divisions. North Carolina, a lot of New York, LA regions, they WANT you to get the newer boxes. Wisconsin, Ohio, Pennsylvania, doing that is like going to the dentist for root-canal work. They won't give you a modern box unless you are a Whole-Home subscriber. I have had people tell me that there are times the newer boxes have problems as well! In the later regions I mentioned, you have to cry and beg to get one. We have a big wind chill advisory in Wisconsin with readings -40 to -50 below zero and it has not let up! Worst cold season we have had in decades. A lot of subs aren't gonna be driving in this kind of arctic blast to go to a TWC in order to get a new box, just to be told "Sorry, can't do that."

Satch
post #18450 of 18538
Has anyone ever tried to get Sara back

I know there are more ppl out here who DO NOT LIKE NAVIGATOR and I once read how after they first did this,some lady DID NOT LIKE IT ALL and she got them to put Sara back!!!!

I havent watched any cable TV since shortly after navigator was put on my 3250 because I cant stand how slow and disgusting it is!!!!! -- Its a blasted shame they went from something SO GOOD to complete crap!! (The sickest part is: PEOPLE PUT UP WITH THIS AND USE IT INSTEAD OF TRYING TO MAKE A DIFFERENCE AND MAKE IT BETTER!!)

I dont understand this at all...... You all had Sara and it was QUITE FAST (I know mine was) and then this crap got forced on you which is ugly,slow,etc..... AND YOU ARE JUST USING IT (Which lets them win)


Dont just sit there...... STAND UP AND TRY TO MAKE IT BETTER AGAIN!! (If everyone started calling in complainign,threatening to cancel,etc THEY WOULD MAYBE BRING SARA BACK!!)

I see ppl complaining here how slow and aweful it is.... BUT YOUR STILL USING IT INSTEAD OF TRYING TO GET SOMETHING BETTER BACK!! (My IRD timed out a few months after navigator was forced on me and I didnt bother getting it renewed because its disgusting)


Thank you for reading.........
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