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Time Warner Cable Navigator - Page 619

post #18541 of 18549
Did anyone get this update for the modern boxes? (From my local forum:)
Quote:
There was a new update done to the 500GB TWC DVR boxes a few days ago. Now the recorded and scheduled and options are on the top when you hit the list button on the remote with different graphics. Additionally, the info button on a specific show will come up with a picture of the show being played or recorded, a nice feature.
I don't know if any other cable boxes show this, but the newer cable boxes are showing this now.

Jack
post #18542 of 18549
I've had this update for a couple of weeks now on my Samsung 3270 box. I'm in PA, part of TWCNEO. The new formatting took a little getting used to, but it works fine.
post #18543 of 18549
Quote:
Originally Posted by Satch Man View Post

Did anyone get this update for the modern boxes? (From my local forum:)
Jack
Well over a month has been in the Los Angeles area. Takes some getting used to the changes, but not disliking it anymore. Not sure if I can say it is better yet (but thinking it over). I had a problem with the grouped shows at first, but maybe getting to like that. It is amazing how set in our ways we get (or work arounds we use) until things change. They are usually immediately disliked, but eventually may become to like.

/Dan
post #18544 of 18549

No "B" search from show description in guide, or show being watched or show in guide, or list,  anything. Always damned sluggish keyboard for search..  That is huge step back.  Cannot turn off search putting up results for every single letter you "type".. so if you have a 14 letter  title, it is going to search 14 times before you are done. That takes time, and it interferes with input process. Totally idiotic interface.

 

No  "previously watched"  option from list.   If you were watching something far down on list, then go to live TV..  You have to sit there and wait for sluggish list to make it's way down to whatever program you were watching.  That is a huge step backwards, especially since if you go past half-way down list, it seems like it is drawing the entire page again for every click down.  It is another terrible interface design decision. What if you have 10 programs that is 20 folders down on list? You have to navigate all the way down the list, then open a folder, thjen navigate down another long list, just to get to what you were just watching.  There should be a section right on top "previously watched", with a list of things, from newest to oldest, that you just watched. Getting rid of that was plain stupid.

 

 

No dates of movies or programs in list descriptions anywhere.  The date in which the thing was made, or released,  not date recorded. Why? Who knows, but that is a big WTFTWC? moment when realized.  Go to guide, the date is there, go to list, the date magically disappears.  Have 10 James Bond flicks you want to watch in order?  Good luck.. You might as well go research on the net because Navigator doesn't think that info is important enough for you to see in the list.  Nope, it scrubs it, or hides it.

 

Also why the heck is the folder view not an option that can be turned off? There is very little info on that first page which means you have to go down another level deeper into the sluggish interface to get any info.  Why not give us choice to use folders or not?  You could do that on a PC in 1994.  it's a simple list. Let me decide how to display the damned thing.

 

While fast forwarding/ pausing/ rewinding/ playing, even when DVR compensation is turned completely off, the DVR constantly jumps ahead by 2 or 3 minutes while you are trying to rewind for a few seconds, or pause, then play, or any time really. All of the sudden you are 2 minutes past where you were for absolutely no reason at all. That happens constantly.

 

Shows constantly not recording with no record at all it didn't record or was ever supposed to record in the "options", then three clicks down to "recording log/conflicts" section.

 

Constantly not recording shows, then in the recording log it says "channel not available"..  even though channel is available.  Every time that happens and I am watching TV at the time, the channel is definitely there and available, Navigator is just broken.

 

Constantly not making a buffer on a channel if one other show is recording.  Why? You could have 1 hour buffer in 1998!  WTF.  No rhyme or reason to when it won't buffer a program sometimes.

 

Why is there no conflict resolution section?  There is a section called "recording log", and under that it says record log and list of conflicts..  BTW this is literally 8 layers deep.  Count the button presses needed to get there.  I count 8 button presses to get there. Ridiculous in itself, but then when you do finally get there, there is only a recording log, but no way to mange any current recording conflicts.  Why did they get rid of recording conflict screen?  How is that a good idea?  Why does it take 8 button presses to get anywhere in this gui? Things shouldn't be buried that deep, there is no reason for it.

 

Constantly the progress bar is just plain gone. Go to rewind, and there is no blue  bar, no marker for where you are in the show, nothing..  Just a big black empty banner.  Great work TWC.

 

That's just scratching surface of poor design, performance going backwards.  SARA from 1999 did many things much, much  better.   Navigator is such a joke.  It's in pre-Alpha stage for any serious piece of software.

post #18545 of 18549
Quote:
Originally Posted by BWX View Post

No "B" search from show description in guide, or show being watched or show in guide, or list,  anything. Always damned sluggish keyboard for search..  That is huge step back.  Cannot turn off search putting up results for every single letter you "type".. so if you have a 14 letter  title, it is going to search 14 times before you are done. That takes time, and it interferes with input process. Totally idiotic interface.

No  "previously watched"  option from list.   If you were watching something far down on list, then go to live TV..  You have to sit there and wait for sluggish list to make it's way down to whatever program you were watching.  That is a huge step backwards, especially since if you go past half-way down list, it seems like it is drawing the entire page again for every click down.  It is another terrible interface design decision. What if you have 10 programs that is 20 folders down on list? You have to navigate all the way down the list, then open a folder, thjen navigate down another long list, just to get to what you were just watching.  There should be a section right on top "previously watched", with a list of things, from newest to oldest, that you just watched. Getting rid of that was plain stupid.


No dates of movies or programs in list descriptions anywhere.  The date in which the thing was made, or released,  not date recorded. Why? Who knows, but that is a big WTFTWC? moment when realized.  Go to guide, the date is there, go to list, the date magically disappears.  Have 10 James Bond flicks you want to watch in order?  Good luck.. You might as well go research on the net because Navigator doesn't think that info is important enough for you to see in the list.  Nope, it scrubs it, or hides it.

Also why the heck is the folder view not an option that can be turned off? There is very little info on that first page which means you have to go down another level deeper into the sluggish interface to get any info.  Why not give us choice to use folders or not?  You could do that on a PC in 1994.  it's a simple list. Let me decide how to display the damned thing.

While fast forwarding/ pausing/ rewinding/ playing, even when DVR compensation is turned completely off, the DVR constantly jumps ahead by 2 or 3 minutes while you are trying to rewind for a few seconds, or pause, then play, or any time really. All of the sudden you are 2 minutes past where you were for absolutely no reason at all. That happens constantly.

Shows constantly not recording with no record at all it didn't record or was ever supposed to record in the "options", then three clicks down to "recording log/conflicts" section.

Constantly not recording shows, then in the recording log it says "channel not available"..  even though channel is available.  Every time that happens and I am watching TV at the time, the channel is definitely there and available, Navigator is just broken.

Constantly not making a buffer on a channel if one other show is recording.  Why? You could have 1 hour buffer in 1998!  WTF.  No rhyme or reason to when it won't buffer a program sometimes.

Why is there no conflict resolution section?  There is a section called "recording log", and under that it says record log and list of conflicts..  BTW this is literally 8 layers deep.  Count the button presses needed to get there.  I count 8 button presses to get there. Ridiculous in itself, but then when you do finally get there, there is only a recording log, but no way to mange any current recording conflicts.  Why did they get rid of recording conflict screen?  How is that a good idea?  Why does it take 8 button presses to get anywhere in this gui? Things shouldn't be buried that deep, there is no reason for it.

Constantly the progress bar is just plain gone. Go to rewind, and there is no blue  bar, no marker for where you are in the show, nothing..  Just a big black empty banner.  Great work TWC.

That's just scratching surface of poor design, performance going backwards.  SARA from 1999 did many things much, much  better.   Navigator is such a joke.  It's in pre-Alpha stage for any serious piece of software.

Sounds pretty bad!

Are the Cisco boxes faster? I see that you have a Samsung in your Signature?

What I heard is that a cold reboot will bring the progress bar back. (It will be blue again.) This is what I heard from others, it takes five to seven steps to go through what used to be doable in one step with the new search. Some people like it though. It probably would have been better to just have the HD interface only and keep the search easier to use.

Satch
post #18546 of 18549

Well it's just examples of things that went backwards.  Not sure why they go backwards with so-called "upgrades". The important thing is the features, not how it looks.  When you improve the looks of something (HD interface), it cannot be at the expense of actual features or functionality..

 

Yeah the non "C" boxes were 100 times faster.  I think the all "C" (indicating cable card as you know, but some may not) boxes are sluggish really.. no matter what brand. At least that is my experience.  I have seen people say that their DVRs aren't slow, but I wonder if they are just used to it, or maybe they act differently in different areas? Not sure.

 

I don't have the 8300HD anymore.  I tried to "cross it out" in sig but AVSF won't let me for some reason. 

 

I have used 8300HDC boxes though, and they are just as sluggish as this Samsung is at certain times (as indicated in post above). 

 

I may try one of the new Cisco boxes if at all possible, but I have  so many promotions on my account (for 30/5 internet, Cinemax and HBO combo, etc), I don't want to mess that all up, and whenever you change out equipment, if you don't spend hours on the phone with customer support you lose all the promotional prices. That's what happened when I went up to 30/5 internet speed with a new modem anyways. (my old DOCSIS 2 wouldn't work with upgrade).

 

Maybe I'll try one of the SA or Cisco 500GB boxes when all these promotions run out in a few months time.

post #18547 of 18549
Quote:
Originally Posted by BWX View Post

Well it's just examples of things that went backwards.  Not sure why they go backwards with so-called "upgrades". The important thing is the features, not how it looks.  When you improve the looks of something (HD interface), it cannot be at the expense of actual features or functionality..

Yeah the non "C" boxes were 100 times faster.  I think the all "C" (indicating cable card as you know, but some may not) boxes are sluggish really.. no matter what brand. At least that is my experience.  I have seen people say that their DVRs aren't slow, but I wonder if they are just used to it, or maybe they act differently in different areas? Not sure.

I don't have the 8300HD anymore.  I tried to "cross it out" in sig but AVSF won't let me for some reason. 

I have used 8300HDC boxes though, and they are just as sluggish as this Samsung is at certain times (as indicated in post above). 

I may try one of the new Cisco boxes if at all possible, but I have  so many promotions on my account (for 30/5 internet, Cinemax and HBO combo, etc), I don't want to mess that all up, and whenever you change out equipment, if you don't spend hours on the phone with customer support you lose all the promotional prices. That's what happened when I went up to 30/5 internet speed with a new modem anyways. (my old DOCSIS 2 wouldn't work with upgrade).

Maybe I'll try one of the SA or Cisco 500GB boxes when all these promotions run out in a few months time.

I think there is something wrong with your box or account. No way should the boxes, especially the new guide update be THAT slow. I think they are trying with the new features but the execution of them is a$$-backwords, terribly

TWC really needs someone with STB program development experience to come in, take them by the hand, and show them how to do a proper guide.

Jack
post #18548 of 18549
I really don't see anything "sluggish" about my Samsung box, but then I rarely have much more than about 20% of my hard drive full of programming at any given time, if that makes any difference. I also spend much more time viewing programming than I spend messing with the guide and software. When I press a button on the remote the box reacts just about instantaneously. BWX, maybe there is a problem with your box.
post #18549 of 18549
Quote:
Originally Posted by jacko15 View Post

I really don't see anything "sluggish" about my Samsung box, but then I rarely have much more than about 20% of my hard drive full of programming at any given time, if that makes any difference. I also spend much more time viewing programming than I spend messing with the guide and software. When I press a button on the remote the box reacts just about instantaneously. BWX, maybe there is a problem with your box.

Yea,

Even my little SA-8300HDC may not be the fastest, but it works fine enough and has the "Simplier Search." If only the MDN (non-C boxes had bigger hard drives and could do multi-room! Than, those would be the best boxes.

BWX I quoted some of your EXCELLENT issues with the poor design of the guide on our local TWC Milwaukee forum! I asked if anyone else is having the same issues? I wonder if this is a box thing or a division thing, a signal thing, or an account thing? It just sucks that for the money that customers' pay each month that they have to have such mediocre equipment!

You're right though about the fear of messing up the account. I called to get a promo once which I try to do each year and the rep said, I could save something like $65. Turned out that she took off half my services and didn't ala-carte anything as a package! I would have wound up paying MORE had our family not caught the error, when I saw how my statement was changed. The second rep was great and explained this.. And I also have the HBO/Cinemax combo like you do BWX, with Triple Play. If you go through customer retentions like once a year, you can get $15-$30 off our bill. Average is about $20. But if the savings is more than that, it is likely that you are losing something important,

Jack
Edited by Satch Man - Yesterday at 3:15 pm
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