Originally Posted by BenJF3
Maybe they are abandoning Navigator?
I doubt that, but it does seem weird they are adding new features to a supposed obsolete guide while Navigator users continue to suffer. Also, in our market last night around 3:30am boxes were reported to be spontaneously rebooting. I checked my guide here and no change in appearance. When I fire up my PJ later I'll check the current SARA revision and post accordingly.
Nextoo and I are in the same Wisconsin areas. I am just starting to think about this. We both now have TV Caller ID on the same Passport box. AFAIK, it is the older version of Passport. But look at the picture: In January (around the 3rd week) we get a form letter giving us a date within it that at least one of our boxes would be undated to Navigator. (But at that time, all we had was an old legacy Pioneer box.) The other two boxes that we DID have but since returned were buggy Pace's and SA's. Well (thankfully) that update never happened. What did happen around February was a Daylight Savings Time Patch between 3-6 am one night. I was nervous because I was SO SURE it was Navigator........but it wasn't, just the DST patch.
TW-Milwaukee kept promoting Navigator on TV, BUT when the problems started happening in Nebraska and the surveys about Navigator, which were available on TWC Milwaukee's home page, things got very very quiet. They kept pushing out the Passport boxes. I am sure that 70% or more of the survey responses were negative about Navigator and our division just hasn't been making a big deal about it over here. In fact, when we got our DVR box as part of the "All in One" upgrade, I asked the tech about Navigator and he looked at me like he didn't know what I was talking about! But the general consensus seems to be that things have been mute in Milwaukee about Navigator and the rollout has been slow. Of those customers that have it, there have not been NEARLY the problems associated with what I have heard about in other states.
Maybe we got lucky with our Wisconsin division, and our President does not want a roll out of Navigator until the software has its bugs worked out. Nationwide, the success rate for this product has been so horrible that it has been like putting the Titanic and Hindenburg together in terms of disaster. Why would the second largest cable company in the country want bad PR by risking a national rollout of Navigator? An IPG that obviously was NOT thoroughly tested before its release! In contrast, some divisions like Lincoln Nebraska don't seem to care, and a poster has indicated that they are not even running the latest version of Navigator. But there are STILL a huge number of TWC divisions that don't have this guide and maybe enough local presidents who saw this debacle and may not want it. Could enough local presidents complain to TWC headquarters insisting that this product may need another YEAR of testing before a national rollout?
Could you imagine how horrible a national rollout of Navigator would be in a major city like Los Angeles or something? TWC could face lawsuits for developing such poor software without proper testing. At least some divisions are trying to save face by not deploying it or doing it very, very slowly. Several boxes in some divisions have been recalled. I have heard that some Motorola DVR boxes with Navigator being tested on them were so crappy, that they didn't even make it out of the labs. Bad speculation and publicity with a large business has a way of becoming fact regardless of whether it is true or not. To my knowledge, there is no mandated timeline for a national Navigator rollout. The executives in the club may WANT a 1st Quarter 2008 rollout. But if Navigator's not ready by than, what are they going to do? Release this all over the country through overnight downloads and piss off MILLIONS of customers with a guide that can't even be predictable on a DVR recording? Too big of a risk and liability for TWC. If they do this, they could lose 60% of their customers.
Navigator needs to be recalled, reevaluated, worked on for a year in the labs, and than gradually rolled out to small populations AFTER ALL MAJOR TESTING has been completed on a division by division basis with very small representative random population samples. In the meantime, TWC divisions should pay any fees to Passport for updates, learn from these updates how to develop Navigator into a quality product, and just can the whole main stream rollout idea of Navigator for at least another year. There are so few people that are happy with this guide that it is just not worth the time and trouble of a national release, until the bugs have been fixed.