I guess it is simply beyond the intellectual capacity of some of the posters in this thread to comprehend that many of the problems with the SA8300HDC STBs are SA8300HDC related. Meaning although Navigator is obviously a work in progress many of the problems reported are also experienced on SA8300HDC boxes being deployed by other cableco carriers. Comcast for example. Last I checked Comcast was not in the process of deploying SA8300HDC boxes with Navigator installed. Various quotes from both Comcast and TWC customers:
From a Comcast customer::
I have moved back to Comcast territory in Connecticut, back in with the 'rents for now (give me a break, I'm only 24!). Anyway, I stopped by the local office in Waterbury yesterday to pick up an HD DVR. They gave me a Scientific Atlanta 8300HDC, note the "C" at the end. It looks just like the 8300HD, but it has a CableCard slot in the back, and came with the CableCard in it already.
So, I get it back to the house and connect it. I have noticed slight differences in the on screen guide, subtle, but there. It says "NEW" in the program description if the program is first-run, and also shows the programs rating in the info bar next to the program name. The 8300HD that is in the living room does not have these features.
But I'm getting away from my actual issue and reason for posting. When watching digital channels (HD and SD) on the 8300HDC, there is occasional sound dropout (lasts for about 2-4 seconds), while the picture continues to move. Then, the exact opposite also happens. The picture will freeze for 2-4 seconds, but sound will continue in the background. If I watch a 3 hour baseball game, some combination of these issues will happen probably 10 times or so. This does not happen on the 8300HD in the living room. Also, it's not a signal problem, as I have checked, and get a slightly better signal in my room than the living room.
So basically, does anyone else here have the 8300HDC, and if so, do you have the same problem? I want to know if it's a universal problem, able to be fixed in a firmware update, or if I have a bad box and need to swap. Thanks!
Edit: I should also point out that I am using HDMI for both video and audio right now until I connect my surround sound system. But, I did try doing component with analog audio as well, and still have the same problem. Also, I know it's not a problem with video connection as the problems I'm having are being recorded by the DVR, if I go back and rewind afte they happened, or watch a recording.
From someone who appears to be a TWC service tech (only because the emaill address had a .rr address - who knows). But no Navigator references. Blames the SA8300HDC box:
i know what you mean about the 8300 hdc box...i'm a service tech. for a major cable company and i see this on a daily trend....rebooting the box will help in some cases...but the problem still comes back....also when rebooting the box it takes about 5 to 10 minutes to come back on....i have also seen the box not wanting to record a scheduled recording that you would program....have seen them missing channels, sound, movies on demand not working, and error messages.....i have brought this up to are engineers and they all say is the problem will be fixed...we are also not supposed to replace the box because they say it will fix itself...but when you have a product that causes this much of a problem, the smart thing would be to replace it.....and another thing i have had issues with is digital channels ...the sound is alot lower sounding then your regular analog channels....all in all my Recommendation is to request the 8300 box, and let them know whats going on with the hdc box....if customers and techs both complain enough, they might get the hint....
From a Comcast customer:
Wow, I just tried watching some on demand stuff wih the 8300HDC, and it's pretty much useless. I tried watching 3 different programs, and they all froze up completely, some after 20 seconds, others after about 3 minutes.
They GOTTA fix this box!
A TWC customer in response to the Comcast customer:
I am not a comcast customer, I have TWC in Kansas city, however i have the SAME PROBLEMS. It started with the sound cutout, then the DVR missed some scheduled programs, then the DVR menu/guide/channel change stopped working. Sometimes when you turn the DVR off, it doesn't actually turn off. The boyfriend and i have turned in two of these boxes in as many months and are now on the third. We were able to fix the problems by unplugging it and plugging it back in, at least for a while. Now, however, the DVR will not record anything, it has mysteriously deleted our recordings, sometimes it refuses to load, and still has all of the above problems. From my research, it seems to be a problem either with the box, requiring a firmware update from SA or a problem with the card in the back which enables TWC or whoever your provider is to run a crappy program.
Another Comcast customer:
Man I thought I was the only one with this issue. Back in July I swapped out my SA8300HD at my local office for a SA8300HDC. Pretty much since day one, I had some minor issues, which I thought would go away. Then I started noticing freezing of the picture and audio dropouts, which would occur at random times. Very annoying if you're trying to watch either a live program or especially a recorded program.
So one day, I left the box off overnight, plugged it back in the next morning and received software/firmware upgrades which basically rectified the issue. Occasionally I will get slight pixelation for about a few seconds, but the problem is all but gone.
Another Comcast customer:
I've been having issues since i upgraded from the 8300 to the HDMI version of the HD-DVR (8300 HDC). With the other box, i had no issues. Now, every day i have to unplug my device and plug it back in. I can watch HBO, Howard, or any other onDemand for a random amount of time before they all end up freezing after 3 seconds.
I called Comcast and they said i need a new box, but i know that's not true becaause this one is new and everyone else is reporting the issue. I also experience audio cut outs on regular, hd, and onDemand channels.
I really dont want to unplug and replug my box every time i want to use onDemand. Has anyone found anything else on this?
Another Comcast customer:
I had a SA 8000HD that I needed to replace due to its lack of HDMI, so I went to Comcast payment center with the intent of swapping it with a 8300HD. They only had HDC models available (i asked for 8300HD of course), and while I was well aware that these boxes had some issues, how bad could they be? Well, pretty bad, at least for watching recordings. Audio glitches are constant, although video freezing has not been a major issue. I wish I could get my 8000HD back now, but I don't think Comcast will give it to me. I miss my Motorola DCT3416 from when I lived in Illinois. Hopefully a firmware update is released ASAP.
A TWC customer:
Hey, guys. Im in Ohio, under Time Warner Cable out of Columbus. Less than a month ago, I ordered Didgital Cable with the DVR... I got the 8300HDC box, and let me tell ya, its a piece of ****. Im having all the same problems with this box as you all are. Within the last 48 hours, Ive had a boat-load of issues. Things happening like the Pause not working on live TV, no rewind, and here's the lastest BS: A firmware upgrade about 3 am. Automatically. The firmware finished upgrading, and the box has re-booted about 6 times. I called Time Warner and got yet another day credited to my account. I told them if they bring another one of these pieces of **** out here, they might as well keep it, and I'll entertain myself with only the internet. Point being: I believe that these Scientific Atlanta 8300HDC cable boxes are all LEMONS, after reading reviews around the country.
A Comcast customer:
So I had one of the infamous locked up VOD instances tonight, so I rebooted my box. When it came back on, it display on the unit flashed "dnld" then "card", so I powered on the box to see if it would show on screen what it was doing. It said it was downloading a firmware upgrade for my CableCard. It took a few minutes, then said my box would reboot. It's rebooting right now as I type. I'm probably hoping wrong here, but I am hoping that they maybe were able to find the problems lying within an incompatibility between the Card and the box, and this upgrade may fix the problems. I doubt it, but will check it out.
And last but not least.
A TWC customer with the SA8300HDC running SARA
THIS IS THE BIGGEST PIECE OF SH!T.
Ive had tivo, from directv which was awesome, swithed to DISH's DVR due to the 40+ HD channels and since I moved I called Time Warner to come out and setup some HD cable and internet. They came out this past monday and I started setting my recording list up to record some things on fox HD.
I am with Time Warner I have the 8300HDC in the diag menu it shows SARA and I'm in austin, tx. Well my shows monday night was dropping out to the point where the listing that was recorded would show up like 5 times in the list menu. one for like 2 minutes, one for 5 minutes, 1min, 13min etc.. all for one show. Also it did not record one show which was not conflicting, and one show had audio no picture. I am really missing my Dish DVR at this point.I called the installers wednesday morning wanted to give the dvr another chance. SAME CRAP! They came out and replaced all the connections in the apartment, including the connections outside and said if this didnt work they would get a new box installed. Wednesday same stuff. Called thursday and they brought a new box out. Thursday night, friday, and saturday its still happening. Also the remote fails to respond sometimes and when you hit the skip back it sometimes goes to the beginning of the show. This is the biggest pile of junk and the worst dvr layout I have ever seen. Where is the priority list? Where is the episode number of the show? Where are folders at? the list goes on and on. I am glad I do not have a contract. Might just stick with dish and pay the extra insurance to install it on the apartment.
So are the problems reported by the Comcast customers Navigator related? Or box related? They sound familiar don't they? Are the problems reported by SA8300HDCs running SARA also Navigator related? How could that be? I want some of you people to really really try this time to provide a logical