Time Warner Cable Navigator - Page 103

Originally Posted by llabine1

Wow Riverside sorry if I seemed to be gloating about this I had no idea that this was not something we all had...the setting I am speaking of is in Settings...more settings...power manager...hard drive power...mine is set to ..on with power...this turns off the hard drive when you turn off the box when not recording.... this was not originally on my passport boxes...about 3 months ago I saw an upgrade happening and then this setting appeared...quite frankly I have always thought that you guys in the East would get things before us in the West...

I had such a hard time with the Navigator boxes not allowing this that when I regained my Passport I could not help but be happy about it...

Originally Posted by llabine1

hi Road Warrior I found a site that has the manual for your box here it is

http://www.scientificatlanta.com/pro...fs/4010318.pdf

hope that helps......

Originally Posted by rjj

Hi guys,

Hope this is the right thread for this question.....

I wonder if someone out there can help me out. Last week TWC in San Diego forced a firmware upgrade (Navigator, I think) that my 8300HDC (with external 750MB HD) did not react well to. It has required cold reboots evry few hours since then. Well, yesterday the tech came out and swapped my 8300HDC for one of the older 8300HD models. After everything got hooked back up, I noticed that the 8300HD did not appear to recognize the existence of my external HD (diagnostics only showed about 150MB of space). No request to format the drive after reboots either. The diagnostics seemed to suggest that the SATA port was active. Any suggestions??

Thanks.

Originally Posted by holl_ands

Since recordings are encrypted and keyed to a specific DVR, you've lost
whatever programs are on the eSATA.

You can REMOVE all partitions on the eSATA HDD by connecting to a PC.

In WinXP, double click on "Computer Management" under Control Panel/Administrative Tools.
Click on "Disk Management" under "Storage" to see partition status for all drives.
If I remember correctly (???), eSATA HDD should show up under "Removable Storage".
Right Click on the Removable (eSATA) drive to display menu with "Delete Partition".

Make sure you recognize (and AVOID) your WinXP system drive....

PS: When I had a problem with my eSATA HDD,
WinXP could see the removable drive, but it declared an error
when trying to partition/reformat....hence it was a bad drive.
Since my eSATA HDD also had a USB I/F, it was easy
to connect to my laptop....

Originally Posted by phousley

Data point from Columbus, Ohio. Received upgrade to my Navigator SW last night.

Previous:

BootStrapper Version: 2.4.3 2007/05/14 12:27
Network Version 2.4.5_4 2007/08/29 15:19
Monitor Version 2.4.5_4 2007/08/29 15:19
ODN Version 2.4.5_4 2007/08/29 15:19

Now:

BootStrapper Version: 2.4.6_1 2007/09/20 09:56
Network Version 2.4.8_2 2007/11/27 09:59
Monitor Version 2.4.8_2 2007/11/27 09:59
ODN Version 2.4.8_2 2007/11/27 09:59

I have not noticed any functional differences yet.

Originally Posted by Satch Man

Anyone from Wisconsin might be especially interested in this story. (Well, all of you! This is the greatest cable forum on the Internet!)

For years, TWC-Wisconsin has charged an extra $6.95/mo to receive their corresponding Premium on Demand Channels on the condition that you must subscribe to the premium channel first or already be included in a higher-level package that provides this option. I had the old Digi Pic 1000 with HBO/Showtime. (No premium on Demand.)

In December, I received a flier that TWC would now include all Premium on Demand Channels provided that you subscribe to the base channels and that this change would happen when subs received their December statements.

However, on my box, it still shows the $6.95/Mo charge, so I called TWC to find out that yes, Premium on Demand is now included as a bonus with Premium Channel subscriptions. The CSR updated my billing codes, rebooted the box several times, but it never went through. She said that I could set up a service call to test the signals to the box, perhaps have the box swiped, or try more reboots. We determined that I am not being charged extra for the On Demand service. Pressing the B for Buy just says, "Your subscription can not be processed at this time. If the problem persists, call customer service." All the other Free on Demand Channels, all other cable channels work fine. The picture and DVR is excellent.

I don't want a service call for this on-Demand issue because for obvious reasons, I will than most likely get stuck with an OCAP-Navigator (C box DVR) But wouldn't it be funny if when Navigator got installed to my existing non-C box (sometime around March) that the Premium On Demand Channels WORKED!!!! I wonder if because Passport being so old, and because TWC refuses to update Passport if this could be the culprit?

So my question for subscribers is, how many of you subscribe to a premium channel, but it still says to order the On Demand channel for $6.95/mo when you go to that channel? If this applies to you, is this on a Passport box or Passport DVR? Or a Navigator box or DVR? If you got that card last month about Premium on Demand being available with your base premium channel (s), did this change for you if you had not previously subscribed? How did this condition affect you if it did on a Navigator box?

I am going to wait until I have another issue with the box and than mention, "Oh, BTW My Premium on Demand Channels don't work." It's not a big deal to me. I never had it before so I can't miss what I didn't have. I just wonder if any users out there have my same issue.

Jack

Originally Posted by PedjaR

See http://www.timewarnercable.com/Nebra...ancements.html for new features that are supposed to be there. Especially "Record Series With Options" picture #4; "Show and Series Prioritization" - For Series; and "Banner Size and Duration"
Also, do you have an eSATA drive connected to the box? 2.4.8_2 is supposed to not work with at least some drives that had no issues with 2.4.5_4.

Originally Posted by phousley

Yeah, I had already looked specifically for the features documented in the Nebraska document. I have none of them. Also, I do have an esata drive and tried a 10 minute recording; no problem. As near as I can tell, there's no features added with the update.

Originally Posted by PedjaR

The eSATA issues are of the type: "turned DVR off overnight; when turned back on, all hell broke lose (probably due to eSATA spindown and then not spin up on time)"; please let us know if it works overnight, and exactly which drive it is (some drives may not spin down, hence no issue).

Originally Posted by Satch Man

Anyone from Wisconsin might be especially interested in this story. (Well, all of you! This is the greatest cable forum on the Internet!)

For years, TWC-Wisconsin has charged an extra $6.95/mo to receive their corresponding Premium on Demand Channels on the condition that you must subscribe to the premium channel first or already be included in a higher-level package that provides this option. I had the old Digi Pic 1000 with HBO/Showtime. (No premium on Demand.)

In December, I received a flier that TWC would now include all Premium on Demand Channels provided that you subscribe to the base channels and that this change would happen when subs received their December statements.

However, on my box, it still shows the $6.95/Mo charge, so I called TWC to find out that yes, Premium on Demand is now included as a bonus with Premium Channel subscriptions. The CSR updated my billing codes, rebooted the box several times, but it never went through. She said that I could set up a service call to test the signals to the box, perhaps have the box swiped, or try more reboots. We determined that I am not being charged extra for the On Demand service. Pressing the B for Buy just says, "Your subscription can not be processed at this time. If the problem persists, call customer service." All the other Free on Demand Channels, all other cable channels work fine. The picture and DVR is excellent.

I don't want a service call for this on-Demand issue because for obvious reasons, I will than most likely get stuck with an OCAP-Navigator (C box DVR) But wouldn't it be funny if when Navigator got installed to my existing non-C box (sometime around March) that the Premium On Demand Channels WORKED!!!! I wonder if because Passport being so old, and because TWC refuses to update Passport if this could be the culprit?

So my question for subscribers is, how many of you subscribe to a premium channel, but it still says to order the On Demand channel for $6.95/mo when you go to that channel? If this applies to you, is this on a Passport box or Passport DVR? Or a Navigator box or DVR? If you got that card last month about Premium on Demand being available with your base premium channel (s), did this change for you if you had not previously subscribed? How did this condition affect you if it did on a Navigator box?

I am going to wait until I have another issue with the box and than mention, "Oh, BTW My Premium on Demand Channels don't work." It's not a big deal to me. I never had it before so I can't miss what I didn't have. I just wonder if any users out there have my same issue.

Jack

Originally Posted by phousley

I'll give it a try, but I'm having enough other problems with my DVR that it may not be conclusive. Also, my disk does not spin down, but the system has always gone through a lengthy delay when powered on that, if I didn't know better, appears like it's waiting for it to spin up. In fact, the LED, which is normally lit, goes out during the delay.

Originally Posted by Satch Man

Seems to be fixed! Although I haven't watched any shows yet, it most likely took a day for it to go through or they sent someone out.

Jack

Originally Posted by BenJF3

Just a note, but a typical problem resulting in loss of On Demand features is signal oss/low signal level. I just did an HD install this week in which the person added a set in his basement rec room. He initially hooked the box up to test it and the VOD didn't work and there was significant pixelation and breakup. Upon futher inspection, I found old RG-59 wiring, multiple splitters, and an old analog amp on the line. I eliminated the old (900Mhz) ones with digital ready (1000Mhz and up) also consolidating two 2-ways into one three way and amping (again digital ready with return path) the 4-way at the other end of the house. The end result was his levels went from -17bd to a level 0db and improved picture on all sets as well as the VOD working as it should. I was happy that the customer was in awe of the HD picture I got him after a little fine tuning. He is now ready for the Super Bowl. I did some extra wiring for him and setup his surround and got tipped an extra $30 for going over everything with him! It was a lengthy job, but the end result was worth it as I already got a referral from this individual.

Originally Posted by strikefast

The Wall Street Journal just posted an article regarding the cable set-top box landscape. In it, they mention that TWC already has 400K Samsung boxes deployed. Seems like I remember an earlier post in this thread where a CSR told someone that Samsung boxes were coming to TWC. I wonder if these are running Navigator...

Originally Posted by phousley

Yeah, I had already looked specifically for the features documented in the Nebraska document. I have none of them. Also, I do have an esata drive and tried a 10 minute recording; no problem. As near as I can tell, there's no features added with the update.

Originally Posted by PedjaR

The symptoms two other people had after upgrade to 2.4.8_2 should be fairly conclusive (note: they had the same type of eSATA drive):

- every so often (maybe every few hours) if it has nothing to record and you are not watching something, goes to sleep and it won't wake up without a reboot (and it is always like that first thing in the morning); could be avoided by keeping it awake (by making it record continuosly).

- disconnect eSATA, works fine (except that you lost your shows that happened to be stored there)

Originally Posted by peter144

Last night, we were recording TWO programs (both HD) and watching a third PRE RECORDED program. This is permitted because we were only using two tuners.

Anyhow, sometime during the evening, the box stopped recording BOTH programs it was supposed to be recording. We found out when we check later to find that one had recorded 15 minutes outof 2 hours and thei other, about 1 1/2 hours out of two hours.

My suspicion is that, when fast forwarding thru the commercials, I inadvertantly pushed the "green" button instead of the "play" button on the remote (very easy to do) and the box stopped recording to switch to the channel on the tuner. I thought there was supposed to be some sort of a safeguard but perhaps not.

In any event, be warned...if you are recording two programs, be very careful about what you are trying to watch at the same time, even if it is an already recorded program, or you could easily have the new recordings cancelled.

Originally Posted by Riverside_Guy

You have probably come across some who ask that you need to list your equipment in a signature. In NYC, TWC has DVRs with Passport and DVRs with the software that is the subject of the thread. If you have an 8300HD we know that it's Passport, if you have a 8300 HDC, you have the other software.

Originally Posted by HuskerHarley

I don't know enough about surges or lighting strikes (directly to the Cable from pole to house) but won't the surge if it doesn't find a proper ground continue through the TW-DVR and out through the HDMI connection into his receiver and then travel to the TV damaging everything?

I can't wait till I speak to him tomorrow to see if his box is still needing annoying reboots...
HH

Originally Posted by PedjaR

Thanks; I am curious to see if the stuff mentioned on Nebraska site (http://www.timewarnercable.com/Nebra...ancements.html) is there, specifically:

- Series Prioritization
- Time slot series scheduling, it is the fourth item under "Record Series with Options"
- Banner Size and Duration
- Show List Icons (this one you can't really see unless you DVR is near full, I guess), also part 2 under Hard Drive Gas Gauge