Originally Posted by hyedipin
Please Help, I cannot turn off Closed Caption!
My solution was to change CC1 to CC2 in the setting, but that only works on Analog.
On Digital, the CC is still on, and I cannot turn it off (The settings show OFF, and tried ON with Mute). The worst of all, I tried to see how some fancy fonts look like, and I am stuck with it! Even changing fonts did not work.
I just left the HDC unplugged this morning before leaving for work. When I get back home I will plug it and let you guys know what happens. Am I first to have this issue?
Closed-Captioning never worked on my 8300-HD Mystro box even before the change-over to Navigator. However, under Closed Captioning Settings, look for a setting that says, Reset Defaults for BOTH analog and digital captions. Select that setting and see if that makes it go away. The default settings should say something like:
PRIMARY: CC-1 (For Analog)
SERVICE 1: Primary (For Digital)
If in the Settings Screens you see the options that say something like: "Choose by Program" or "Choose by User" make sure you select "Choose by Program."
If you don't see a reset defaults, go to SETTINGS, than Captioning to enter these values for CC. OR if you cannot find a restore defaults setting under Captioning, look for these settings to manually enter them.
Than go under Settings and switch CC to Off. (On with Mute if CC works on your box will only work if Volume control comes through the box, not your TV.)
Is CC still on after those settings have been changed to the above?
PS. There is a way to reset EVERYTHING on your box. And I do mean every thing to the factory presets. I don't know what the process is, but maybe someone will. However, this will:
1.) Reset All Pin #'s to 0000
2.) Delete all PPV/On Demand History
3.) Delete Favorite Channels
4.) Turn off all Parental Control Functions
5.) Reset Banner Duration to Slow
6.) Disable Parental Control if activated.
7.) Turn CC Off and set Captioning Settings to Factory Defaults
In short, it puts your box back to the factory position and you would have to reenter your settings as if you just got a new TWC box. Thing is, I don't know how to do the process, but maybe someone can walk you through this if my instructions don't work. If you do this, than just reenter all your settings and pin#'s. (But I would leave CC in the default mode.)