Originally Posted by sgibson
I feel your pain, check this out:http://www.avsforum.com/avs-vb/showt...1#post10354471
First cool down (you know...mellow-out
) and call Infocus main office next week 1-800-799-9911 (Monday is fed holiday, may be closed) tell them you have a very real safety concern. I spoke with Infocus and got a quick response that was resolved to my satisfaction.
Thanks for the post, not sure if knowing my experience isn't an isolated one is good or not. guess both.
Called Infocus today despite this being a holiday (another perk in offshoring the call center to India).
Not that helpful really. After explaining twice that my in72 had some how shorted itself and caught on fire, they seemed only to listen to the part that it doesn't work anymore.
Anyway, initially they wanted $375 to fix it and when I mentioned it was under warranty they said it was registered as having been purchased in Aug. '06. Apparently they have no record of me sending in for my rebate (which required a receipt, S/N on form) or when I registered it online just after I purchase.
So, now I have to fax in a copy (no email, fax for my convenience) and the number is quite busy. I have to call back in a day or 2 (so 2) and go through this again to get an RMA #. Even after sending it in, I won't hear anything for 2 weeks.