Originally Posted by kbgl
I still have the original box and inserts. Do you think I should use it, and have it packed in a larger box with foam peanuts? I thought I might also remove the base if I do not use the original box.
Return IN72 only (no cables, base, remotes).I did NOT use the original box. Infocus will e-mail you a printable pdf form with address, RMA number. RMA # must be put on 4-sides. I observed and let FedEx take the responsibility ( I asked FedEx for and pasted "Fragile" stickers) for packing, and got the shipping insurance to cover the cost of IN72. That way, any shipping damage should be covered. Just be sure to keep your paper receipt. (Not 100% sure, but I think Infocus Repair will notify you immediately if they receive a damaged unit, they may not even accept damaged goods).
One more thing, I did wrap and tape close the IN72 in the plastic sheet it came in and enclosed a copy of the printed RMA with my name, phone# and Address...just in case of box damage.