or Connect
AVS › AVS Forum › Display Devices › Rear Projection Units › Official Sony XBR2 (60" & 70") Owner's Thread
New Posts  All Forums:Forum Nav:

Official Sony XBR2 (60" & 70") Owner's Thread - Page 398

post #11911 of 12044
My Sony KDS-R60XBR2 is turning green over the entire screen and you can see some blotches in several areas also. Does anyone know if SonyListens is still a offering a replacement program?
post #11912 of 12044
Well, lets see how this goes, my last email to tristate-


Hey XXXXXXX,

Could I get a refund please? I just got the light engine back today for the second time and it's completely (as in plastic crushed) broken. I have included a photo's of the damage, and I don't really want to wait another month to fix this TV. If you can get me a replacement in three days or over night I would accept that, with the expectation I return the unit I have to you. I also understand you may need help filing a claim with USPS and I am happy to do that as well. To be fair I paid two months ago and I'm still out a working TV, and once again this is also not my original light engine (I marked it with a Sharpie), but it IS the same one Tristate originally sent to me that had issues.

Please let me know, a refund or another unit (quickly please).

Thanks,
Rob







Edited by jrock99 - 12/20/12 at 12:44pm
post #11913 of 12044
Hey Guys-

For anyone who still has a functioning Sony, I have 2 XL-5300 lamps for sale. I recently sold my defective xbr2 70" after having the optical block fail or a second time. I've moved on to an 80" Sharp. (VERY happy)

I have 2 brand new bulbs as I planned on keeping the Sony, but it is long gone and the lamps are for sale. They are brand new and have never sen the light of day.

They are BOTH OEM Sony parts, XL-5300 in the Sony box, complete with housing.
If anyone is interested, just send me a PM.

Thanks---
post #11914 of 12044
I'm going to Costco tonight with the same plan smile.gif
post #11915 of 12044
Well I have yet to get a written response from Tristate, but I did a phone call today in which I think the general gist in less then 15 seconds of talking was if I post anything more "Negative" then what I already have here there would be legal action taken against me. Lots raised voices and talking over each other, I did lose my cool and swore, but I calmly ended it in that I'll take my complaint to Visa and let them figure it out. The only reason I can really see they called was to scare me with a lawsuit (just spoke with the president about it). I feel sorry for the back room tech as I'm sure his Christmas is off to a rocky start, but I feel this has been a long and very poor customer experience for me.

As I found them on AVS, I'm posting my experience dealing with them here as well, and this was my Tristate customer service experience. I am genuinely frightened this at this point that this organization has my credit card number and some of my personal information. We have some pretty decent consumer protection laws up here so I don't care so much about the bullying with a lawsuit, but I am asking Visa for a new card and refund on the transaction with Tristate. This really felt like a up close and personal attack right from the get go.

Your mileage may vary, there are some folks who have had good luck with them.

Unrelated what does a consumer in the US usually do with this situation?
post #11916 of 12044
I wouldn't worry about their legal action threats. You haven't done anything wrong and they are simply using scare tactics. All you need to do is contact your credit card, explain the situation, and dispute the charges. Your cc company will then investigate and refund you your money.

It's nice to know they are watching this thread. Now they will know I won't be doing any business with them either, after seeing how they treated you. They don't want you posting anything "negative", yet they gave you no reason to post anything positive. Two thumbs down for Tristate customer service.
post #11917 of 12044
I was "told" on the phone there was nothing wrong with the first unit they sent and it tested fine (see my seeing red post earlier in the thread). Well in this photo of the returned unit it seems they broke their own warranty seal from the first repair and replaced it so I would assume there must have been something worth opening it up for. Again this is why I feel for the repair tech, as it looks like someone actually tried to do the right thing here and I'm thinking no good deed will go unpunished. I am posting the the photo here with the rest, if Visa needs to see it I'll just point them here.

They refused to refund, they refused to send a second unit, they said they cannot give me back my original light engine. They would refund me if I send this unit back, (and they keep my original as well), so I basically have nothing, and am out all the shipping fees to date, at first they did not even offer to cover the shipping on the physically damaged unit to get the refund (but that big reward was tossed out on the awesome phone call). "It's the post offices fault", yea I guess the Post office packed it and sent it without insurance too. They did not even ask how it was packed, skipped righ to the threats.

All I can say is it certainly is not my fault and no shipping options where offered to me when they sent it. I whole heartedly agree that the forum is the place to talk about our vendor experiences, especially when we find them here. Tristate has a published BBB rating of............

http://www.bbb.org/evansville/business-reviews/electric-equipment-technicians/tri-state-module-in-evansville-in-90001610 (ouch)


Edited by jrock99 - 12/21/12 at 2:42pm
post #11918 of 12044
Considering the number of posts in various threads about rebuilds coming from them defective out of the box, I have never personally considered using them in the first place.

I am not a lawyer but all this comes from my personal opinion from dealing with enough of these things - take it as my personal non-lawyer opinion. I would not worry about them doing anything with your credit card info. If they did, the people at TriState could be prosecuted for Interstate Wire Fraud (which the Bank / Visa would most likely push for). Furthermore, the lawsuit you would have against them would pale in comparison to you posting your the details of your transaction with them (providing you have been in honest in those reports).

In the USA, anyone with an attorney can threaten (and actually sue). However, the courts do not take kindly to frivioulous lawsuits. You could countersue for what they have put you through and most likely they would be one leaving the court owing you money.

Again, I am not a lawyer - or an actor to play one on TV smile.gif
post #11919 of 12044
best place to buy XBR2 replacement lamp?? bought one off of amazon a year ago, but it didn't do so well... any suggestions... thanks
post #11920 of 12044
Quote:
Originally Posted by jrock99 View Post

Well I have yet to get a written response from Tristate, but I did a phone call today in which I think the general gist in less then 15 seconds of talking was if I post anything more "Negative" then what I already have here there would be legal action taken against me. Lots raised voices and talking over each other, I did lose my cool and swore, but I calmly ended it in that I'll take my complaint to Visa and let them figure it out. The only reason I can really see they called was to scare me with a lawsuit (just spoke with the president about it). I feel sorry for the back room tech as I'm sure his Christmas is off to a rocky start, but I feel this has been a long and very poor customer experience for me.
As I found them on AVS, I'm posting my experience dealing with them here as well, and this was my Tristate customer service experience. I am genuinely frightened this at this point that this organization has my credit card number and some of my personal information. We have some pretty decent consumer protection laws up here so I don't care so much about the bullying with a lawsuit, but I am asking Visa for a new card and refund on the transaction with Tristate. This really felt like a up close and personal attack right from the get go.
Your mileage may vary, there are some folks who have had good luck with them.
Unrelated what does a consumer in the US usually do with this situation?

Well, looks like Tristate is out. I've heard they've gone down hill in the last few years or so, and this seems on par with that finding. Also should have guessed so when my detailed email asking questions about if they still repair optical blocks was returned with a three word response "Yes we do" without even a signature. I'm not one to fuss usually, but a little effort in answering my questions would have been nice.

So, anyone have any luck with John Breton? He's closer, but I don't see many talking about how his repair work has held up. If I can get 1-2 years more out of this set for $350, I'd be ecstatic.

For bulbs, I just ordered a XL5300 from Niosales on Ebay. The lamp seems of good quality, and is stamped as a Phillips. Never can be too sure, but it's legit looking to me and has worked fine and bright since installation last weekend. If it goes early, I'll be sure to follow up on that.
post #11921 of 12044
Hello,

I have a 60" XBR2 that for the last few days has experienced intermittent flickering. The screen will go black typically for 1 - 3 seconds then either reappear back to normal (or discolored for a second). I've had the TV since late 2006 and thought it might be the lamp since the original was still in it. I replaced the lamp but the problem still occurred.

Today, it was fine for during several hours of viewing, then occurred about 5 times in a hour, then was fine for several more hours. It has occurred with different inputs (both HDMI).

I've never had to OB replaced and it doesn't appear to have the green or yellow haze (knock on wood). I used the Spears and Munsil grey bars to check.

Please let me know any ideas on what could be causing this or what to test next.

Thank you!
post #11922 of 12044
I have a KDSR60XBR2 which has sadly gone green. I've been reading here and didn't understand what people were going through until now. It is very irritating. It's not just a green hue in a corner but everything has a green shade if you will. The best I can do is minimize it to some degree but it's always there. I've never seen so may variations of green in my life. After awhile you think everyone is wearing some derivative of green clothing etc. I contacted Sonylistens and got the following response:

I apologize however due to the age of the KDSR60XBR2 (Market Date: 9/19/2006), this model is not included in any repair/replacement program. However, because we appreciate you as a customer and since retaining you as a customer is very important, we can offer a replacement option as a gesture of goodwill.

We can offer you a KDL60EX645 for $965.00 + applicable taxes.

I have been buying Sony products for years and just recently got their DSC-RX100 which I like but my wife is partial to her Canon s90.

I spent alot on the XBR2 and also purchased the stand with it for another $275 (which I will no longer be able to use with anything). Be that as it may, is this an acceptable deal or am I being short- changed? Any input would be appreciated. Thanks in advance for your time.
post #11923 of 12044
What televisions do you like that Sony has now? Just ask and see what they say? I was at BJ’s and Costco the other day take a look there before you spend $$$ with Sony!
post #11924 of 12044
I've been thinking about this all day and frankly I'm not too keen on getting a lesser tiered model than I would normally purchase for my home. I've been brought up with and ultimately purchased several XBRs over the years. They were monsters that weighed over 150 pounds and I would break my back setting them up and I still have a 32" XBR doing quite well like the first day I bought it back in the 90s. Those were the days that these XBRs where considered the very best and State of the Art for TVs. That's also when you could pick one up at Macy's which is not an option anymore. When it came time to get a larger set once again my first thought was to go for another XBR. Frankly I noticed the greenish hue awhile back but it didn't bother me that much at the time and I was more concerned with the black level of the set. I've seen much better contrast on other sets at BB. In the interim it has gotten more prounounced whereas everything has some shade of green more or less and it has gotten to be quite irritating. Frankly when reading this forum you realize that Sony dropped the ball with this set and it hasn't lived up to the standards that were once synonomous with them. Reading reviews on CNET and Home Theater among others you realize that the gap has closed considerably and maybe has been surpassed by Sharp Elites and to some extent Panasonic. Another thing that bugged me was when the email from Sony asked me to let them know by 1/9. I really hate when I'm given some sales deadline. What are they a car dealership? This is especially true because next week is CES and I would be a fool to purchase a set before knowing about any new generation set coming to fore be it 4k or OLED technology or just the current crop of sets with better technology.
post #11925 of 12044
Quote:
Originally Posted by ramairta1 View Post

Hey Guys-
For anyone who still has a functioning Sony, I have 2 XL-5300 lamps for sale. I recently sold my defective xbr2 70" after having the optical block fail or a second time. I've moved on to an 80" Sharp. (VERY happy)
--

did you get the 63x or the 84x? i'm debating on buying a local xbr2 with no green yet for a couple hundred to tide me over a while or getting a sharp or EH6000...
thanks
post #11926 of 12044
Quote:
Originally Posted by methcat View Post

did you get the 63x or the 84x? i'm debating on buying a local xbr2 with no green yet for a couple hundred to tide me over a while or getting a sharp or EH6000...
thanks

Sony stopped making these units some time back, therefore, the one your looking at must be relatively old, and possibly doomed for failure soon. Its true that there may be those which did not have an green screen issue, but I've had mine changed 4 times (1 was bad to start with) in the past 7 years. You may be better served to invest your couple of hundred bucks in a tv that has a better track record.
post #11927 of 12044
Quote:
Originally Posted by kbrod1 View Post

I've been thinking about this all day and frankly I'm not too keen on getting a lesser tiered model than I would normally purchase for my home. I've been brought up with and ultimately purchased several XBRs over the years. They were monsters that weighed over 150 pounds and I would break my back setting them up and I still have a 32" XBR doing quite well like the first day I bought it back in the 90s. Those were the days that these XBRs where considered the very best and State of the Art for TVs. That's also when you could pick one up at Macy's which is not an option anymore. When it came time to get a larger set once again my first thought was to go for another XBR. Frankly I noticed the greenish hue awhile back but it didn't bother me that much at the time and I was more concerned with the black level of the set. I've seen much better contrast on other sets at BB. In the interim it has gotten more prounounced whereas everything has some shade of green more or less and it has gotten to be quite irritating. Frankly when reading this forum you realize that Sony dropped the ball with this set and it hasn't lived up to the standards that were once synonomous with them. Reading reviews on CNET and Home Theater among others you realize that the gap has closed considerably and maybe has been surpassed by Sharp Elites and to some extent Panasonic. Another thing that bugged me was when the email from Sony asked me to let them know by 1/9. I really hate when I'm given some sales deadline. What are they a car dealership? This is especially true because next week is CES and I would be a fool to purchase a set before knowing about any new generation set coming to fore be it 4k or OLED technology or just the current crop of sets with better technology.

Personally I'm going to have mine repaired for a few hundred and wait for 4K to shake out, and 3D's gimmicky price to fall into normal ranges. An 80" Sharp w/o 3D is already less than what I paid for my 70XBR2, and that's with 6 years of inflation in addition. Not to mention the apparent reduction in quality from the big names, and huge increase in quality from the no names. Outsourcing to China was a very poor choice it seems for the big guys.

Anyways, this technology is defunct outside of a few projectors. Every manufactures had the issue, and stopped production of this lineage of TV's.
post #11928 of 12044
I agree, I have a 64 inch plasma now and I miss the XBR2, but with the BS and waiting around for the fix I finally got pissed off and tossed it out.
post #11929 of 12044
Quote:
Originally Posted by kbrod1 View Post

I've been thinking about this all day and frankly I'm not too keen on getting a lesser tiered model than I would normally purchase for my home. I've been brought up with and ultimately purchased several XBRs over the years. They were monsters that weighed over 150 pounds and I would break my back setting them up and I still have a 32" XBR doing quite well like the first day I bought it back in the 90s. Those were the days that these XBRs where considered the very best and State of the Art for TVs. That's also when you could pick one up at Macy's which is not an option anymore. When it came time to get a larger set once again my first thought was to go for another XBR. Frankly I noticed the greenish hue awhile back but it didn't bother me that much at the time and I was more concerned with the black level of the set. I've seen much better contrast on other sets at BB. In the interim it has gotten more prounounced whereas everything has some shade of green more or less and it has gotten to be quite irritating. Frankly when reading this forum you realize that Sony dropped the ball with this set and it hasn't lived up to the standards that were once synonomous with them. Reading reviews on CNET and Home Theater among others you realize that the gap has closed considerably and maybe has been surpassed by Sharp Elites and to some extent Panasonic. Another thing that bugged me was when the email from Sony asked me to let them know by 1/9. I really hate when I'm given some sales deadline. What are they a car dealership? This is especially true because next week is CES and I would be a fool to purchase a set before knowing about any new generation set coming to fore be it 4k or OLED technology or just the current crop of sets with better technology.


With all due respect, nothing that happens at CES will influence what you get from Sony.

Only around 35 people opted out of the Class Action Suit around 2 years ago.

If you were one of ~35 then you should have already filed a lawsuit against Sony if you want a different outcome, because odds are, the time for filing a lawsuit has run out (its normally 2-3 years after a defect is know, depending on the state).

As thus, Sony is under NO obligation to give you anything - let alone anything with current technology.

This line came out in 2006 and is essentially 7 year old now. The IRS even says TVs are totally deprecitated after 7 years.

I do not like what happened with this set, but get over it. Or perhaps you should boycott Panasonic as well because of World War 2.

Sony offered you a gift. You asked if they were a car dealers. Guess what - car dealers would never offer you what Sony has offered. I know because I've sued Automobile Companies for major issues - and the cars were so defective they were forced to buy them back.

Quite frankly, you should have taken the deal and run if you want the Sony Set. If you do not want the deal, your legal options are long gone - and YOU made a choice about every one of these decisions.

Personally, I am SHOCKED Sony continues to offer deals like this on 7 year old sets. I have NEVER seen any other Company go to this length with customers. Though I do not like the Sony line of TVs, I am impressed they have actually continued to try and appease Customers of this line far and above what they are legally obligated to do.
Edited by GCAVS - 1/7/13 at 1:17pm
post #11930 of 12044
First of all these sets had problems early on, they were essentally lemons. I paid a premium for this set as I have always purchased XBRs. I would have expected alot longer life from it. Secondly, my comment about a dealership had to do with them giving me a short deadline when I would be able to get this deal. Just like when you go to the dealership if you walk out the deal is over. I have no intention of taking this deal because why would I replace a flagship model with a low end one? As for CES I would never purchase a new TV (any brand) just days before CES. I would like to see what's coming out and whether it's worth waiting for. I guess I'm one of the 35 who didn't sue. I've never been sue happy like so many other. and frankly the lawyers are the ones that make out generatiing fake number of hours worked on the case charging $300+ an hour. You can be sure no one made even a small fraction of what the lawyers took home. So I wouldn't involve myself with bottom feeders. I'm not angry at Sony. I purchased many things from them over the years and continue to do so. I just don't think my next TV will be a Sony. When I purchase a product I expect a reasonable time that it will last. The CRT XBR I have in my children's room is 32" and manufactured on July '93. It's still working fine like the first day I bought it almost 20 years later.
post #11931 of 12044
Quote:
Originally Posted by GCAVS View Post

With all due respect, nothing that happens at CES will influence what you get from Sony.
Only around 35 people opted out of the Class Action Suit around 2 years ago.
If you were one of ~35 then you should have already filed a lawsuit against Sony if you want a different outcome, because odds are, the time for filing a lawsuit has run out (its normally 2-3 years after a defect is know, depending on the state).
As thus, Sony is under NO obligation to give you anything - let alone anything with current technology.
This line came out in 2006 and is essentially 7 year old now. The IRS even says TVs are totally deprecitated after 7 years.
I do not like what happened with this set, but get over it. Or perhaps you should boycott Panasonic as well because of World War 2.
Sony offered you a gift. You asked if they were a car dealers. Guess what - car dealers would never offer you what Sony has offered. I know because I've sued Automobile Companies for major issues - and the cars were so defective they were forced to buy them back.
Quite frankly, you should have taken the deal and run if you want the Sony Set. If you do not want the deal, your legal options are long gone - and YOU made a choice about every one of these decisions.
Personally, I am SHOCKED Sony continues to offer deals like this on 7 year old sets. I have NEVER seen any other Company go to this length with customers. Though I do not like the Sony line of TVs, I am impressed they have actually continued to try and appease Customers of this line far and above what they are legally obligated to do.

Agreed. Sony went much further than any other manufacturer in somewhat making good on 3-LCD and SXRD technology problems. JVC, Hitachi, Panasonic, LG/Zenith, and Mitsubishi did little to nothing for customers of their failed DiLA or 3-LCD sets.
post #11932 of 12044
Quote:
Originally Posted by kbrod1 View Post

I'm not angry at Sony..

Well that's nice of you, but I'm sure I'm not the only one who is. I too bought the XBR2 70" and have had the OB replaced 4 times. Fortunately the first 3 were under warranty, but the last one, approx., 2 months ago, cost me, and I know it will only last 2 yrs max. I am mad, because I believe Sony new they had a problem, but were in too deep into development and production costs to back out before recouping their investments as best possible. These sets were, relatively at the time, small fortunes when most of us purchased, and the its a crime that they have a very limited life span. I have bought Sony since (inexpensive BD player) but would not risk paying big $ for any of their other products. Like Scotty said, "Fool me once.....
post #11933 of 12044
I understand your situation and agree that you got a bum deal. These sets were a premium price when they came out. They were supposed to be the best and we expected that especially after paying a premium price. Certainly that did not pan out and clearly they had a design flaw. Sony had to own up to it. DId they make everyone happy decidedly not. Did they lose customers decidedly so. I would be reluctant to pay a premium again for a Sony TV because of this experience.
post #11934 of 12044
I'm watching the live feed of Sony CES from their site and there is a significant sync. dysfunction whereas the picture and sound are way off by maybe by 20 seconds.
post #11935 of 12044
Quote:
Originally Posted by ChuckF. View Post

Agreed. Sony went much further than any other manufacturer in somewhat making good on 3-LCD and SXRD technology problems. JVC, Hitachi, Panasonic, LG/Zenith, and Mitsubishi did little to nothing for customers of their failed DiLA or 3-LCD sets.

Samsung offered free repairs for up to 6.5 years (Sony only 4 years). Samsung reimbursed customers for ISF calibrations (Sony offered nothing). If Samsung repairs did not work, they offered free replacement TVs of equivalent value (Sony offered a few hundred dollars off their online retail store). I'm not saying that Samsung is any better than Sony, but to say that the other companies did little to nothing is simply incorrect.
post #11936 of 12044
Quote:
Originally Posted by splinke View Post

Samsung offered free repairs for up to 6.5 years (Sony only 4 years). Samsung reimbursed customers for ISF calibrations (Sony offered nothing). If Samsung repairs did not work, they offered free replacement TVs of equivalent value (Sony offered a few hundred dollars off their online retail store). I'm not saying that Samsung is any better than Sony, but to say that the other companies did little to nothing is simply incorrect.

I was limiting my comments to LCOS and 3-LCD, and Samsung didn't make any. That decision is one of the smartest things Samsung has ever done.

DLP is a whole different topic, and Sony didn't make those. Of the DLP vendors, Samsung is one of the better for standing behind their product. Mitusbishi, RCA, LG and the others less so. DLP is less of an issue because the technology is not so fundamentally flawed as is 3-LCD and LCOS.
post #11937 of 12044
Quote:
Originally Posted by ChuckF. View Post

I was limiting my comments to LCOS and 3-LCD, and Samsung didn't make any. That decision is one of the smartest things Samsung has ever done.
DLP is a whole different topic, and Sony didn't make those. Of the DLP vendors, Samsung is one of the better for standing behind their product. Mitusbishi, RCA, LG and the others less so. DLP is less of an issue because the technology is not so fundamentally flawed as is 3-LCD and LCOS.

I guess Samsung is better then, after all--better design decisions and support. smile.gif Some of those manufacturers you listed used Sony's defectively designed optical blocks in their models and suffered the consequences. And Sony threatened legal action against those that sought to publicize longevity studies demonstrating the fundamentally flawed nature of Sony's technology--studies that Sony apparently failed to properly conduct before selling millions of these TVs. Knowing how Sony currently designs and manufactures their TVs makes it clear that they are now just another run-of-the-mill manufacturer that no longer justifies a premium price.
Edited by splinke - 1/8/13 at 9:37am
post #11938 of 12044
Quote:
Originally Posted by kbrod1 View Post

I have a KDSR60XBR2 which has sadly gone green. I've been reading here and didn't understand what people were going through until now. It is very irritating. It's not just a green hue in a corner but everything has a green shade if you will. The best I can do is minimize it to some degree but it's always there. I've never seen so may variations of green in my life. After awhile you think everyone is wearing some derivative of green clothing etc. I contacted Sonylistens and got the following response:

I apologize however due to the age of the KDSR60XBR2 (Market Date: 9/19/2006), this model is not included in any repair/replacement program. However, because we appreciate you as a customer and since retaining you as a customer is very important, we can offer a replacement option as a gesture of goodwill.

We can offer you a KDL60EX645 for $965.00 + applicable taxes.

I have been buying Sony products for years and just recently got their DSC-RX100 which I like but my wife is partial to her Canon s90.

I spent alot on the XBR2 and also purchased the stand with it for another $275 (which I will no longer be able to use with anything). Be that as it may, is this an acceptable deal or am I being short- changed? Any input would be appreciated. Thanks in advance for your time.

Did you just send an email, and then they offered you a $1500 TV for $1000? Did you have to go through the whole picture taking documentation process? I have to say, this seems like a pretty good offer.

My TV isn't used much - just now getting the bulb replacement message - but I've thankfully been lucky with my TV so far. Ultimately, Sony doesn't owe us anything, so the gesture of goodwill earns some points from me.
post #11939 of 12044
[/quote]
Quote:
Originally Posted by azzupal View Post

Did you just send an email, and then they offered you a $1500 TV for $1000? Did you have to go through the whole picture taking documentation process? I have to say, this seems like a pretty good offer.

My TV isn't used much - just now getting the bulb replacement message - but I've thankfully been lucky with my TV so far. Ultimately, Sony doesn't owe us anything, so the gesture of goodwill earns some points from me.

It will be curious to note when/if after you change the bulb, the green image issue starts to appear.
post #11940 of 12044
If you just jinxed me...
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Rear Projection Units
AVS › AVS Forum › Display Devices › Rear Projection Units › Official Sony XBR2 (60" & 70") Owner's Thread